Genesis GV80 Complaints (2022)

45 consumer complaints on file.

• #11483312September 7, 2022
  FUEL/PROPULSION SYSTEM

  My GV80 has been randomly shutting down at low RPMs for the past 8 weeks this happens WHEN I AM DRIVING and this is happening to other GV80 owners per my service manager I spoke to yesterday. I need a new fuel pump to fix the issue but they are on back order so I am left to drive a VERY UNSAFE VEHICLE until they get this part in. This issue does not show up with any diagnostic tools (autel, global, etc) no check engine lights ever come on and my connected car health always show healthy but my car has literally shutdown on the interstate and in the middle of many roads it is horrifying and the service manager told me ONE of his customers told him he only drives in the right lane now so he can pull off quickly when his GV80 dies. This is a much bigger and more dangerous issue please look into it!

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11480795August 23, 2022
  ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN

  The vehicle has an issue stalling while in operation. The vehicle is not safe, especially when the vehicle stalls while operating in traffic. The issue puts many drivers and passengers at risk while operating on a roadway. The vehicle stalled in the following scenarios: entering a freeway, vehicle became unresponsive, but resumed power; entering traffic on an arterial roadway, but resumed power; turning at an intersection on an arterial roadway, vehicle lost power, vehicle became unresponsive and had to coast to a stop to be restarted; driving on a freeway at 70mph, vehicle became unresponsive and had to coast to a stop to be restarted; driving on an arterial roadway at 40mph, where vehicle became unresponsive and had to coast to a stop on a side street to be restarted. Retailer dealership was able to replicate the issue "three times", per the dealership, but did not get an error code or trouble code to fix the issue. On two occasions, dealership refused to address the issue further until a trouble or error code could be found. Dealership refused to keep the vehicle and to provide a loaner vehicle, despite validating that an issue existed with this vehicle and at least four other Genesis GV80 vehicles in Arizona. On August 22, 2022, dealership indicated that they would replace the high pressure fuel pump, which was an issue in the 2021 GV80 that resulted in a recall.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11480671August 22, 2022
  FUEL/PROPULSION SYSTEM, ENGINE

  The engine stalls as if it's not receiving fuel. It has stalled on the open highway and when pulling off from a stop. The vehicle has completely shutoff several times in the middle of traffic at the stop light or entering the highway.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11458883March 29, 2022
  SEAT BELTS

  Seat belt does not retract properly. Often has slack and has to be tugged multiple times or pulled all the way out and then tugged with harder pressure to fully retract properly. This is not safe to drive around as the additional slack does not protect me in the event of a crash or accident. I took my car to the dealership to be repaired but was told I needed to book an appointment. The Service Manager simply tugged on the seatbelt until it retracted and told me I was good to go for the time being, which did not satisfy my safety concern. I have not had the seatbelt inspected by any government safety bodies just yet and no warning lights or sounds unless I unclick the seatbelt latch.

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0

• #11456450March 12, 2022
  ENGINE

  THIS CAR STARTED TO SHOW ENGINE PROBLEMS, WHEN TRYING TO DRIVE THE CAR BEGINS TO SHAKE A LOT AND LOUD NOISES AND A LIGHT SHOWING AN ENGINE MALFUNCTION POPS UP. WE HAVE CONTACTED HYUNDAI/GENESIS ABOUT THIS. THEY SAID IT WAS A SOFTWARE ISSUE AND NEEDED AN UPDATE.SEEMS LIKE PROBLEM GO AWAY. NEXT DAY , THE EXACT SAME PROBLEMS STILL EXIST. IT FEELS UNSAFE TO DRIVE THE THIS VEHICLE AS I AM WORRIED WHAT IF THE ENGINE FULLY BREAKS DOWN MID DRIVE OR SOMEWHERE PARKED LEAVING ME STRANDED

  Crash:

  No

  Fire:

  No

  Injuries:

  0

  Deaths:

  0