GMC Acadia Complaints (2023)

50 consumer complaints on file.

#11608274August 13, 2024
AIR BAGS
Struck a deer traveling at 65 mph & air bags did not deploy
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11600296July 8, 2024
POWER TRAIN
While driving 55mph, I had to make a sudden stop due to a large animal in road now my engine lights is on and when I try to put it in to any gear it says the transmission is not in the correct position with a code PO700 (MIL) car will not go into any other gear unless I shut it off the car then start again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584011April 19, 2024
EXTERIOR LIGHTING, LANE DEPARTURE: WARNING
When approaching on coming traffic with bright light on high beam, my car will not change from high beam to low beam , nor can I manually. change. also Right mirror has indicator of on coming traffic approaching comes on for no reason
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11574065February 26, 2024
ENGINE
The contact owns a 2023 GMC Acadia. The contact stated that while the vehicle was in park, the brake was released, and the vehicle lunged forward and collided with a Rental Movie machine coming to a stop at a building. No safety features were activated. The air bags were deployed. The contact sustained leg, hand, stomach, breast, and chest injuries. Medical attention was sought. A police report was filed. The vehicle was towed to the residence. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was approximately 20,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11561900December 26, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
The contact owns a 2023 GMC Acadia. The contact stated that after his wife had driven the vehicle approximately 75-80 MPH on the highway, and was attempting to turn into the driveway, the vehicle inadvertently shut off. A message indicating a transmission failure and other unknown warning lights were illuminated. The vehicle failed to restart after several attempts. The vehicle was towed to the dealer however, the cause of the failure could not be duplicated. The contact stated that the vehicle had been at the dealer for four months. The manufacturer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548177October 4, 2023
VEHICLE SPEED CONTROL, ENGINE
Shortly after leasing the vehicle in December of 2022 I noticed the transmission would slip when accelerating. It also jumps when down shifting as I'm slowing down - as well as after place the car into drive. I did bring the vehicle back to GMC in early 2023 explaining the aforementioned. I was told that there was too much transmission fluid which was the causing the issues I was experiencing. They reduced the fluid levels and sent me on my way. Unfortunately their assessment and solution did not remedy the problem. I intend to bring the vehicle in again, but based on past experience, I will be told nothing is wrong. Lastly, I've done some research and it appears I'm not the only person experiencing the same issue. I'm hoping that reporting this issue will lead to an investigation of potential safety issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526947June 14, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The contact’s daughter owned a 2023 GMC Acadia. The contact stated the seats were previously repaired at the local dealer. The contact stated that while the vehicle was parked unattended, the vehicle caught fire. The fire had extinguished on its own. There were no reported injuries, air bag deployment or police reports filed. The contact called the local dealer who referred her to the insurance company. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The insurance company informed her the failure was due to the electrical system and deemed it a total loss. The VIN was not available. The failure mileage was approximately 13,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11521410May 10, 2023
POWER TRAIN
The contact owns a 2023 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V172000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504737January 31, 2023
ELECTRICAL SYSTEM:STARTER ASSEMBLY:SOLENOID
The contact owns a 2023 GMC Acadia. The contact stated upon driving from a complete stop, the vehicle stalled inadvertently. The vehicle then accelerated independently. The contact depressed the brake pedal, but the vehicle hesitated to respond. The contact was able to regain control of the vehicle and drove to her nearby workplace. The check engine warning light was illuminated. The contact stated that dealer personnel then drove the vehicle to their location for diagnostic tests. The dealer diagnosed that the solenoid switch needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 6,514.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494274November 19, 2022
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Purchased Vehicle Oct.21 2022. In first week, vehicle left my wife stranded twice, and myself once. When error occurs, vehicle goes into limp home mode and cluster illuminates all lights, says serivce brakes, transmission, engine, fuel tank reads "E" (when is was just full), PRNDL buttons are flashing and will not allow park, does not respond to throttle inputs... only way to be not stranded as the vehicle will not restart is to disconnect battery or wait 15-20 minutes as the vehicle seems to incorrectly "heal" its errors and allow the engine to restart. I noticed this when the tow truck came to pick it up, and he "drove" it on to the flat bed. 45 Diagnostics showed up on the scan tool, all relating to CAN bus communication. My concerns are the following: 1. How can a 2023 vehicle with <400 miles leave some one stranded 3 times because of a CAN bus comm error? There is an electrical gremlin (likely from lack of quality control) causing to leave a customer to having to limp to the side of the highway. 2. Why is the error able to incorrectly "Heal" itself, ie. the fault reactions seem to debounce and allow engine to restart (as mentioned prior) after a certain amount of time. This only leads to potentially putting the customer back at risk as they just were. 3. GM dealer is yet to start troubleshooting, its been 2.5 weeks. Claim is that they "need a transmission guy to look at it since the codes causing the check engine light are transmission module". Although, the vehicle has approximately 45 active codes, relating to many different modules and all pointing to CAN bus error. The vehicle has an electrical issue, causing my wife to get stranded. first warning on cluster before being stranded : "Service: Transmission Now Unable to shift Soon. " What does this even mean???? this does not tell me, what the problem is, and what I should do about it. I am an experienced OBD Engineer from an auto OEM and this does not follow best practices. Please help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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