GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10404205June 2, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT WAS DRIVING APPROXIMATELY 60 MPH, THE ENGINE STALLED WITH THE ILLUMINATION OF THE LOW OIL PRESSURE WARNING INDICATOR. THE VEHICLE RESTATED AND RESUMED NORMALLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO INFORMED THERE WAS A FAULTY POWER TRAIN CONTROL MODULE. THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 04V829000 (ENGINE AND ENGINE COOLING). THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR THE SIMILAR FAILURE. THE TECHNICIAN WAS IN THE PROCESS OF REPLACING THE FUEL PUMP. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10398482May 2, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT THE VEHICLE STALLED DUE TO THE FUEL LEVEL GAUGE DISPLAYING INACCURATE FUEL LEVELS. THE FUEL LEVEL GAUGE DISPLAYED THAT THE FUEL TANK WAS FULL WHEN IN FACT, THE TANK WAS EMPTY. THE FAILURE RECURRED THREE TO FOUR TIMES AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP WHERE THE CONTACT WAS INFORMED THAT THE FUEL GAUGE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 105,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390228March 15, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 60 MPH OR MORE THE VEHICLE WOULD SUDDENLY STALL. NONE OF THE WARNING LIGHTS ILLUMINATED ON THE INSTRUMENTAL PANEL. HE WAS ABLE TO RESTART THE VEHICLE AND TAKE IT TO THE DEALER WHO DIAGNOSED THE FAILURE AS BEING THE COOLING FAN CLUTCH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382539February 14, 2011
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2002 GMC ENVOY. THE CONTACT STATED THAT HE NOTICED A BURNT ODOR IN THE ENGINE AREA. WHEN HE INSPECTED, HE FOUND AN OIL LEAK AT THE HEAD GASKET BECAUSE IT WAS MADE OF ALUMINUM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 55,000 AND THE CURRENT MILEAGE WAS 56,680.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10378259January 22, 2011
TIRES
SPARE TIRE HOIST JAMMED COULD NOT LOWER TIRE TO CHANGE FLAT HAD TO WAIT IN 20 DEGREE WEATHER FOR A TOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376759January 15, 2011
FUEL SYSTEM, GASOLINE
2002 GMC ENVOY - CONTINUE TO EXPERIENCE FUEL SMELL CONDITION. HAD VEHICLE SERVICED IN 2009 FOR THIS ISSUE. DEALER REPAIRED PER RECALL, NEVER NOTIFIED OF THIS ISSUE, A FUEL FILLER NECK ISSUE THAT ALLOWED VAPORS TO ESCAPE. PROBLEM HAS RESURFACED AND IT IS SUSPECT THAT ISSUE IS FUEL TANK RELATED. ISSUE IS DIFFICULT TO IDENTIFY WITHOUT SIZABLE EXPENSE. NOT SURE NOW IS ISSUE IS REPEAT OF REPAIRED CONDITION OR FUEL TANK PROBLEM. THIS IS A SERIOUS ISSUE WITH WARNING ABOUT FUEL VAPORS AND CONCERN ABOUT FIRE AND EXPLOSIONS IN AROUND GAS STATIONS YET THIS KNOW CONDITION IS ALLOWED TO EXIST ON THESE GM VEHICLES WITHOUT A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366778November 18, 2010
TIRES
I AM THE ORIGINAL OWNER OF A 2002 GMC ENVOY. I LIVE IN NEW JERSEY AND I RECENTLY CAME OUT OF MY HOUSE AND FOUND I HAD A FLAT FRONT TIRE. THIS IS THE FIRST TIME SINCE WE PURCHASED OUR ENVOY THAT WE ATTEMPTED TO CHANGE A FLAT TIRE ON THE ENVOY OURSELVES. I WANTED TO SWITCH THE FLAT WITH MY FULL SIZE SPARE. WHEN MY HUSBAND TRIED TO REMOVE THE SPARE THE HOIST THAT HOLDS THE SPARE TIRE WOULD NOT BUDGE. HE EVENTUALLY JACKED UP THE VEHICLE AND REMOVED THE FLAT TIRE AND TOOK IT TO BE REPAIRED. LATER THAT DAY I BROUGHT MY ENVOY TO A TIRE STORE TO REPLACE ALL MY TIRES. THE SERVICE ATTENDANT TOLD ME HE COULD NOT LOWER THE HOIST TO REMOVE THE SPARE EITHER AND SUGGESTED I TAKE IT TO MY GMC DEALER. I BROUGHT MY ENVOY BACK TO THE DEALER I PURCHASED IT FROM AND THEY ALSO COULD NOT LOWER THE HOIST. I SPOKE TO THE SERVICE MANAGER AND HE TOLD ME IT WAS A 'DESIGN FLAW ON THE PART OF GMC. HE ALSO TOLD ME THAT THE SAME THING HAPPENED TO HIS GMC VEHICLE ONLY IN HIS CASE THE HOIST AND SPARE FELL OUT OFF HIS WHILE HE WAS DRIVING IT AND HE DID NOT EVEN REALIZE IT UNTIL HE LOOKED UNDERNEATH ONE DAY AND IT WAS GONE. HE THEN TOLD ME IT WOULD COST ME $285 TO REPLACE MINE. I CALLED GMC CUSTOMER SERVICE AND WAS TOLD THAT BECAUSE MY CAR HAD 89,000 MILES AND IT WAS OUT OF ITS WARRANTY THAT THEY WOULD NOT REIMBURSE ME FOR THE REPAIR. GMC SAID IT WAS 'NORMAL WARE AND TARE' AND WAS CAUSED BY BAD WEATHER AND ROAD SALT. WHY ON EARTH WOULD GMC DESIGN A SPARE TIRE HOIST THAT COULD NOT WITHSTAND THE ELEMENTS FOR THE LIFE OF THE VEHICLE? THERE IS NOTHING WRITTEN IN THE OWNER'S MANUAL ABOUT HOW TO CARE AND MAINTAIN FOR THE SPARE TIRE HOIST ON THE 2002 ENVOY. I WAS LUCKY THE FLAT OCCURRED IN FRONT OF MY HOUSE AND NOT ON A HIGHWAY IN THE MIDDLE OF NOWHERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360134October 12, 2010
FUEL SYSTEM, GASOLINE
FUEL LINES FUEL PUMP CORROSION ON 2002 GMC ENVOYS.. THE VEHICLE IS LEAKING AN ENORMOUS AMOUNT OF FUEL WHILE IN MOTION. GMC HAS NOT HONORED THIS EXTENDED COVERAGE BECAUSE OF A BRANDED TITLE. THIS IS EXTREMELY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360177October 12, 2010
VISIBILITY
I HAVE A 2002 GMC ENVOY. THE SIDEVIEW MIRRORS ARE DO NOT STAY IN POSITION AND MOVE EVERY TIME THE VEHICLE IS STARTED. THIS IS EXTREMELY DANGEROUS AND I HAVE TRIED EVERYTHING TO GET IT FIXED. THE DEALER ACTUALLY TRIED TO TELL ME HE NEVER HEARD OF THE PROBLEM. I SEE THAT MANY OTHERS HAVE THE SAME AGGRAVATING PROBLEM. WHEN IS GMC GOING TO OWN UP AND FIX THIS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10359950October 11, 2010
ELECTRICAL SYSTEM
I PURCHASED A 2002 GMC ENVOY NEW IN 2002. EARLY THIS YEAR THE STARTER QUIT WORKING, I HAD IT TOWED TO THE DEALER, THEY TOLD ME THE STARTER WAS BAD AND IT WOULD COST $625. I REPAIRED CARS FOR 30 YEARS BEFORE I BECAME HANDICAPPED, NOW I AM UNABLE TO REPAIR, WHEN I DID REPAIR I PUT ABOUT 20 STARTERS IN FOR $39 FOR THE STARTER AND 1 HOUR LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357046September 22, 2010
TIRES, TIRES:TREAD/BELT
CONTINENTAL CROSS CONTACT LX 245/6517R TIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355200September 13, 2010
EXTERIOR LIGHTING
2002 GMC ENVOY HEADLIGHTS INTERMITTENT FLUCTUATES AND/OR STOP WORKING (LOW BEAMS ONLY) WHILE DRIVING CAR AT NIGHT. OCCURS AT ALL HEADLIGHT SETTINGS, AT ALL TIMES OF THE DAY/NIGHT, ALMOST EVERY TIME THE HEADLIGHTS ARE USED AND DOES NOT RESOLVE ITSELF UPON TRYING CAR ON/OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354060September 6, 2010
FUEL SYSTEM, GASOLINE
ENVOY HAS GAS SMELL ON INTERIOR AND ENGINE WARNING LIGHT GOES ON AND OFF. COMMON PROBLEM FOR ALL 02-03 MODELS SHORT OR LANG BED. REQUESTING A RECALL FOR A POTENTIALLY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349655August 16, 2010
FUEL SYSTEM, GASOLINE
STRONG FUEL SMELL IN MY DRIVEWAY, CAR LEAKING GAS AROUND THE TANK AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343685July 16, 2010
FUEL SYSTEM, OTHER
STRONG SMELL OF GAS BEFORE AND AFTER STARTING ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343098July 14, 2010
EQUIPMENT
ON JUNE 26,2010, I HAD A FLAT TIRE. I OWN A 2002 GMC ENVOY. LUCKILY I WAS AT HOME WHEN I NOTICED I HAD A FLAT TIRE ON THE PASSENGER SIDE REAR. I'VE CHANGED FLATS BEFORE SO I FIGURED OK, I MIGHT AS WELL GET STARTED. TO MY HORROR I DISCOVERED THE HOIST ON THE UNDERSIDE OF THE VEHICLE WOULD NOT LOWER THE SPARE TIRE. I COULD NOT BELIEVE THIS WAS HAPPENING. AFTER TRYING FOR SEVERAL HOURS UNDERNEATH THE VEHICLE I GAVE UP. SO MY WIFE SAID CALL ROADSIDE ASSISTANCE TO HELP. I CALLED THEM AND THEY CAME TO MY HOME TO ASSIST. I HAD THE VEHICLE JACKED UP AND SUPPORTED SO THE DRIVER OF THE TOWTRUCK WOULD TAKE A LOOK. UNFORTUNATELY, THERE WAS NOTHING HE COULD DO EITHER. THIS IS NOW TOTAL FRUSTRATION. AFTER SEVERAL HOURS OF DELIBERATION, I DECIDED TO GO ON THE INTERNET TO FIND A FIX FOR THIS PROBLEM. LUCKILY, I FOUND A FORUM OF OWNERS WHO HAD THE SAME TYPE OF VEHICLE AND WHO HAD EXPERIENCED THE SAME PROBLEMS I HAD. THEIR SUGGESTION WORKED FOR ME, HOWEVER, THE REAL PROBLEM STILL EXISTS WITH HOIST ON THE VEHICLE. IN MY OPINION, THIS IS A VERY SEVERE PROBLEM WHICK REQUIRES A RECALL. GM MADE A HUGE GAFFE WITH THIS ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341271July 2, 2010
SUSPENSION:FRONT, STRUCTURE:FRAME AND MEMBERS
#1 RIGHT LOWER CONTROL ARM ROTTED OUT AND FAILED #2 UPON INSPECTION LEFT LOWER CONTROL ARM TO FRAME ROTTED AND LARGE SEPARATION HAS FORMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341039July 1, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
EXHAUST MANIFOLD LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339239June 20, 2010
STRUCTURE, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
SPARE TIRE HOIST SECONDARY LATCH FROZEN, 2002 GMC ENVOY. SPARE TIRE COULD NOT BE REMOVED FROM HOIST WHEN A ROAD HAZARD BLOWOUT OCCURRED. TOW TRUCK OPERATOR COULD NOT REMOVE SPARE. AFTER A TOW TO TIRE VENDOR, THEY COULD NOT GET THE SPARE DOWN. UPON VISITING A DEALERSHIP THEY COULD NOT REMOVE THE SPARE TIRE AND SAID THE MECHANISM WAS 'FROZEN' AND HAD TO BE REPLACED FOR $250, BUT THEY DIDN'T HAVE THE PART IN STOCK. AFTER A TRIP TO ANOTHER DEALERSHIP, THEY CUT THE HOIST CABLE, REMOVED THE SPARE AND REPLACED THE HOIST PART. ONE CAN ONLY IMAGINE THE TRAUMA IF THE FAMILY HAD BEEN ON US HIGHWAY 50 IN THE MIDDLE OF NOWHERE WHEN THIS INCIDENT OCCURRED. THIS MUST BE A PRIMA-FACIE VIOLATION OF THE FMVSS CODE THAT REQUIRES A SPARE TIRE. YES, THE SPARE TIRE IS PRESENT, BUT IT CAN'T BE INSTALLED ON THE VEHICLE. ONE WOULD HOPE THAT AUTOMOTIVE ENGINEERS KNOW THAT THE UNDERSIDE OF A VEHICLE IS SUBJECT TO CORROSION AND DESIGN ACCORDINGLY. RESEARCHING THIS ISSUE, MANY ENTHUSIAST FORUMS AND OTHER BLOGS REFLECT THE FRUSTRATIONS OF OWNERS WITH THE SAME SITUATION. THE COMMON GRASSROOTS SOLUTION IS TO CUT/GRIND OFF THE SECONDARY LATCH. THUS DEFEATING THE SAFETY SYSTEM INTENT. ONE CAN ONLY HOPE THEY ARE NOT BEHIND A MOVING VEHICLE WITH SUCH A MODIFICATION WHEN THE SPARE TIRE DROPS. GMC CUSTOMER SERVICE, WHILE POLITE, INFORMED THAT THEY COULD NOT REIMBURSE THE COST OF THE HOIST REPLACEMENT BECAUSE THERE WAS NOT A SERVICE BULLETIN COVERING THE PROBLEM. YES, THE VEHICLE IS LONG OUT OF WARRANTY, BUT THIS IS A SERIOUS CUSTOMER SAFETY ISSUE. FROM THE FORUMS AND BLOGS, IT IS OBVIOUS THAT THIS IS A PERVASIVE PROBLEM, AND THE 'FIX' MIGHT BE MORE DANGEROUS THAN THE INITIAL ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335810June 11, 2010
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2002 GMC ENVOY SLT. THE CONTACT STATED WHILE DRIVING AT 60 MPH, THE LOW BEAM LIGHTS FAILED. THE FAILURE WOULD OCCUR INTERMITTENTLY AND DID NOT AFFECT THE HIGH BEAM LIGHTS. THE DEALER ADVISED BRINGING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE MANUFACTURER STATED THERE WAS NOT ANY RECALLS ON THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 133,000 AND CURRENT MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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