Ford Mustang Complaints (2018)

196 consumer complaints on file.

#11588002May 10, 2024
ENGINE
Just like the other Ford Ecoboost engines, mine is also leaking coolant into the engine, which is causing me to have to buy an entire new engine. The code is reading a misfire into the third cylinder initially which I “fixed” with a tuneup. Turns out, I’ll need an entire new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11587167May 6, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2018 Ford Mustang. The contact stated that on several occasions while driving at various speeds, the passenger’s side door opened inadvertently. The contact also stated that on several occasions while driving at various speeds, she observed wind coming from the passenger’s side door with the door alarm chime being audible. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585153April 25, 2024
ENGINE
The contact owns a 2018 Ford Mustang. The contact stated while driving at an undisclosed speed, the engine over heated. The engine overheated warning light was illuminated. Additionally, the engine was misfiring. The vehicle was towed to the residence. The vehicle was then towed to the dealer where it was diagnosed with a failed engine due to coolant leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11584933April 24, 2024
STEERING
The contact owns a 2018 Ford Mustang. The contact stated that while driving at 63 MPH, the steering wheel was guided to drive forward, however, the steering wheel independently steered to the left direction. The vehicle independently accelerated and crashed into a concrete road barrier. The driver's rear and the driver's front area of the vehicle were damaged. The side air bag deployed both the passenger and driver. No injuries were sustained. A police report was filed. The vehicle was able to be driven away from the crash scene. The vehicle was taken to an independent mechanic who diagnosed the vehicle with an unknown steering part failure and the rear driver-side wheel bearing needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 46,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11582847April 14, 2024
STRUCTURE:BODY
Passenger side door is unlatched by itself while driving on highway. It was empty so i am sure it opened itself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568804January 30, 2024
POWER TRAIN
The contact owns a 2018 Ford Mustang. The contact stated while attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to a local dealer to be diagnosed. The contact was advised that the 1st and 2nd clutch plates needed to be replaced; however, when the contact attempted to start the vehicle the next day, it was difficult shifting gear, causing the vehicle to jolt while the brake pedal was depressed. The vehicle was taken to another local dealer where it was diagnosed and determined that the transmission needed to be removed and the CDS Drum needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11568392January 29, 2024
ENGINE
Ecoboost Turbo engine has a known flaw - coolant channels were placed between cylinders that don't allow them to seal properly and this leaks coolant into the engine eventually causing engine failure. FORD corrected this defect in 2020 but did not correct previous customers. As a result I am now being referred by my local dealer to replace the whole engine. I have only had this vehicle for 4 years and have only used 45K miles in that time frame. I have lost power while driving WITH MY CHILDREN IN THE CAR. I've already spent thousands of dollars on repairs only to find out the issue was the engine and a KNOWN issue that Ford covered up. Ford needs to be held liable for this and they should be responsible for replacing my engine. And the time and money spent attempting to fix this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566520January 19, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Mustang. The contact stated that the check engine warning light was illuminated. The contact used a code reader which indicated that a spark plug had caused an engine misfire. The vehicle was taken to a dealer where it was confirmed as a spark plug misfire; however, the dealer determined that the failure was a result of coolant intrusion into cylinder #3. Due to the failure, the contact was informed that the engine needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was 72,212.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558292December 4, 2023
UNKNOWN OR OTHER
The rear backup camera no longer works for my Mustang 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11555055November 14, 2023
POWER TRAIN
The contact owns a 2018 Ford Mustang. The contact stated while driving 5 MPH, the contact became aware that the vehicle failed to shift out of first gear. The vehicle then stopped independently. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to the transmission being faulty. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA Hotline for assistance. The failure mileage was 37,339.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548712October 6, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The contact owns a 2018 Ford Mustang. The contact stated that while driving at an undisclosed speed, the front passenger door opened independently. The contact stated that the failure had occurred about six times while he was driving. The contact stated that he contacted the dealer by phone and was advised that the program that covered the failure was 21N10 which had expired two days prior to his phone call. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544716September 15, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Mustang. The contact stated while driving approximately 15 MPH, the overheated engine message was displayed. The vehicle was taken to the dealer to be diagnosed. The contact was notified of coolant intrusion into cylinder #1. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the engine in the vehicle was no longer being produced. The approximate failure mileage was 23,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543587September 9, 2023
ENGINE
Coolant leaking in 3rd cylinder causing engine misfires. The vehicle has less than 50K miles on it and shouldn't be having these issues. The shop quoted nearly $5,000 to fix. Many other mustang owners are having this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541371August 29, 2023
ENGINE
Ecoboost 4 Turbo engine has a known design flaw - coolant channels were placed between cylinders that don't allow them to seal properly and this leaks coolant into the engine eventually causing engine failure. FORD corrected this defect in 2020 but never let customers know. I now have a 5 year old car in immaculate condition that needs a new engine. It doesn't start reliably and I have lost power while driving a few times. I've already spent $1600 on repairs only to find out the issue was the engine and a KNOWN issue that Ford covered up. If I want to repair my car I am responsible for 5K in engine repair. Ford needs to be held liable for this and they should be responsible for replacing my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539588August 19, 2023
STRUCTURE:BODY
While traveling about 70 to 75 mph the passenger side door unlatched and several minutes later the driver side door unlocked the door is a jar alert showed on the dashboard this happened twice
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533240July 19, 2023
ENGINE
The contact owns a 2018 Ford Mustang. The contact stated that the vehicle was shaking at start up. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who informed him that coolant had leaked into cylinder #3, causing the engine to overheat and caused engine damage. The contact took the vehicle to a dealer who confirmed the failure and replaced cylinder heads on all four cylinders. The manufacturer was notified of the failure. The failure mileage was approximately 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529878July 1, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rear back up camera quit working just like on previous models of the mustang.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526289June 9, 2023
POWER TRAIN
When shifting into drive from reverse there's a two to 3 second delay and when it does go into drive it jerks foward
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524401May 30, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION
The contact owns a 2018 Ford Mustang. The contact stated that while parked, he attempted to access the trunk of the vehicle, and upon depressing the trunk release, he heard clicking, but the trunk failed to open. Upon investigation, the contact noticed that the trunk appeared stuck or jammed, with no external damages observed. A month prior to the trunk malfunction, the contact noticed unspecified video feed issues with the rearview camera. No warning lights were illuminated. The vehicle was taken to a Ford dealer, who diagnosed a malfunctioning body wiring harness in the trunk and related the malfunction to the rearview camera failure. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524289May 29, 2023
SERVICE BRAKES
The parking brakes do not engage or release, perpetually stuck in-between (half-engaged). The handle inside the car can travel all the way to the top, but brakes do not engage enough to keep the car from rolling down my driveway without a brick under the tire. Upon inspection, it is obvious that the lever that controls the brakes does not release on either rear caliper (it only moves up - to the fully engaged position, but does not release). This began happening in 2019, but considered it normal wear. In 2021, the car started rolling back on hills. Ford was not helpful with the issue. I followed a service guide for adjusting the tension on the cable. This improved the situation until early 2023. Now, all of the adjustments are at max and the parking brake is inoperable. As Ford was previously unwilling to help, I'm hoping NHTSA can assist. Parking brakes should not fail after 1 year. They are not a wear item.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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