GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10320323March 16, 2010
FUEL SYSTEM, OTHER
I STARTED TO SMELL A "GAS LIKE" SMELL IN MY GARAGE AND WHEN PARKED OUTSIDE. I TOOK VEHICLE TO LOCAL REPAIR SHOP AND WAS TOLD THAT I HAD TO REPLACE THE FUEL PUMP BECAUSE IT WAS ALL RUSTED AND IT WAS CAUSING A FUEL LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319275March 12, 2010
LATCHES/LOCKS/LINKAGES, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
ON FEBRUARY 8, 2010, I PUT MY SUV IN MY GARAGE FOR THE NIGHT. WHEN I WENT TO GET IN IT THE NEXT MORNING TO GO TO WORK, THE DRIVER'S SIDE WINDOW WAS DOWN. I WENT TO TURN THE IGNITION KEY AND NOTHING WORKED ON THAT SIDE OF THE DOOR AND THE WINDOW WOULD NOT GO UP. THIS PANEL CONTROLS EVERYTHING, SEAT CONTROL, MOVEMENT AND HEATED SEAT, ALL WINDOWS, BOTH OUTSIDE MIRRORS, AND NOW WHEN I TURN THE KEY ON THE HORN BLOWS. WHEN I LEAVE THE KEY IN THE IGNITION, THE ALARM TO TELL ME I DID, DOES NOT GO OFF. I HAVE TO MANUALLY LOCK THE DRIVERS DOOR. I HAD TO DRIVE IT TO A DEALERSHIP, IN A SNOW STORM, 0 DEGREE WEATHER, WITH THE WINDOW DOWN, ONLY TO FIND OUT THE MASTER SWITCH ON THE DRIVERS DOOR HAD BURNED UP. THE SERVICE MGR. TO WHO I TOOK IT TO TRIED TO FIND THE PART BY CALLING THE GMC DEALERSHIP AND JUNK YARDS ONLY TO BE TOLD THAT THIS WAS HAPPENING ALL OVER THE COUNTRY AND THAT A PART WAS NOT AVAILABLE ANYWHERE. MOST OF THE DOORS WE WERE TOLD, WERE CATCHING ON FIRE AND THE SERVICE MGR. TOLD ME HE COULD SMELL WHERE IT HAD BURNED AND I WAS LUCKY IT DIDN'T CATCH ON FIRE IN MY GARAGE. I AM STILL WAITING ON A PART TO BE FOUND OR TO BE MANUFACTURED. IF THIS IS HAPPENING ALL OVER THE COUNTRY, WHY HAS THIS NOT BEEN ON RECALL AND HOW SOON CAN I EXPECT A PART AND COULD THIS STILL CATCH ON FIRE. AFTER A LOT OF WORK, THEY FINALLY GOT MY WINDOW UP, MANUALLY SO I CAN STILL DRIVE IT BUT IT IS A HUGE INCONVENIENCE. I AM ON A LIST AT THE GMC DEALERSHIP BUT HAVE NO IDEA WHAT IS GOING ON OR WHEN TO EXPECT IT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317133March 5, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT HAS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE MASTER SWITCH BURNED OUT ON THE VEHICLE. THE DEALERSHIP TOLD THE CONTACT THIS PART HAS BEEN FAILING ON MANY OF THESE VEHICLES AND THE PART IS ON BACK ORDER, SO THE VEHICLE CAN NOT BE REPAIRED AT THIS TIME. THE FAILURE MILEAGE WAS 76500 AND THE CURRENT MILEAGE WAS 77000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10311242February 17, 2010
EXTERIOR LIGHTING
2002 GMC ENVOY HEADLIGHTS INTERMITTENT FLUCTUATES AND/OR STOP WORKING (LOW BEAMS ONLY) WHILE DRIVING CAR AT NIGHT. OCCURS AT ALL HEADLIGHT SETTINGS, AT ALL TIMES OF THE DAY/NIGHT, ALMOST EVERY TIME THE HEADLIGHTS ARE USED AND DOES NOT RESOLVE ITSELF UPON TRYING CAR ON/OFF. PROBLEM STARTED AFTER WARRANTY EXPIRED, APPROXIMATELY 2005. GNC DEALERSHIP AND INDEPENDENT AUTO MECHANICS UNABLE TO DETERMINE SOURCE PROBLEM DUE TO INTERMITTENT OF PROBLEM. PROBLEM CONTINUED UNTIL 2010 WHEN LOW BEAM HEADLIGHTS FINALLY WENT OUT COMPLETELY AND NO LONGER WORKED AT ALL. FIX WAS HEADLIGHT MODULE. HEADLIGHT MODULE POSSIBLY DAMAGED BY VOLTAGE FLUCTUATIONS COMING ELSEWHERE IN VEHICLE ELECTRICAL SYSTEM. OLD PART IS NOT AVAILABLE. PART WAS REPLACED AT STUART GMC IN STUART, FLORIDA. THE CONSEQUENCE IS NO HEADLIGHTS WHILE DRIVING AT NIGHT SO UNABLE TO DRIVE CAR AT NIGHT OR WORST, THE DANGER OF THE HEADLIGHTS GOING OUT WHILE DRIVING (WHICH HAPPENED ALL THE TIME) AND DRIVING WITHOUT HEADLIGHTS TO GET TO YOUR DESTINATION (WITHOUT PAYING FOR A TOWTRUCK) CAN CAUSE AN ACCIDENT OR A CITATION. ANOTHER CONSEQUENCE IS IT DECREASES VALUE OF THE VEHICLE AND THE FACT THAT THE VEHICLE CANNOT BE HONESTLY SOLD WHILE THIS DANGEROUS CONDITION EXISTS SO I HAVE BEEN STUCK WITH THE CAR AND CANNOT FINANCIALLY BUY A NEW CAR WITHOUT SELLING THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310680February 15, 2010
FUEL SYSTEM, OTHER
GAS TANK HAS CRACK AND FUMES LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10310364February 14, 2010
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAD THE ELECTRICAL CLUSTER ON MY 2002 GMC ENVOY XLT REPLACED IN JULY OF 2009 DUE TO THE GAS GAUGE FLUCTUATION. I WAS INFORMED THAT I HAD A BAD ELECTRONIC CLUSTER THAT WAS COVERED UNDER MY EXTENDED WARRENTY.IT WAS REPLACED. NOW IT IS DOING THE SAME THING AGAIN. I TOOK THE CAR TO THE DEALERSHIP WHERE THEY INFORMED ME THAT THE FUEL LEVEL SENSOR HAD GONE BAD. AFTER PAYING 462.00 FOR THE REPAIR THE GAS GAUGE IS STILL FLUCTUATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301787January 21, 2010
POWER TRAIN:DRIVELINE, EQUIPMENT:MECHANICAL
DRIVE TRAIN HAD TO BE REPLACED TWICE ON MY NEW SUV WITHIN A FIVE YEAR PERIOD. IT HAD THE SAME DAMAGE PROBLEM BOTH TIMES, WHICH IFILL THIS IS A BIT OUT THE RAM FOR THIS 'TYPE OF TRUCK(SUV) .THE CAR WOULD DRIVE FORWARD BUT WOULD NOT GO IN REVERSE, AND IT HAPPENED ON THE HWY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298847January 9, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR HATCHBACK GLASS SHATTERED ON MY 2002 ENVOY XL FOR NO APPARENT REASON. THE CAR WAS PARKED. THIS IS THE SECOND TIME SINCE OWNING THIS VEHICLE THAT WE HAVE HAD AN ISSUE WITH THE HATCHBACK GLASS. THE FIRST INCIDENT WAS IN APROX. 2003 WHEN THE GLASS CAME LOOSE FROM THE HINGES AND DROPPED. IT WAS REPLACED FREE OF CHARGE FROM THE GM WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10298424January 6, 2010
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT SHE COULD SMELL GASOLINE IN HER VEHICLE; HOWEVER, WHEN THE PASSENGER INSPECTED THE VEHICLE THERE WAS NO EVIDENCE OF FUEL. SHE TOOK THE VEHICLE TO THE DEALERSHIP AND WAS TOLD THAT THE FUEL TANK AND SENSOR NEEDED TO BE REPLACED AS THERE WAS CORROSION ON THE FUEL TANK ASSEMBLY. THERE WAS A TECHNICAL SERVICE BULLETIN (10026522) BUT HER VEHICLE WAS OUTSIDE THE MILEAGE RANGE OF 120,000 MILES. THE DEALER WOULD NOT REPAIR HER VEHICLE FREE OF CHARGE. SHE CALLED THE MANUFACTURER AND WAS TOLD THAT THEY COULD NOT ASSIST HER. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 128,214. THE FAILURE MILEAGE WAS APPROXIMATELY 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291318November 7, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION, LATCHES/LOCKS/LINKAGES
I JUST EXPERIENCED A SAFETY DEFECT THAT COULD HAVE HAD VERY SERIOUS CONSEQUENCES. IT INVOLVES THE FAILURE OF THE SHIFT CABLE ATTACHMENT TO THE TRANSMISSION MOUNTED SHIFT LEVER. YOU UNKNOWINGLY LOOSE THE ABILITY TO PLACE THE TRANSMISSION INTO THE "PARK" POSITION, WITH THE RESULTING VEHICLE MOVEMENT OF AN APPARENTLY PARKED VEHICLE. PLEASE CONTACT ME ASAP. -- THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10285896October 1, 2009
EXTERIOR LIGHTING
THE REAR BRAKE LIGHTS ARE OUT AS WELL AS THE PASSENGER SIDE FOG LIGHT. I NEED TO CONFIRM THAT THIS IS AN ELECTRICAL PROBLEM, I HAVE MET 2 ADDITIONAL OWNERS OF GMC ENVOYS THAT ARE EXPERIENCING THE SAME PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10282945September 5, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 GMC ENVOY WHICH HAS A DESTROYED TRANSMISSION DUE TO THE WELL KNOWN (BUT UNBEKNOWNST TO ME) FAILURE OF THE TRANSMISSION COOLING LINES. THIS IS A CLEAR DESIGN FLAW, AS THE ROUTING IS CLOSE TO THE CATALYST. BESIDES THE OBVIOUS SAFETY CONCERNS OF AN ON THE ROAD TRANSMISSION FAILURE, THE LOCATION MAKES A FIRE LIKELY. THE DESIGN FLAW IS DOCUMENTED IN TSB PT-4722. I BELIEVE THESE VEHICLES SHOULD BE RECALLED. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10279050August 1, 2009
ENGINE AND ENGINE COOLING
I OWN A 2002 GMC ENVOY. FOR THE PAST YEAR OR SO, I'VE BEEN HAVING TROUBLE WHENEVER I STOP AT A RED LIGHT, THE CAR STARTS TO SHAKE AND SOMETIMES TURNS OFF. I USUALLY TURN THE CAR OFF AND START IT UP AGAIN. ON MONDAY, JULY 27TH, I WAS DRIVING WHEN MY CAR SUDDENLY SHUT DOWN. LUCKILY I WAS ABLE TO GET THE CAR TO A SAFE SPOT AND NO FURTHER DAMAGE WAS DONE TO MY CAR OR OTHER PROPERTY. I TRIED STARTING THE CAR AGAIN AND IT WOULD NOT START. I HAD TO GET THE CAR TOWED TO A NEARBY MECHANIC. ONCE THERE, THE MECHANIC LOOKED OVER THE CAR AND DETERMINED THAT IT WAS THE COMPUTER ENGINE AND THAT IT WAS UNDER RECALL. HE HAD ME CALL GMC SO THAT I COULD REPORT THE INCIDENT. WHEN I CALLED, I WAS TOLD THAT THERE WAS NO RECALLS ON MY EXACT CAR BUT THAT SHE WOULD CONTACT THE MECHANIC AND GET SOME MORE INFORMATION. AFTER A COUPLE DAYS OF WAITING WITH NO VEHICLE OR CALL FROM GMC, I FINALLY GET A CALL BACK FROM THE MECHANIC TELLING ME THAT HE SPOKE TO THE GMC REPRESENTATIVE AND THAT THEY WOULD BE CALLING ME BACK TO SET UP A DATE AND TIME TO TAKE MY CAR TO THE DEALERSHIP TO HAVE FIXED AND THAT THE RECALL INFORMATION WAS CORRECT. ABOUT AN HOUR LATER, I RECEIVED A CALL FROM GMC AND SHE TOLD ME THAT THEY WERE NOT GOING TO COVER THE REPAIR. NEVER HAVING TO DEAL WITH THIS BEFORE, I WAS COMPLETELY CONFUSED AS TO WHAT WAS GOING ON AND WHY GMC WAS NOT COVERING IT. THIS IS A HUGE SAFETY CONCERN FOR ME AND I WOULD LIKE TO GET SOME RESOLUTION FROM IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277911July 22, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING HOME FROM THE BEACH (SANDY HOOK NATIONAL PARK, NJ) WHEN MY SERVICE ENGINE SOON LIGHT CAME ON. I USED ON STAR TO REMOTE DIAGNOSE THE CODE, AND WAS TOLD IT WAS AN ERROR IN MY TRANSMISSION CONTROL MODULE. I IMMEDIATELY CALLED MY NEAREST SERVICE CENTER WHO INSPECTED MY TRUCK AND INFORMED ME THAT IT WAS MY TRANSMISSION LINES THAT HAD JUST SIMPLY 'CORRODED' AND THAT MY TRANSMISSION HAS ALMOST BEEN RUNNING ON NO FLUID. THIS WAS SHOCKING CONSIDERING I MAINTAIN GOOD CARE OF MY 2002 ENVOY AND HAD SEEN NO SIGN OF LEAKING TRANSMISSION FLUID BUT WAS INFORMED IT WAS SOMEHOW ALL OVER THE BOTTOM OF MY TRUCK. THEY WERE ABLE TO FIX THE LINES FOR A COST OF 690 DOLLARS, BUT I STILL FEEL THAT SOMETHING IS NOT QUITE RIGHT WITH THIS SITUATION AND HAVE TALKED TO OTHERS WITH SIMILAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275302June 30, 2009
ENGINE AND ENGINE COOLING
I HAVE A ROARING SOUND AT TIMES WHEN I FIRST BEGIN DRIVING THE VEHICLE. IF I SLOW DOWN OR STOP WITHIN THE FIRST 5 MINUTES OF DRIVING, THE VEHICLE COMMONLY STALLS. HAS NEVER STALLED AT A HIGH RATE OF SPEED. I HAVE THE ECAS (ELECTRIC SUSPENSION) ON MY VEHICLE, BUT I WAS NOT PART OF RECALL 04V289000 AS FAR AS I KNOW. THIS RECALL SOUNDS EXACTLY LIKE WHAT IS HAPPENING WITH MY VEHICLE. THIS PROBLEM HAS BEEN GOING ON FOR AT LEAST 3-4 YEARS, AND EVEN THE DEALER "CAN'T SEEM TO FIND THE PROBLEM." I'LL I EVER HEAR IS THAT THE COMPUTER DOESN'T SHOW ANY PROBLEMS. THE VEHICLE IS A PIECE OF '!@#$%. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275128June 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COOLER LINE LEAK FROM CORROSION ON 2002 GMC ENVOY. HAD TO DO SPLICE OF CORRODED SECTION AND REPLACED WITH COPPER COUPLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274981June 25, 2009
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS UNABLE TO ACCESS THE REAR DRIVER AND PASSENGER DOORS BECAUSE THEY FAILED TO UNLATCH AND LATCH PROPELY. THE FAILURE WAS CONTRIBUTED TO THE CLOSURE LATCH ASSEMBLY. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 05V494000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH); HOWEVER, THE REMEDY DID NOT CORRECT THE FAILURE. THE FAILURE MILEAGE WAS 135,000 AND CURRENT MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274177June 17, 2009
ENGINE AND ENGINE COOLING
DRIVING ON THE INTERSTATE AT 65 MPH. WITHOUT ANY WARNING THE VEHICLE SUDDENLY LOST POWER. NO WARNINGS FLASHED ON THE INFORMATION PANEL OR ANYTHING. ABLE TO COAST THE VEHICLE TO A SAFE STOP. SCARED TOO DEATH! COULD HAVE GOTTEN KILLED. TRIED SEVERAL TIMES TO RESTART THE VEHICLE IT WOULD NOT. WAITED ALONG SIDE THE INTERSTATE FOR 15 - 20 MINUTES BEFORE THE VEHICLE RESTARTED. THIS VEHICLE COMPLETELY SHUT DOWN WITHOUT ANY WARNING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273118June 8, 2009
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT SMELLED FUEL AND NOTICED GASOLINE LEAKING FROM THE FUEL TANK. THE FAILURE CAUSED THE FUEL TANK TO CORRODE AND RUST. THE DEALER STATED THAT THEY WILL NOT COVER THE REPAIR. THE CONTACT WAS ADVISED TO CALL GM, BUT THEY ALSO WOULD NOT COVER THE REPAIR. THE REPAIR WOULD COST $600. THE FAILURE MILEAGE WAS 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10269534May 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE WILL NOT MOVE WHEN PUT IN DRIVE OR REVERSE FROM PARK POSITION. AFTER SWITCHING FROM 4WD TO 2HI ETC. IT SOMETIMES WILL ENGAGE AND MOVE. IF IN FACT THE VEHICLE MOVES IT HESITATES WHEN MAKING DEEP TURNS. FOR THE MOST PART IT IS STUCK IN DRIVE AND REVERSE. TRANSFER CASE CONTROL MODULE WAS A DIAGNOSED PROBLEM BY DEALERSHIP IN 2006. NEW PART BOUGHT AND INSTALLED BY DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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