Ford Transit Connect Complaints (2020)

32 consumer complaints on file.

#11506041February 7, 2023
VISIBILITY:WINDSHIELD, VISIBILITY
The contact owns a 2020 Ford Transit Connect. The contact stated that the windshield was leaking. The vehicle was taken to the local dealer to be repaired under NHTSA Campaign Number: 22V192000 (Visibility) but the vehicle was not repaired. The dealer was unable to locate a mechanic to compete the recall repair. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 31,122.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486672September 27, 2022
FUEL/PROPULSION SYSTEM, ENGINE
While traveling at highway speed the vehicle suddenly and without any warning lost propulsion and died forcing the driver to pull over. As a result of how sudden the failure was the driver was just barely able to find a safe place to pull off the road. The vehicle would not start or run leaving the driver and his passengers stranded in the hot weather. This very easily could have resulted in an accident as the vehicle was going up hill on a mountain road with many curves. After taking the vehicle to the Ford dealership it was determined that the throttle body had failed suddenly and without warning. There were never any service lights that illuminated when the problem occurred. We are reporting so that there is a record in case this becomes a common issue with other vehicles of this type.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483077September 6, 2022
POWER TRAIN
The contact owns a 2020 Ford Transit Connect. The contact stated while driving 20-30 MPH, the message "Pro-Collision Assistant is Unable" was displayed. The accelerator pedal was depressed but the vehicle jerked and hesitated to respond. The contact veered to the side of the road and turned off the vehicle. Upon restarting the vehicle, the vehicle operated as needed and the contact continued driving. However, the failure reoccurred on four different occasions. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481024August 24, 2022
POWER TRAIN
The contact owns a 2020 Ford Transit Connect. The contact received a notification for NHTSA Campaign Number: 22V413000 (Power Train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and an appointment was scheduled for the recall repair. The contact arrived for the appointment but was informed that the appointment was canceled. The contact was informed to bring the vehicle back once he experienced the failure stated in the recall. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478261August 8, 2022
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
Three summers in a row now the transmission "overheats" causing warning lights and errors to pop up while driving, then going away. Sometimes disabling vehicle power altogether. When control does come back, transmission gear changes happen at the wrong rpm , stuttering the vehicle and making erratic driving behavior. Ford ignored my requests to investigate for two years, and now that it's out of warranty, tell me I need to pay them to install a brand new transmission
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11454671March 1, 2022
AIR BAGS
The contact owns a 2020 Ford Transit Connect. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11451925February 14, 2022
POWER TRAIN
Transmission failed with only 17,000 miles (mostly highway) on the car. The car did not move forward from a parked location. It only moved in reverse. It had to be towed to the nearest dealership and when they examined it, it did not move in reverse either. Even though it is under warranty, the dealers are taking a long time to repair the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384813December 24, 2020
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
ON TWO DIFFERENT OCCASIONS THE DASH INDICATOR STATED AS FOLLOWS: "PRE-COLLISION ASSIST NOT AVAILABLE". WHEN THIS ERROR MESSAGE APPEARS, THE CAR DOES NOT ACCELERATE PROPERLY. THE TRANSMISSION SEEMS TO FLUCTUATE BETWEEN GEARS, AND THE CAR WILL NOT ACCELERATE, AND THE VEHICLE SEEMS AS IF THE PRE-COLLISION ALERT IS ENGAGING OR ATTEMPTING TO ENGAGE, BUT DOES NOT HOWEVER, STOP THE VEHICLE, RATHER, THE VEHICLE HESITATINGLY OR HALTINGLY WILL NOT ACCELERATE PROPERLY UPON PRESSING THE ACCELERATOR PEDAL. ON BOTH OCCASIONS , I IMMEDIATELY STOPPED THE VEHICLE IN A SAFE LOCATION, TURNED THE VEHICLE OFF, AND TURNED THE VEHICLE BACK ON AGAIN. IT SEEMS AS IF THE COMPUTER MODULE IS RESET UPON TURNING THE VEHICLE OFF AND THEN ON AGAIN. UPON TURNING THE VEHICLE ON AGAIN, IN BOTH INSTANCES, THE PROBLEM DISAPPEARED. HOWEVER, THE MOST RECENT INSTANCE OF THIS PROBLEM, UPON TURNING THE VEHICLE BACK ON, THE ERROR MESSAGE DISAPPEARED, AND THE ACCELERATION OF THE VEHICLE RETURNED TO NORMAL, BUT THE YELLOW ENGINE LIGHT REMAINED ON, UNTIL RESTARTING THE VEHICLE THE NEXT DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342857August 2, 2020
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
ON SATURDAY AUGUST 1, 2020, ME AND MY WIFE DROVE A CAR AFTER WORK AROUND 6:30PM. THIS FORD TRANSIT CONNECT HAS BEEN DRIVING A MONTH SINCE WE BOUGHT IT. WHEN WE TOOK ON THE ROAD WITH AROUND 30MILES SPEED 10MINUTES AFTER WE LEFT, SUDDENLY A WARNING MESSAGE CAME UP SAID THAT "PRE-COLLISION ASSIST NOT AVAILABLE". AS WE SAW THE MESSAGE WE HAD NEVER SEEN BEFORE, WE SLIGHTLY REDUCED A SPEED BELOW 25MILES AND KEPT DRIVING. WE SLOWLY PUSH AN ACCELERATOR TO SPEED UP AGAIN, HOWEVER SUDDENLY WE HEARD CLUNK SOUND, AND THE CAR SHOOK BACK AND FORTH. RPM INDICATOR MOVE ABNORMALLY. WE TRIED TO FIND A RIGHT PLACE FOR PULLING OFF A CAR, HOWEVER WE COULDN'T FIND IT IMMEDIATELY. AROUND 3 MILES DROVE, WE PULL OFF A CAR AND TURNED ENGINE OFF. AFTER A WHILE, TURN IT ON AGAIN. A WARNING MESSAGE IS STILL ON. A CAR STILL SHOOK BACK AND FORTH WHILE WE DROVE AND RETURN TO HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328097June 10, 2020
UNKNOWN OR OTHER
VEHICLE OPERATOR WAS TRAVELING TOO FAST WHEN MERGING, 65 MPH, THEN LOST CONTROL AND STRUCK A SAFETY BARRIER. A FEW MINUTES AFTER THE CRASH, A FIRE STARTED FROM THE FRONT OF THE VEHICLE. SEE ATTACHMENT. *TR*DT
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11317230March 10, 2020
UNKNOWN OR OTHER
FAILURE WITH THE TRANSMISSION WITH ONLY 8000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11270948October 25, 2019
UNKNOWN OR OTHER
AFTER THE DRIVER I STOPPED AT A STOP LIGHT AFTER GETTING OFF THE FREEWAY, HE THE ACCELERATOR PEDAL AND THERE WAS BARELY ANY POWER. THE VEHICLE HAD TROUBLE ACCELERATING AND WAS PUTTING. THE DRIVER PULLED OVER AND CHECKED THE TEMPERATURE GAUGE, WHICH WAS FINE, AND THERE WERE NO BLINKING LIGHTS INDICATING ANY MALFUNCTION. THE DRIVER THEN PROCEEDED BUT THE VEHICLE WAS STILL PUTTING. AFTER PASSING THE NEXT INTERSECTION, THE DRIVER SMELLED AN ODD FUME. THEY PULLED OVER AND SAW SMOKE COMING OUT FROM UNDER THE HOOD. AS THEY PARKED THE VEHICLE, THE SMOKE TURNED BLACK. THE DRIVER THEN HURRIEDLY GOT OUT OF THE VEHICLE. THE VEHICLE WAS NOW ON FIRE AND THE DRIVER BELIEVES THEY SAW SOMETHING WAS LEAKING FROM THE VEHICLE. A BYSTANDER CALLED 911 AND FAIRLY QUICKLY, THE FIRE DEPARTMENT PUT OUT THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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