Ford Mustang Complaints (2015)

439 consumer complaints on file.

#10979610April 20, 2017
UNKNOWN OR OTHER
"TAKATA RECALL" DRIVER TRUNK LINER BRITTLE TO RECALL RECALL #15S19 UNDERBODY TEMPERATURES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979274April 19, 2017
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. AFTER WASHING AND DRYING THE VEHICLE, THE CONTACT OPENED THE DRIVER SIDE DOOR WHEN SUDDENLY THE EXTERIOR DRIVER'S SIDE REARVIEW MIRROR COVER DETACHED WITH A LOUD BANG. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE CONTACT SENT PHOTOS OF THE DAMAGE TO THE MANUFACTURER. THE DEALER STATED THAT THE MANUFACTURER DENIED RESPONSIBILITY. THE CONTACT FILED A CASE WITH THE MANUFACTURER. THE FAILURE MILEAGE WAS 2,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978948April 17, 2017
UNKNOWN OR OTHER
ENGINE STALLS DURING IDLE AT STOP SIGNS AND STOP LIGHTS AND ALSO STALLS DURING INITIAL ACCELERATION UNDER 10 MPH. THIS HAS HAPPENED AT LEAST 25 TIMES OVER THE PAST YEAR. THERE ARE NO FAULT INDICATIONS ON THE DASH. I PLACE SIFTER BACK IN "PARK" AND ENGINE RESTARTS UNTIL THE NEXT TIME IT STALLS. THERE IS NO PRIOR INDICATION OF ANY KIND THAT THE ENGINE IS ABOUT TO STALL. THE ENGINE SIMPLY SHUTS OFF. HAVE TAKEN THE CAR TO THE DEALER TO DETERMINE THE CAUSE TWICE. THEY CANNOT DETERMINE THE CAUSE SO MAKE NO ATTEMPT TO DO ANY COMPONENT REPLACEMENTS. I CONTACTED FORD MOTOR CUSTOMER RELATIONS AND THEY STARTED A CASE FILE ON THIS, CAS-12064085. I HAVE EXPRESSED MY CONCERN OVER AND OVER AGAIN THAT MY CAR MAY STALL AT THE WRONG PLACE AT THE WRONG TIME AND POSSIBLY CAUSE A COLLISION. BOTH THE DEALER AND FORD MOTOR COMPANY SEEMED "TOTALLY" DISINTERESTED. ALL THEY SAY IS "SORRY WE CANNOT HELP YOU".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969338March 29, 2017
STRUCTURE:BODY
NHTSA RECALL NUMBER:16V643 RECALL DATE: SEPTEMBER 2, 2016 MANUFACTURER RECALL NUMBER: 16S30 IT HAS BEEN OVER 6 MONTHS SINCE THIS RECALL WAS PUT IN PLACE AND THERE STILL HASN'T BEEN A REMEDY FOR THIS FAULTY DOOR LATCH. IS SOMEONE GOING TO HAVE TO FALL OUT OF A MOVING CAR AND DIE BEFORE THEY FIX IT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957671February 28, 2017
SERVICE BRAKES
THE BREAK PEDAL IS TOO CLOSE TO THE ACCELARATOR AND IF YOU PRESS DOWN FAR ENOUGH OF THE BRAKE, YOUR FOOT MAY ALSO TOUCH THE ACCELERATOR, THUS CAUSING THE CAR TO ACCELERATE WHILE YOU ARE TRYING TO SLOW DOWN OR STOP. I CONTACTED THE DEALER AS WELL AS THE DISTRICT OFFICE, BUT THEY FOUND NOTHING WRONG. FINALLY, THEY HAD SOMEONE RIDE WITH ME AND THEY NOTICED THAT AT A CERTAIN POINT, MY FOOT WAS COMING IN CONTACT WITH THE ACCERARATOR BY MAYBE 1/8". THE DEALER SAID THEY COULDN'T DO ANYTHING ABOUT FIXING IT BECAUSE THERE HAD BEEN NO RECALL ISSUED. I HAVE HAD NUMEROUS OCCASIONS WHERE I HAVE ALMOST BEEN IN AN ACCIDENT BECAUSE OF THIS, EVEN AFTER I BECAME AWARE OF THE ISSUE. I CAN'T BELEIEV THAT I AM THE ONLY ONE IN THE COUNTRY WHO HAS HAD THIS PROBLEM, AND MY FEET ARE NOT THAT BIG. I BELIEVE BY MOVING THE BRAKE PEDAL TO THE LEFT ABOUT 1/4" WILL RESOLVE THE ISSUE. THE DEALER SAID THEY WOULD DO IT WHEN/IF A RECALL WAS ISSUED. AS STATED BEFORE, THIS HAPPENS WHEN THE BRAKE PEDAL IS DEPRESSED BEYOND A CERTAIN POINT, WHICH IS USUALLY WHEN HARD BRAKING, OR A QUICK SLOWDOWN IS REQUIRED AND THERE IS NO TIME TO THINK ABOUT WHERE YOUR FOOT IS IN RELATION TO THE ACCELERATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954137February 13, 2017
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR ENGINE SHUT OFF COMPLETELY WHILE DISENGAGING THE CLUTCH COMING TO A STOP ON BUSY ROADS WITH MY CHILD IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950092February 7, 2017
ELECTRICAL SYSTEM, ENGINE
RODENTS HAVE BEEN CHEWING ON THE WIRING UNDER THE HOOD. I FEEL THIS IS DUE TO THE SOYBASED WIRING COATING THAT IS BEING USED ON NEWER VEHICLES. 1ST INCIDENT. THE AC WIRING WAS EFFECTED. 2ND INCIDENT 2 WEEKS LATER ENGINE WIRES WERE CHEWED UP. THIS SEEMS VERY SIMILAR TO THE CURRENT HONDA RODENT ISSUES THAT A CLASS ACTION LAWSUIT IS CURRENTLY FILED FOR. THE VEHICLE WAS PARKED UNDER MY CARPORT OVER NIGHT. IT IS A DAILY DRIVER USED EVERYDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10948541January 30, 2017
AIR BAGS, STRUCTURE:BODY, SEAT BELTS
2015 MUSTANG 2.3 LITER. PURCHASED BRAND NEW FROM FAIRFIELD FORD IN CALIFORNIA. MUSTANG REAR ENDED 2014 PRIUS AT HIGHWAY SPEED. SEVERE ACCIDENT. STEERING WHEEL AIRBAG FAILED TO INFLATE IN MUSTANG. LOWER AIRBAG IN DRIVER FOOTWELL INFLATED ONLY. DRIVER SEATBELT RETRACTOR IS NOT LOCKED POTENTIALLY SHOULD BE IMMOBILIZED. DRIVER OF MUSTANG SUFFERED 2 BROKEN RIBS, 2 CRACKED RIBS, AND A CRACKED STERNUM. HER FACE ALSO STRUCK THE STEERING WHEEL AND CAUSED HER TO BECOME UNCONSCIOUS FOR A LITTLE WHILE . BOTH VEHICLES TOWED FROM SCENE, MUSTANG DRIVER DID NOT REALIZE HER INJURIES AND WENT TO THE HOSPITAL THE FOLLOWING DAY. COMPLAINTS OF CHEST PAIN, WHICH IS WHEN X-RAYS WERE TAKEN AND THE BODILY INJURIES WERE DETERMINED.
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10946251January 18, 2017
ELECTRONIC STABILITY CONTROL (ESC)
2 STABILITY CONTROL FAILURES WHILE DRIVING. ABS MALFUNCTION/TRACTION CONTROL MALFUNCTION MESSAGE COMES UP. HAVE TO STOP VEHICLE THEN RE-START VEHICLE. DEALER CANNOT FIND ANYTHING WRONG. ONLY ITEM THAT HAS CHANGES IS NOW ENGINEERING MODE PROVIDES HISTORICAL CODES THAT FORD WILL NOT RELEASE INFORMATION ABOUT OR IF THEY HAVE ANYTHING TO DO WITH THE ABOVE. CODES ARE NOT AVAILABLE TO THE DEALER OR ONLINE, DTC CODE 1 IS C41500, DTC CODE 2 IS C41581. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10946248January 18, 2017
STRUCTURE:BODY
16V643 - NO RESOLUTION POSTED IN OVER 138 DAYS SINCE THE RECALL WAS PUBLISHED, THIS NEEDS TO BE CORRECTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939570January 4, 2017
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/11/17 LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 08/30/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937704December 27, 2016
ELECTRICAL SYSTEM, ENGINE
PURCHASED 2015 MUSTANG 5.0 WITH ONLY 6000 MILES. AND NUMEROUS TIMES I TRIED TO REGISTER MY MUSTANG WITH FORD SYNC VEHICLE HEALTH REPORT BUT SAID MY VEHICLE WASN'T COMPATIBLE, WHICH I DIDN'T UNDERSTAND. WHEN I HIT 13000MILES... I NOTICED VEHICLE AC WAS NOT COOLING FOR A COUPLE DAYS. I MADE AN APPOINTMENT WITH DEALERSHIP BUT DAY BEFORE I WAS DRIVING ON THE FREEWAY CHECKING IF MAYBE THE AC WOULD WORK ALL OF A SUDDEN, THE ENGINE SHUT OFF.... I PUSHED THE CLUTCH BACK IN AND STARTED IT AS I WAS IN NEUTRAL. ENGINE TURNED BACK ON AND I TURNED OFF THE RADIO AND AC. THANK GOD I MADE IT BACK HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933633December 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS EXPERIENCING A PROGRESSING FAILURE IN WHICH THE DOORS WOULD SOMETIMES UNLATCH TO OPEN OR CLOSE. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925646November 13, 2016
ELECTRICAL SYSTEM
ONE WEEK AGO, OR FIRST WEEK NOVEMEBER 2016, I HAD NO AC AT ALL. GONE, ONLY THE FANS OPERATED, AND SINCE I LIVE IN SOUTH FLORIDA I WAS VERY UNCOMFORTABLE. I CALLED FORD POMPANO WHERE I GOT BOUGHT THE CAR AND THE SERVICE PERSON SAID HE WAS FAMILIAR WITH MY PROBLEM AS MANY OTHER MODEL 2015 FORD MUSTANG HAD THE SAME PROBLEM - NO AC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10925648November 13, 2016
UNKNOWN OR OTHER
FORD MUSTANG 2015 IS NOT SUPPOSED TO HAVE A TRUNK THAT DOES NOT PROTECT INSIDE BECAUSE NO EDGE TO EDGE SUPPORT. MY TRUNK EDGE ON THE DRIVER'S SIDE OR WHEN FACING THE TRUNK (LEFT SIDE) IS SO MALALIGNED AS TO MAKE ME THINK EITHER THE CAR IS TWERKED OR THE FRAME IS....THIS CREATES UNSTABLE DRIVING CONDITIONS.FORD REPLACED MY ORIGINAL TRUNK WITH THERE VERSION OF A FITTED TRUNK.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10915675October 13, 2016
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
2015 MUSTANG 2.3 L ECOBOOST, WHEN AT IDEAL FOR MORE THEN 5 - 10 MIN. IT STARTS SMOKING WHITE SMOKE FROM THE TAIL PIPES, THE LONGER IT SITS THE HEAVIER THE SMOKE GETS. STEERING : SOMETIMES WHEN TURNING LEFT THE STEERING WHEEL DOESN'T RETURN TO CENTER, I HAVE TO PULL THE STEERING WHEEL, AS IF IT IS STUCK. TRANSMISSION FEELS LIKE IT SHIFTS HARD SOMETIMES AND SOMETIMES IT DOES NOT. PASSENGER AIRBAG : WHEN SOMEONE IS RIDING WITH ME THE AIRBAG TURNS OFF. DRIVER SIDE SEAT: HAS COOLED SEATS. DOESN'T WORK ALL THE TIME, STATES IT IS ON, BUT NOT FEELING ANYTHING COOL. CONTACTED FORD AND THEY WILL NOT DO MUCH ABOUT IT. EXCEPT TELL ME TO BRING IT TO THE SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915584October 12, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914904October 8, 2016
STRUCTURE:BODY
READ ABOUT RECALL OF SIDE DOORS OPENING WHILE DRIVING IN NEWSPAPER 2 MOS AGO AND CALLED FORD. WAS LIED TO AND TOLD MY VEHICLE WAS NOT ONE OF THE ONES BEING RECALLED. TODAY GOT A RECALL NOTICE FROM FORD IN THE MAIL. WHY WASN'T I TOLD ABOUT THIS WHEN I CALLED THEM? FORD HAS FAILED TO REMEDY THIS SAFETY RECALL FOR MY VEHICLE IN A TIMELY MANNER. ("FORD PROVIDED THE GENERAL REIMBURSEMENT PLAN FOR THE COST OF REMEDIES PAID FOR BY VEHICLE OWNERS PRIOR TO NOTIFICATION OF A SAFETY RECALL TO THE AGENCY IN "FEBRUARY 2015". THE ENDING DATE FOR REIMBURSEMENT ELIGIBILITY IS OCTOBER 31, 2016.) SO, THEY WAITED 1 1/2 YEARS KNOWING THE PROBLEM BUT IS GIVING PEOPLE ONLY 3 WEEKS FOR REIMBURSEMENT--NOT ACCEPTABLE. THEN, THE PART WILL NOT BE AVAILABLE UNTIL THE SECOND QUARTER OF 2017!! (CERTAINLY NOT A TIMELY REMEDY) SO I HAVE TO DRIVE AROUND FOR AT LEAST 9 MONTHS WILL A POTENTIALLY FATAL SAFETY ISSUE. I HAD INITIALLY CALLED FORD BECAUSE I WAS CONTEMPLATING A LONG CAR TRIP, WHICH IS MOSTLY ON HIGHWAYS. A DOOR OPENING ON ITS OWN WHEN ONE IS DRIVING AT 60-70 MPH IS NOT AN OPTION. HAVE HAD TO CANCEL THE TRIP AS FORD WILL NOT GIVE ME A LOANER FOR 9 MONTHS! P.S. THE LETTER INCLUDED A REFERENCE TO GO TO WWW.SAFERCAR.GOV REFERENCE NHTSA SAFETY RECALL 16V-643. I TRIED IT AND YOUR SITE STATED "SORRY, NO RESULTS FOUND FOR NHTSA SAFETY RECALL 16V-643." SOMETHING IS OBVIOUSLY NOT WORKING AT YOUR END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914362October 6, 2016
STRUCTURE:BODY
16S30 RECALL - MY DOOR LATCH CLOSED WHILE THE DOOR WAS OPEN WHICH PREVENTED ME FROM CLOSING THE DOOR. AFTER ABOUT AN HOUR OF MESSING WITH THE DRIVER SIDE DOOR LATCH I CALLED A FRIEND TO BRING TOOLS TO HELP. WITH TOOLS I WAS ABLE TO FORCE THE LATCH BACK OPEN SO I COULD DRIVE THE CAR HOME. I HAVE NOT OPENED THE DOOR SINCE BECAUSE I WAS MADE AWARE OF THE RECALL AND THE FACT THAT FORD MO CO HAS NOT PROVIDED A SOLUTION TO THE PROBLEM! I CANNOT EVEN TRADE IN THE CAR DUE TO THE SAFETY RECALL AND THE VALUE OF MY CAR HAS DECREASED BY $2000.00. I DON'T UNDERSTAND HOW A MOTOR COMPANY CAN NOT BE LIABLE FOR A SAFETY ISSUE OF SUCH A SERIOUS NATURE AND NOT BE FORCED TO RECALL THE VEHICLES FOR REPAIR OR A BUY BACK. NOW THE AVERAGE AMERICAN CONSUMER IS STUCK WITH THE PROBLEM BECAUSE THE REGULATING AGENCIES ARE EITHER WORKING WITH FORD OR OTHERWISE SHOWING LENIENCY IN THIS MATTER RATHER THAN REQUIRING OR MANDATING A SOLUTION BE PROVIDED IMMEDIATELY...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10897343August 20, 2016
STRUCTURE:BODY
THE RUBBER LIP LOCATED UNDER THE CAR ON THE SPLASH SHIELD CAME UP FLYING LAST NIGHT IN THE MIDDLE OF THE NIGHT WHILE I WAS DRIVING ON HIGHWAY 287 TO WICHITA FALLS. COMPLETELY UNANNOUNCED, ON A EMPTY ROAD, WITH NO HAZZARDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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