Ford Mustang Complaints (2015)

439 consumer complaints on file.

#11078618March 12, 2018
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
CAR WOULD IDLE THEN CUT OFF DURING STATIONARY, ENGINE WOULD CUT OFF WHILE IN MOTION ON HIGHWAY OR CITY STREET TURNING AND NOT TURNING. CAR WOULD NOT ACCELERATE OR MOVE WHEN PRESSING GAS. HEATED SEAT CAUGHT ON FIRE. STEERING WHEEL CONTROLS STOPPED WORKING. NEW BATTERY WOULD DIE THEN BE FINE, CAR HAVE PROBLEMS AFTER FILLING WITH GAS WOULD NOT START, BLACK AND WHITE SMOKE CAME OUT OF THE EXAUST AND DISPLAYED LOW FUEL WHEN IT HAD A FULL TANK. CAR RESTRICTED ME FROM DRIVING PAST 80. POWER TRAIN ISSUES , AUXILIARY EMISSION CONTROL FAILED, COMPUTER OUTPUT CIRCUIT FAILED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11073473February 18, 2018
WHEELS
CLEAR COAT ON WHEELS IS DISCOLORINGMAND SPIDER CRANKING FROM UNDERNEATH CLEAR COAT. FORD REPLACED THREE WHEELS IN APRIL 2017, FORD REPLACED ONE OF THOSE THREE AFTER THE SAMENESS DEFECT IN OCTOBER OF 2017, AND MOST RECENTLY FORD REPLACE THE TWO REAR WHEELS AGAIN, I AM CURRENTLY WAITING ON FORD TO APPROVE ANOTHER REPLACEMENT OF ONE OF THE FRONT WHEELS FOR A THIRD TIME DUE TO CLEAR COAT DISCOLORATION. PLEASE SEE DOCUMENTS ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11065781January 29, 2018
UNKNOWN OR OTHER
THE EVAPORATOR IS BROKEN AND LEAKING CAUSING A FOUL ODOR IN MY CAR. I'VE LOOKED ONLINE AND NOTICED THAT ALOT OF OTHER PEOPLE ARE EXPERIENCING THE SAME ISSUE. I WENT TO THE FORD DEALERSHIP TO GET IT FIXED, AND I WAS QUOTED $2459.64. IF THIS IS AN ONGOING ISSUE FOR PEOPLE, IT SHOULD BE PUT OUT AS A RECALL INSTEAD OF HAVING PEOPLE PAY $2500 FOR DEFECTIVE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063236January 17, 2018
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE DRIVING 50 MPH, THE PASSENGER SIDE DOOR OPENED WITHOUT WARNING. THE CONTACT CALLED A LOCAL DEALER (BANNER FORD, 1973 N CAUSEWAY BLVD, MANDEVILLE, LA 70471) AND WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN ANY RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11058542January 4, 2018
UNKNOWN OR OTHER
MUSTANG EXHIBITED SYMPTOMS OF AIR CONDITIONING BEING WARM, AFTER TAKEN TO FORD DEALERSHIP IT WAS REPORTED THAT A LEAKING EVAP CORE BEHIND THE DASH CAUSED THE ISSUE. THE ISSUE I'M REPORTING IS FORD HAS SEEN MULTIPLE FAILURES OF THIS NATURE WITH A LEAKING EVAP CORE WHICH SEEMS TO CAUSE R134 TO POSSIBLY LEAK INTO THE CABIN. THE ISSUE IS UNDETECTABLE UNTIL THE AIR CON QUITS WORKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11054663December 14, 2017
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
CAR FAILS TO START ON REPEATED OCCASIONS. CAR INFORMATION INDICATES BATTERY VOLTAGE IS AT A 14.3 ON MANY OCCASIONS BUT CAR WILL NOT START. LIGHTS COME ON AS WELL AS INTERIOR ITEMS LIKE RADIO AND INFORMATION WINDOW. ON ONE OCCASION CAR SHUT OFF WHILE IN TRAFFIC, AND TOOK A FEW MINUTES TO GET TO RESTART. WHEN PUSH BUTTON START IS PUSHED CAR ACTS LIKE IT WANTS TO CRANK BUT DOES NOT. WHEN THIS HAPPENS I HAVE TO GET A JUMP TO GET THE CAR STARTED. I HAVE TAKEN IT TO FORD DEALERSHIP FOR DIAGNOSTICS ONLY FOR THEM TO TELL ME NOTHING IS WRONG, BUT THIS HAS HAPPENED CLOSE TO 10X TIMES NOW WITH NO REMEDY. WHEN IT DOES NOT START IS HAS BEEN EITHER STATIONARY OR IN MOTION WHETHER AT HOME , WORK OR CITY STREETS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053701December 9, 2017
ELECTRICAL SYSTEM, ENGINE
FORD INVENTED A NEW GRILL SHUTTER AND IN 1 1/2 YEARS ITS BROKE . THEY NOW SAY IT NOT THERE FAULT AND $1,100 TO REPLACE THERE DEFECTIVE DESIGN .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050965November 28, 2017
ENGINE, LATCHES/LOCKS/LINKAGES, SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 70 MPH, THE DRIVER APPROACHED HEAVY TRAFFIC, BUT THE BRAKES DID NOT SLOW DOWN THE VEHICLE. THE DRIVER USED THE EMERGENCY BRAKE TO SLOW THE VEHICLE DOWN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (FORT MILL FORD IN FORT MILL, SC, 803-948-8202) WHERE IT WAS DIAGNOSED THAT THE BOOSTER BLOCK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TOWED BACK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THERE WAS A BLOWN HEAD GASKET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044642November 8, 2017
ENGINE, UNKNOWN OR OTHER
2015 FORD MUSTANG HAS A CARBON MONOXIDE LEAK IN THE CABIN WHEN A/C IS ON. RECORDED CARBON MONOXIDE READINGS OF 28 PPM AND 17 PPM ONE WEEK APART USING A DIGITAL DETECTOR. TESTED MULTIPLE OTHER FAMILY CARS WITH SAME DETECTOR UNDER SAME CONDITIONS AND RECEIVED READINGS OF 0 PPM, INDICATING DETECTOR IS WORKING ACCURATELY. CAR ORIGINALLY HAD CRACKED EXHAUST AND STRONG FUMES THAT LEAKED INTO CABIN WITH A/C ON. CAR WAS BROUGHT INTO SERVICE DEPARTMENT AND EXHAUST/CATALYTIC CONVERTER WERE REPLACED. CARBON MONOXIDE CONTINUED TO LEAK INTO THE CAR INTERIOR AFTER REPAIR, AND CONTACT EXPERIENCED HEADACHES, NEAR LOSS OF CONSCIOUSNESS, DIZZINESS, FATIGUE, AND CHEST PAIN. MULTIPLE MEDICAL VISITS WERE MADE FOR THE EXPERIENCED SYMPTOMS. CAR WAS BROUGHT BACK TO SERVICE DEPARTMENT AND EXCEEDED THE REASONABLE REPAIR WAIT TIME AFTER STAYING 34 DAYS AT DEALERSHIP SERVICE DEPARTMENT FOR REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025103September 22, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE SHIFTING GEARS, THE BRACKET FRACTURED ON THE GEAR SHIFTER. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GEAR SHIFTER INDICATOR (PART NUMBER: GR3Z-7210FE LEVER GEAR S) WAS ON BACKORDER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024045September 18, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. ON SEVERAL OCCASIONS, WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE WOULD ACCELERATE AT A LOW SPEED AND THE FUEL GAUGE WOULD DECREASE. ON SEVERAL OCCASIONS, THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PRESSURE SENSOR AND THE ENGINE STARTER PERFORMANCE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TAKEN TO FERMAN FORD (24825 US HWY 19 N, CLEARWATER, FL 33763, (727) 797-2277) WHERE IT WAS ALSO DIAGNOSED THAT THE FUEL PRESSURE SENSOR AND THE ENGINE STARTER PERFORMANCE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V774000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-13117095. THE FAILURE MILEAGE WAS 29,791.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11016321August 19, 2017
WHEELS
THE OE TIRES ARE BAD AND HAVE BEEN REPLACED 3 OUT 4 OF THE TIRES AND ONE TIRE AN EXTRA TIME BECAUSE IT TOO WAS NOT ABLE TO BE BALANCED CORRECTLY . WHEN I DRIVE , I COMPLAIN OF A OUT OF ALIGNMENT FEELING ALL THE TIME AND OUR SOUND THAT TIRES MAKE (?).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11014834August 12, 2017
SERVICE BRAKES
WHEN THE CAR IS STILL SILENT FOR SEVERAL MINUTES IT RUN OUT OF BREAKS AND THE SOUND WHEN BRAKING IS DRY AND IT SEEM TO SHAVE. THE RECOMMENDATION ON THE FORD DEALER WAS NOT MUCH USE OF THE BREAKS, IN MY IMPRESSION THIS IS WAS COMPLETELY IRRESPONSIBLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013364August 7, 2017
VEHICLE SPEED CONTROL
I WAS IN A PARKING GARAGE EASING DOWN A RAMP AT 5 MPH WHEN THE VEHICLE SUDDENLY ACCELERATED ON ITS OWN FORCING THE LEFT FRONT WHEEL OVER A SIXTEEN-INCH BARRICADE CAUSING THE DRIVER SIDE OF THE VEHICLE TO RISE SO FORCEFULLY THAT IT NEARLY FLIPPED UPSIDE DOWN. THE VEHICLE ROTATED 180 DEGREES AND LANDED ON THE PAVEMENT WITH SUCH FORCE THAT THE RACK AND PINION STEERING MECHANISM BROKE. MY EYEGLASSES FLEW OFF MY FACE AND LANDED SEVERAL FEET AWAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11010581July 25, 2017
STRUCTURE:BODY
RECEIVED LETTER FORM FORD INDICATING THAT PARTS ARE AVAILABLE TO REPAIR MY VEHICLE. UPON CALLING THE DEALER THAT DID THE FIRST SERVICE, WAS INFORMED THAT T HEY DIDN'T HAVE THE PARTS. THEY WERE ALSO VERY NASTY ABOUT THE REQUEST. I CALLED THE DEALER FROM WHERE I PURCHASED THE CAR AND WAS INFORMED THAT I COULD ONLY BRING THE CAR IN FOR THIS ON A WEEKDAY, REQUIRING THAT I TAKE A DAY OFF FROM WORK. ALSO VERY NASTY ABOUT THE REQUEST. THE RECALL IS NHTSA 16V-643.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006435July 19, 2017
ENGINE
WHITE SMOKE IN THE MORNING. VIBRATION, ENGINE POWER LOSS, THE HEAD FOR CYLINDER 1 IS WARP AND LEAKING COOLANT INTO CYLINDER 1 CAUSING THE WHITE SMOKE. SEVERAL OTHERS HAVE THIS SAME PROBLEM S VERY EXPENSIVE REPAIR AND A COMMON PROBLEM WITH 2014 AND 2015. ITS STARTS WITH MISFIRE ERROR CODES AND ADVANCES TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005372July 14, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (INDEPENDENCE FORD IN BLOOMSBURG, PENNSYLVANIA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000064June 19, 2017
UNKNOWN OR OTHER
UNDERCARRIAGE OF VEHICLE GETTING VERY HOT. YOU CAN FEEL HEAT COMING UP OFF THE FLOOR BOARDS IN THE VEHICLE. IF YOU PLACE A PURSE ON THE FLOOR GETS HOT ON THE BOTTOM OF PURSE CAN FEEL HEAT ON YOUR FEET ALSO BOTTOM OF SHOES GET HOT. EVERY SINCE I BOUGHT THE CARE. I TOLD FORD ABOUT IT AND THE DEALER SHIP AND GOT THE RESPONSE THAT MY VEHICLE AND WAS NOT ONE OF THE ONES LISTED IN THE VOLUNTARY RECALL FOR THIS PROBLEM. HOWEVER SINCE I NOTICED THE PROBLEM AND IT CAUSED ME TO LOOK IT UP AND I FOUND THE FOLLOWING: THERE HAS BEEN A VOLUNTARY RECALL ONLY TO PLACE NEW FUEL TANK SHIELD , NEW THERMAL WRAPPING IN THE FUEL VAPOR LINES AND NEW THERMAL WRAPPING ON THE PARKING BRAKE CABLE. THE DEALERSHIP RESPONSE WAS STILL THE SAME. I FEEL AS A CUSTOMER I SHOULD BE RIGHT AND THEY SHOULD TO THE RECALL REPLACEMENTS. IF I DID NOT FEEL THE HEAT COMING OFF OF THE FLOOR BOARDS I WOULD NOT HAVE KNOWN THERE WAS A VOLUNTARY RECALL FOR IT IN THE FIRST PLACE. WHAT SHOULD I DO?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983866May 6, 2017
UNKNOWN OR OTHER
2015 FORD MUSTANG GT PREMIUM WITH PERFORMANCE PACK AND ALL OPTIONS. THE CAR HAS 28000 MILES AND I PURCHASED IT APRIL 15, 2015. AT THAT TIME IT HAD A LITTLE OVER 26000 MILES. THE FOLLOWING IS WHAT'S HAPPENING. MAY 4, 2017 I HEARD A POPPING NOISE COMING FROM THE CLUTCH PEDAL WHILE DRIVING TO WORK. IT DID IT DURING THE DAY SO I PULLED THE VEHICLE INTO MY SHOP TO LOOK AT THE CLUTCH PEDAL TO SEE WHERE THE NOISE WAS COMING FROM. THE LINK FROM THE CLUTCH MASTER CYLINDER TO THE PEDAL WAS LOSE AND MAKING A POPPING NOISE. I RE SECURED THE LINK BY PRESSING THE ROD BACK ONTO THE PEDAL. SATURDAY MAY 6, 2017 AT 11:12 AM THE NOISE CAME BACK AND WHILE DRIVING I PUSHED THE PEDAL FAST FOUR TIMES AND THE LINK CAME LOSE WHILE DRIVING. I COASTED TO A STOP AND LOOK AT THE PEDAL AGAIN AND SAW THAT THE MASTER CYLINDER PUSH ROD CAME COMPLETELY OFF. I RECONNECTED IT AND BEFORE I CONTINUE DRIVING THE CAR CONTACTED COURTESY FORD IN CONYERS, GA AND SET UP AN APPOINTMENT MONDAY MAY 8, 2017 AT 7 AM. ALSO DOING THIS TIME THE VEHICLE CUT OFF SEVERAL TIMES. IT HAPPENS WHEN I'M SITTING AT A LIGHT AND THE VEHICLE IS IDLING, COASTING IN NEUTRAL, COMING TO A STOP, TURNING. THE VEHICLE HAS CUT OFF AT LEAST 11 TIMES AND I HAVE DOCUMENTED IT. ALSO I RECORDED TWO VIDEOS WITH MY PHONE. AFTER THE VEHICLE CONTINUED TO STALL, I DECIDED TO PARK THE VEHICLE FOR THE WEEK END AND PLAN TO TAKE IT TO THE FORD DEALER FOR THESE AND OTHER PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981001April 27, 2017
ENGINE
I HAVE A 17 MUSTANG GT WITH MANUAL WITHIN THE FIRST 1000 MILES THE ENGINE HAS AUTOMATICALLY TURNED IT SELF OFF AFTER GETTING ON A INTERSTATE OR ANY TIME EXTRA POWER IS NEEDED. I WOULD WANT TO STOP SPEEDING UP I WOULD PUSH THE CLUTCH IN AND PUT IT IN 6TH AND WAIT FOR MY MPH DROP TO DESIRE SPEED, DURING THIS TIME IS WHEN THE ENGINE TURNS OFF. I HAVE WENT TO A FORD DEALERSHIP IN RICHMOND, VA AND THEY BASICALLY SAID THEY CAN'T FIND ANY ISSUES BECAUSE THEIR ARE NO CODES (THE CAR DIDN'T LEAVE THE PROPERTY). SO THIS ISSUE IS A HARD TO FIND A FIX AND MOST LIKELY WON'T GET FIXED TILL PEOPLE START GETTING IN ACCIDENTS OR DEATH BY ACCIDENT BECAUSE OF THE UNPREDICTABLE ENGINE SHUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang