Ford Mustang Complaints (2015)

439 consumer complaints on file.

#11140123October 13, 2018
ELECTRONIC STABILITY CONTROL (ESC), STEERING
09/15/18 THE VEHICLE ELECTRIC STEERING FAIL TO WORK CAUSED THE VEHICLE TO MAKE A HARD RIGHT TURN AND LOCK UP IN DRIVING AT 5 MPH ALMOST HITTING ANOTHER VEHICLE TURN VEHICLE OFF AND RESTART AND WENT BACK TO NORMAL CONDITIONS TOOK THE VEHICLE TO FORD DEALERSHIP 9/15/18 THAT SAME DAY FOR DIAGNOSIS AND REPAIR TECH AND SERVICE ADVISOR PART FAILURE NO REASON WHY PART FAILED MY VEHICLE ONLY HAS 39K MILES THIS SHOULD BE A RECALL AND SAFETY ISSUE. I RECEIVED MY VEHICLE BACK BACK 9/27/18 REPAIRED MADE,SEE IF I CAN GET ASSISTANCE IN REIMBURSED DUE TO PART FAILURE NOT OWNER REPAIR COST 2657.99 PLEASE HELP THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130787September 22, 2018
FUEL/PROPULSION SYSTEM
UNEXPECTED HIGH RPM ACCELERATION FROM REST. STARTED THE ENGINE AND PUT THE VEHICLE IN...RPMS JUMPED TO 4,000 AND VEHICLE ACCELERATED UNTIL BRAKES APPLIED AND ENGINE SHUT OFF. LUCKILY NO VEHICLES BEHIND ME. THE VEHICLE LEFT 20 FOOT LONG BURN MARKS IN THE PAVEMENT BEFORE I COULD REACT AND SLAM ON THE BRAKES AND SHUT OFF THE VEHICLE. OVER THE NEXT 15 MINUTES, I CAREFULLY STARTED THE ENGINE WITH MY FOOT ON THE BRAKE PEDAL...EACH TIME THE ENGINE STARTED NORMALLY AND WITHIN A FEW SECONDS THE ENGINE ACCELERATED TO 3000 TO 4000 RPMS WITHOUT ME EVER TOUCHING THE ACCELERATED (MY FOOT STAYED ON THE BRAKE PEDAL). EACH TIME I QUICKLY HIT THE STOP BUTTON. AFTER WAITING FOR SEVERAL HOURS FOR THE NON-APPEARANCE OF A TOW TRUCK...I CAREFULLY STARTED THE ENGINE AGAIN. BUT THIS TIME, IT RAN CORRECTLY. I CAREFULLY DROVE TO A NEARBY FORD DEALERSHIP, WHERE IT NOW SITS WAITING FOR A DIAGNOSIS. IF THERE HAD BEEN ANY OTHER VEHICLES BEHIND ME IN THE PARKING LOT...I WOULD HAVE IMPACTED ON OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129663September 15, 2018
STEERING
I DRIVING HOME ON MY STREET AND THE ELECTRIC POWER STEERING LOCK UP AND PULL THE VEHICLE INTO HARD RIGHT MAKE ALMOST CAUSE ME TO HIT CAR. I MADE APPOINTMENTS WITH FORD FOR THE 9/18/2018 SPOKEN WITH SERVICE AND PARTS THERE BUT SAID DO KNOW ABOUT ANY RECALL YET. THIS IS JUST VERY DANGEROUS CAN CAUSE A ACCIDENT OR INJURIES TO OTHER DRIVERS ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11127962September 6, 2018
AIR BAGS, STRUCTURE:BODY, ENGINE
FRONT END
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11124567September 5, 2018
STRUCTURE:BODY
THE 2015 MUSTANG HAS A KNOWN PROBLEM WITH DOOR LATCHES -- THERE A MASSIVE RECALL NOTICE (16S30) HOWEVER DEALERS TOLD MY VIN NUMBER DOESN'T QUALIFY FOR THE RECALL -- YET MY DOOR LATCH IS BROKEN AND EXHIBITS THE SAME PROBLEM AS THOSE WHO DO QUALIFY. THE DOOR SWINGS OPEN UNEXPECTEDLY -- THIS HAS OCCURRED MANY TIMES AND IS QUITE DANGEROUS. FORD CORPORATE CUSTOMER SERVICE HAS BEEN NOTIFIED AND I'M TO OBTAIN A FORMAL QUOTE FOR THE REPAIR AND GET BACK TO THEM. ONE DEALER SAID $550 PARTS AND LABOR -- HOWEVER THE FORD SERVICE SITE SAY'S ITS 1.3 HOURS AND THE PART KIT IS APPROXIMATELY $70.00 I BELIEVE THERE HAS TO BE SOME LEGAL COURSE OF ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121220August 21, 2018
POWER TRAIN
I HAVE A 2015 MUSTANG GT PREMIUM WITH A STANDARD TRANSMISSION AND WHEN EVER I'M AT A STOP AND PRESS ON CLUTCH TO PUT INTO 1ST. GEAR THERE IS A THUD SOUND LIKE THE CLUTCH ISN'T HOLDING. AND GOING INTO 2ND. GEAR THERE'S A GRINDING FEELING LIKE SYNCHROS ARE BROKEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115178August 1, 2018
SERVICE BRAKES, UNKNOWN OR OTHER
THE A/C SYSTEM SHUT DOWN WHILE TRAVELING ON AN INTERSTATE AND ONLY BLEW HOT AIR. THE ENTIRE A/C SYSTEM AND ITS COMPONENTS HAD TO BE REPLACED AND THE VEHICLE WAS ONLY TWO YEARS OLD. A LEAK WAS FOUND UNDER THE VEHICLE AS IT WAS PARKED IN A DRIVEWAY. UPON FURTHER INSPECTION, THE LEAK WAS TRACED BACK TO THE MASTER BRAKE CYLINDER AND BRAKE BOOSTER. THE MASTER CYLINDER HAD TO BE REPLACED WHEN THE VEHICLE WAS ONLY THREE YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104237June 27, 2018
EXTERIOR LIGHTING:HEADLIGHTS
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 40 MPH, THE HEADLIGHTS MALFUNCTIONED DUE TO MOISTURE BUILD UP. DUE TO THE FAILURE, THERE WAS REDUCED VISIBILITY. MIKE CASTRUCCI FORD (1020 OH-28 MILFORD, OHIO 45150) WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS CONSIDERED NORMAL BY FORD. THE MANUFACTURER ALSO STATED THAT THE FAILURE WAS NORMAL AND THAT IT WOULD BE REPAIRED PER A "ONE-TIME GESTURE". THE FAILURE MILEAGE WAS APPROXIMATELY 6,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101831June 14, 2018
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHILE OPERATING THE VEHICLE, THE BRAKE LIGHTS REMAINED ILLUMINATED. THE CONTACT ALSO INDICATED THAT THE FAILURE WAS PRESENT WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (MULLINAX FORD OF PALM BEACH, 1210 NORTHLAKE BLVD, LAKE PARK, FL) WHERE IT WAS DIAGNOSED THAT THE BRAKE PEDAL ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE BRAKE PEDAL ASSEMBLY WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 22,943.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100454June 7, 2018
STRUCTURE:BODY
THE DOOR OPENED WHILE THE CAR WAS MOVING, THE DOOR APPEARED TO BE CLOSED, THERE WAS NO ALERT THAT THERE WAS A DOOR OPENED, THE CAR FELT LIKE EVERYTHING WAS OK, BUT WHEN I SAW THE ALERT ON THE DASHBOARD THAT A DOOR WAS OPENED, AND I INMEDIATLY COULD FEEL THE SOUND OF THE WIND COMING INSIDE THE CAR, I TOOK THE CAR TO A DEALER THEY COULDN'T FIND ANYTHING AND TOLD ME TO JUST GO HOME, THEN AFTER A MONTH AND A HALF, THE DOOR OPENED AGAIN, I HEARD THE WINDOW COMING DOWN AS IT IS A CONVERTIBLE THE WINDOW GOES A LITTLE DOWN SO THE DOOR CAN OPEN, THEN I SAW THE ALERT ON THE DASHBOARD THAT A DOOR WAS OPENED, I HAD TO STOP AND CLOSE THE DOOR, IN NEITHER OF THESE TWO OCASSIONS THE DOOR OPENED FULLY, IT WAS OPENED A BIT, LIKE WHEN IT'S NOT 100% LOCKED. THE FIRST TIME I WAS GOING ON THE HIGHWAY AT 80 MPH APROX. THE SECOND TIME I WAS IN A CITY STREET GOING AT 40 MPH APROX. BOTH TIMES OT WAS THE PASSENGER DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099049May 31, 2018
POWER TRAIN
2015 MUSTANG V-6, 6-SPEED SELECT AUTO, WILL NOT SHIFT OUT OF FIRST GEAR WHEN GAS PEDAL IS DOWN TO FLOOR ON THE FREEWAY AND ENGINE WILL SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093409May 11, 2018
SERVICE BRAKES
I HAVE A MANUAL TRANSMISSION. VEHICLE WAS PARKED WITH THE EMERGENCY PARKING BRAKE FULLY ENGAGED. VEHICLE ROLLED DOWNHILL AND CRASHED INTO A FENCE. CONTACTED DEALER AND THEY SAID VEHICLE WAS NOT COVERED BY ANY RECALL.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11090776April 28, 2018
SUSPENSION
WHILE DRIVING MY 2015 MUSTANG GT, THE DRIVER SIDE REAR STRUT EXPERIENCED A CATASTROPHIC FAILURE WHICH RESULTED IN THE STRUT BLOWING THROUGH THE MOUNT TO THE BODY AND NEARLY PENETRATING THE BODY OF MY VEHICLE. THIS CAUSED A SUDDEN LOSS OF CONTROL WITH THE VEHICLE AND REMAINS A HIGH CONCERN IF IT IS TO HAPPEN AGAIN. THE DEALERSHIP WAS UNABLE TO ADVISE WHY THIS HAPPENED BUT ALL SERVICE PERSONNEL NOTED THAT THIS WAS A SAFETY CONCERN AND SHOULD NEVER HAPPEN ON ANY VEHICLE, LET ALONE ONE THAT IS TWO YEARS OLD. AS YOU CAN SEE FROM THE ATTACHED IMAGES, THE STRUT ITSELF PENETRATED THE FUEL FILLER LINE AND UNDER FULL SUSPENSION COMPRESSION THE STRUT ITSELF WAS NEARLY PENETRATING THE BODY OF THE VEHICLE AS NOTED ABOVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089958April 24, 2018
ENGINE, EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. WHEN THE AIR CONDITIONER WAS ACTIVATED, A FOREIGN OBJECT PROJECTED OUT OF THE VENT. THE CONTACT SUSTAINED INJURIES TO THE EYES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED BY THE DEALER. THE MANUFACTURER INFORMED THE CONTACT TO HAVE THE VEHICLE DIAGNOSED AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 51,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11084346April 10, 2018
AIR BAGS, SEAT BELTS
MY 2015 MUSTANG WAS TOTALED ON MARCH 11 2018 AND NONE OF THE AIRBAGS CAME OUT AND ON INSPECTION THE STATE TROOPER SAID MY SEAT BEAT MISFIRED . WHEN I CONTACTED THE FORD CUSTOMER SERVICE CENTER THE GUY HAD THE NERVE TO ASK ME WHAT DID I WANT HIM TO DO ABOUT IT!!!! I NEVER RECEIVED A RECALL AT ALL FROM ANYONE!!!! I THEN ASK HIM TO HAVE SOMEONE CALL ME I HAVE AS TO YET NOT RECEIVED ONE PHONE CALL... THIS IS JUST NOT THE KIND OF RESPONSE THAT WILL CONTINUE TO SELL FORD MUSTANG IF I CAN'T BE SAFE OR MY FAMILY BE SAFE WHAT WOULD MAKE ME WANT TO OWN ANOTHER ONE OR EVEN TELL EVERYONE MY EXPERIENCE WITH MUSTANG AND I HAVE OWNED MANY OF THEM I LOVED MUSTANGS BUT THIS REALLY CHANGES MY VIEW OF FORD AND MUSTANGS!!!
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11084361April 10, 2018
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNED A 2015 FORD MUSTANG. WHILE DRIVING 45 MPH, THE VEHICLE HYDROPLANED AND CRASHED INTO A MILE MARKER SIGN. THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN THE DRIVER CORRECTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED NECK AND BACK INJURIES, WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD AND DEEMED DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 50,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11082626April 3, 2018
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
CAR SMOKING AT IDLING AND DRIVING WHITE SMOKE. KNOWN ISSUE OR RECALL AND MY CAR IS EXPERIENCING THIS ISSUE BUT IS NOT SHOWING UP FOR MY VIN. SMOKING SO MUCH IT IS GETTING INSIDE MY CABIN MAKING IT HARD TO BREATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082383April 1, 2018
FUEL/PROPULSION SYSTEM
THE PURGE CONTROL VALVE POSSIBLY ALSO DESCRIBED AS A PURGE CANISTER VALVE IS DEFECTIVE AND IS NOT AVAILABLE FOR REPLACEMENT PURCHAS THROUGH MANY AUTO PART STORES. THIS PRODUCT CAUSES EXCESSIVE RAW FUEL TO ENTER INTO THE ENGINE CAUSING MAJOR ENGINE DAMAGE ALONG WITH HARMFUL EMISSION FUMES INTO THE ENVIRONMENT. WHILE IN IDLE THE CAR TENDS TO SHUT OFF OR DROP BELOW STANDARD IDLE RPM. THERE IS ALSO LOSS OF POWER DUE TO THIS DEFECT PART. FORD DOES NOT COVER THIS PART SERVICE UNDER THEIR WARRENTY AND CONSUMER IS FORCED TO PAY AN EXPENSIVE SERVICE TO GET PROBLEM RESOLVE DUE TO THE FACT THAT THEY ARE THE ONLY ONE WITH ACCESS TO THIS PART. THIS SHOULD BE A CONCERN AND UNDER THE EMISSIONS LAW AND BE COVERED UNDER WARRENTY THROUGH THE MANUFACTURE. ON A SIDE NOTE, THE EMMISIONS CONTROL MODULE IS ALSO EFFECTED AND CONSUMER IS FORCED TO PAY AN ADDITION COST FOR THIS REPAIR AS WELL. THIS IS A PROBLEM WITH MAJORITY OF THE NEW MUSTANGS YEAR RANGING FOR 2015-2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079489March 15, 2018
STEERING, SUSPENSION, WHEELS
BOUGHT A 2015 MUSTANG GT FEB 28 AT 9PM WITH 19200 MILES ON IT. MARCH 1 I NOTICED THE CAR HAD 3 DIFFERENT TIRES BRANDS ON IT. THE CAR PULLS BAD TO THE LEFT UNDER ACCELERATION, WHEN YOU LET OFF THE GAS IT PULLS RIGHT. LAUREL FORD DID A 4 WHEEL ALIGNMENT ON THE CAR AND IT STILL PULLS. NOW THEY SAY IT IS THE STRUTS AND THE ORDED 2 NEW ONES FOR THE FROUNT. I THINK IT IS THE TIRES NOT THE STRUTS BUT THEY WON'T REPLACE THE TIRES BECAUSE THEY WOULD HAFT TO PAY FOR THEM. THEY ONLY WANT TO REPLACE PARTS THAT WARRANTY WILL PAY FOR. THEY SAID NO WAY THEY WOULD PAY FOR 4 NEW TIRES. THIS IS A SAFETY ISSUE ⚠️ VERY DANGEROUS DRIVING THE CAR BECAUSE IT IS A MANUEL TRANSMISAION AND EVERY TIME YOU ACCELERATE THE CAR PULLS LEFT HOLDING THE WHEEL STRAIGHT DOES NOT STOP IT, IT STILL PULLS LEFT, THEN RIGHT WHEN YOU TAKE YOUR FOOT OFF THE GAS. WHAT FORD DEALER WOULD SELL A CAR WITH 19,200 MILES ON IT WITH 3 MIS MACHED TIRES ON IT. ALSO THE TIRES HAVE DIFFERENT LOAD AND SPEED RATEINGS ON EACH ONE, LIKE 101Y, AND 105Y, AND 100 Y. I DONT KNOW WATS WRONG, I THINK LAUREL FORD IS STALLING, WHY???? I HAVE HAD THE CAR FOR 15 DAYS NOW STILL NOT FIXED. I GUESS SOME ONE WILL LOOK INTO THIS AFTER SOME BODYS GETS KILLED LIKE ME AND WHAT EVER CAR I HIT HEAD ON AT 70 MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079184March 14, 2018
AIR BAGS
SEAT BELT TENSIONER: SEAT BELT TENSION IS NOT RETAINING TENSION. HAVE SPOKEN WITH DEALER AND SHOWED THEM THE PROBLEM AND THEY AGREED WITH MY ASSESSMENT AND HAVE ORDERED A NEW PRE-TENSIONER FOR ME. THEY ALSO NOTED UNNECESSARY SLOWNESS IN THE RETRACTION OF THE PASSENGER SIDE SEAT BELT TENSIONER AND WILL ORDER ONE FOR ME IF I ASK FOR IT (WHICH I WILL). I AM ASKING THE NHTSA TO CONTACT FORD ABOUT THIS PROBLEM AS OTHER MAKES AND MODELS COULD ALSO BE AFFECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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