Ford Mustang Complaints (2011)

466 consumer complaints on file.

#10854308April 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE VIN WAS UNKNOWN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854432April 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/14/16*LJ UPDATED 06/15/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854480April 8, 2016
AIR BAGS
TAKATA RECALL ALMOST 12 MONTHS HAVE ELAPSED SINCE I BECAME AWARE OF THE RECALL FOR MY CAR THROUGH NATIONAL NEWS MEDIA.. I HAVE NEVER BEEN CONTACTED BY FORD MOTOR COMPANY EVEN THOUGH I BOUGHT THE CAR NEW. I HAVE ASKED MY PREFERRED FORD DEALER WHEN THEY WILL IMPLEMENT THIS RECALL. THE LAST OCCASION WAS RECENTLY WHEN I HAD MY CAR SERVICED ON 4/6/2016 AND I WAS ADVISED THAT THERE ARE NO REPLACEMENT PARTS AVAILABLE SO FAR BUT IT IS EXPECTED TO IMPLEMENT THE RECALL "LATER THIS YEAR". THIS SITUATION PUTS MY FAMILY AND MY PASSENGERS AT RISK OF INJURY OR WORSE AND FORD MOTOR COMPANY HAVE NOT RESOLVED THIS IN ALMOST 12 MONTHS. THIS IS IRRESPONSIBLE IN THE EXTREME AND SHOULD NOT BE ALLOWED TO CONTINUE. OWNERS SHOULD NOW BE GIVEN A SAFE, REPLACEMENT VEHICLE UNTIL THE RECALL IS CARRIED OUT. MY LOCAL TV NEWS CHANNEL (CHANNEL 13 LAS VEGAS) LAST NIGHT AGAIN RECOMMENDED VEHICLE OWNERS TO CHECK OUT POSSIBLE RECALLS AND ACCORDINGLY I HAVE RESEARCHED THE INTERNET TO CHECK IF THERE IS ANY FURTHER PROGRESS ON MY FORD. THERE IS NOTHING NEW AND SO I FEEL FULLY JUSTIFIED IN LODGING THIS COMPLAINT WITH YOURSELVES. AS AT TODAY'S DATE. ( LAST NOVEMBER I CONTEMPLATED REPLACING MY CAR WITH A CHEVROLET. CAMARO. THE GM DEALER SAID THAT HE WAS HESITANT TO TAKE A FORD MUSTANG IN PART EXCHANGE BECAUSE OF THE RISK OF AIR BAG FAILURE AND THE FACT THAT CHECKS WERE NOT BEING DONE. HE POINTED OUT THAT AS A RESULT OTHER DEALERS WERE FACTORING IN THIS SITUATION AND IN CONSEQUENCE PART-EXCHANGE VALUES WERE NOW LOWERED.).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853947April 7, 2016
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING MY 2011 V6 MUSTANG THE CAR WILL COMPLETELY LOOSE POWER. THIS HAS HAPPENED ON THE HIGHWAY AND ON SIDE STREETS. THERE IS NO WARNING. THE WRENCH LIGHT COMES ON AND THE CAR IS FORCED TO IDLE. NO RESPONSE AT ALL TO THROTTLE INPUT. ERROR CODE READ IS P2111 WHICH INDICATES "THROTTLE ACTUATOR "A" CONTROL SYSTEM - STUCK OPEN". IT IS MY UNDERSTANDING THAT THE THROTTLE BODY IN THIS VEHICLE IS THE SAME AS USED IN OTHER FORD VEHICLES. A RECALL HAS BEEN ISSUED FOR THOSE OTHER VEHICLES BUT EVERYONE SUFFERING FROM THIS ON THE V6 MUSTANG IS ON THEIR OWN. THIS CAN BE VERY DANGEROUS FOR PEOPLE ACCELERATING TO MERGE AND VERY DANGEROUS ON THE HIGHWAY TO STOP IN THE MIDDLE OF THE ROAD OR HAVE TO LIMP TO THE SHOULDER THROUGH TRAFFIC AT IDLE. I HAVE ALREADY PAID $300 FOR A FULL THROTTLE BODY SERVICE AND THE SAME THING IS STILL HAPPENING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851254March 23, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850820March 21, 2016
AIR BAGS
TAKATA RECALL.I OWN A 2011 FORD MUSTANG. I RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR IS STILL UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MY FORD DEALER SAID I SHOULD CONTACT YOU AND FILE THIS COMPLAINT. PLEASE GET THE PART!!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10846476March 14, 2016
AIR BAGS
TL* TAKATA RECALL.THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838897February 29, 2016
SEATS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT THE DRIVER'S SEAT LEVER WAS DEFECTIVE. THE CONTACT WAS UNABLE TO ADJUST THE DRIVER SEAT FORWARD, WHICH PREVENTED THE CONTACT FROM BEING ABLE TO REACH THE BRAKE AND ACCELERATOR PEDALS. THE MANUFACTURER STATED THAT THE DEFECTIVE LEVER WAS NOT RECALLED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838848February 28, 2016
AIR BAGS, SERVICE BRAKES, SUSPENSION
AIR FAIL TO DEPLOY WHEN HIT BY A UNINSURED MOTORIST WHO WAS SPEEDING THROUGH A SCHOOL ZONE DID AN LEGAL LANE CHANGE HIT ME WHILE I WAS MAKING A LEFT TURN SEAT BELT ON LEFT TURN BLEAKER ON TURNING WHEN SAFE BAM!!! NEVER SEEN IT COMING MY HEAD SLAMMED INTO THE STEEL FAME OF MY 2011 FORD MUSTANG V6 HEAD NECK BACK MID LOWER BACK EVERY THING FROM HEAD TO TOE ON MY LEFT HURTS LIKE HELL RIBS ON BOTH SIDES KNEES HANDS FEET AS WELL.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10836677February 17, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824397February 5, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824135February 4, 2016
UNKNOWN OR OTHER, SEATS, ELECTRICAL SYSTEM
MY BACK PASSENGER FLOOR IS SOAKING WET FOR NO REASON. I HAVE HAD ISSUES WITH MY AIR CONDITIONING. DEALERSHIP SAID I HAD A LEAK BUT COULD NOT FIND THE PROBLEM. I RESEARCHED WHEN THEY COULDN'T FIND IT. MY CAR STARTED TO NOT ONLY BLOW HOT AIR, BUT STARTED SMELLING MOLDY. MY CABIN AIR FILTER AND THE CARPARTMENT WAS FULL OF WATER. THE FILTER WAS SOAKING WET AND FULL OF MOLD. I CHANGE IT AND DRAINED THE WATER MYSELF. MY CAR AC RAN BETTER THAN EVER UP TO YESTERDAY. MY AC IS NOT BLOWING THE ICE COLD AIR AND THEIR IS LOTS OF WATER ON THE BACK FLOOR. I HAVE HEATED SEATS. THE ELECTRICAL PARTS ARE UNDER THE SEATS. I WAS TOLD BY THE DEALERSHIP I HAVE THE BEST WARRANTY BUT IT DOESN'T COVER WATER. IT DIDN'T COVER THE AC EITHER. I'M TOLD I'M GOING TO HAVE TO PAY ANOTHER $300+ TO FIX MY CAR WHEN THIS IS A PROBLEM WITH 2005- PRESENT MUSTANGS. LOOK AT HTTP://WWW.ALLFORDMUSTANGS.COM/FORUMS/2011-2014-MUSTANG-TALK/441897-2011-GT-PASSENGER-FOOT-WELLS-FLOODED-DURING-RAINSTORM.HTML#/FORUMSITE/20799/TOPICS/441897?PAGE=1. HE HAD THE SAME ISSUE. I'M STILL WAITING FOR MY SEAT BELT RECALL TO BE FIXED. I'VE HAD MY SEAT BELT WARNING A YEAR AFTER I GOT THE CAR. I WAS TOLD IT TOO WASN'T COVERED BY THE WARRANTY AND I WOULD HAVE TO PAY FOR THE DIAGNOSTIC TO SEE WHAT IS CAUSING THE WARNING LIGHT ON MY DASH. FORD NEEDS TO BE HELD RESPONSIBLE FOR THEIR CARS AND START FIXING THEM. I HAVE SEVERE ALLERGIES. MY BACK SEAT ALREADY HAS GREEN LOOKING MOLD ON THE CARPET THAT OBVIOUSLY THE WATER HAS BEEN THERE FOR SOME TIME. I'M VERY UPSET BY HOW IT'S ABOUT THE MONEY AND NOT THE CUSTOMER SERVICE ANYMORE. I DON'T FEEL SAFE AND I OWE TOO MUCH. I CAN'T GET OUT OF MY CAR LOAN SO I'M STUCK WITH THIS LEMON. PLEASE, PLEASE HELP ME. LOOK INTO THE MULTIPLE COMPLAINTS OUT ON THE INTERNET ABOUT THE CABIN AIR FILTER DRAIN BACKING UP INSIDE THE CAR. FORD NEEDS TO FIND A SOLUTION AND FIX THE DAMAGES DONE SO FAR. MY CAR STAYS IN A GARAGE EXCEPT WHEN I'M AT WORK. I HOPE YOU WILL LOOK INTO MY ISSUE. THANK YOU FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822873January 28, 2016
AIR BAGS
TAKATA RECALL: I WAS INFORMED OF THE RECALL IN JULY 2015 WHEN I RECEIVED A LETTER IN THE MAIL. I HAVE YET TO HEAR BACK FROM THEM THAT THE PARTS ARE IN TO GET THE AIR BAG FIXED AND IT'S ALMOST FEBRUARY 2016. I'VE READ THAT THERE HAVE BEEN 10 DEATHS RELATED TO THIS RECALL AND OTHER INJURIES ASSOCIATED WITH THE ISSUE. I DRIVE A LOT FOR WORK AND MY AREA JUST RECENTLY GOT NEARLY 3 FEET OF SNOW. I'M ALREADY FEELING UNSAFE DRIVING MY CAR IN THE SNOW BUT THIS ISSUE ON TOP OF IT IS REALLY MAKING ME UPSET. I LOVE MY CAR AND CONTINUE TO MAKE MONTHLY PAYMENTS ON IT THAT I'M BECOMING LESS AND LESS EXCITED TO MAKE KNOWING THAT EVERY TIME I HOP IN MY CAR TO GO SOMEWHERE, THERE'S A CHANCE OF ME DYING FROM SHARDS OF METAL BEING EJECTED OUT OF MY AIRBAG AT ME. I'D FEEL SO MUCH SAFER KNOWING THAT I WAS DRIVING A SAFE RENTAL CAR UNTIL THE PARTS COME IN TO FIX MY AIRBAG ISSUE. UNFORTUNATELY, I'VE SPOKEN TO BOTH TAKATA AND FORD TODAY AND BOTH COMPANIES DENY GIVING ME A RENTAL CAR UNTIL THOSE PARTS (WHICH ARE ON BACK ORDER) COME IN. I DON'T UNDERSTAND HOW SUCH A BIG COMPANY CAN CREATE SUCH A POTENTIALLY FATAL PROBLEM AND NOT TAKE EVERY MEASURE TO KEEP THE CONSUMER'S BEST INTEREST AT HEART. I'VE INVESTED IN MY CAR AND I'M NOW AT A HIGHER RISK OF FATALITY BY DRIVING IT. AIRBAGS ARE SUPPOSED TO PROVIDE SAFETY, NOT CREATE MORE HARM. TAKATA REALLY NEEDS TO STEP UP AND MAKE THINGS RIGHT WITH THE CONSUMERS, AND IF THEY'RE NOT WILLING TO THEN FORD NEEDS TO. AT THIS POINT, I'M READY TO SELL MY CAR AND GET A BICYCLE TO AVOID BOTH COMPANIES, UNFORTUNATELY WEATHER AND MY COMMUTE DON'T ALLOW FOR THAT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822135January 25, 2016
STEERING
INTERMITTENT LOSS OF POWER STEERING WHILE DRIVING. HAVE TO CONSTANTLY TRY TO TURN OFF CAR AND RESTART TO GET THE ELECTRONIC POWER STEERING TO WORK AGAIN. LOST POWER STEERING ON THE INTERSTATE WITH KIDS IN THE CAR AND ENDED UP IN THE GRASS, ALMOST TAKING OUT THE GUARDRAIL. FORD DEALERSHIP SAYS THERE HAVE BEEN 450,000 2011-2012 VEHICLES THAT HAVE BEEN RECALLED FOR THIS EXACT PROBLEM AND PART, YET SOMEHOW THE MUSTANGS WEREN'T IN THE RECALL. DEALERSHIP QUOTED $1500 TO REPLACE THE SAME PART THAT IS BEING RECALLED ON OTHER VEHICLES. I HAVE READ MANY OTHER PEOPLE ARE HAVING THIS PROBLEM WITH THE SAME MUSTANGS. I'M AFRAID TO DRIVE MY KIDS AND FAMILY ANYWHERE IN THIS CAR! IT'S AN ACCIDENT WAITING TO HAPPEN!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10821719January 22, 2016
AIR BAGS
TAKATA INFLATORS: BASICALLY MY COMPLAINT IS SIMPLY THAT FORD HAS BEEN NOTIFIED OF THIS POTENTIALLY DEADLY DEFECT AND HAS NOT REPAIRED A SINGLE DEFECTIVE AIRBAG SINCE THAT TIME. I HAVE REPEATEDLY BEEN ATTEMPTING TO GET FORD TO REPAIR THE DEFECT SINCE THEY SOLD ME THE CAR IN AUGUST (WHEN THEY PROMISED THEY COULD FIX IT ASAP), BUT I'M BEING TOLD THAT FORD DOESN'T EVEN HAVE ANY PARTS MADE TO FIX IT YET. I WOULD DEEPLY APPRECIATE IT IF YOU COULD LOOK INTO WHAT SORT OF TIMELINE WAS PROMISED BY FORD AND WHETHER THEY ARE MAKING EVERY EFFORT TO GET THIS POTENTIAL DEATHLY ISSUE FIXED AS SOON AS POSSIBLE. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821480January 21, 2016
STEERING
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 50 MPH, THE STEERING WHEEL LOST POWER. THE CONTACT PULLED TO THE SIDE OF THE ROAD AND HAD THE VEHICLE TOWED TO HOME. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED TO TAKE THE VEHICLE TO A SHOP FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO HAVE THE DEALER DIAGNOSE THE FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820528January 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/01/16*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820007January 13, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818965January 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 50 MPH, THE AIR BAG WARNING INDICATOR WAS CONSISTENTLY ILLUMINATED. THE FAILURE RECURRED EACH TIME THE VEHICLE WAS DRIVEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818668January 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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