Ford Mustang Complaints (2017)

268 consumer complaints on file.

#11527268June 15, 2023
STRUCTURE:BODY
While on the freeway, my passenger door unlatches and opens. The warning indicator goes off that a door is open and it is free from the locking mechanism, requiring the door be opened and pulled closed while in motion. The door has done this repeatedly for over a year. Most recently, it opened and almost hit another vehicle on the road. This is incredibly dangerous and a panic inducing concern that occurs with no advanced notice. The door has been checked and verified as securely fastened before departing every trip and it still happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523093May 21, 2023
POWER TRAIN
Car has a 6-speed manual transmission, which means it has a clutch and clutch pedal. The clutch pedal began squeaking when letting it up after engagement. Then it stopped depressing the plunger on the clutch engagement sensor preventing the clutch pedal to be depressed 100%. After inspection it was revealed the clutch pedal pivot point at the top where the pivot collar holds the pedal in alignment with the pedal assembly with the brake pedal is cracked. This forces the pedal to the left and out of alignment, which prevents the pedal from engaging properly when pressed, and fails to depress the pedal switch. This pivot connection is made via a weld where the collar goes through the pedal arm. This weld is insufficient and has cracked most of the way around the collar. The only way to continue using the pedal is to push the pedal to the right and take advantage of the increase lateral play while depressing it rather than straight up and down. It can prove challenging while leaving from a stop or stopping the car since the sensor plunger can hang up and not allow the clutch to be pressed in, which could make the driver to force the transmission out of gear to stop the car. This can be very challenging in first gear in heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522467May 17, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that after he purchased the vehicle, he received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer for the recall repair however, the contact stated that a week after the vehicle was repaired; however, while shifted into reverse(R), a message appeared on the screen indicating that the camera failed to function properly. The contact stated that he depressed the “OK” button to clear the screen then the screen displayed white then became distorted. The dealer was notified of the failure and the contact was informed that the vehicle was inspected, and the wiring harness was replaced. The contact was also informed by the dealer that the recall was closed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was provided a case number but no further assistance was provided. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520138May 2, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the rear-view camera image was intermittently displaying a blank image. The vehicle was taken to be serviced under NHTSA Campaign Number: 22V082000 (Back Over Prevention) where it was diagnosed that only the decklid wiring harness needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred intermittently. The vehicle was taken back to the dealer, where it was diagnosed that the rear-view camera needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516727April 12, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The 2015-17 all have the same issue with the ac system as a whole, it is very faulty and not safe. This is due to a manufacturing defect. The ac constantly blows hot air even when on cold and only on to the windshield which causes visibility issues which could be fatal for me or anyone on the road. I went to ford yesterday to ask about the issue which I was told “we only have one person today that can look at it” and was later told that he wouldn’t take a look, without any reasoning. I had to go to a different company to get my car diagnosed. As I stated before this is a occurring issue with the year make and model of my vehicle.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11515600April 5, 2023
ENGINE
My mustang with approximately 41,000 miles now needs a NEW engine ($8,100) because of these known issues with these EcoBoost engines. How come they are allowed to sell lemons to the American people??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513995March 27, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated while reversing, the rearview camera image became distorted, then turned blank. There was no warning light illuminated. The contact received recall notification of the NHTSA Campaign Number: 22V082000 (Back Over Prevention). The vehicle was taken to the dealer, where it was determined that the failure was not related to the recall; however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511176March 10, 2023
FUEL/PROPULSION SYSTEM
Fuel tank leaking from fuel tank fitting. The tank has been inspected by the ford service department. Car is unsafe to drive. The symptoms are a fuel leak when the tank is full, and a gasoline Oder, again when full. This item was discovered around the first of the year, Ford not able to see the car until March 3rd.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510251March 5, 2023
STEERING
Steering wheel came loose, no reason just happened , unsafe
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508526February 22, 2023
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
The contact owns a 2017 Ford Mustang. The contact stated that on various occasions, there was water coming from the passenger’s side of the instrument cluster rainy weather. The contact also stated that the infotainment screen intermittently failed to display as designed. No warning lights were illuminated. The vehicle was taken to two local dealers, Gosch Ford Escondido (1717 Auto Park Way S, Escondido, CA 92029) and North County Ford (450 W Vista Way, Vista, CA 92083) however, the failures could not be duplicated. The vehicle was not repaired, and the failure persisted. The manufacturer was made aware of the failure and informed the contact that the warranty had expired and advised them to file a complaint with the NHTSA Hotline. The failure mileage was 30,291.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508120February 20, 2023
STEERING, SUSPENSION
The car makes noises when stealing, really rough on freeway and noisy, stealing shakes. Not acceptable for a car at this price range and claimed quality.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507817February 17, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated while operating the vehicle, the back-up camera image was flickering on and off, and was also distorted. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and the vehicle was taken to the local dealer and received the recall repair. The contact stated that the wiring harness was replaced; however, the camera was not replaced. The contact stated that the final notice indicating that the part was available did not include replacing the backup camera, if necessary, as listed on the NHTSA website. The manufacturer was not notified of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507167February 14, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The passenger door opened while the vehicle was moving on the highway. This has happened twice in the last 2 months. The dash warning illuminated to let me know.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506586February 10, 2023
AIR BAGS, STRUCTURE:BODY
There is a crack in the metal weld of the vehicle by both top corners of the windshield. This crack has allowed water into the interior of the car and soaked the side airbag in between the driver door and windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505830February 6, 2023
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the backover prevention camera became distorted. The vehicle was taken to the dealer where it was repaired under NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505211February 2, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502825January 20, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of the NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501621January 13, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that the trunk failed to open while pressing the unlock button on the rear door, the unlock button inside the vehicle, and the unlock button on the key fob. There was no warning light illuminated. The contact stated that there were groceries in the trunk, and he was unable to retrieve the groceries due to the failure. Additionally, the contact stated that the rearview camera was displaying a blank image intermittently while reversing. The vehicle was taken to the dealer. The vehicle was not diagnosed nor repaired. The contact related the failure to NHTSA Campaign Number: 22V082000 (Back Over Prevention). The manufacturer was not notified of the failure. The failure mileage was approximately 11,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501704January 13, 2023
UNKNOWN OR OTHER, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
My 2017 Mustang Convertible gave no warning to suddenly have no access to the trunk. The key fob doesn't open it. The inside button does not work. The seat doesn't fold down. There is no actual key hole to use. I am woman almost 70 years old. What if I have a flat tire? Everything I need for a flat tire is in the trunk. My first Aid kit is on the trunk. This is a serious problem and a poor design. I am still waiting for the dealer to fix the recall on the back up camera. I think both problems, the back up camera AND the trunk issue are in the same wiring harness. I sure hope I don't get a flat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500483January 6, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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