Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11480714August 23, 2022
VISIBILITY:REARVIEW MIRRORS/DEVICES
2016 FORD MUSTANG. CONSUMER IS SEEKING REIMBURSEMENT FOR REPAIRS MADE RELATED TO NHTSA SAFETY RECALL 22V-082.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11480726August 23, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera would project a blank or distorted image while in operation. The contact then received a notification for NHTSA Campaign Number: 22V082000 (Back Over Prevention). The dealer was notified about the recall and informed the contact that the vehicle had to be inspected before performing the recall repair. The contact stated that the vehicle had been inspected on three separate occasions but each time the dealer failed to perform the recall repair. The contact stated that the recall notification did not mention any stipulations regarding the recall repair. The manufacturer and the dealer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479449August 15, 2022
SERVICE BRAKES, SEAT BELTS:FRONT:RETRACTOR, ENGINE
The contact owns a 2016 Ford Mustang. The contact stated while driving at various speeds, the brake pedal was depressed but the vehicle failed to stop. The contact stated that the emergency brake was engaged however, the vehicle crashed into the curb. The brake warning light was illuminated. The contact then stated that the driver’s side seat belt failed to operate and was seized. As result, the contact sustained an injury to her neck and finger. No medical attention was needed. The air bags failed to deploy. No police report was filed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced. The vehicle cylinder was replaced but failed. The vehicle was towed to the dealer where it was diagnosed that the master cylinder needed to be replaced but diagnosed that nothing was wrong with the seatbelt. The manufacturer was notified of the failure however, the contact stated that they hung up the phone. The failure mileage was approximately 78,000. The consumer stated the vehicle was sold because of the ongoing problems.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11476782July 31, 2022
EQUIPMENT:APPLIANCE:AIR CONDITIONER
The ac evaporator core keeps going out and it’s now out of warranty. This has happened on thousands of mustangs. There needs to be a recall to force Ford to fix this costly problem that in 100+ heat is a major safety concern.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475948July 26, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11474411July 18, 2022
POWER TRAIN
When putting the manual transmission in gear (1-5 and R) the transmission makes a clunk noise. The noise appeared when the car was less than one year old. Also experienced a few gear clash during shifting while clutch properly disengaged.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473754July 13, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera intermittently displayed a distorted image. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471800June 30, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The passenger door of my 2016 Mustang Convertible keeps opening to the secondary latch while driving. This has happened multiple times, always while driving at a high speed (70 mph+) on the interstate. It is very frightening to hear wind noise and see a "door ajar" warning on the dash while driving at a high speed, and then have to attempt to find a safe place to pull over to open & close the door so it's fully latched. I've found a recall notice on Ford's website. Both my local Ford dealership & Ford Motor Company's Customer Service have stated my VIN Number are not eligible for the program to have this repaired. I am experiencing the exact issue described: https://static.nhtsa.gov/odi/tsbs/2021/MC-10205726-0001.pdf
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11471492June 29, 2022
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V08200 ( BACK OVER PREVENTION ) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469937June 18, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Ford Motor Company and the NHTSA issued a recall on 2/15/2022 on my 2016 Ford Mustang model vehicle a few months ago. It was "Back over prevention: sensing system: camera". Recall no. 22V082000. Also, Recall Number: 22S06 DECKLID WIRING UNIVERSAL CAMERA FRETTING CORROSION. Ford sent me a letter on 2/17/2022 alerting me of the recall indicating that a resolution to this issue would come about early in the second quarter of 2022. It feels like we're now approaching quarter 3 of the year and I have yet to be notified of repairs and my rear view camera is now completely not functioning at ALL. When I've searched recently for this recall, there is no longer any more information on the Ford website, nor the NHTSA website. I find that completely bizarre. I'd love to car the proper repairs immediately being that Ford guaranteed that it would be repaired accordingly to resolve the recall issue. Can you please look into why this recall has disappeared from your website, from Ford's database, and please help me get my car repaired>
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469800June 17, 2022
ELECTRICAL SYSTEM
The center console would go out cant push any buttons. Also causing brake light to stay illuminated or off while driving and not work correclty. Big safety issue. No HVAC funciton either when this happens. Cannot reset. Even after unplugging battery for a while. Does the same thing hit or miss.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469824June 17, 2022
VISIBILITY, ELECTRICAL SYSTEM
The contact owns a 2016 Ford Mustang. The contact stated that the windows inadvertently rolled down without warning or driver input. The contact stated that it had previously rained and there was water inside the vehicle due to the failure. Additionally, the battery was drained and the vehicle had to be jump-started. The vehicle was taken to the local dealer however, the mechanic was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469564June 16, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA, BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rear-view camera displayed a blank image. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure but confirmed that parts were not yet available. The failure mileage was approximately 18,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468133June 8, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
United States Code Chapter 301 Title 49 Chapter 9. Duty to Notify Owners and Dealers and Provide a Remedy for a Noncompliance or a Safety-Related Defect Regardless of whether the noncompliance with an FMVSS or a safety-related defect is determined to exist by the manufacturer or by NHTSA, the manufacturer must provide owners and dealers of the affected products with notification of the noncompliance or defect and must remedy the noncompliance or defect, usually without charge. 45 The notification and remedy process is commonly referred to as a “safety recall campaign” or more simply as a “recall.” NHTSA monitors the remedy program to ensure its successful completion. The agency is not authorized to expend its funds on recalls; the expense of notifying owners and providing a remedy must be borne by the fabricating manufacturer and/or importer of the products found to contain the noncompliance or 46 Manufacturers are encouraged to contact NHTSA at 202-366-5210 or review the agency’s web site for defect. Several complaints have been associated with this 3rd brake light harness defect which causes this safety item to fail State Inspection. NTSA needs to conduct a analysis and hold the manufacturer accountable to remedy this safety defect IAW this Code. I have contacted Wynne Ford and Ford Motor Company with my concern without any satisfaction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466710May 31, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera is intermittently working on my car. The trunk also intermittently opens from both the fob and dash controls. Sometimes the trunk will not open at all. These are problems related to the wiring harness.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465247May 19, 2022
ELECTRICAL SYSTEM, SERVICE BRAKES
Who investigates and enforces in your agency Chapter 301 Title 49 of the United States Code concerning vehicle 3rd brake light harness wiring failed state inspection due to safety issue? Contacted Wynne Ford Dealership per Ford Motors Representative to have Wynne submit the paper work on amount charged and date of repair. I contacted Wynne three times and I have not received a response to my request. Request your assistance or pass on my fequest to the proper agency.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465078May 18, 2022
ENGINE
What component or system failed or malfunctioned, and is it available for inspection upon request? -The engine on my 2016 Ford Mustang EcoBoost is malfunctioning. My vehicle's RPM drop extremely low then rev high, then the car almosts cut off when I drive at low speeds, park, or stop at lights/stop signs. How was your safety or the safety of others put at risk? -I stopped driving my car any further than 10-15 mile distances because I was afraid the car may cut off while I'm driving down the road in traffic. Has the problem been reproduced or confirmed by a dealer or independent service center? -I took my car to 3 different Ford dealerships, in Mississippi, North Carolina and Maryland. The first could not replicate the issue or find any issues, the second dealer whom I paid approximately $700 for repairs had my car for 3 weeks because they couldn't find the issue, so they replaced my spark plugs and an ignition coil and said it should be good. The third Ford dealership didn't diagnose it truly they just said it was leaking coolant so it had to be an internal coolant leak that has damaged my engine (causing a misfire), based on a Ford TSB that has apparently been out for a long time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -It was inspected by 3 different Ford dealerships. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -The first time I had this symptom was in the spring of 2021, but it was a one time thing and it went away. The next time I noticed the issue was around July of 2021 which is when I took it to the Ford dealership near me in Mississippi. The first time the check engine light came on was in April of 2022 when I arrived in Maryland after I took it to the repair shop in North Carolina. Note: I was in the process of moving from Mississippi to the DC area, otherwise I wouldn't have even driven it that far.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465094May 18, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera would function properly on the initial first use however, other attempts to use the rearview camera throughout the day would be unsuccessful. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the camera needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464929May 17, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number:22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated on 5/17/2022, his wife was using the rearview camera to reverse out of their garage and crashed into their other vehicle. The contact called the local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 62,571. VIN tool confirms parts not available.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11465000May 17, 2022
STRUCTURE:BODY
The contact owns a 2016 Ford Mustang. The contact noticed a blister on the hood of the vehicle. The contact called the local dealer and sent photos of the fractured hood via email. The dealer called back to inform the cause of the blister was the corrosion. The manufacturer had been informed of the failure. The contact was referred to a collision shop. The vehicle was taken to the collision shop and was informed that the hood needed to be replaced. The vehicle was not repaired. The contact took the vehicle to another local dealer, Five Star Ford of Warner Robins (900 Russell Pkwy, Warner Robins, GA 31088, (478)215-8381) and was provided with the same information and informed that the hood needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 3,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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