GMC Envoy Complaints (2004)

718 consumer complaints on file.

#10203431September 19, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
VEHICLE'S "CHECK ENGINE" LIGHT CAME ON 2 DAYS PRIOR TO FAILING A VEHICLE EMISSIONS TEST FOR FUEL TANK LEAK. DEALER STATED THAT THERE WAS A "SPECIAL POLICY" IN PLACE AS THE MANUFACTURER RECOGNIZED THIS SAME DEFECT ON OTHER VEHICLES. THE VIN NUMBER WAS NOT INCLUDED IN THE "SPECIAL POLICY" BUT WAS THE SAME DEFECT. THE DEALER IS ADVISING NOT TO CONTINUE TO DRIVE THE VEHICLE UNTIL REPAIRED. THE DEALER OPINION IS THAT DUE THE "SPECIAL POLICY" THERE ARE NO FUEL TANKS AVAILABLE SO THE VEHICLE IA LOCATED AT THE DEALER UNTIL REPAIRED. OLD PART CAN BE MADE AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203202September 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AND APPROACHING A STOP FOR A RED LIGHT, THERE WAS A VERY LOUD CRASHING SOUND FROM UNDER THE VEHICLE. THE VEHICLE WAS NO LONGER ABLE TO DRIVE IN 1ST GEAR OR REVERSE. THE VEHICLE WAS ABLE TO PROPEL ITSELF IN 'D', BUT WAS VERY SLUGGISH AS IF TRYING TO START DRIVING A MANUAL TRANSMISSION IN 2ND OR 3RD GEAR. WHILE THE VEHICLE WAS IN NEUTRAL IT WOULD STILL PROPEL ITSELF WHEN THE ACCELERATOR WAS DEPRESSED. IT WAS NO LONGER ABLE TO BE MOVED MANUALLY BY PUSHING, IT WOULD ONLY MOVE WHEN DRIVEN FORWARD OR WHEN THE REAR WHEELS WHERE LIFTED OFF THE GROUND WHEN IT WAS TOWED. THE DEALER HAS RECOMMENDED A NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202804September 12, 2007
ELECTRICAL SYSTEM:IGNITION
ON-GOING ISSUES WITH MY 2004 GMC ENVOY SINCE PURCHASE. LEAVE HOME, TRAVEL TO DESTINATION, USUALLY A SHORT DISTANCE, WHEN TRYING TO RESTART VEHICLE ALL DASH LIGHTS COME ON, RADIO WORKS, WINDOWS WORK, ETC., TURN THE KEY TO START AND NOTHING HAPPENS, NO ATTEMPT AT STARTING WHAT-SO-EVER. MAKES NO DIFFERENCE WITH TEMPERATURE, TIME OF DAY, RAIN/SHINE, ETC. OFTEN IF YOU LEAVE THE VEHICLE TO SIT FOR AN HOUR, IT WILL RESTART, SOMETIMES SOONER, SOMETIMES NOT AT ALL. FIRST INCIDENT HAPPENED WHEN WE HAD 308 KM ON THE VEHICLE, NOW WE HAVE 68,000 KM AND PROBLEM STILL EXISTS. THEY HAVE CHANGED THE IGNITION SWITCH NUMEROUS TIMES, REPROGRAMMED THE SETTINGS FOR INTERNATIONAL VS DOMESTIC IN REGARDS TO THE APPARENT SECURITY SYSTEM THAT I HAVE, WHICH WE DISCOVERED HAS NEVER WORKED EITHER. NUMEROUS ISSUES WITH THE ABS COMING ON WITH DRY PAVEMENT. WATER IN REAR BACKUP LIGHTS, THEY WERE DRAINED AND RE-SEALED. RUST ON ALL INTERIOR DOOR PANELS, BACK DOOR AND HOOD WHERE JOINTS MEET, REPAIRED. WATER ON THE FLOOR AT THE DOOR WHEN IT RAINS, FIXED SEAL AT DOOR. DRIVERS SIDE DOOR LOCKED WHEN YOU LEFT THE VEHICLE WITHOUT LOCKING IT MYSELF, REPROGRAMMED. INTERIOR DOOR TRIM/SEAL REPEATEDLY FALLS OFF FROM BACK RIGHT PASSENGER DOOR. 10 MONTHS LEFT ON OUR LEASE....CAN'T WAIT TO FIND A NEW VEHICLE. COMPLETELY NOT SATISFIED WITH THE VEHICLE OR BY THE SERVICE WE HAVE RECEIVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202527September 11, 2007
FUEL SYSTEM, GASOLINE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
TL*THE CONTACT OWNS A 2004 GMC ENVOY XUV. ON SEPTEMBER 3, 2007, THE CHECK ENGINE LIGHT ILLUMINATED AND THE CONTACT SMELLED GAS FUMES IN THE PASSENGER COMPARTMENT. HE DISCOVERED A SMALL FUEL LEAK COMING FROM THE NECK OF THE FUEL TANK. THE DEALER STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, THEREFORE THEY COULD NOT PROVIDE ANY ASSISTANCE. THE PURCHASE DATE WAS UNAVAILABLE. THE CURRENT MILEAGE WAS 45,200 AND FAILURE MILEAGE WAS 45,100. UPDATED 10/09/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199748August 16, 2007
SEATS:FRONT ASSEMBLY:POWER ADJUST, EQUIPMENT
EVENTS THAT HAVE LEAD UP TO THE FAILURE I BELIEVE IS POOR ENGINEERING OF THE PRODUCT. I HAVE A 2004 ENVOY XL THAT HAS THE DRIVERS' SIDE POWER SEAR AND LUMBAR COMPRESSOR SWITCH SET ON THE SIDE OF THE SEAT. THE SWITCHES ARE SURROUNDED BY A THAN LARGE PIECE OF HARD PLASTIC. THE WAY IT IS ARRANGED ON THE SEAT NO MATTER HOW A PERSON GET OUT OF THE VEHICLE; PRESSURE IS PUSHED DOWN ONTO THE PLASTIC SEAT SWITCH COVER. I HAVE REPLACED THIS PRODUCT TWICE NOW WITHIN THE PAST YEAR AND A HALF. THE FIRST TIME IT COST ME FROM 65 TO 85 DOLLARS TO REPLACE A .50 CENT PIECE OF PLASTIC. I WAS TOLD IT HAD A TWELVE MONTH WARRANTY. WITHIN 3 TO 6 MONTHS THE SAME THING HAPPENED; MY WIFE GOT OUT OF THE VEHICLE AND THE SEAT CONTROL SWITCH PLATE FELL TO THE GROUND. WHEN I TOOK IT BACK TO THE DEALER FOR THE SECOND TIME, THE SERVICE MANAGER ASKED THE PROBLEM AND WHEN I TOLD HIM ABOUT THE SWITCH CONTROL COVER FALLING OFF AGAIN; THE PERSON STATED, " I BET YOU ARE DRIVING AN ENVOY AREN'T YOU?" HE THEN SAID THOSE WERE A BAD DESIGN FOR THAT MODEL AND POP OFF ALL THE TIME. WELL AFTER REPLACING THE PRODUCT UNDER THE WARRANTY THAT COVERED THE FIRST ONE I REPLACED (BOUGHT), I ASKED DOES THE 12 MONTH WARRANTY START OVER FOR THE NEW PRODUCT? HE SAID NO, AND IF IT COMES OFF AGAIN, AND IT WILL; YOU WILL HAVE TO BUY THE NEXT COVER PLATE AGAIN. THAT IS WRONG!!! IF IT IS GENERALLY KNOW THROUGHOUT THE GM SERVICE DEPARTMENTS A PROBLEM EXISTS WHY DOES THE CUSTOMER HAVE TO CONTINUE TO PAY??? OH BY THE WAY, THE PLASTIC SEAT CONTROL COVER DID POP OFF AGAIN FOR THE THIRD TIME ABOUT 1 MONTH AGO, SO I HAVE ENGINEERED IT WITH ZIP TIES THAT ARE BRIGHT ENOUGH WHEN THE DOOR IS OPEN FOR PEOPLE TO SEE WHAT TYPE OF PRODUCT GM ACTUALLY BUILDS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198297August 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER ON MY 2004 GMC ENVOY BEGAN ACTING ERRATICALLY, SOMETIMES READING TOO LOW, AND OTHER TIMES READING TOO HIGH. I WAS CHARGED $511 BY A GM DEALER TO REPLACE THE INSTRUMENT CLUSTER. THE INCIDENT DATE INDICATED IS APPROXIMATE. WITH REGARD TO NUMBER OF FAILURES, THIS IS THE APPROXIMATE NUMBER OF TIMES I INITIALLY OBSERVED THE SPEEDOMETER READING TOO LOW OR TOO HIGH. EACH FAILURE LASTED FOR A NUMBER OF DAYS AND THEN THE SPEEDOMETER SEEMED TO READ CORRECTLY FOR A WEEK OR TWO BEFORE THE NEXT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198162August 1, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TACHOMETER AND SPEEDOMETER DOES NOT WORK. TACH COMPLETELY DOES NOT WORK, SPEEDOMETER IS VERY ERRATIC, STOP STARTS AGAIN, OFF BY MANY MPH'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197211July 23, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
I OWN A 2004 GMC ENVOY WITH APPROXIMATELY 85,000 "HIGHWAY" MILES. MY CHECK ENGINE LIGHT CAME ON A FEW MONTHS AGO AN I HAD IT ANALYZED AT A LARGE AUTO REPAIR CHAIN. IT INDICATED A VACUUM LEAK. THE MECHANIC DETERMINED THAT THE TOP OF THE PVC GAS TANK WHERE THE INLET VALUE WAS MOUNTED TO THE TANK DURING MANUFACTURING WAS LIKELY THE SOURCE AS THERE WAS FUEL STAINS RUNNING DOWN THE TANK FROM THIS LOCATION! TO ADD SOME ADDITIONAL SUPPORT TO THIS MATTER, THE MECHANIC STATED THAT ANOTHER GENERAL MOTORS VEHICLE OF THE SAME TYPE HAD THE SAME, EXACT PROBLEM THE WEEK BEFORE. OBVIOUSLY THIS IS NOT MY PROBLEM ALONE. I CONTACTED GENERAL MOTORS AND LONG STORY SHORT, THEY REFUSED TO REPLACE THE TANK BECAUSE IT WAS OUT OF WARRANTY. THE GMC MECHANIC INDICATED THAT IF IT HAD 60,000 MILES OR FEWER, HE WOULD LIKELY HAVE REPLACED IT FOR ME. I ATTEMPTED TO EXPLAIN THAT A FUEL LEAK IS A VERY DANGEROUS PROBLEM AND I WAS CONCERNED ABOUT MY FAMILIES SAFETY. TO EXPLODE OR BURN IN AN ACCIDENT, BECAUSE OF THIS PROBLEM WAS UNACCEPTABLE. THIS IS NOT A MILEAGE FACTOR AND IT IS NOT A WEAR PART, IT WAS SIMPLY NOT PROPERLY SEALED WHEN IT WAS BEING MANUFACTURED. I FEEL THAT GENERAL MOTORS SHOULD CHECK INTO THIS MATTER AS IT IS A SERIOUS SAFETY ISSUE THAT LIKELY AFFECTS MANY ENVOYS AND TRAIL BLAZERS. I HOPE THAT THIS NOTICE WILL START A FULL INVESTIGATION AND A RECALL. A DEATH FROM THIS DEFECTIVE PART IS VERY POSSIBLE. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196514July 16, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE PROBLEM WAS FIRST NOTICED IN NOVEMBER OF 2006 WHEN I RECEIVED A SPEEDING TICKET, I WAS NOT SPEEDING ACCORDING TO MY SPEEDOMETER. THE DEALERSHIP SAID MY SPEEDOMETER WAS WORKING PROPERLY WHEN IN FACT IT WAS NOT. AFTER ANOTHER STOP BY POLICE, I TOOK THE TRUCK TO DIFFERENT DEALER AND I WAS TOLD THE SAME THING. I WAS AGAIN STOPPED ON 7/4/2007 FOR SPEEDING. I REMOVED THE GAUGE CLUSTER AND SENT IT TO SPECMO MYSELF FOR TESTING AND SPECMO FOUND THE SPEEDOMETER DEFECTIVE; WIRE CHAFFING AND SERVO MOTOR INTERMITTENT SHORTING, THEY REPAIRED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195931July 10, 2007
STRUCTURE, ENGINE AND ENGINE COOLING:COOLING SYSTEM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, SEATS
ENGINE, CHECK GADGES LIGHT APPEARS, SUV STALLS, RADIO LIGHTS AND STEERING LIGHTS KEEPS FAILING. I HAVE TAKEN MY 04 ENVOYXL INTO THE DEALERSHIP OVER 7 TIMES FOR THE SAME PROBLEM IN WHICH THEY HAVE NOT YET BEEN ABLE TO FIX/RESOLVE. MY ENVOYXL CHECK ENGINE AND CHECK GADGES LIGHTS KEEP POPPING ON AND THE VEHICLE CONTINUES TO CUT OFF/STALL THE DEALERSHIP HAS NOT YET FIXED THE PROBLEM, I HAVE TAKEN THE SUV IN OVER 6 TIMES FOR THIS PROBLEM. FROM 2004 UNTIL NOW 2007 THE PROBLEM CONTINUES. THE LIGHTS ON THE DASH BOARD KEEPS GOING OUT. THEY HAVE REPLACED THE LIGHTS AT LEAST 2 OR 3 TIMES BUT THEY KEEP GOING OUT. THESE LIGHTS ARE ON THE RADIO PART, THE BUTTONS WHICH OPERATE THE RADIO AND SWITCHES THE STATION. THE PANELS SEEMS TO GET VERY HOT. THE LIGHTS ARE CURRENTLY OUT NOW AFTER BEING REPLACED 3 TIMES AND NOW THE VEHICLE IS OUT OF WARRANTY. THE PAINT ON THE SUV IS VERY DULL AND THE LEATHER ON THE 2ND ROW SEAT IS CRACKING, COMPLETELY WORN AND VERY CHEAP. I COMPLAINED TO THE DEALERSHIP 1 YEAR AFTER I PURCHASED THE VEHICLE THAT THE LEATHER IS WORN OUT TOO FAST, NOTHING WAS DONE ABOUT THE 2ND ROW LEATHER SEATS. THE PAINT ON THE EXTERIOR IS DULL AND SPOTTY, I COMPLAINED TO THE DEALERSHIP BEFORE THE 36,000 MILE WARRANTY EXPIRED AND NOTHING WAS DONE ABOUT THE PAINT EITHER. THIS SUV IS A LEMON, IT CONTINUES TO CUT OFF ALTHOUGH MANY ATTEMPTS HAS BEEN MADE TO REPAIR THE PROBLEM, I THINK THEY SHOULD BUY THIS VEHICLE BACK SINCE IT CAN'T BE FIXED. THERE IS A DEFECT IN THE ELECTRICAL SYSTEM SINCE THESE LIGHTS ON THE INSTRUMENT PANEL CONTINUES TO WEAR OUT VERY FAST AND THE RADIO HAD TO BE REPLACED ALREADY BUT THE LIGHTS CONTINUES TO BLOW OUT ON THE INSTRUMENT PANEL AND THE STEERING WHEEL WHICH ALSO CONTROLS THE RADIO AND OTHER COMPONENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195444July 6, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE SPEEDOMETER HAS BECOME ERRATIC ON MY 2004 GMC ENVOY XUV. I WAS TOLD BY A DEALERSHIP IT WILL REQUIRE REPLACEMENT IN THE RANGE OF 300 DOLLARS JUST FOR PARTS. THIS APPEARS TO BE A MANUFACTURING DEFECT THAT CONVENIENTLY APPEARS SHORTLY AFTER THE EXPIRATION OF THE WARRANTY. FROM WEB POSTS IT IS OBVIOUSLY A WIDESPREAD PROBLEM THAT SHOULD BE ADDRESSED BY THE MANUFACTURER. I HAVE RECENTLY RECEIVED A SPEEDING TICKET AND MY INSPECTION IS DUE!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193862June 20, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER ON 2004 ENVOY XUV LEASE STARTED ACTING ERRATICALLY AFTER WARRANTY HAD RUN OUT. SHOWED 120 MPH AT RESTING SOMETIMES, OFTEN STUCK AT 120-130 MPH. THIS APPEARED TO BE A KNOWN DEFECT FROM MY RESEARCH, AND THE DEALER WANTED ME TO PAY FOR THIS WHEN TURNING THE CAR IN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193144June 13, 2007
FUEL SYSTEM, GASOLINE
TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. THE CURRENT MILEAGE WAS 61,000. THE CHECK ENGINE WARNING INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE FUEL TANK WAS CRACKING AND HAD TO BE REPLACED. THE FAILURE MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192844June 10, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
1) THE SPEEDOMETER STOPPED WORKING A FEW MONTHS AGO. 2) MY INSPECTION STICKER IS NOW DUE TO BE REPLACED, BUT I CAN'T GET ONE WITHOUT THE SPEEDOMETER WORKING. 3) CUSTOMER SERVICE THRU GMC WAS NO HELP AT ALL. THEY SAID I NEEDED TO TAKE IT TO THE DEALERSHIP TO HAVE IT LOOKED AT. WHICH I WILL HAVE TO PAY FOR, THEN THEY WILL REVIEW THE CASE. OH HOW NICE, REVIEW IT JUST TO TELL ME I HAVE TO PAY FOR IT?! I'VE SEEN THOUSANDS OF PEOPLE REPORTING THIS ON THE INTERNET. WHY HASN'T ANYTHING BEEN DONE? IF YOUR EVERYDAY AVERAGE JOE IS RESPONSIBLE FOR THE WORK/PRODUCTS HE/SHE PUTS OUT, WHY NOT THE BIG CORPORATIONS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191614May 24, 2007
ELECTRICAL SYSTEM
WHENEVER I TURN ON MY HEATING SYSTEM FAN, MY WARNING LIGHTS FOR THE ABS AND BRAKE FAILURE LIGHTS COME ON AND THE ON DASH COMPUTER INDICATES SERVICE BRAKES IMMEDIATELY. I HAD THE BRAKES CHECKED AND THEY ARE FINE. THERE APPEARS TO BE SOME ELECTRONIC MALFUNCTION. CAR IS AT DEALER NOW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191430May 22, 2007
TIRES:TREAD/BELT
TL*THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE DRIVING 70 MPH, THE TREAD ON THE MICHELIN CROSS-TERRAIN TIRES SEPARATED. A MICHELIN DEALER INSPECTED THE TIRE, BUT COULD NOT DETERMINE THE CAUSE OF FAILURE. THERE WERE NO VISIBLE SIGNS OF ANY FOREIGN OBJECTS PUNCTURING THE TIRE. THE ROAD CONDITIONS WERE CLEAR. THE DOT NUMBER AND VIN WERE UNAVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191440May 22, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
GASOLINE SMELLED/LEAK. REPLACED GAS TANK. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191311May 21, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
SPEEDOMETER READING 25 MPH AT FULL STOP. N4180 CLUSTER ASSEMBLY WAS REPLACED. INSTRUMENT PANEL BUTTONS WERE THEN NOT WORKING AS THEY HAD PREVIOUSLY. WORKING ON THE ISSUE WITH THE DEALER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190972May 16, 2007
VEHICLE SPEED CONTROL
I OWN A 2004 ENVOY XL 2 WD. IT HAS 40,000 MILES ON THE ODOMETER. ON THREE DIFFERENT OCCASIONS THE SPEEDOMETER READ ZERO WHILE THE CAR WAS ABOVE 40 MPH. THE SPEEDOMETER REMAINED OFF LINE UNTIL THE NEXT TIME IT WAS STOPPED WITH TURNING OFF THE IGNITION. UPON START UP,THE SPEEDOMETER NEEDLE BEGAN TO RECOGNIZE THE ACTUAL SPEED VARIATIONS OF THE DRIVE. UNDOCUMENTED RATES OF SPEED COULD CAUSE ACCIDENTS. WHEN WILL THE NEXT TIME WHEN THIS RECURS ON THE VEHICLE? WILL THIS AND/OR COULD THIS CAUSE AN ACCIDENT? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190548May 11, 2007
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN KEY WAS TURNED IN IGNITION ALL LIGHTS WOULD WORK ,BUT ENGINE WOULD NOT TURN OVER. SPEEDOMETER WOULD JUMP TO 70 MPH ,AND TACHOMETER WOULD JUMP TO APPROXIMATELY 2000 RPMS EVEN THOUGH ENGINE WAS NOT RUNNING. DEALER DIAGNOSED PROBLEM TO BE FAULTY IGNITION SWITCH DUE TO LOW VOLTAGE AT POSITION IGNITION ONE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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