Ford Mustang Complaints (2014)

359 consumer complaints on file.

#11327982June 9, 2020
POWER TRAIN
MY 2014 FORD MUSTANG WITH 6 SPEED MANUAL TRANSMISSION SHAKES, SOMETIMES VIOLENTLY, WHEN DOWNSHIFTING FROM 4TH TO 3RD GEAR. IT ALSO SHAKES WHEN THE GAS PEDAL IS LET UP WHEN IN SECOND GEAR. I HAVE HAD IT IN FOR REPAIR SEVERAL TIMES, AND I HAVE BEEN TOLD THAT IT IS A KNOWN TRANSMISSION PROBLEM THAT IS NOT COVERED BY WARRANTY. THIS IS NOT MY FIRST MANUAL TRANSMISSION VEHICLE, AND I HAVE NEVER HAD A CAR SHAKE WHILE DRIVING. PURCHASED THE CAR IN 2015 AND THE PROBLEM HAS BEEN FROM DAY ONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11315584March 2, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE DRIVER'S SIDE BRAKES ACTIVATED INDEPENDENTLY AND THE VEHICLE SWERVED TO THE LEFT. THE CONTACT STATED THAT THE TRACTION CONTROL SENSOR LIGHT WAS ILLUMINATED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292139December 30, 2019
AIR BAGS:FRONTAL, AIR BAGS, AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
I HAVE A CONFIRMED ISSUE WITH MY SON'S PASSENGER SIDE AIRBAG. THE LOCAL DEALER WOODY ANDERSON FORD WAS NOT ABLE TO SCHEDULE REPAIRS UNTIL MARCH 17TH AND WOULD NOT OFFER A LOANER EVEN FOR THE DAY OF THE REPAIR. AS A RESULT MY SON WILL HAVE TO DRIVE AN UNSAFE VEHICLE FOR 2 1/2 MONTHS UNTIL THE REPAIRS CAN BE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286880December 4, 2019
ELECTRONIC STABILITY CONTROL (ESC)
I WAS DRIVING STRAIGHT ON DRY PAVEMENT AT APPROXIMATELY 40 MILES PER HOUR (THE SPEED LIMIT) WHEN THE CAR SUDDENLY STARTED VIOLENTLY SHAKING FROM LEFT TO RIGHT. IMAGINE AN EXCITED DOG WAGGING ITS TAIL AND BODY. THAT WAS MY CAR. A YELLOW LIGHT WAS FLASHING ON AND OFF, BUT I COULD NOT DETERMINE WHAT IT WAS UNDER THE CIRCUMSTANCES. THE CAR WAS MAKING A GRINDING NOISE. I IMMEDIATELY STARTED SLOWING THE CAR DOWN. THE BRAKES WERE GRINDING WHEN I DEPRESSED THEM. I PULLED INTO A PARKING LOT TO SEE IF I COULD SEE SOMETHING WRONG. I LEFT THE CAR RUNNING. THERE WAS NOTHING VISIBLE. I GOT BACK INTO THE CAR AND DROVE ABOUT A BLOCK AND THE SAME THING HAPPENED AGAIN SO I PULLED OFF AGAIN, GOT OUT AND LOOKED AGAIN AND SAW NOTHING. I CANNOT REMEMBER IF I SHUT THE CAR OFF OR NOT. I WAS ONLY ABOUT 4 MILES FROM HOME, SO I DECIDED TO AT LEAST TRY TO GET CLOSER TO HOME BEFORE I CALLED SOMEONE FOR HELP. I WAS ABLE TO DRIVE THE CAR HOME WITHOUT INCIDENT. I LOOKED IN THE MANUAL TO TRY TO FIGURE OUT WHAT THE LIGHT WAS AND IT WAS THE TRACTION CONTROL. WHEN I RESTARTED THE CAR, IT WAS ACTING NORMAL. ACCORDING TO THE MANUAL, IF THERE WAS SOMETHING WRONG, THE LIGHT WOULD STAY ON. I HAVE DRIVEN THE CAR ABOUT 20-25 MORE MILES SINCE AND IT HAS NOT REOCCURRED. I HAVE BEEN DRIVING MANY YEARS AND HAVE NEVER HAD A CAR ACT LIKE THIS. I DID SOME SEARCHING ON THE INTERNET AND HAVE FOUND MULTIPLE MUSTANG DRIVERS THAT HAVE HAD SIMILAR EXPERIENCES WITH YEARS 2011 AND NEWER. I ALSO READ THAT FORD HAS HAD OTHER MODELS RECALLED FOR SIMILAR PROBLEMS, BUT NOT MUSTANG. I AM TAKING IT IN TOMORROW TO GET THE PASSENGER AIRBAG RECALL SERVICED. I TOLD THE DEALERSHIP ABOUT THIS PROBLEM AND THEY ARE GOING TO LOOK AT IT (FOR $112) AND TELL ME WHAT THEY FIND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11286555December 3, 2019
VEHICLE SPEED CONTROL
I WAS SHIFTING OUT OF A PARKING SPACE FROM REVERSE TO DRIVE. THE WRENCH ICON CAME ON ON THE DASHBOARD AND THE CAR SHUTTERED. I IMMEDIATELY TURNED IT OFF, LEFT IT OFF FOR ABOUT 10 SECONDS AND STARTING IT AGAIN. I PULLED INTO A PARKING SPACE, CALLED MY HUSBAND AND HE CAME TO FOLLOW ME HOME IN CASE IT HAPPENED WHILE DRIVING ON THE STREET. IT DID NOT. ABOUT 4 DAYS LATER I PULLED OUT OF MY GARAGE AND THE WRENCH ICON CAME ON AGAIN AND THE CAR SHUTTERED. I TURNED IT OFF AND PULLED THE CAR INTO THE GARAGE AGAIN. A FEW DAYS LATER I WAS ABLE TO GET IT IN WITH MY MECHANIC. THEY COULD NOT FIND ANYTHING WRONG WITH IT ON THE DIAGNOSTICS AND COULD NOT REPLICATE THE FAULT. I FOUND A LOT ON LINE ABOUT THE THROTTLE BODY PROBLEMS WITH FORD VEHICLES. MY BROTHER HAD THE EXACT SAME THING HAPPEN TO HIS CAR (SAME PROBLEM) AND HE HAD IT TOWED TO THE DEALER AND THE THROTTLE BODY WAS REPLACED FREE OF CHARGE. THEY TOLD HIM THIS HAPPENS A LOT. SO, I WILL BRING MY CAR HOME TODAY WITH NOTHING FOUND. HOW DO I TRUST IT TO DRIVE IT? THANKS FOR YOUR TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271441October 28, 2019
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING MY VEHICLE ON THE HIGHWAY (I-4) ON MY WAY TO WORK ON 10/24/2019, I WAS GOING ABOUT 65 MPH AND SUDDENLY THE VEHICLE DECREASED SPEED TO ABOUT 35 -40 MPH, ON THE INSTRUMENT PANEL THE WRENCH LIGHT OR SYMBOL CAME ON, I WAS ALMOST REAR ENDED AND HIT BY 2 VEHICLES TRAVELING AT NORMAL SPEED. AS I PRESSED ON THE GAS PEDAL THE CAR WOULD NOT PICK UP SPEED, I BELIEVE THIS IS CALLED "LIMP MODE'. I WAS LUCKILY ABLE TO AVOID THE ACCIDENT BY PULLING OFF TO THE SIDE OF THE HIGHWAY. I SHUT THE VEHICLE OFF, SINCE I WAS NOT SURE IF IT COULD ALSO BE A FIRE HAZARD. WAITED A FEW MINUTES AND LOOKED UP THE ISSUE ON THE INTERNET. I TURNED THE VEHICLE BACK ON AND IT WAS AS IF NOTHING HAD EVER HAPPENED. I WAS ABLE TO GET BACK ON THE ROAD AND I THOUGHT MAYBE IT WAS JUST A MALFUNCTION. I WAS VERY SCARED BUT DROVE INTO WORK WITH NO IDLING ISSUES. SATURDAY 10/26/2019 I WAS ON MY WAY TO THE GROCERY STORE AND IT HAPPENED AGAIN, NEAR MY HOUSE ON A RESIDENTIAL ROAD. I WAS GOING ABOUT 35-40 AND ALL OF THE SUDDEN THE VEHICLE ONCE AGAIN SLOWED DOWN, THIS TIME TO ABOUT 10-15 MPH. ONCE AGAIN, I WAS ALMOST REAR ENDED, I WAS ABLE TO PULL ONTO THE SIDE OF THE ROAD, THIS TIME I CALLED A TOW TRUCK. I WAITED A FEW HOURS AND NOTHING. I SHUT THE VEHICLE OFF AND DROVE HOME, ABOUT HALF A MILE. ONCE AGAIN THE DASHBOARD CLEAR AND CAR DROVE OFF WITH NO ISSUE. CAR WAS TAKEN TO DEALERSHIP ON 10/26/2019. IT IS CURRENTLY BEING LOOKED AT BUT I DO NOT FEEL SAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271004October 25, 2019
AIR BAGS
FORD HAS FAILED TO CONTACT ME REGARDING FAULTY AIRBAGS.I DISCOVERED THIS ISSUE FROM THE STATE FARM INS WEBSITE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11259116September 30, 2019
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2014 FORD MUSTANG THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V001000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243950August 14, 2019
UNKNOWN OR OTHER
AIR CONDITIONING / VENT SYSTEMS. AC STOPPED WORKING, JUST PRIOR WHEN I USED MY DEFOGGER I NOTICED A FILM ON MY WINDSHIELD. AFTER IT STOPPED THIS FILM WAS SO MASSIVE, I WAS IN SERIOUS RAIN STORM AND I COULD NOT SEE OUT, I HAD TO REALLY OPEN WINDOWS WITH RAIN POURING IN TO GET FILM OFF, I HAD PROB DRIVING WITH WINDOW OPENED SO MUCH I CLOSED TO A QUARTER, AND AGAIN THE FILM CAME BACK ONLY THIS TIME I HIT FLOODING ON I-75 SHORTLY BEFORE MY EXIT, CAUSING ME TO SWERVE INTO THE PATH OF A TRACTOR TRAILER, THANK GOD FOR MANUAL I WAS ABLE TO SHIFT AND ESCAPE A SERIOUS ACCIDENT. I CONTACTED FORD AND I ATTEMPTED TO SCHEDULE AN APPOINTMENT, THERE WAS A FEE OF WHICH I JUST DIDN'T HAVE AND WAS TOLD IT WOULD COME OFF REPAIR BILL WHICH WOULD BE $2000.00 MY WARRANTY ONLY EXPIRED THE MONTH PRIOR. UNBELIEVABLE! I HAVE DONE LOADS OF RESEARCH, AND HAVE SEEN WAY TOO MANY MUSTANGS OF VARIOUS YEARS AND SPOKE WITH OWNERS AND ALL OF US HAVE SAME EXACT ISSUE. THERE ARE THOUSANDS UPON THOUSANDS AND ALL FORD SAYS IS "IT HAPPENS". THIS IS NOT A COMFORT ISSUE BUT A SERIOUS CONDITION THAT CAN GET SOMEONE KILLED IF THEY NEED THEIR FOGGER. CAN YOU PLEASE INVESTIGATE THIS I HAVE PUT UP A WEBSITE AND AM BEGINNING TO COLLECT SIGNATURES FOR PROOF. THIS IS NOT SOMETHING MINOR WITH SO MANY VEHICLES WITH EXACT SAME ISSUES. ALL WE ASK IS THAT YOU CONTACT MUSTANG OWNERS AND INVESTIGATE. ALL COMPLAINTS INVOLVE FOLLOWING REPAIRS, LEAKING ANTIFREEZE AND FOGGING ON WINDSHIELD, REPAIRING COMPRESSORS, EVAPORATORS, SEALS, ETC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241277August 2, 2019
ELECTRICAL SYSTEM, STEERING
WHEN I WAS ON MY WAY BACK HOME FROM WORK MY CAR STARTED TO SHAKE AND THEN THE POWER STEERING FAULT CAME UP ON MY DASH. SO I HAD NO POWER STEERING AND WHEN THAT WENT OUT I WAS GOING ABOUT 60 AND I ALMOST WRECKED MY CAR BECAUSE OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241138August 1, 2019
STEERING
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHILE ATTEMPTING TO PULL OUT OF THE DRIVEWAY, THE STEERING WHEEL DETACHED FROM THE STEERING COLUMN. THE CONTACT WAS ABLE TO PUSH THE STEERING WHEEL BACK IN AND DROVE VERY SLOWLY TO HER RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22279956. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233787July 22, 2019
AIR BAGS
I HAVE BEEN TRYING FOR THREE MONTHS TO GET MY LOCAL FORD DEALERSHIP (FREEDOM FORD OF MORGANTOWN) TO COOPERATE WITH ME TO GET THIS SAFETY RECALL DONE. IT'S APPARENT THEY WOULD RATHER MAKE MONEY INSTEAD OF FIXING RECALLS. MY VEHICLE DOES NOT SEE RAIN OR SNOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232768July 17, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TRAFFIC SIGN. DURING THE CRASH, THE FRONT DRIVER SEAT AIRBAG DEPLOYED BUT DID NOT INFLATE. NO INJURIES WERE REPORTED. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS DESTROYED AND TOWED AWAY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 80,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11232003July 15, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2014 FORD MUSTANG. WHEN THE VEHICLE WAS STARTED, THE AIR BAG WARNING INDICATOR ILLUMINATED. IN MARCH OF 2019, THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE PASSENGER AIR BAG. HUTCH FORD (213 S MAYO TRAIL, PAINTSVILLE, KY 41240, (606) 789-5303) STATED THAT THE CONTACT WOULD HAVE TO PAY FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230880July 10, 2019
AIR BAGS, ELECTRICAL SYSTEM
TAKARA RECALL MY DAUGHTER WAS DRIVING ON A CITY STREET AND ALL OF A SUDDEN FRONT AND SIDE DRIVER SIDE AIRBAGS DEPLOYED SPONTANEOUSLY AND EXPLODED CAUSING HER BURNS AND LACERATIONS. ALSO CAUSED BRUISING AND PAIN ON HER SHOULDER,PAIN IN NECK LOWERBACK AND RIBCAGE AREA. THIS CAUSED HER TO REAR END ANOTHER VEHICLE. THE BATTERY COMPLETELY DIED AFTER AND NEEDED TO BE JUMP STARTED BY TOW COMPANY. THEY ALSO COULDN'T GET THE TRUNK TO OPEN. I HAVE A CLAIM WITH FORD AND THEY DID ASK ME AT MY COST TO DELIVER CAR TO DEALERSHIP SO THEY COULD RETRIEVE THE RCM BUT MY INSURANCE WILL NOT ALLOW THE VEHICLE TO BE REMOVED. I DID CONTACT MY PRODUCT CLAIM REP AND NOW I AM BEING COMPLETELY IGNORED. THIS IS A VERY DANGEROUS DEFECT THAT NEEDS TO BE INVESTIGATED. THANK YOU.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11228958July 2, 2019
AIR BAGS
TL* THE CONTACT OWNED A 2014 FORD MUSTANG. THE CONTACT STATED HIS DAUGHTER WAS DRIVING AT 45 MPH, WHEN ANOTHER VEHICLE CRASHED INTO THE ENTIRE DRIVER SIDE OF THE VEHICLE. AS A RESULT, THE VEHICLE MOVED FORWARD, CAUSING A SECOND VEHICLE TO CRASH THE FRONT OF THE VEHICLE. THE DRIVERS SIDE AIR BAG DELAYED IN DEPLOYING. THE DRIVER HAD ALREADY EXITED THE VEHICLE WHEN THE AIR BAG DEPLOYED. THE DRIVERS HEAD HIT THE STEERING WHEEL AND NEEDED MEDICAL ATTENTION. IN ADDITION, THE DRIVER OF THE SECOND VEHICLE REQUESTED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO AN IMPOUND LOT. THE CONTACT CALLED A LOCAL DEALER (FAIRWAY FORD LOCATED AT 2323 LAURENS RD, GREENVILLE, SC 29607, (864) 242-5060) AND WAS MADE AWARE OF FAILURE. THE CONTACT MENTIONED THAT NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) WAS COMPLETED 2 YEARS AGO AT THE SAME LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. THE VEHICLE WAS DESTROYED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 26,000. *BF*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11221702June 21, 2019
STRUCTURE:BODY
WHEN I WASH THE CAR WATER GO IN TO THE FIRE WALL BEHIND THE DOORS DOESN'T DRAIN OR WHEN IT RAINS ITS THE SAME PROBLEM, WATER INSIDE THE FIRE WALL BEHIND THE DOORS I TOOK THE CAR TO MY DEALER WHERE I BOUGHT IT AND THE SAY THERE ITS NOTHING THEY CAN DO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221444June 20, 2019
UNKNOWN OR OTHER
MY 2014 MUSTANG BEGAN STALLING OUT FROM A STOPPED POSITION IT HAPPENED 4 TIMES IN 2 DAYS ON MAJOR HIGHWAYS. 6/13/2019. IT WAS DRIVEN TO KINDLE FORD IN CAPE MAY COURT HOUSE, NJ. THEY CLAIMED THEY COULD NOT FIND A "CODE" TO FIX ANYTHING. CHARGED $136.00 FOR NOTHING. I PICKED MY VEHICLE UP ON 6/14. STILL STALLED FROM A STOPPED POSITION. ON 6/18 THE VEHICLE COMPLETELY SHUT OFF 7 TIMES WITHIN A 4 BLOCK RADIUS. I WAS STUCK ON HIGHWAY AND WAS HELPED TO PUSH INTO AN EMPTY LOT. TOWED BACK TO KINDLE FOR NOW THE ENGINE WAS ON AND THEY SAY IT IS THE THROTTLE BODY ASSEMBLY. ANOTHER $387.00 COST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217504June 3, 2019
POWER TRAIN
TRANSMISSION WENT OUT WHILE DRIVING ON HIGHWAY. HAD TO BE REPLACED AT A COST OF $2600.00. ALSO SPENT SEVERAL HUNDRED DOLLARS ON DIAGNOSIS AND CAR RENTAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217219June 1, 2019
STRUCTURE:BODY
RUST ON HOOD, ALREADY DOCUMENTED AT FRIENDSHIP FORD IN LENOIR, NC. THIS CAR IS TAKEN CARE OF VERY WELL WITH REGULAR WASHING AND WAXING, WE WERE ALMOST SICK TO OUR STOMACH TO FIND RUST WITH SO FEW MILES AND ON AN ALUMINUM HOOD AT THAT. WE WERE REALLY SHOCKED WHEN WE WERE TOLD IT WAS NOT COVERED BECAUSE IT WAS NOT PERFORATED. I HAVE SPOKEN TO SEVERAL PEOPLE IN THE FIELD AND THEY SAY THEY HAVE NEVER SEEN ALUMINUM PERFORATE DUE TO RUST. I HOPE FORD MOTOR CO. WILL DO THE RIGHT THING AND FIX THESE PROBLEMS THAT THEY ALREADY KNOW EXIST. MY SELF AND MANY OTHER LOYAL CUSTOMERS ARE LEFT WITH A DEFLATED FEELING TOWARD A COMPANY WE ONCE ADMIRED THE WORKMANSHIP OF AND WHERE QUALITY WAS ALWAYS JOB 1. THANK YOU FOR HEARING MY CONCERNS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang