Ford Mustang Complaints (2019)

152 consumer complaints on file.

#11431360September 1, 2021
POWER TRAIN
The 10 speed automatic transmission is not shifting properly. The car lurches and it feels/sounds like the transmission is going to fall out of the car when putting the car in drive or reverse from park. There is hesitation while shifting during acceleration. The car should downshift to a lower gear when extra power is needed. Also, the transmission shifts hard when coming to a stop and feels like undo wear and tear is being placed on the transmission. The issues I am having are the same I see other Ford Mustang and Ford F150 owners are having with the transmission. I want this issue fixed and the car is available for inspection. Also, this issue has been ongoing since Jan 2021 when I purchased the car used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429282August 16, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2019 Ford Mustang. The contact stated that the front passenger door failed. The contact stated while driving at various speeds the front passenger’s door was unlatched independently. The contact received a warning on the instrument panel that the passenger’s door was unlatched. The contact was able to move onto the road shoulder and secured the front passenger door latch. The contact stated that the failure recurred several times. The vehicle was taken to the dealer to have a diagnostic test performed. The manufacturer advised that the vehicle was not included in NHTSA Campaign 17V652000 (Latches/Locks/Linkage). The vehicle was not repaired. The approximate failure mileage was 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427276July 31, 2021
ENGINE
Car was taken to FORD for diagnosis because it was running oddly and the service light kept coming on. After taking it in Ford said there was nothing wrong with it and 2 days later it blows a head gasket and comes to a screeching halrt and the motor seizes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11427102July 30, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
when i start my car the digital dash would just be black so i cant see how fast im going at all
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426760July 28, 2021
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
While driving on highways, passenger door will suddenly partially unlatch and open door warning tone and advisory displays on the dash. I must pull over in order to open and reclose the door. First event was several months ago and I assumed it was an isolated event. It has increased in frequency to at least once a week. The door is closed and locked yet it comes partially unlatched and seems to only occur at highway speeds between 60mph and 75mph. Highly distracting when driving on interstate highway and I am unsure if it comes unlatched all the way since I have not had a passenger when this occurs. Poses safety hazard both as distraction and unsafe door lock.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11413547April 23, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2019 FORD MUSTANG. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE LCD DASHBOARD FAILED INTERMITTENTLY TO LIGHT UP. EXCEL FORD OF CARTHAGE (2228 SOUTHEAST LOOP, CARTHAGE, TX 75633) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 12,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403298March 16, 2021
ENGINE
TL* THE CONTACT OWNS A 2019 FORD MUSTANG. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE CONTACT HEARD A KNOCKING SOUND IN THE ENGINE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE CONTACT WAS CONCERNED ABOUT DRIVING THE VEHICLE AND HAD THE VEHICLE TOWED TO BILL CURRIE FORD (5815 N DALE MABRY HWY, TAMPA, FL 33614) WHERE IT WAS DIAGNOSED WITH THE ENGINE NEEDING TO BE REPLACED. PRIOR TO THE CONTACT OWNING THE VEHICLE, THE PREVIOUS OWNER HAD THE ORIGINAL ENGINE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11388453January 16, 2021
UNKNOWN OR OTHER
REAR WINDOW DEFROSTER SHATTERED GLASS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374544November 13, 2020
SEATS
ON OCTOBER 20, 2020 I WAS DRIVING MY 2019 FORD MUSTANG 5.0 GT TO WORK. AS I WAS DRIVING DOWN THE HIGHWAY, I BEGAN TO SMELL A BURNING PLASTIC ODOR. IT GOT STRONGER SO I PULLED MY CAR OVER ON THE SHOULDER TO INSPECT IT. I GOT OUT AND GOT DOWN ON MY KNEES TO CHECK AROUND MY STEERING COLUMN, UNDER MY DASH AND DRIVER SEAT BUT SAW NOTHING HOWEVER THE ODOR OF BURNING PLASTIC GOT STRONGER. I WENT AROUND TO THE PASSENGER SIDE AND DID THE SAME INSPECTION AS I DID ON THE DRIVERS SIDE. AS I WAS DOING THIS, I LOOKED UP AND SAW SMOKE COMING FROM UP UNDER MY DRIVER'S SEAT. I RAN AROUND TO THE DRIVER'S SIDE AND FIRE WAS COMING UP FROM UNDER THE SEAT AND SHOOTING UP THE BACK OF MY DRIVER'S SEAT. I GRABBED MY PURSE AND WORK BOOKLET, GRABBED MY PHONE AND DIALED 911. THE INSIDE OF MY CAR WAS COMPLETELY ENGULFED IN FLAMES IN LESS THAN 1 MINUTE. TRAFFIC STOPPED ON THE HIGHWAY DUE TO THE SMALL EXPLOSIONS AND FLAMES. FIRE TRUCKS, HIGHWAY PATROL AND SHERIFF'S STARTED SHOWING UP AND A SHORT WHILE LATER THE CAR WAS FINALLY EXTINGUISHED AND TOWED AWAY.*DT*JB*DT*DT*DT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11372983November 4, 2020
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PASSENGER SIDE DOOR WILL UNLATCH AND OPEN WHILE DRIVING, THE DIGITAL ALERT WILL COME ON AND SAY DOOR AJAR. SEEMS TO DO THIS WHEN YOU'RE DRIVING ANYWHERE FROM 20 TO 40 MPH.IT HAS HAPPENED A TOTAL OF 4 TIMES IN THE LAST 2 WEEKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364549October 15, 2020
ELECTRICAL SYSTEM
ELECTRONIC DASH PANEL GOES BLANK. VEHICLE ONLY HAS 1800 MILES . IT HAS HAPPENED SEVERAL TIMES. SEEMS TO BE ONLY AT NIGHT AFTER STOPPING ON AN ERRAND AND THEN GETTING BACK IN AND RESTARTING. HAVE HAD IN A FORD DEALERSHIP AND THEY STATED THEY CAN'T FIND ANYTHING WRONG. THERE WAS A SAFETY RECALL ON THIS PROBLEM FOR MUSTANGS MANUFACTURED IP TO 1/19. MINE WAS BUILT IN 4/19.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361774September 29, 2020
ELECTRICAL SYSTEM
DIGITAL DASH GOES BLANK FOR FEW SECONDS WHILE DRIVING. DEALER CAN'T REPLICATE THE ISSUE AND SAYS THERE'S NOTHING THEY CAN DO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331973July 1, 2020
WHEELS
I NOTICED PREMATURE INNER TIRE WEAR ON THE FRONT LEFT TIRE. I TOOK THE VEHICLE TO MY LOCAL FORD DEALERSHIP FOR REPAIRS. THEY VERIFIED THE ALIGNMENT WAS INCORRECT ON MY VEHICLE AND CAUSED THE TIRE DAMAGE BUT WOULD NOT WARRANTY COMPONENTS DUE TO "AFTERMARKET WHEELS AND TIRES" INSTALLED ON THE REAR OF MY VEHICLE. I CONTACTED FORD CUSTOMER RELATIONSHIP CENTER. CUSTOMER RELATIONS CONTACTED THE DEALERSHIP AND THE DEALERSHIP STATED THE ALIGNMENT WAS CORRECT (DESPITE A PRINT OUT GIVEN TO ME SHOWING IMPROPER ALIGNMENT). CUSTOMER RELATIONS SUGGESTED I TAKE THE VEHICLE TO ANOTHER DEALER AND INSTALL MY FACTORY WHEELS AND TIRES ON THE VEHICLE. I DID AS SUGGESTED. THE SECOND DEALER CORRECTED MY ALIGNMENT ISSUE AND SUBMITTED A CLAIM FOR TIRE REPLACEMENT. FORD DENIED THE WARRANTY. I CONTACTED THE CUSTOMER RELATIONSHIP CENTER AND THEY STATED "MOST COMMONLY THIS IS DUE TO AFTERMARKET PARTS BEING INSTALLED". I REITERATED THAT THERE WAS "AFTERMARKET WHEELS AND TIRES" INSTALLED ON THE REAR OF THE VEHICLE BUT THE FACTORY PARTS WERE RE-INSTALLED DUE TO THEIR SUGGESTIONS. MY CAR CURRENTLY HAS 18,557 MILES ON IT AFTER VISITING 2 DEALERSHIPS WITH NO PREVAIL AND I AM EXPECTED TO PAY OUT OF POCKET TO REPLACE TIRES THAT WERE DAMAGED AT NO FAULT OF MY OWN WHILE FORD HIDES BEHIND MODIFIED PARTS THAT ARE IN NO WAY RELATED TO INCORRECT FRONT ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329925June 21, 2020
POWER TRAIN
2019 MUSTANG GT EQUIPPED WITH MT82 FROM FACTORY (D-4) HORRIBLE TRANS CARS ONLY GOT 4000 MILES THE SHIFTS ARE HARSH REENGAGEMENT IS INACCURATE AND COULD LEAD TO FAILURE , DISAPPOINTING FROM FORD AND IVE BEEN A MUSTANG FAN SINCE THE AGE OF 7 . THE CLUTCH PEDAL IS AWFULLY LIGHT AND CANT EVER FEEL ENGAGED POINT , NEEDS TO REPLACED OR FIXED TO PAR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329693June 19, 2020
POWER TRAIN
2019 MUSTANG WITH 6-SPEED MANUAL TRANSMISSION PROBLEM. SELLING FORD DEALER DENIED ANY ISSUES WITH IT. HAD A SCRATCH BETWEEN 5 AND 6TH GEAR FROM DAY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326938June 2, 2020
STRUCTURE:BODY
ALL 18 & 19 MUSTANG HAVE A DEFECT FROM THE FACTORY PASSENGER SIDE FRONT BUMPER UNDER HEADLIGHT HAS A NOTICEABLE GAP SEPARATION. DEALERSHIPS WILL NOT REPAIR IT TELL CUSTOMERS THAT THEY DAMAGED IT BY SCUFFING THE BOTTOM OF THE BUMPER. I AM A LICENSED AUTOMOTIVE TECHNICIAN THIS DEFECT IS BEING IGNORED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11324482May 14, 2020
ELECTRICAL SYSTEM
CAR WOULD NOT TURN OVER. WHEN I PUSHED THE BRAKE DOWN TO PUSH THE START BUTTON THE BRAKES MADE A WEIRD NOISE AND IT SAID BRAKE SYSTEM FAILED ACROSS DASH. ALL THE LIGHTS CAME ON AND WOULD TRY TO START OVER BUT WOULD NOT. THE BRAKES LOCKED UP AND THEN THE CAR COMPLETELY DIED DUE TO THE HEAD LIGHT STARTED FLASHING AND COULDN'T TURN THEM OFF. THE CAR WOULD NOT LOCK OR UNLOCK. COULD NOT POP OPEN THE HOOD OR TRUNK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323827May 8, 2020
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2019 FORD MUSTANG. THE CONTACT STATED THAT FOUR MONTHS AFTER THE VEHICLE WAS PLACED IN STORAGE, THE CONTACT BECAME AWARE OF A LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO EIDE FORD LINCOLN (800 E BISMARCK EXPY, BISMARCK, ND 58504) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE DIFFERENTIAL COOLANT LINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT PART NEEDED FOR THE REPAIR WAS ON BACK ORDER. WESTLIE MOTOR COMPANY (500 S. BROADWAY, MINOT, ND 58701) CONFIRMED THE PART WAS ON BACK ORDER. THE FAILURE MILEAGE WAS 2,600. *LN CONSUMER STATED DUE TO NEGLIGENCE OF THE DEALER, TRANSPORT BLOCKS WERE NOT REMOVED FROM REAR, ENDANGERING THE DRIVER.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11323332May 5, 2020
UNKNOWN OR OTHER
IN MY CAR WHEN DRIVING AFTER 45 MINUTES OR SO (LONGS DRIVES) THE RADIO SCREEN IS FREEZING, YOU COULD SEE EVERYTHING IN THE SCREEN BUT CAN'T USE IT EVEN BUTTONS, NOTHING WORKS, I CAN NOTE IT BY CLOCK TIME IN THE SCREEN IS WAY BACK IN TIME, WHEN I TOUCH THE SCREEN IS HOT IF I SHUT OFF THE CAR FOR ABOUT 30 TO 50 MINUTES TO COLD DOWN THEN THE RADIO IS BACK. HAPPENS AGAIN IF I DRIVE ANOTHER 45 MINUTES. NOTHING HAPPEN IF I DRIVE DOWNTOWN SHORT DRIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11322434April 27, 2020
STRUCTURE:BODY, SEAT BELTS, UNKNOWN OR OTHER
THE CAR WAS PURCHASED LAST NOVEMBER 2019, DURING THE FIRST MONTH, I NOTICED THAT THE ICP WAS NOT PROPERLY WORKING WHILE USING THE GPS- IT GIVES WRONG DIRECTION EVEN THE SETTINGS WERE CORRECTLY SET, LIKE IT WAS REMOTELY CONTROLLED. BESIDES THAT MY BATTERY WAS DISCHARGED THAT I NEEDED TO JUMPSTART IT AND TOWED IT BECAUSE THE 1ST TIME JUMPSTARTING DIDN'T WORK. IT HAPPENED 4X, BROUGHT IT TWICE TO FORD DEALER TO CHECK EVERYTHING WAS OKAY. IT EVEN SEND ME ALARM THRU FORD APP THAT IT WAS PUT ON "SLEEP MODE" EVEN IT WAS PARKED AND IT IS FREQUENTLY USED. NOT ONLY THAT, THE BOTH WINDOWS WERE OPENED WHEN I GOT BACK FROM AN HOUR ERRAND. WITH REGARDS TO THE SEAT BELTS, THERE'S NO WARNING THAT FLASHES ON THE DASHBOARD WHEN NOT IN USED WHILE ON THE PASSENGER SIDE DESPITE RIDING WITH SOMEONE. IT IS ALSO LOOSE AFTER REMOVING IT, YOU NEED TO PULL IT MANUALLY TO RETURN TO THE SHORT LENGTH WHEN NOT STRAPPED. THE ENGINE STALLS WHEN SHIFTED FROM REVERSE TO DRIVE, IT NEEDS ABOUT 5-10 SECS TO WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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