Ford Mustang Complaints (2017)

268 consumer complaints on file.

#11556632November 24, 2023
UNKNOWN OR OTHER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Thr rear view camera does not function properly. Around fifty percent of the time backing up the screen will show "Rear view camera not available." I have owned the vehicle since July 2022. There's a recall currently on this issue, but Ford is saying my vehicle is not included.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554810November 13, 2023
STRUCTURE:BODY
Passenger door became partially unlatched while driving at highway speed over rough pavement. This is the second time this has occurred. Both times the dashboard warning light came on to let us know it was unlatched, but we are certain that it was completely closed when initially getting into vehicle. Online Q&A sites confirm multiple others with this experience and no recalls or TSB to this date.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553104November 1, 2023
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power while driving sluggishly. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined an increased bore size for cylinder #2, which was allowing an abnormal amount of coolant to flow into the engine. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 101,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11551923October 25, 2023
ELECTRICAL SYSTEM, VISIBILITY/WIPER, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I have a 2017 Ford mustang eco-boost which has a faulty rear view camera. The camera glitches with distorted image with moving horizontal lines. For this exact same issue ford issued a manufacturer Recall Number22S06/22V082, but with a catch. In the recall report they mentioned that camera replacement will apply only for 2015 models. But this issue exists in 2017 models as well and ford need to consider to recall those as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548790October 7, 2023
ENGINE, POWER TRAIN
I was driving at 60mph when the transmission automatically downshifted to second gear while all sport modes were OFF and T/C was ON. Car was simply on drive, and after merging onto freeway and had completely let go of the accelerator pedal the car downshifted by itself no down shifting was done by the paddles. This is the 4th time my car does this and I have to upshift as fast as possible because RPMs go up as high at 7000. i’ve made some reading and looked at some TSBs looks like this issue has happened to other owners who their vehicle is equipped with the 6R80 transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548832October 7, 2023
ENGINE, POWER TRAIN
June 2022, approx. 53000 miles, misfire codes. Replaced spark plugs. Codes continued intermittently. January 2023 car was inspected due to heater inop at 61228 miles. Coolant low and misfires. No repairs, just coolant added. I topped off coolant 3X until April of 2023 at 61631 miles, white smoke and damp smell from exhaust along with continuing misfires. Dealer stated water intrusion, engine and turbo bad. No warranty, less than 50% of cost covered by manufacturer. June 2023 car was returned to me. Back at dealer 4 days later, 61691 miles, rear end shudder. Bad rear differential. Manufacturer covered less than 50% of cost. All maintenance was performed at or earlier than warranty required including rear differential service at 33283 miles with Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548833October 7, 2023
STRUCTURE:BODY
Passenger door came unlatched on the highway going approximately 70 mph once on 10/6/2023 and again the next day on 10/7/2023. First, the driver heard the door click and then hear wind and then the door ajar alert sounded on the dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547308September 29, 2023
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
The contact owns a 2017 Ford Mustang. The contact stated when the HVAC system was engaged to clear the windshield due to overnight condensation, the HVAC system failed to operate as designed and the windshield was not cleared. The contact stated no warning light was illuminated. The contact also noted that the air conditioning system was inoperable. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the evaporator and compressor needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547391September 29, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Ford Mustang. The contact stated that the passenger’s side door independently opened while driving at highway speeds. The vehicle was taken to a dealer where he was informed that there were no recalls on the vehicle. The contact linked the failure to NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538853August 16, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Ford Mustang. The contact stated while driving 65 MPH, the front passenger’s side door opened independently. The contact stated the door ajar warning light was illuminated. The contact experienced the failure a second time on August 12, 2023, three times in a row. The contact called and made the local dealer aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V168000 (Latches/Locks/Linkages) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537785August 10, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated that while reversing, the rearview camera failed to activate or operate as needed. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) and the vehicle was taken to the dealer, where the decklid wiring harness was replaced; however, the failure persisted. The dealer informed the contact that there would be a cost for the repair because the recall repair did not include replacing the rearview camera. The manufacturer's repair instructions stated that the dealers would inspect and repair the decklid wiring harness and/or replace the rearview camera as necessary, free of charge. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened; however, no further assistance was provided. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537495August 9, 2023
STEERING
The contact owns a 2017 Ford Mustang. The contact stated while starting the vehicle, the steering wheel was loose. There was no warning light illuminated. The contact stated that the steering wheel was hanging off the steering column. The dealer was contacted and stated that the vehicle was not under a recall for the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and stated that the vehicle was not under recall for the failure. The failure mileage was 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537529August 9, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact stated while attempting to unlock the vehicle using the key fob, the vehicle failed to unlock. The contact had a locksmith examine the vehicle, and the battery was replaced; however, the failure recurred. On another occasion while driving 30 MPH, the back prevention camera display illuminated. The dealer was contacted and stated that the vehicle needed to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 122,479.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536217August 3, 2023
SEATS, ELECTRICAL SYSTEM, STEERING
The driver’s seat will work fine on one side but the other side will not go back and forth. This causes problems while driving as my knees are toward my chest and my ability to break is impaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536327August 3, 2023
UNKNOWN OR OTHER
Ford issued a recall on my car's backup camera system. About at the same time that this recall was issued, my backup camera started failing. Ford recently inspected my vehicle pursuant to the recall, and says that the existing recall only applies to the wiring harness of my vehicle. I'm still stuck with a faulty backup camera because neither the dealership nor Ford corporate will take responsibility for the broken camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535001July 28, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532654July 17, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Ford Mustang. The contact stated while reversing at an undisclosed speed, the back-up camera displayed a distorted or a black image, creating a visibility hazard. The cause of the failure was not yet determined. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention). The failure mileage was 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532336July 14, 2023
BACK OVER PREVENTION, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2017 Ford Mustang. The contact stated while reversing, the rear-view camera screen was blank. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the wiring harness for the rear-view camera to be replaced. The vehicle was repaired but continued to experience a failure. The contact took the vehicle back to the dealer, where it was diagnosed with needing the rear-view camera to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531665July 11, 2023
ENGINE
Car leaking Freon for years causing black mold throughout the car and directly in my face for years. It’s otorless but does smell musky like black mold the technician said. Repair shop stated Freon leak but can’t locate it resulting in me losing my job from being too sick to work from black mold overgrowth in my body from this car. My son and I have brain fog, digestion issues, clumsy, sinus and throat always has mucus, fatigue and overall feeling of being unwell. This has caused my now 4 year old son and I to be in and out of the hospital for about 2 years but the last year was really bad. Ford is not acknowledging this is a problem however I found a TSB listed online. Please help me get this car fixed or help me get out of this car as it is killing us resulting in poor quality of life and life long health issues that affect our lives every day. NHTSA ID Number: 10144920 Manufacturer Communication Number: TSB 18-2256
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11530532July 5, 2023
ELECTRICAL SYSTEM, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
This 2017 Ford Mustang was taken into Gillespie Ford for the RECALL on the rear back up camera. This was done on May 31, 2023. The dealer said they fixed the camera. I have only taken this vehicle out twice since they “fixed” it. Yesterday was extremely hot. When I used the backup camera in my garage after I got home, the camera image was distorted just as it was before the RECALL REPAIR. This problem with the camera has not been fixed properly and the dealer wants to charge me for any further repairs, even though it has not been fixed properly or FORD still has a severe issue with these cameras when they get hot. I would like someone to step up and make the dealer fix this as it was a RECALL. I believe I should NOT have to pay for another repair. They have not done this properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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