Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11505798February 6, 2023
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and would like to be removed from the recall distribution list. The local dealer and the manufacturer were contacted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505213February 2, 2023
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rear-view camera image was blank while reversing. Additionally, the trunk door would no longer open. The contact stated upon inspecting the wiring harness of the trunk, he noticed that the wires were fractured. The contact added wires to the trunk wiring harness as a temporary fix. There was no warning light illuminated. The local dealer was contacted. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 52,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504217January 28, 2023
ELECTRICAL SYSTEM, SEATS
While driving at 65mph with both heated seats on, I noticed a burning smell in the cabin. I assumed this was from an external source, but was prepared to pull over on the highway if I saw smoke, which I did not. The following day, I noticed the heated seats of my vehicle no longer worked, although the lights indicate they were on without any issue (implying power was still being supplied). I searched Google to determine if this is common, and to my disappointment, it seems that a number of ford vehicles fitted with heated seats have suffered the same failure: the power connector to the module controlling seat heating/ventilation had melted. I first checked the 30A fuses in my vehicle to see if they had blown, and confirmed they had not. I safely unplugged the affected cable on my vehicle from the seat, which required pliers because it was melted to the connector, only to confirm that my power connector had melted. I have identified that fixing this issue requires replacing the wiring harness, this can be done at home for $100 but should be done by an auto electrician. Ford appear to be quoting $700-$1100 for the same fix, encouraging individuals to undertake the work themselves without the expertise to do so. Had the scarf that was in my passenger foot well been near the connector, it's entirely plausible that this issue would have caused a fire in my vehicle and put mine and others life at risk while I was driving at highway speeds. I will make my vehicle available for assessment to the manufacturer and interested parties, and keep the cable disconnected until it is replaced. I will not pay for this repair given the issue is something that should not be a problem in the first place, and that is not expected to be part of a vehicles regular maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504016January 27, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
While on a road trip and driving aprx 70 MPH, the passenger door released to the secondary latch position and the "Passenger Door Ajar" light came on. After stopping and opening and closing (and locking) the door, the light went off. However, later it released again. The driver side door also released in the same manor. There were four occasions of this happening. After returning home, I did some research and found Ford's Customer Satisfaction Program 21N10 dated 12-15-2021, which states criteria in which my vehicle falls (Mustang, model year, assembly plant, build dates). I contacted my dealership and was told that my vehicle's VIN was not included in their "OASIS" VIN report, and that they would not honor the terms of the program.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502683January 19, 2023
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499090December 27, 2022
ELECTRICAL SYSTEM
Noticed seat heaters stopped working then noticed a smell coming from passenger seat. Found harness that plugs into the seat heater control module was melted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493923November 17, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact stated that while driving at an undetermined speed, the rear-view camera image was faded. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 20V082000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493956November 17, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred. The contact stated that while reversing the vehicle, the rearview camera was inoperable. The dealer was made aware of the failure and informed the contact that he needed to pay out of pocket for the diagnostic test. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 28,398.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492563November 7, 2022
VISIBILITY/WIPER, ELECTRICAL SYSTEM
Evaporator Kit has gone out, which causes the inability to defog the windows. During this last summer (2022), I regularly had to deal with 100+ degree weather, and during heavy rainstorms, just had to pull off the road and manually wipe down the window, which only increased visibility by about 50%.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492280November 4, 2022
WHEELS
Lug nuts on car have swollen up and tire repair shop said they need to be replaced because if we are to get a flat we wont be able to change tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491744November 1, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact stated that the back-up camera became inoperable. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491289October 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Ford Mustang. The contact stated that the dealer previously performed the recall repair under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred with the rearview camera displaying a blank image. The dealer informed the contact that he needed to pay out of pocket for the diagnostic test to determine the cause of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491316October 28, 2022
FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK
The contact owns a 2016 Ford Mustang. The contact stated that after refueling the vehicle, there was an abnormally strong gasoline odor inside the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the fuel tank needed to be replaced because the cap on the fuel tank was fractured. The vehicle was repaired. The manufacturer was contacted and stated there was no recall for that failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 31,115. The consumer stated the vent nipple on the top of the gas tank failed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491321October 28, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2016 Ford Mustang. The contact stated that the rearview camera became inoperable. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. VIN tool confirms parts not available. The approximate failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491366October 28, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to engage while reversing. The message "No Camera Available" was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 94,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490825October 25, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the rearview camera screen turned black while reversing. The contact stated that the failure occurred very frequently. There was no warning light illuminated. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490879October 25, 2022
WHEELS
I stopped by Belle Tire, 11361 E Washington St, Indianapolis, IN 46229 to get my right rear tire leak repaired on my 2016 Mustang, and they informed me after struggling to remove the OEM lug nuts, that there have been several complaints and lawsuits with these type of lug nuts, due to the fact that the cap on these nuts swell or become distorted, which makes it impossible to remove with standard lug nut wrench. They recommended that I replace all lug nuts with the solid, one piece type nut, part number Dorman lug nut 611-007 @ $11 each, for a total of $235.40. I feel after many complaints with these OEM lug nuts, ford should be required to replace at no cost to the customer, or reimburse customers who have already replaced for safety reasons.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490292October 21, 2022
ELECTRICAL SYSTEM, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: WARNINGS
Hi there, I believe there is a recall currently on mustangs for the rear view camera not working. I checked my VIN number as my car has the same issue, but it doesn't show at a recall, I'd like understand why this is as the issue is on the same model, and year. I live in the UK, and this same issue happened with my car that was made in US, so I'd like to know if my car was in the US would it have been recalled regarding this rear camera recall. As the cars in the UK aren't and I just want to understand my options with Ford. I know this is a strange request, but would appreciate your steer on this.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490016October 19, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V0820000 (Back Over Prevention) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482011August 30, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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