GMC Envoy Complaints (2002)

567 consumer complaints on file.

#10039239September 21, 2003
ELECTRICAL SYSTEM:IGNITION, STRUCTURE:BODY, VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
ENGINE NON-START PROBLEMS -- WAITING 15-20 MINUTES SEEMS TO CORRECT. WANDERING SIDE VIEW MIRRORS. RUBBING NOISE WHEN TURNING TIGHTLY. DRIVER'S SIDE DOOR MOVEMENT NOISE WHEN TURNING OVER BUMPS. SIDE MIRROR AIR NOISE. THE 1ST. TWO (2) PROBLEMS HAVE BEEN ONGOING, AND THE MOST CONCERNING, SINCE THE VEHICLE WAS PURCHASED NEW IN 2001. IT HAS BEEN IN FOR REPAIRS TO TWO (2) GMC DEALERS NUMEROUS TIMES, AND AN IGNITION RECALL REPAIR WAS DONE AND THE DEALER ASSUMED IT WOULD CORRECT THE NON-START PROBLEM. IT DID UNTIL YESTERDAY. MORE IMPORTANTLY HOWEVER, SHORTLY AFTER THIS VEHICLE WAS PURCHASED, GMC'S OWNER ASSISTANCE HELP HAS BEEN SOUGHT FOR THESE (2) PROBLEMS ASSUMING THEY MAY INFORM THE DEALER OF ENGINEERING FIXES, BUT TO NO AVAIL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039935September 15, 2003
ENGINE AND ENGINE COOLING
WHEN REACHING 70 MPH VEHICLE SHUT DOWN WITHOUT ANY WARNING. VEHICLE HAD BEEN REAPIRED THREE TIMES; HOWEVER PROBLEM STILL EXISTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040140September 12, 2003
SEAT BELTS:FRONT:RETRACTOR
PROBLEMS WITH VEHICLE'S SEATBELTS.*MR SEATBELT TIGHTENS WHEN MOVING MAKING IT UNCOMFORTABLE.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038668September 10, 2003
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE PASSING ANOTHER VEHICLE WE LOST ENGINE POWER, NO ACCELERATION POWER, FOOT HAD GAS PEDAL ALL THE WAY TO THE FLOOR. WE WERE FACING A CAR HEAD ON AND A RAVINE ON THE LEFT. THE CAR WE WERE PASSING REALIZED THERE WAS A PROBLEM AND WE WERE ABLE TO MANUVER BACK INTO THE RIGHT LANE WITHOUT BEING HIT. WE STOPPED AND WAITED AND THEN TRIED TO RESTART AND WAS ABLE TO HAVE ENGINE POWER AND GAS RETURN. I CALLED THE DEALERSHIP AND THEY FIRST TOLD ME IT MUST HAVE FIXED ITSELF. I WAS REALLY AFRAID THIS WOULD HAPPEN AGAIN AND REQUESTED THEY TAKE THE VEHICLE AND RUN A COMPUTER HISTORY TO SEE IF IT STORED THE CODE. THEY CONFIRMED THAT THE THROTTLE BODY WAS DEFECTIVE. DEALER REPLACED. I REVIEWED YOUR WEBSITE AND SEE ALL OF THE SAME COMPLAINTS ABOUT STALLS, ENGINE FAILURE, NO ACCELERATION. I CONTACTED GM AND REQUESTED THEY TAKE MY VEHICLE AS TRADE IN ON 2003 YUKON THAT HAD 2500 MILES BUT, WAS COMPARABLE TO MY 2002 ENVOY. I WOULD BE BACK IN A 5 YEAR NOTE BUT, I WOULD FEEL MUCH SAFER. THE GM COMPLAINT CLERK I WAS ASSIGNED TOLD ME THERE WAS NOT ANYTHING HE COULD DO BECAUSE MY VEHICLE WAS REPAIRED AND STILL UNDER WARRANTY. BUT, HE CALLED THE DEALER AND TOLD THEM HE WOULD ALLOW ME A $1000.00 CASH VOUCHER TO USE TOWARD THE PURCHASE OF A NEW VEHICLE. I DID NOT ASK FOR A NEW VEHICLE, I WAS WILLING TO TRADE FOR THE 2003 BUT THIS IS A SLAP IN THE FACE. THEY DIDN'T EVEN WANT TO GIVE ME THE TRADE IN VALUE ON MY ENVOY. I WOULD HAVE THEN BEEN UPSIDE DOWN IN A VEHICLE LOAN. THIS IS THE WORST SERVICE AND TREATMENT I HAVE EVER RECEIVED. THESE VEHICLES ARE DANGEROUS..JUST LOOK AT THE COMPLAINTS FOR THE SAME PROBLEM. WE WERE SO CLOSE TO BEING KILLED!! DO SOMETHING! I REALLY HOPE YOU WILL DO SOMETHING TO HELP THE CONSUMER BEFORE SOMEONE DOES DIE. (THIS VEH WAS IN THE DEALER IN JULY AND I COMPLAINED THEN THAT I WAS GETTING 14MPG IN TOWN AND 18 ON THE HWY. THEY TRIED TO SELL ME AN ENGINE FLUSH. I NO LONGER FEEL SAFE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038379September 8, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM
WINDSHIELD WIPERS AND TRANSMISSION ARE NOT FUNCTIONING PROPERLY DUE TO A MALFUNCTION IN THE ELECTRICAL SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038035September 2, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPS GEARS WHILE DRIVING. DEALER WILL REPAIR THE TRANSMISSION, BUT HAS NOT INFORMED THE CONSUMER EXACTLY WHAT COMPONENT FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029894August 7, 2003
AIR BAGS, SEAT BELTS:FRONT
CONSUMER STATED WHILE SHE AND HER HUSBAND WERE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 40-50 MPH, THE VEHICLE IN FRONT OF THEM DECIDED TO MAKE A QUICK TURN, WHICH CAUSED HER HUSBAND TO HIT THE VEHICLE IN THE SIDE. UPON IMPACT, THE AIR BAGS DID NOT DEPLOY. BOTH SHE AND HER HUSBAND SUSTAINED INJURIES. HIS KNEES WENT INTO THE DASH AND HE WAS SORE FROM HEAD TO TOE. THIS IMPACT CAUSED HER HEAD TO SNAP BACK, RESULTING IN A CHEST WALL INJURY/A STIFF NECK , AND BACK. THIS WAS A MALFUNCTION BECAUSE THE AIR BAGS SHOULD HAVE DEPLOYED BECAUSE OF THE RATE OF SPEED. *AK *CB THE CONSUMER ALSO FELT THE SEAT BELT DID NOT REALLY PERFORM AS DESIGNED. *JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10026216August 7, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATES THAT ALL FOUR ROTORS HAVE FAILED AT 30000. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031346July 29, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ELECTRICAL SYSTEM, STEERING, SERVICE BRAKES, HYDRAULIC
CONSUMER STATES WHILE COMIING DOWN A HILL PCM SHORTED OUT. AS A RESULT, DRIVER LOST ALL ELECTRICAL FUNCTIONS. STEERING WHEEL GOT REALLY STIFF. BRAKE PEDAL BECAME HARD TO PRESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031368July 29, 2003
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES THAT DRIVER'S AND PASSENGER'S OUTSIDE MIRRORS ARE TOO SMALL FOR THE VEHICLE. NOT ABLE TO SE ON COMING CARS. WHEN THE MIRRORS ARE SET THEY WILL NOT STAY SET ON THAT POSITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028903July 22, 2003
VISIBILITY
VEHICLE WAS BROUGHT IN FOR SEVERAL PROBLEMS. SIDE VIEW MIRROR PROBLEM [NOT STAYING SET] WAS RESOLVED UNTIL TODAY WHEN SIDE VIEW MIRROR AGAIN MALFUNCTIONED WITHIN ONE WEEK OF BEING REPAIRED BY DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029726July 21, 2003
AIR BAGS:FRONTAL
WHILE DRIVING 50 MPH VEHICLE WAS INVOLVED IN A FRONTAL COLLISION, BUT AIR BAGS DID NOT DEPLOY. DEALER NOTIFIED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10028446July 16, 2003
ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:REARVIEW MIRRORS/DEVICES
RE ODI#10026102: VEHICLE WITH STALLING PROBLEM BROUGHT TO DEALER WHO DETECTED NO DEFECT. DEALER UNABLE TO RECTIFY PROBLEM. I HOPE STALLING PROBLEM DOES NOT OCCUR AT HIGHWAY SPEEDS AS IT HAS WITH OTHER VEHICLES, SAME MAKE AND MODEL.DEALER STATED WANDERING DRIVERSIDE MIRROR FIXED. WE'LL SEE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026102July 15, 2003
ENGINE AND ENGINE COOLING:ENGINE, VISIBILITY:REARVIEW MIRRORS/DEVICES
WHILE WAITING TO PROCEED IN TRAFFIC WITH FOOT ON BRAKE AND CAR IN DRIVE, ENGINE SUDDENLY STALLED OUT AND WAS UNABLE TO BE RESTARTED. ALSO, DRIVERSIDE MIRROR KEEPS RESETTING WHEN UNLOCKING THE AUTOMATIC DOORS. WIPERS DON'T FUNCTION PROPERLY WHEN IN INTERMITTENT MODE. CAR IS AT DEALER NOW, HOPEFULLY THEY CAN RESOLVE THIS. *AK VEHICLE IS EQUIPPED WITH RAINSENSE AUTOMATIC RAIN SENSING WIPERS. RAINSENSE WORKS ONLY WHEN IN INTERMITTENT MODE. SETTINGS ADJUST SENSITIVITY OF WIPERS BUT NOT FREQUENCY. WIPER FAILS TO MAKE A COMPLETE SMOOTH PASS ACROSS WINDSHIELD. THEY STOP SEVERAL TIMES DURING THEIR SWEEP AND STUTTER. AFTER A FEW SECOND PAUSE THEY RESUME THEIR SWEEP. WIPERS WORK FINE WHEN SET TO STANDARD HIGH OR LOW WIPER SETTINGS. *KMB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10020463July 3, 2003
SUSPENSION
WHILE DRIVING 70 MPH VEHICLE BEGAN TO WOBBLE AND PULLED HARD TO THE LEFT. THE CONSUMER TOOK THE CAR BACK TO THE DEALERSHIP TO BE FIXED BUT NO WORK WAS DONE. THE CONSUMER WROTE LETTERS MADE COMPLAINTS. EVEN SUGGESTED TO BE FULLY REFUNDED FOR THE VEHICLE. DEALERSHIP LACK OF CONCERN CAUSED THE CONSUMER TO GO TO ANOTHER SERVICE DEALER AND PAID $63.15 FOR REPAIRS. *NLM *CB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10026342June 27, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, ENGINE AND ENGINE COOLING:ENGINE, STRUCTURE, ELECTRICAL SYSTEM:IGNITION:SWITCH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
VEHICLE'S AIR BAG LIGHT KEEP FLASHING/ VEHICLE RUNNING ON HIGH RPM'S. *MR AIR BAG SENSOR REPLACED AND CALIBRATIONS HAD TO BE UPDATED. ADDITIONAL PROBLEMS INCLUDED FADED WINDOW MOLDINGS, LOSS OF POWER AND STEERING. IGNITION SWITCH AND FUSE BLOCK WAS REPLACED. INOPERATIVE POWER MIRRORS. PARTS HAD TO BE ORDERED. CONSUMER WAS UPSET WITH THE NUMBER OF PROBLEMS EXPERIENCED WITH VEHICLE AND THE NUMBER OF RECALLS ON THIS NEW SUV. *TT *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023349June 18, 2003
ELECTRICAL SYSTEM:IGNITION:MODULE, ENGINE AND ENGINE COOLING:ENGINE
02/11/02 4,667 MILES EVERYTHING SHUT OFF. ENGINE STOPPED WHILE DRIVING. RESTARTED AT 2000 RPM WITH LOTS OF NOISE. 05/29/02 7,463 MILES VEHICLE DIED AND WOULD NOT RESTART UNTIL AFTER 15-20 MINUTES 06/05/02 7,664 MILES VEHICLE DIED WHILE DRIVING AND WOULD NOT RESTART UNTIL AFTER 15-20 MINUTES 11/13/02 11,528 MILES BACKING OUT OF DRIVEWAY ENGINE DIED. WOULD NOT RESTART. TOWED IN. 06/10/03 17,865 MILES DIED WHILE DRIVING. DEALER DID NOT EVEN LOOK INTO THIS. 06/14 TO 06/18/03 18,000 TO 18,214 MILES CAR OFF ROAD FOR 5 DAYS DUE TO ENGINE DIED WHILE DRIVING. I REFERENCED ECAS AND PCM PROBLEM NHTSA DEFECT SUMMARY EA03007. DEALER TELLS US NO-ONE ELSE HAS HAD THIS PROBLEM. SUGGESTS DRIVING ROUND DEALERSHIP UNTIL PROBLEM OCCURS, AND THEN CALLING THEM. DON'T TRY TO START UNTIL THEY COME OUT (NEVER MIND WE'RE IN THE MIDDLE OF A BUSY ROAD AND IN THE EVENING TIME WHEN THEY ARE CLOSED). WE ARE LUCKY WE WERE NOT REAR-ENDED THIS LAST TIME. GMC REFUSE TO REPLACE ECAS WIRING BUNDLE AND PCM SOLUTION PER EA03007. HELP!!! HELP!!! PLEASE HELP!!! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024221June 17, 2003
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
CONSUMER RECEIVE RECALL NOTICE # 03V075000 SUBJECT: FMVSS 114 MECHANICAL OVERRIDE. ON 6/12/2003 CONSUMER CONTACTED THE DEALER, WHOSTATED THAT CONSUMER COULD COME ANYTIME WITHIN WORKING HOURS. CONSUMER TOOK THE VEHICLE TO THE DEALER ON 6/13/2003 AND THE PARTS WERE NOT AVAILABLE. CONSUMER CONTACTED THE DEALER AGAIN ON 6/17/2003 AND THE PARTS WERE STILL NOT AVAILABLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023274June 17, 2003
ENGINE AND ENGINE COOLING:ENGINE
FEBRUARY 2003 ENGINE FAILED AT ONLY 8,000 MILES. DRIVING AT 45 MILES AN HOUR, WITHOUT WARNING ENGINE STOP AND CAR SHUT DOWN. DEALERSHIP HAD TO REPLACE ENGINE. I HAVE HAD SEVERAL PROBLEMS SINCE AND NOTHING CORRECTED. DASH BOARD LIGHTS/COMPUTER DOES NOT WORK AT TIMES. VERY LOUD WIND NOISE WHILE DRIVING. NOW LOUD NOISE COMING FROM ENGINE AND DEALERSHIP CANNOT FIX 100%. THIS IS THE FIRST TIME I HAVE EVER FELT THIS UNSAFE IN ANY VEHICLE. MANUFACTURER GAVE AND EXTENSION ON THE REPLACED ENGINE BUT THAT DOES NOT MAKE ME FEEL SAFER. I HAVE CONTACTED MANUFACTURER ON SEVERAL OCCASIONS. WHEN THEY DO NOT DO ANYTHING ABOUT ALL THE PROBLEMS, YOU CANNOT COMPLAIN OR GO ANY FURTHER THAN CLERK WORKING ON YOUR CASE. EVEN IF YOU MAIL IN A COMPLAINT ABOUT THE CLERK, YOUR COMPLAINT WILL ONLY GO AS FAR AS THAT CLERK ASSIGNED TO YOUR CASE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023015June 13, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 ENVOY EXHIBITS THE SAME SYMPTOMS AS MY PREVIOUS GMC JIMMY. IT HAS A HESITATION ON ACCELERATION THAT FAILS TO SHIFT FROM 1-2 PROPERLY. THIS ONLY OCCURS WHEN THE CAR IS COLD AND ONLY FOR A MILE OR TWO. HOWEVER , IT CAUSES SEVERE LOSS OF POWER AND ACCELERATION CAPABILITY. OBVIOUSLY OTHER PEOPLE HAVE THIS PROBLEM BUT IT DOES NOT APPEAR THAT THERE IS A SOLUTION. IT ALWAYS WORKS BY THE TIME IT GETS TO THE DEALER, OF COURSE. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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