GMC Envoy Complaints (2003)

639 consumer complaints on file.

#10162081July 11, 2006
FUEL SYSTEM, GASOLINE:STORAGE
DT*: THE CONTACT STATED WHILE DRIVING 10 MPH THE VEHICLE STALLED AND WAS MANEUVERED OFF THE ROAD. WHEN THE VEHICLE WAS BEING PREPARED TO BE TOWED THE TOWMAN NOTICED GAS LEAKING. THE DEALER CONFIRMED THE LEAK AND DETERMINED THE TANK SHIFTED CAUSING THE GAS LINE TO CRACK. THE DEALER REPLACED THE ENTIRE GAS TANK WHICH CORRECTED THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161615July 6, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
PARKED 2003 GMC ENVOY AT WORK. LEFT WORK, UNABLE TO START TRUCK. STARTER DID NOT ENGAGE. UNABLE TO MOVE TRANSMISSION FROM PARK TO NEUTRAL WITH KEY IN ON POSITION AND FOOT ON BRAKE. TRUCK IS STUCK IN PARK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10161631July 6, 2006
EXTERIOR LIGHTING:BRAKE LIGHTS, EXTERIOR LIGHTING:TURN SIGNAL
DT*: THE CONTACT STATED, THERE HAVE BEEN FOUR FAILURES TO THE EXTERIOR TURN SIGNALS AS WELL AS THE BRAKE LIGHTS. THE VEHICLE WAS TAKEN TO A DEALER FOR A RECALL NOTICE WHERE THE EXTERIOR LIGHTS WERE REPLACED, BUT THE PROBLEM CONTINUED. WHILE DRIVING AT 35 MPH, THE LEFT TURN SIGNAL WAS ENGAGED BEFORE MAKING A LEFT HAND TURN BUT THE EXTERIOR LIGHT WOULD NOT ILLUMINATE. THE FAILURE OF THE EXTERIOR LIGHTS RESULTED IN THE CONTACT'S VEHICLE BEING STRUCK ON THE DRIVERS SIDE DOORS CAUSING MINOR DAMAGE. NO POLICE REPORT WAS FILED. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10161473July 5, 2006
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILURE 2ND TIME. THE VEHICLE WILL NOT SHIFT OUT OF FIRST GEAR. THEN YOU COULD NOT PUT THE CAR IN PARK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160462June 22, 2006
SEATS:FRONT ASSEMBLY:POWER ADJUST
DT*: THE CONTACT STATED WHILE DRIVING AT ANY GIVEN SPEED ON NORMAL ROAD CONDITIONS, THE CONTACT'S POWER SEAT MOVED BY ITSELF. BECAUSE IT HAPPENED UNEXPECTEDLY, IT CREATED UNSAFE DRIVING CONDITIONS. THE SEAT CAN BE MANUALLY RESET HOWEVER RESETTING THE SEAT WOULD NOT PREVENT THE MALFUNCTIONING FROM RECURRING. WHEN THE INCIDENTS FIRST OCCURRED, THE VEHICLE WAS UNDER WARRANTY. THE VEHICLE WAS TAKEN TO THE DEALER ON 5/12/06 AND HAS BEEN THERE FOR 37 DAYS SO FAR WITH NO REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158830June 2, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
WHEN FILLING MY GAS TANK, I HAVE HAD A FEW ISSUES WITH THE PUMP SHUTTING OFF TOO QUICKLY AS IF THE TANK IS FULL. HOWEVER, I HAVE ALSO HAD THE OPPOSITE AT ONE PARTICULAR GAS STATION. EACH TIME I GOT TO THIS PARTICULAR STATION, THE GAS PUMP CLICKS OFF, BUT GAS CONTINUES TO FLOW AND SPILLS INTO THE TANK AND ALL OVER THE VEHICLE. THIS ONLY HAPPENS WITH MY GMC ENVOY AND NOT ANY OTHER FAMILY OR FRIENDS' VEHICLES AT THE SAME GAS STATION. IT HAPPENS EACH AND EVERY TIME WITH THE ENVOY SO WE HAVE HAD TO STOP USING THAT STATION FOR THE ENVOY FILL-UPS. AFTER SEEING THE MANY COMPLAINTS ABOUT THE CRACKED GAS HOSE AND ISSUES WITH LEAKS, I WANTED TO MAKE SURE THAT SOMEONE KNOWS THERE ARE A LOT OF PROBLEMS WITH THE GAS TANKS ON THE ENVOYS. I AM VERY CONCERNED THAT THE DESIGN OF THE GAS TANK AND ASSEMBLY IS A FAULTY DESIGN AND WILL RESULT IN INJURIES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158541May 30, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OPENED UP MY HATCHBACK AND HEARD A NOISE LIKE SOMETHING IS BREAKING. I CLOSED THE HATCHBACK AND LOOKED ABOVE TO SEE IF THERE WAS SOMETHING STUCK ABOVE IN THE HATCHBACK DOOR. THERE WAS NOTHING THERE AND NOTHING FOUND TO BE BROKEN. I AGAIN TRIED TO OPEN IT AND AGAIN HEARD A CLICKING, CRACKING, BREAKING TYPE NOISE. I CALLED THE DEALER AND THEY SAID THEY WOULD LOOK AT IT. ALTHOUGH I HAD JUST BOUGHT MY CAR THEY REFUSED TO REPAIR THIS BECAUSE THEY SAID IT WAS NOT COVERED BY MY WARRANTY BECAUSE IT IS CONSIDERED "COSMETIC". I WAS TOLD THERE IS SOMETHING WRONG WITH THE HINGES THAT HOLD THE DOOR. THAT DOES NOT SOUND COSMETIC. I WAS ALSO TOLD THAT THE DOOR COULD FALL OFF AT ANYTIME (NOT SURE IF THIS IS TRUE OR A SCARE TACTIC TO GET ME TO SPEND BIG BUCKS TO GET IT FIXED) BUT THAT ALSO DOES NOT SOUND LIKE SOMETHING COSMETIC. IT SOUNDS MUCH MORE SERIOUS TO ME AND I AM PRETTY UPSET THAT THEY ARE NOT RECALLING THIS SINCE IT SEEMS LIKE A SERIOUS ISSUE THAT I WAS TOLD IS A COMMON OCCURRENCE IN MY TYPE OF VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157966May 21, 2006
STEERING
MAKING A U TURN IN AN "03 GMC ENVOY. POWER STEERING WENT OUT AND ALMOST LOST CONTROL OF AUTOMOBILE. THE VEHICLE HAS ONLY 39,00 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157867May 19, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
DT*: THE CONTACT STATED WHILE PUMPING FUEL INTO THE TANK, GASOLINE WAS NOTICED DRIPPING UNDER THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THERE WAS A CRACK AT THE BASE OF THE FILLER PIPE AND THE TANK NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157153May 10, 2006
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
REAR HATCH COVER FOR 2003 GMC ENVOY XL, IN WINTER CLIMATES, SNOW THEN ICE COLLECTS AND IT CAN BREAK, POTENTIALLY COME OFF GOING DOWN THE HIGHWAY, COULD IT CAUSE AN ACCIDENT? HASN'T HAPPENED YET, BUT THEY STILL HAVE NOT CHANGED THE DESIGN, AND ACCORDING TO FORMER SERVICE WRITER AT LOCAL DEALERSHIP,THEY HAVE REPAIRED OR REPLACE SEVERAL. FIRST REPAIR CONSISTS OF USING ADHESIVE UNDER HATCH, DOESN'T LAST LONG. I CONSIDER IT A DESIGN DEFECT, THAT SHOULD BE CHANGED, AGAIN WOULD ONLY BE A PROBLEM IN WINTER CLIMATE AREAS. INCIDENT DATE IS DATE SCHEDULE FOR REPLACEMENT OF PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156690May 3, 2006
ELECTRICAL SYSTEM
EVERY TIME YOU EXIT THE VEHICLE AND CLOSE THE DOOR OR TOUCH ANY THING THAT IS METAL AFTER EXITING THE CAR YOU GET SHOCKED....SPARKS FLY. I AM CONCERNED THAT SOMEDAY I WILL BE PUMPING GAS AND ONE OF MY CHILDREN IS GOING TO GET OUT OF THE CAR AND TOUCH SOMETHING AND SPARK AN EXPLOSION OR FIRE. *NM
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10155398April 15, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE A GMC ENVOY 4WD, ON 2 OCCASIONS THE VEHICLE HAS LOCKED THE GEAR INTO 4WD AND 4HI. VEHICLE WILL NOT RESPOND TO COMMAND TO SHIFT GEARS TO NORMAL DRIVING IN 2WD. IN TURN THIS LEADS TO PROBLEM WITH THE VEHICLE BRAKING SYSTEM--VEHICLE TAKES TOO LONG TO STOP DURING NORMAL BRAKING. THE VEHICLE ALSO BECOMES VERY UNSTABLE ON THE ROAD--KEEPS SHIFTING SIDES MAKING HARD TO KEEP THE VEHICLE IN A STRAIGHT ALIGNMENT DURING DRIVING. I HAD THE VEHICLE INSPECTED BY A GMC AUTHORIZED DEALER IN NOVEMBER, 2005 AT WHICH POINT THEY FOUND OUT THAT THERE WAS A PROBLEM WITH THE TRANSFER CASE WHICH CAUSES IT TO BREAK APART. THIS IN TURN CAUSES ALL THE OTHER SYSTEMS IN THE VEHICLE TO MALFUNCTION BECAUSE IT'S A COMPUTERIZED SYSTEM. THE TRANSFER CASE WAS REPLACED WHICH TEMPORARILY FIXED THE PROBLEM UNTIL FEB, 2006 AND THE SAME PROBLEM RECURRED. I HAVE MADE GMC AWARE OF THE PROBLEM AND THEY REFERRED ME TO THE DEALER. ON SPEAKING WITH THE DEALER I BECAME AWARE THAT THIS IS AN ONGOING PROBLEM WITH GMC ENVOY AND THE DEALER IS AWARE OF THE PROBLEM. THE ONLY WAY GMC IS RESOLVING THE PROBLEM IS REFERRING CUSTOMERS TO THE DEALER FOR A REPLACEMENT ON THE TRANSFER CASE--WHICH HAPPENS TO BE THE SAME ONE THAT KEEPS MALFUNCTIONING. AT THIS POINT GMC DOES NOT HAVE A DIFFERENT TRANSFER CASE THAT WILL RESOLVE THE ISSUE ONCE AND FOR ALL. GMC IS ALSO WILLING TO FIX YOUR VEHICLE AS LONG AS IT'S UNDER WARRANTY BUT ONCE IT'S OUT OF WARRANTY AND THE PROBLEMS WITH THE TRANSFER CASE PERSIST, YOU HAVE TO PAY OUT OF POCKET. GMC IS AWARE OF THIS PROBLEM WITH THE TRANSFER CASE BUT THEY ARE NOT LETTING THE CONSUMERS KNOW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154939April 10, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED ON 10-14-04 BOTH REAR DOOR LATCHES WERE REPLACED BECAUSE THE DOORS WERE FAILING TO LOCK. IN 2-06 THE CONTACT RECEIVED A RECALL LETTER CONCERNING THE LATCHES/LOCKS AND LINKAGES; NHTSA RECALL # 05V494000. ON 3-13-06 THE DEALERSHIP REPLACED THE WEATHER STRIPPING AROUND THE REAR DOORS AND INSPECTED THE VEHICLE FOR CORROSION ON THE LATCHES. THE DEALERSHIP DETERMINED THERE WAS NO CORROSION ON THE LATCHES. ON 4-8-06 WHILE DRIVING AT 40 MPH, AS THE CONTACT WAS MAKING A RIGHT TURN, THE PASSENGER SIDE REAR DOOR FLEW OPEN, CAUSING EXTENSIVE DAMAGE TO THE FRONT PASSENGER DOOR AND TO THE REAR PASSENGER DOOR. BOTH CHILD SAFETY LOCKS WERE ENGAGED AT THE TIME OF THE INCIDENT. THE VEHICLE WAS TOWED TO THE DEALERSHIP ON 4-08-06.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154523April 4, 2006
PARKING BRAKE
DT*: THE CONTACT STATED THE PARKING BRAKE IS INOPERABLE. THE VEHICLE HAS BEEN TO THE DEALERSHIP, BUT THERE IS NO REPAIR AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154048March 29, 2006
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE ON MY 2003 ENVOY XL CAUGHT FIRE AND THE CAR WAS COMPLETELY ENGULFED BY THE FIRE. THE INCIDENT OCCURRED AFTER DRIVING UP A ROAD RISING 1500 VERTICAL FEET OVER A DISTANCE OF 3.5 MILES. NO WARNING LIGHTS CAME ON BEFORE SOMEONE OUTSIDE THE CAR ALERTED US TO THE FIRE. THE VEHICLE HAD 36000 MILES ON IT AND HAD RECENTLY HAD ALL THE RECOMMENDED SERVICE COMPLETED INCLUDING OIL CHANGE AND TRANSMISSION AND FUEL SYSTEM FLUSHES. THE ONE ISSUE WHICH THE GMC DEALER HAD BEEN UNABLE TO FIX WAS A LEAK TO THE FRONT PINION SEAL. THE DEALER HAD THE CAR FOR TWO DAYS AND COULD FIND NO PROBLEM EVEN THOUGH A VERY REPUTABLE REPAIR SHOP HAD ALERTED US TO THE PROBLEM WHILE PERFORMING THE OTHER MAINTENANCE AND SUGGESTED THAT WE HAVE THE DEALER ADDRESS THE PROBLEM WHILE THE CAR WAS UNDER WARRANTY. AFTER THE DEALER SAID THERE WAS NOTHING THEY COULD DO I WAS TOLD BY A SERVICE MANAGER THAT HE DIDN'T WANT TO REPLACE THE SEAL BECAUSE IF IT WAS SOMETHING ELSE IT WOULD HAVE BEEN A WASTE OF MONEY TO REPLACE THE SEAL. THE FIRE SEEMED TO ORIGINATE FROM A LOCATION A QUARTER OF THE WAY IN FROM THE PASSENGER BUMPER ABOUT AS FAR BACK AS THE TIRE. SINCE THIS INCIDENT HAPPENED WITHIN THE LAST TWELVE HOURS I DON'T KNOW WHAT THE CAUSE COULD BE. OUR INSURANCE AGENT'S CLAIMS ADJUSTER WILL BE LOOKING INTO THIS I'M SURE. THERE DOESN'T APPEAR TO BE ANY RECALL RELATED TO THIS ISSUE. WE HAD SEVEN PEOPLE IN THE CAR TODAY INCLUDING 3 CHILDREN AND 2 SENIOR CITIZENS. LUCKILY EVERYONE WAS ABLE TO GET OUT UNHARMED BUT WE HAD NO WARNING. HAD WE NOT BEEN IN A LOCATION WHERE SOMEONE SAW THE FIRE AND ALERTED US I DON'T KNOW WHAT WOULD HAVE HAPPENED. WHAT CAN WE DO TO FIND THE CAUSE AND MAKE SURE IT DOESN'T HAPPEN TO SOMEONE ELSE? *NM
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10153320March 21, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
SERVICE ENGINE SOON LIGHT CAME ON, SMALL EMISSIONS FUEL LEAK, DEALERSHIP WANTED TO REPLACE FUEL TANK, OBVIOUS DESIGN FLAW, HOPING FOR RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152766March 15, 2006
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
I TOOK MY 2003 GMC ENVOY TO THE DEALER TO HAVE THE BACK LIFT GATE CHECKED BECAUSE I NOTICED THAT THE PLASTIC SHIELD ON TOP DID NOT SEEM TO BE ALIGNED CORRECTLY AND WHEN I OPEN THE LIFT GATE IT MAKES A CRACKING SOUND. I WAS INFORMED BY MY DEALER THAT THE BRACKETS THAT SECURE THE LIFT GATE ARE SEPARATING AND NEED TO BE REPLACED. I HAVE NOT HAD A CRASH OR INJURY YET RELATED TO THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152725March 14, 2006
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT 5 MPH OR LESS THE ENGINE STALLS WITHOUT WARNING. THE DEALERSHIP WAS ALERTED. UPDATED 04/14/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10150423February 16, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1. NORMAL WINTER DRIVING IN NORTHEASTERN OHIO. 2. ANTI LOCK BRAKE SYSTEM FAILED TO OPERATE. THE RESULT WAS IMMEDIATE LOSS OF CONTROL OF THE VEHICLE, CAUSING IT TO SLIDE INTO ONCOMING TRAFFIC ON A RURAL COUNTRY ROAD WHERE IT WAS STRUCK BY AN ON COMING CAR. 3. THE CAR IS TOTALED AS ASSESSED BY THE INSURANCE COMPANY, NO REPAIRS MADE. *NM
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10150120February 13, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED WHILE DRIVING 20 MPH THE DRIVER SIDE REAR DOOR FLEW OPEN AND WOULD NOT CLOSE. THE INDEPENDENT REPAIR SHOP DETERMINED THERE WAS CORROSION ON THE DOOR LATCH FROM ROAD SALT BUILD UP. THE DOOR LATCH WAS REPLACED. THE PASSENGER SIDE REAR DOOR REQUIRED MORE FORCE TO OPEN. THERE IS A NHTSA RECALL, # 05V494000, REGARDING THE DOOR LATCHES. THE VEHICLE HAD THE SAME PROBLEMS AS INDICATED IN THE RECALL; HOWEVER IT IS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 3/3/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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