Ford Mustang Complaints (2024)

73 consumer complaints on file.

#11685239September 5, 2025
UNKNOWN OR OTHER
My 2024 Ford Mustang is affected by Recall 25C43 / NHTSA Campaign No. 25V546 concerning water intrusion into the Body Control Module (BCM) that may cause exterior lighting failure. Yesterday, on September 05, 2025, I contacted Autonation Ford Miami and requested the required interim inspection and BCM check. The dealer provided me with a written refusal, stating they “will not be able to perform inspection on Recall 25C43 due to instructions for mechanic not available.” This is unacceptable because under 49 U.S.C. § 30120(c)(1), a manufacturer must remedy a defect “without charge when the vehicle is presented for remedy.” Ford’s dealer communication of Aug 25, 2025 instructed dealers to inspect body seams and the BCM for water or corrosion, and replace the BCM if needed. By refusing inspection, the dealer has left me driving a car at risk of safety-critical lighting failure. I am requesting that NHTSA enforce compliance so Ford dealers provide at least the required inspection and interim remedy immediately, rather than forcing customers to wait until 2026.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684108August 30, 2025
AIR BAGS
In a hit-and-run accident, we were hit head on and the airbags did not deploy yet the car is a total loss. No side or front airbags deployed. Myself and my passenger needed medical care, my passenger specifically had hit the windshield and the airbags again still did not deploy. At impact, was traveling over 25 miles per hour when I was struck.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11681471August 18, 2025
ELECTRICAL SYSTEM
In April 2025 as i was driving my vehicle I noticed my digital dashboard completely blacked out for a few minutes then reappeared. at the time i wasn't sure if an update was happening or not. The issue resurfaced late June but was worst. I took the vehicle to my ford dealership in (Courtesy Ford of Conyers,Georgia). They kept the vehicle for a few weeks and replaced the dash. However, the fix was short lived and in I received the back in Aug 2025. With three days of receipt of the vehicle the same problem was still present although the dash had been replaced. Current shop time is approx 30 days. I'm looking at processing this under the GA lemon law.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679224August 7, 2025
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Ford Motor Company has an issue with their 2024 Ford Mustang Convertibles, where condensation forms in the footwell ducts during air conditioner operation. As condensation accumulates, water drips onto the driver's foot and potentially the gas and/or brake pedal, creating a risk of driver error. This issue has been known since the vehicle's delivery nearly two years ago. Ford has acknowledged the problem but has not provided a resolution, stating that this occurrence is "expected." Some additional drivers are also experiencing this: [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678608August 5, 2025
ELECTRICAL SYSTEM
The center screen / infotainment system will not turn on sometimes when I start the car. I am unable to use the backup camera, navigation, and air conditioning controls.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677673July 31, 2025
POWER TRAIN
The shift knob in this car has an issue where the silver ABS plastic piece with the gear numbers and the shift pattern detaches from the rest of the shift knob. This issue has been confirmed and repaired by a Ford dealer twice already in the 9 months I have owned the car. The first time this issue occurred, the silver piece was loose. Before it completely detached, I was able to get it repaired at a Ford dealer. The issue was confirmed by the dealer in the receipt they gave me: "Verified customer concern, shifter knob loose, the aluminum to the leather, replaced shifter knob. No other concerns at this time." The second time this issue occurred, the silver piece suddenly detached when shifting gears during normal city driving. When this happened, the silver piece flew off the shift knob and fell into a gap next to the passenger seat. I was able to get it repaired at a Ford dealer again. They again confirmed the issue on the service receipt: "Verified customer concern, Replaced gear shifter knob". This is a safety issue since it is hard to tell what gear I am shifting into if the plastic piece with the shift patterns breaks off. Once the piece breaks off, it is not easy to grip the shift knob normally, requiring the driver contort their arm in a different direction to grip the shift knob, making it harder and slower to shift. As someone who is experienced with the car, I can get around these issues. However, if someone who just started driving this car experiences this issue, they may not be able to shift gears or shift into reverse, since they may not be familiar with the shift pattern. During the second occurrence of the issue, it caused a lot of confusion and momentarily reduced my attention to the road and the surroundings as I was shocked by the shift knob suddenly breaking and the piece flying off. I attached pictures of the second occurrence of the issue and receipts from the two service visits to a Ford dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677150July 30, 2025
ELECTRICAL SYSTEM
Condensing Core failed at 16k miles, 2024 new Ecoboost mustang. Been in the shop 3 weeks with no help.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676041July 24, 2025
AIR BAGS, UNKNOWN OR OTHER
The curtain airbags deployed without any collision or impact. This suggests a failure of the airbag sensors. The vehicle and all components, including the deployed airbags and related sensors, are available for inspection upon request. The sudden airbag deployment created a significant safety hazard. If this had occurred while driving at higher speeds, it could have caused me to lose control of the vehicle. The force of the deployment itself poses a risk of injury and can cause burns, bruises, or hearing damage. Myself and the passenger experienced these injuries. Other drivers could have been endangered if my vehicle reacted unexpectedly due to the deployment. The manufacturer inspected the EDR system which claimed that there was collision. There was no collision and no physical damage on the vehicle to suggest otherwise. This suggests a fault with the EDR system, sensors, and safety components of the vehicle. The vehicle is currently under inspection by insurance representatives. A few months into initially driving my vehicle, a warning lamp stating "RESTRAINT INDICATOR LAMP FAULT" was appearing. In March, there was dent and paint damage on the vehicle caused by a driveway gate, unrelated to the recent airbag deployment. These damages and warning lamp were fixed by an insurance certified shop. A report from this repair shop will be provided upon request. It cannot be attached below due to significant file size. There were no indication or warnings suggesting further fault with the airbags or any other safety restraint from March to the July, when the incident occurred.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11675438July 22, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic breaking engaged too sensitively, the driver infront of me had stopped a few yards away and I was already starting to stop when the vehicle suddenly stopped. The driver behind me almost rear ended me. This was at a green light.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673481July 14, 2025
ENGINE
I purchased a new 2024 Mustang GT. Shortly after I experiences a dead throttle. The car would coast to a near stop and pushing the gas pedal multiple times had no effect. This has happen more than 4 times now. It was taken into the dealership twice. The first time the car was kept for a week and returned with no problem found. The second time is was returned more quickly again with no problem found. With what was asked I don't think I was taken seriously. I drive in areas with poor visibility due to hills and curves and only single lane roads without usable shoulders. Twice it happened in middle of one of these roads and I was at a near stop in middle of the roadway. I was nearly rear ended my a truck traveling at high speed twice with nowhere or no way to move. Another time exiting one street and enter on to another rather busy street with fast moving traffic. The car nearly came to a complete stop in mid turn. Power came back just in time to avoid an accident. I and possibly others could have easily been seriously injured or worse in any of those. I have concerns taking this car anywhere at this point.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11669926June 28, 2025
UNKNOWN OR OTHER
The front windshield on my vehicle has cracked twice under normal driving conditions, without any significant impact or debris striking it. The cracks originated near the middle top and then another time lower edge of the glass and expanded rapidly across the surface. This seems to indicate a structural or design flaw, especially since I have seen multiple reports from other owners of the same make and model experiencing similar spontaneous windshield cracking. No, the cracked windshield is not available for inspection upon request. But I did have it sent to the dealership for review. The cracks compromised my visibility, particularly in sunlight and during night driving, which directly put my safety—and the safety of others—at risk. The second incident occurred on a highway, which was especially dangerous due to high-speed travel and glare from sunlight refracting through the cracks. This problem has not yet been formally reproduced or confirmed by a dealer or service center, but I have found numerous owner complaints online and in forums documenting the same issue. I believe this supports the theory that it's a broader defect rather than isolated cases. The vehicle has not been inspected by the manufacturer, police, or insurance agents regarding this specific issue. I am open to having the damaged windshield reviewed by any party they recommend. There were no warning lights, error messages, or visible signs of damage before the cracks appeared. Both times, the windshield cracked suddenly while the car was parked or driving at moderate speeds, and the temperature conditions were not extreme.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11668126June 20, 2025
ELECTRICAL SYSTEM
Center dashboard screen visually displaying BACKUP CAMERA, ventilation controls, radio, etc., does not boot leaving screen blank and nonfunctional. This problem did not begin until the NHTSA Campaign Number: 24V802000 software update was installed in January 2025. Safety hazard: Cannot view backup camera. This VIN appears to not have been included yet in current NHTSA Campaign Number: 25V315000 recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11666787June 13, 2025
SEAT BELTS:FRONT:RETRACTOR
The contact owns a 2024 Ford Mustang. The contact stated that while seated in the front driver's seat, the front driver's side seat belt failed to properly retract and failed to properly secure the driver. The vehicle was taken to the local dealer who inspected the vehicle and determined that the seat belt operated normally, and no failure was found. The contact was concerned that the seatbelt would not function properly during a crash. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663377May 28, 2025
POWER TRAIN, ENGINE
The contact owns a 2024 Ford Mustang. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to restart. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661263May 15, 2025
ELECTRICAL SYSTEM, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
dashboard screen visually displaying backup camera, ventilation controls, radio, etc goes blank intermittently without warning. Other 2024 mustangs have been recalled for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661043May 14, 2025
ENGINE
2024 Ford Mustang Ecoboost, Purchased New, Under 6,000 miles, check engine light came on. Vehicle was entering freeway and immediately had a loss of power. When taken to dealer, they stated that it was a cylinder 2 misfire, 2 weeks later they said I needed a new engine. The safety of myself and others were at risk because my vehicle lost power on the highway and immediately started shaking and making noise while operating at road posted speeds. This is not a first time occurance, I have the same model vehicle that I purchased in 2015 that did the exact same thing, only before 90k miles. There is a common element and I've heard other vehicle owners that have this same vehicle complaining of the same problem. They call it "Ecoboom" and Ford seems to be ignoring the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11660807May 14, 2025
UNKNOWN OR OTHER
I received a recall from Ford, about the rear camera screen software update. But ford said repair is unavailable until three quarter of 2025, which means it may repair from July to September. Now is only 13th of May. It said it cause the risk of crash. I bought a brand new car and I cannot drive it for nearly 5 months? To save my life , I cannot drive it as I need to protect myself.It’s ridiculous. No any compensation for these recall. No exact repair date. Only wait! And I still responsible for the loan payment and the devalued of the vehicle? I called the dealership and they said they have nothing to do with this. What can I do ? It’s really making troubles to my life and everyday is getting lost of money. But this is not my fault!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11649474March 20, 2025
VISIBILITY/WIPER
I was driving on the highway went to adjust my rearview mirror and my mirror just snapped from the windshield and broke off from the windshield also breaking the windshield as well took it to the ford dealership the car is just only 5k miles they wouldn’t even cover it said it was “excessive force” multiple people with the same vehicle had the same issue and they don’t want to cover it it’s $1000 to replace the windshield or you rearview mirror is just broke and the windshield is just cracked
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648339March 14, 2025
ELECTRICAL SYSTEM
The contact owns a 2024 Ford Mustang. The contact was made aware of NHTSA Campaign Number: 24V802000 (ELECTRICAL SYSTEM). The vehicle was taken to the dealer for the recall repair. The contact stated that while at the dealer, the dealer informed the contact that the remedy had made the vehicle disabled. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11648225March 13, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My new 2024 Mustang GT’s AC doesn't blow cold air. It has less than 3,000 miles. It is beginning to be a known problem for 2024 mustang owners. This can be dangerous if a driver is trying to use the touch screen to work the air conditioner and settings.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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