Ford Mustang Complaints (2011)

466 consumer complaints on file.

#11000168June 20, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE MAC HAIK FORD DEALER WAS CONTACTED LOCATED IN PASDENA, TX, PHONE NUMBER: 844-329-5353 AND CONFIRMED THAT THE RECALL PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/24/17*LJ *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985391June 20, 2017
AIR BAGS
2011 FORD MUSTANG. CONSUMER WRITES IN REGARDS TO DRIVER SIDE AIRBAG ISSUES. *LD THE CONSUMER STATED THE DRIVER'S SIDE AIRBAG WAS REPAIRED UNDER RECALL BUT, THE AIR BAG AND HARNESS WERE FAULTY. THE MANUFACTURER DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS OUT OF WARRANTY. UPDATED 06/20/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995780June 18, 2017
AIR BAGS
TAKATA RECALL. THIS PROBLEM IS UNEXCEPTABLE I HAVE BEEN WAITING FOR MORE THAN A YEAR FOR THE PASSENGER AIR BAG RECALL. I HAVE A SMALL CHILD THAT HAS TO USE THAT SEAT ON A DAILY DRIVE. I CANNOT BELEAVE THAT FORD IS ALLOWED TO SELL NEW CARS THAT HAVE THE LATEST NEW AIR BAGS BUT I HAVE TO ENDANGER THE LIFE OF A SMALL CHILD EVERY TIME I PUT THEM IN THE SEAT. THIS RECALL NEEDS TO HAVE A HIGHEST PRIORITY THAT CAN BE GIVEN THERE IS NO EXCUSE FOR A MODERN CAR COMPANY NOT TO FIX ALL CARS INVOLVED BEFORE THEY CAN SELL ANY NEW ONES. FORD DOES NOT WANT ME AS A GRANDFATHER THAT HAS LOST A LOVED ONE BECUSE IT PUTS NEW CAR SALES OVER THE SAFTIEY OF ONE THAT THEY HAVE ALLREADY SOLD AND COLLECTED THE PROFFIT ON. THE NHTSA NEEDS TO PUT PRESSURE ON THEM TO FIX THE CLAYMORE MINE!!!!! THAT IS IN MY DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991209May 23, 2017
STEERING
COMPLETE POWER STEERING FAILURE. RESEARCH ON FORUMS INDICATES THAT THIS IS A VERY WIDE SPREAD, HIGH IMPACT, AND UNSAFE ISSUE. MANY OTHER MODELS FROM COMMON YEAR HAVE HAD RECALLS FOR STEERING ISSUE. THIS IS ALSO A VERY COSTLY FAULT. THE FAILURE HAPPENED WHEN MAKING A SHARP TURN. SHUT DOWN AND DISCONNECT THEN RESTART DID NOT CLEAR THE FAULT. DEALER ONLY SAYS STEERING COLUMN, I'D LIKE TO TRACK WHAT IN THE STEERING COLUMN (WHICH SENSOR) FAILED AND IS THERE A TREND WITH A COMMON SENSOR OR ASSY IN THE OTHER MODELS THAT WERE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990558May 19, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER DID NOT KNOW WHEN THE PARTS WOULD ARRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981514April 30, 2017
STRUCTURE:BODY
I HAVE A 2011 MUSTANG THAT I KEEP COVERED AND CLEAN ALWAYS. THIS MONTH THE PAINT ON THE FRONT EDGE OF THE HOOD STARTED BUBBLING. I TOOK IT TO MY LOCAL FORD DEALERSHIP AND WAS TOLD THAT THEY HAVE KNOWN ABOUT THIS PROBLEM FOR YEARS AND HAVE DONE NOTHING AND WOULD DO NOTHING TO FIX IT. THEY TOLD ME TO CALL FORD. I CALLED FORD AND THEY TOLD ME TO TAKE IT TO THE DEALERSHIP AND WRITE A LETTER OF COMPLAINT TO FORD. NOTHING IS RESOLVED. IF THERE IS A CLASS ACTION LAWSUIT ON THIS MATTER, PLEASE ADD MY NAME TO THE LIST OF CUSTOMERS WHO HAVE BEEN WRONGED. I HAVE ALWAYS OWNED FORDS BUT WILL NEVER PURCHASE ANOTHER IF THEY DO NOT MAKE THIS RIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981342April 28, 2017
AIR BAGS
BEEN WAITING 2 YEARS FOR PASSENGER AIRBAG REPLACEMENT. DRIVER'S SIDE WAS REPLACED. ??? MUSTANG CONVERTIBLE HAUL THE KIDS DAILY FROM SCHOOL 10 YEARS OLD RECALL WAITING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981139April 27, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970713April 5, 2017
SERVICE BRAKES, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED UP TO 40 MPH, THE THROTTLE BECAME STUCK AND THE BRAKES FAILED TO RESPOND WITHOUT WARNING. AS A RESULT, THE CONTACT SHIFTED THE VEHICLE INTO THE NEUTRAL TO STOP. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967975March 23, 2017
STEERING
MY ELECTRONIC POWER STEERING HAS FAILED 3 TIMES-THE CAR ENGAGES THE BRAKES WITHOUT WARNING AND PULLS TO ONE SIDE.THEN THE "SERVICE THE ADVANCE TRAC WARNING LIGHT "COMES ON. I HAVE READ THAT THERE ARE MAJOR SAFETY ISSUES WITH THESE ELECTRONIC POWER STEERING RACK ASSEMBLIES.I AM CONCERNED ABOUT THE MY SAFETY.I HAVE READ OF TOTAL FAILURES THAT HAVE RESULTED IN CRASHES AND INJURIES.FORD HAS REFUSED TO GIVE ME ANY HELP-THEY WANT TO CHARGE ME ABOUT $3500.00 FOR THE REPAIR.I FILED MY COMPLAINT EARLIER TODAY VERBALLY WITH YOUR TEAM-COMPLAINT NUMBER-10967970
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967970March 23, 2017
STEERING, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING 50 MPH, THE ABS INDEPENDENTLY ENGAGED AND THE VEHICLE PULLED TO THE RIGHT. THE ADVANCETRAC (ELECTRONIC STABILITY CONTROL SYSTEM) INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE STEERING ANGLE SENSOR FAILED AND THE ELECTRONIC POWER STEERING ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955139February 16, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948782February 1, 2017
AIR BAGS
TAKATA RECALL: IT HAS BEEN 8 MONTHS SINCE THE RECALL ON MY VEHICLE REGARDING THE PASSENGER SIDE AIRBAG WAS PUBLISHED. SINCE THAT TIME, I HAVE NOT TRANSPORTED ANYONE ON THE PASSENGER SIDE OF THE CAR FEARING FOR THEIR SAFETY. THIS HAS CREATED A LARGE BURDEN ON MY FAMILY AS THE VEHICLE CAN NO LONGER TRANSPORT MY WIFE AND TWO YEAR OLD CHILD. THE RECALL HAS LASTED SO LONG THAT I MADE THE DECISION TO SELL THE CAR. TWO DEALERSHIPS (INCLUDING A FORD DEALER) REFUSED TO PURCHASE DUE TO THE RECALL ON THE GROUNDS THAT THEY WILL BE UNABLE TO SELL IT WHILE THE RECALL IS IN EFFECT. NO PRIVATE SALE OFFER COMES CLOSE TO THE VEHICLE'S BLUE BOOK VALUE DISCLOSING THE VEHICLE'S CONDITION. I AM LEFT WITH THE CHOICE OF TRANSPORTING MY FAMILY IN AN UNSAFE VEHICLE OR TAKING A LOSS OF SEVERAL THOUSAND DOLLARS AND PURCHASING ANOTHER VEHICLE WHICH, DUE TO THE SITUATION,I WILL STRUGGLE TO AFFORD. MY CHOICE IS CLEAR AS I WILL NOT SACRIFICE THE SAFETY OF MY FAMILY, BUT THIS SITUATION IS COMPLETELY UNSATISFACTORY AS NO SAFETY RECALL SHOULD TAKE THE BETTER PART OF A YEAR (AND COUNTING) TO IMPLEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948853February 1, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V061000 (AIR BAGS). THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947340January 24, 2017
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW EXPLODED WHEN TURNED ON REAR DEFROST. SHORTLY AFTER TURNING ON REAR DEFROST, HEARD LOUD POP AND MIDDLE OF REAR WINDOW BEGAN TO SHATTER IN SPIDER WEB DESIGN WHICH SPREAD AND ENTIRE WINDOW EXPLODED. DRIVING ON HIGHWAY AT ABOUT 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945130January 13, 2017
POWER TRAIN
FORD RECALLED 202,000 VEHICLES AND HAS A TSB FOR THE BULKHEAD CONNECTION LEAKAGE IN TRANSMISSION, HOWEVER MY YEAR 2011 WAS NOT, HOWEVER I JUST PAID OVER 600 FOR THE REPAIR AND COULD'VE BEEN KILLED HAD ALL THE FLUID LEAKED OUT. I THINK FORD NEEDS TO TAKE RESPONSIBILITY FOR ALL VEHICLES, NOT JUST CHERRY PICK PARTICULAR YEAR MODEL. MINE IS ONLY ONE YEAR OFF AND IT SHOULD BE PART OF THE RECALL OR PERHAPS ANOTHER INFAMOUS "CUSTOMER SATISFACTION PROGRAM" SUCH AS THEY DID WITH THE THROTTLE CONTROL BODY ISSUES. DANGEROUS! CAR DOWNSHIFTED WHILE I WAS DOING 70 ON I-12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943802January 9, 2017
VEHICLE SPEED CONTROL
VEHICLE STUCK ACCELERATOR AT SLOW AND HIGHER SPEEDS!! IT HAPPENED ONCE WHILE I WAS DRIVING IT AND ONCE WHILE MY DAUGHTER WAS DRIVING. THIS COULD EASILY CAUSE SEVERE ACCIDENT. THROTTLE BODY WAS REPLACED BY DEALER. THIS ACCELERATOR PROBLEM HAPPENED AFTER THE THROTTLE BODY WAS REPLACED. BY THE DEALER. I BROUGHT IT BACK TO THE DEALER AFTER THIS INCIDENT AND THEY CALLED ME AND SAID "THEY CAN FIND NOTHING WRONG". I TOLD THEM TO KEEP THE CAR UNTIL THE FIND THE PROBLEM AS THIS OUT OF CONTROL ACCELERATION IS VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938675December 29, 2016
STRUCTURE:BODY
CORROSION ISSUES UNDER THE PAINT ON THE HOOD OF MY MUSTANG, 18050 MILE, GARAGE KEPT. FORD HAS HAD SO MANY PROBLEMS WITH CORROSION ISSUES UNDER THE PAINT ON SO MANY VEHICLES. SOMEONE NEEDS TO ADDRESS THIS FOR THE CONSUMER. OUT OF WARRANTY IS THE ONLY ANSWER YOU GET FROM FORD. THE HAVE KNOWN ABOUT THIS SINCE 2004, STILL NO RESULTS FOR THE OWNERS. YOU WOULD BE A [XXX] FOOL TO BUY ONE OF THE NEW F-150'S DUE TO STEEL TO ALUMINUM CONTACT CORROSION. IT IS GOING TO HAPPEN, MARK THESE WORDS. HELP THE CONSUMER PROTECT THEMSELVES FROM FORD, JUST TAKE THE TIME TO REVIEW PEOPLES ISSUES BY SEARCHING "FORD CORROSION ISSUES" ON THE NET! MAKE AMERICA GREAT BY STANDING UP TO THEM FOR THE CONSUMER PLEASE PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937340December 24, 2016
AIR BAGS
"TAKATA RECALL", CAR WAS INVOLVED IN ACCIDENT ON NOVEMBER 3, 2016. CAR WAS BROUGHT IMMEDIATELY TO BODY SHOP FOR REPAIR. ONCE BODY SHOP RECEIVED CAR, THE DRIVER (STEERING WHEEL) AIR BAG WAS ORDERED AT FORD. GEICO, MY INSURANCE COMPANY NOTIFIED ME ON DECEMBER 3, 2016 THAT THEY WILL NO LONGER COVER MY RENTAL CAR EXPENSE SINCE ITS THE FAULT OF THE CAR MANUFACTURER WHY THE AIR BAG IS NOT AVAILABLE. SO IN ORDER TO AVOID LOOSING MY JOB I HAVE TO PAY $26/DAY FOR THE RENTAL CAR. I HAVE HAD TO PAY OVER $500 JUST FOR THE 20 DAYS I HAVE HAD THE RENTAL CAR. I CALLED FORD CUSTOMER SERVICE AND THEY TOLD ME THEY WILL NOT COVER THE COST OF MY RENTAL CAR AND THEY ARE VERY SORRY I AM INCONVENIENCED. THIS IS TOTALLY UNACCEPTABLE, THIS CAR WAS PURCHASED FOR OVER $65,000 IN 2011 AS IT IS A SHELBY COBRA GT500 CONVERTIBLE. IT IS ONE THING IF FORD COULD PROVIDE ME WITH AN ESTIMATED DATE BUT THEY HAVE NOT PROVIDED ME WITH ANY DATE SO FAR. I CANNOT AFFORD WHAT I ALREADY PAID FOR THE RENTAL CAR NOT EVEN THINKING OF HOW MANY MORE DAYS I WILL HAVE TO PAY FOR THE RENTAL UNTIL FORD CAN PROVIDE ME WITH AN AIRBAG. PLEASE HELP ME IN ANY WAY POSSIBLE. THANK YOU!!!!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10923709November 1, 2016
STEERING
WHEN TURNING STEERING WHEEL DURING PARKING WOULD HEAR A CLUNK SOUND. WHEN VEHICLE WAS AT DEALER FOR TRANSMISSION ISSUE AND RECALL WORK, DEALER ADVISED THAT THE STEERING COLUMN NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang