Ford Transit Connect Complaints (2014)

128 consumer complaints on file.

#10693384March 10, 2015
STRUCTURE
THE SLIDING DOOR ON THE DRIVERS SIDE. I OPENED IT AND THEN IT WOULD NOT CLOSE. A LITTLE PLASTIC SPRING / PLUNGER FROM THE "B" POST HAD ATTACHED ITSELF TO THE PIN ON THE DOOR AND WOULD NOT ALLOW THE DOOR TO CLOSE. THERE WAS NO WAY TO GET THE DOOR TO CLOSE OTHER THAN TO MANUALLY WORK AND REMOVE THIS SPRING FROM THE DOOR PIN, HOWEVER THE PLASTIC PART OF THE SPRING / PLUNGER IS STILL IMPALED ON THE DOOR PIN. I AM TAKING THE VEHICLE INTO THE DEALER FOR REPAIR - BUT OBVIOUSLY THIS IS A SERIOUS DESIGN DEFECT THAT KEEPS THE DOOR FROM PROPERLY CLOSING AND LATCHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692284March 5, 2015
POWER TRAIN
TOOK VEHICLE IN FOR THE FIRST OIL CHANGE AND IT WAS NOTED THE TRANS AXLE WAS LEAKING. THIS IS THE 2ND VEHICLE WE HAVE THAT THIS HAS HAPPENED TO - 2014 FORD TRANSIT CONNECT. FORD DOES NOT SEEM CONCERNED ABOUT IT. THE FIRST VEHICLE TOOK ~ 2 WEEKS TO GET REPAIRED. FORD HAS ORDERED THE PARTS TO REPAIR THIS VEHICLE, BUT CAN'T FIT IT IN THEIR SERVICE SCHEDULE. IT HAS BEEN 3 WEEKS SINCE THE VEHICLE WAS TAKEN INTO THE DEALER FOR REPAIR AND IT IS STILL NOT FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10691734March 3, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING
THE FORD 2014 INTERIOR DASHBOARD LIGHTING IS ALWAYS ON, AND VERY OFTEN AT NIGHT DUE TO THIS CONDITION I FORGET TO TURN ON MY DRIVING LIGHTS, MAKING FOR A HAZARDOUS SITUATION. BECAUSE THE INSTRUMENTS (SPEEDOMETER, TACHOMETER, FUEL AND TEMP GAUGE) ARE NESTED IN DEEP BEZELS FORD HAD TO ILLUMINATE THEM DURING THE DAY TO MAKE THEM VISIBLE IN DAYLIGHT. FORD TRANSIT CONNECT WITHOUT AUTO-HEADLIGHTS HAVE THIS UNSAFE CONDITION THAT FOOLS THE DRIVER INTO THINKING THAT THE HEADLIGHTS ARE ON AT NIGHT WHEN IN FACT THEY ARE NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680102January 31, 2015
STRUCTURE
LOWER CENTER COUNSEL WHERE THE DRIVERS RIGHT LEG (JUST UNDER KNEE) TOUCHES BECOMES EXTREMELY HOT WHILE RUNNING THE HEAT ON HIGH AT A 2-4 FAN SPEED. CAUSED A 2ND DEGREE BURN THAT REQUIRED MEDICAL ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669599January 2, 2015
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
PERHAPS NOT A SAFETY HAZARD, BUT THE REAR AREA OF THE 7 PASSENGER IS NOT HEATED, CAUSING DISCOMFORT TO PASSENGERS AND PETS. ACTUALLY, THE REAR "HEATER" BLOWS COLD AIR. TWO DEALERSHIPS HAVE INSPECTED MY VEHICLE (5800 MILES) AND BOTH REPORTED THAT THE DESIGN IS, "INADEQUATE", "POOR", "NOT THOUGHT OUT", "CRAPPY" AND SO ON. THAT WAS THE ONLY EXPLANATION THEY COULD TENDER. I HAVE POSTED THIS SITUATION OF THE TRANSIT CONNECT FORUM AND HAVE NOTED THAT OTHERS ARE EXPERIENCING THE SAME PROBLEM. I JUST PAID $32,000 FOR A NEW VEHICLE THAT HAS A TOTALLY INADEQUATE REAR HEATING SYSTEM. OF COURSE I PURCHASED THE VEHICLE AT THE END OF JULY SO I NEVER GAVE THE REAR HEATER A THOUGHT. COME TO THINK OF IT, I HAVE NEVER GIVEN A REAR HEATER A THOUGHT AS THEY ALWAYS WORKED. WHEN WAS THE LAST TIME YOU CHECKED THE OPERATION OF THE REAR HEATING SYSTEM BEFORE PURCHASING A NEW VEHICLE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649950October 25, 2014
UNKNOWN OR OTHER
HEADLIGHTS AIM AT GROUND APPROX 30-40 FT IN FRONT OF VEHICLE. CAN NOT SEE BEYOND THAT AT NIGHT. TOOK BACK TO DEALER AND THEY ADJUSTED THEM SO NOW I CAN SEE ABOUT 2-3 CAR LENGTHS IN FRONT OF ME AT ANY SPEED. DEALER SAID THEY WERE FINE EVEN THE WAY THEY WERE. I HAVE HAD 2 CLOSE CALL EVENTS, ONE INVOLVING A PEDESTRIAN, I WANT THIS TO BE ON RECORD FOR THE TIME WHEN IT IS NOT JUST A CLOSE CALL AND I ACTUALLY HIT SOMEONE. L AM ALSO REPORTING THIS TO MY INSURANCE COMPANY. THE DEALER IS AUTOFAIR OF MANCHESTER, NH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614861July 20, 2014
FUEL SYSTEM, GASOLINE
THE EASY FUEL SYSTEM LEAKS BADLY ESPECIALLY OVER 75 DEGREES. I CAN SMELL THE STRONG ODOR OF GASOLINE. IN ADDITION IT SET OFF THE MIL LIGHT FOR THE "SMALL LEAK" IN THE EVAP SYSTEM. IT HAS NOW SET A PERMANENT CODE FOR THIS PROBLEM. THE PROBLEM IS THE FLAP DOES NOT TIGHTLY SEAT ENOUGH TO CONTAIN THE GAS VAPOR AND THE UNIT OUT GASSES BADLY. IT COULD BE A MAJOR FIRE HAZARD. ANY OPEN FLAME, SPARK ON A JOB SITE, OR JUST SOME GOOF WITH A LIT SMOKE COULD SET OFF A FIRE BALL. AT PRESENT THE UNIT IS PARKED, AS I AM AFRAID TO DRIVE IT LESS IT BECOME A LIABILITY PROBLEM FOR OUR FIRM. WHAT IS NEEDED IS A STANDARD FUEL CAP TO TOTALLY SEAL THE TANK. THERE IS NO WAY TO GET ONE FROM FORD TO FIX THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597237June 9, 2014
ENGINE
THE VEHICLE WE BOUGHT IS FROM HUFFMAN FORD. ON FRIDAY, MAY 30TH, WE WERE DRIVING, AND ALL OF A SUDDEN THERE WAS SMOKE COMING FROM THE ENGINE, AND THE CAR GOT OVERHEATED. IN ORDER TO FIND OUT WHAT WAS GOING ON, THAT AFTERNOON WE WENT TO AUTO NATION KATY SERVICE DEPARTMENT, SINCE IT IS CLOSER TO WHERE WE LIVE THAN HUFFMAN. WE TALKED WITH THE SERVICE MANAGERS [XXX], AND [XXX] AND THEY INFORMED US THAT WE WOULD GET A CALL THAT EVENING ABOUT THE VEHICLE. WE WAITED ALL EVENING, BUT WE DIDN'T GET A CALL FROM THEM. THE NEXT MORNING WE WENT BACK OVER TO AUTO NATION TO SEE WHAT WAS GOING ON, AND THEY TOLD US THAT OUR CAR HAD AN OIL LEAKAGE, AND THEY SAID HOW IT WILL ALL BE FIXED ON MONDAY, JUNE 2ND. WE SAID IT WAS FINE AS LONG AS THEY KEEP US INFORMED AND FIX OUR CAR. THEN TUESDAY, WE FOUND OUT IT STILL WASN'T FIXED, AND THEY TOLD US THAT THEY FOUND OUT THERE WERE NO AVAILABLE PARTS TO FIX THE PROBLEM THE VEHICLE HAS, AND THAT THE EARLIEST DELIVERY THEY CAN GET IS JULY 28TH, WHICH IS ABSOLUTELY RIDICULOUS CONSIDERING IT'S A BRAND NEW VEHICLE. THEN WE CALLED THE FORD COMPANY AND TALKED TO THE REGION MANAGER [XXX] ABOUT OUR SITUATION, AND AFTER REQUESTING FOR A LONG TIME SHE FINALLY AGREED TO GIVE US A RENTAL CAR. ALSO, BEFORE ASKING ABOUT GIVING US A LOANER CAR, I ASKED IF SHE COULD JUST REPLACE OUR VEHICLE AND GIVE US ANOTHER FORD TRANSIT CONNECT BECAUSE LIKE I SAID BEFORE THE VEHICLE IS STILL BRAND NEW AND WE ALSO HAVE A WARRANTY. SHE WASN'T UNDERSTANDING AT ALL AND DIDN'T WANT TO HELP AND JUST SAID THAT WE CAN'T SUPPORT YOU WITH YOUR VEHICLE'S PROBLEM. WE ARE HAPPY WITH THE CAR WE BOUGHT, BUT FRANKLY THIS IS THE WORST EXPERIENCE WE HAVE EVER HAD WITH CUSTOMER SERVICE IN THE FORD COMPANY. ON TOP OF THAT, SHE TOLD US THAT WE ALSO HAVE TO PAY THE TAX FOR THE RENTAL CAR EVERY SINGLE DAY THAT WE HAVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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