Genesis GV70 Complaints (2023)

70 consumer complaints on file.

#11523770May 25, 2023
POWER TRAIN
Rear Diff replaced three times. Multiple reports of people having the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523709May 24, 2023
SEAT BELTS
The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523480May 23, 2023
SEAT BELTS
The contact owns a 2023 Genesis GV70. The contact received notification of NHTSA Campaign Number: 23V094000 (Seat Belts) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522578May 18, 2023
POWER TRAIN
-rear differential -risque of failure of delivering power to the wheels and stopping in the middle of traffic -yes -the component inspected by the dealer and been replaced -the only warning is a loud noise when you drive above 50 mph and it appeared in the early miles of the first 5400k
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520167May 2, 2023
POWER TRAIN
All wheel drive(AWD) warning light illuminates. 9482 miles have been driven on the vehicle. This has happened 5 times in the last week, April 25th- May 1st 2023. The vehicle was taken to the Genesis dealer on the 1st of May 2023. I was informed by the service department that several components related to the differential system and parts were ordered. Relief valve, actuator assembly, pressure sensor. I was informed that this may or may not fix the issue. Additional parts will have to be replaced. If that doesn't fix the issue the entire unit will have to be replaced. I asked if this was a safety problem and is it safe to continue driving my vehicle. The answer I received was they didn't know. There were no other signs or symptoms prior to this. As far I can tell the vehicle runs ok. I also don't know if the traction control system will malfunction while I am driving. I picked it up and drove it home and I haven't driven since. I called the Genesis hot line on May 1st 2023 and asked was if it is safe to drive the vehicle. As of May 2nd I haven't heard back from them.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509779March 1, 2023
POWER TRAIN, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
After my test, here's what I found: If the cruise control is Off and you press and hold the cruise control button for more than 2 seconds, the speed limit function activates as indicated by the "Limit" indicator on the multi-function display. In this mode, if the vehicle speed exceeds the limit speed and you press on the gas, the power is immediately cut off, and you can't accelerate. If the vehicle exceeds the limit speed, a warning bell will sound, and the speed will flash and power is cut when pressing on the gas. If the cruise control is ON, and you press and keep holding the cruise control button, sometimes the car will begin to slow below the set speed and continue to slow, even after releasing the cruise control button, and sometimes the cruise control will remain engaged after releasing the button. In this scenario, if you press on the gas to accelerate, the power is cut out and nothing happens even though you are below the limit speed. To restore power, you have to press and release the cruise control button to deactivate the cruise control. It's as though the cruise control gets into a mode where it won't hold speed, and pressing on the gas does nothing. This seems like a software bug. The above scenarios only happen when the cruise control is ON. Power is always available when the cruise control indicates that it is not activated or when in "Normal" (non-limit) mode when active. It seems counterintuitive that accelerating manually by pressing on the gas is overridden when in the "Limit" mode. I don't know if this is a design feature or a flaw. The vehicle lost power several times in traffic - and at that time do not believe the cruise control was being used The dealer says they cannot ascertain the problem and have referred it to an executive higher-level
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507911February 17, 2023
FUEL/PROPULSION SYSTEM
Purchased the car 1/28/2023 and drove it off the lot with 20 miles on the odometer. Within the first 15 miles and merging onto a freeway, the motor cut out and we were almost rear ended. The sudden loss of power nearly caused a significant accident. We replicated the issue several times. We took the car to the dealership in our home state. We were told it was a fuel pump and water pump issue and they were seeing it in about 20% of the new cars. As of 2/17/23 we are still without our new car as it has been at the dealership since waiting for new parts. The dealership and the manufacturer knew of this issue and continued to sell and let people drive off their lots in potentially unsafe cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504648January 31, 2023
POWER TRAIN
The contact owns a 2023 Genesis GV70. The contact stated while at a stop sign and attempting to accelerate, the vehicle accelerated uncontrollably. The contact stated that several unknown warning lights illuminated. The contact was able to drive back to the residence. The vehicle was towed to the dealer however, a cause for the failure was not found. The manufacturer was contacted, and a case was filed. The failure mileage was 834. UPDATE: 05/23/23- Consumer- incident 03/31/23- Vehicle stopped in the middle of the road and wouldn't move. Towed to dealership. Key fob wouldn't open the door. No repairs have been done. LTR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492075November 3, 2022
FORWARD COLLISION AVOIDANCE: WARNINGS
On 3 occasions while driving under 30 mph with no proximate vehicles my car suddenly began to intermittently brake and the dash flashed "collision warning". In two of them, I was able to pull over and turn off the car and restart--the problem did not repeat. In the third instance I kept driving (bucking along at 10 mph) and after about 50 yards the warning went away. The dealer ran a scan and cannot find an issue. They tell me they have to see it while it happens. The car may be at the dealer for months as they will be driving it to see if they can replicate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490013October 19, 2022
ENGINE, FUEL/PROPULSION SYSTEM
INCIDENT: Saturday, October 8, 2022 @ 5PM Sawyer Rd. and Red Arrow Highway, Sawyer, MI Driver: Peter LovelandMileage: 1,540 •Loss of power, unable to accelerate while turning north (right) on Red Arrow Highway from a full-stop on Sawyer Rd. •Electric motor noise; whirling or clicking sound •Right Turn Blinker, Lane Keep Assist (LKA) and Lane Follow Assist (LFA) active •Traveling less than 10mph, able to pull to side of road. Placed car in Park and then back to drive again. Unable to accelerate above an estimated 10mph. •Pressed Genesis Connected Services button and agent recommended restarting engine. •Engine restarted; placed in Reverse first for a short distance and then placed into Drive. •Able to accelerate to road speed of 55mph and returned home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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