Ford Mustang Complaints (2012)

469 consumer complaints on file.

#10695555March 20, 2015
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
ENTERING INTO TRAFFIC, THE CAR WILL GO INTO LIMP MODE. THERE WAS NO RESPONSE FROM THE GAS PEDAL AND THE CAR JUST CRUZED AT A SNAIL PACE. VERY DANGEROUS SITUATION, AS THE TRAFFIC WAS MOVING AND I BARELY MOVED OUT OF THE WAY. SINCE, I HAD 4 OCCURRENCES AND TAKEN IT TO THE DEALER. THEY WILL NOT WORK ON THE CAR UNLESS THE CHECK ENGINE SIGN STAYS ON. THE CAR COMPUTER WILL RESET EVERYTIME YOU START THE CAR. I HAD THE CAR TOW TO THE DEALER THE FIRST TIME AND SUBSEQUENT EVENTS, BUT AS I MENTIONED THE DEALER DID NOT WANTED TO RECOGNIZE THE SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10690632February 25, 2015
POWER TRAIN
AS I WAS TRYING TO PUT MY CAR INTO 3RD GEAR IT WOULDN'T GO INTO GEAR. SO I HAVE TO SLOW DOWN IN ORDER TO PUT IT IN 2ND GEAR. ANOTHER TIME I HAD TO GO INTO 4TH. THIS IS VERY CONCERNING TO ME. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10682486February 10, 2015
STRUCTURE:BODY
I WENT TO THE DEALER'S BODY SHOP TO GET AN ESTIMATE ON REPAIR AND WAS THEN TOLD THAT THE PROBLEM WAS DUE TO PROBLEMS WITH THE ALUMINUM/IRON CONTAMINATION DURING THE CAR ASSEMBLY AND THAT A NEW PAINT JOB WOULD ONLY BE A BAND-AID. BROUGHT PROBLEM TO DEALER AND WAS TOLD THEY WOULD DOCUMENT AND SEND TO FORD FOR RESOLUTION ... 3 MONTHS LATER I CONTACTED THE DEALER, AND NOTHING HAD BEEN DONE. ON THE 2ND VISIT, THEY DOCUMENTED THE PROBLEM AND SAID IT WOULD BE SUBMITTED TO FORD. THE RESULT WAS THAT FORD DENIED THE CLAIM BECAUSE IT WAS BEYOND THE 3 YEAR TERM. WHEN I RESEARCHED THE ALUMINUM CORROSION ISSUE I FOUND THAT SENDING A COMPLAINT TO FORD CUSTOMER SERVICE MIGHT ELEVATE THE CLAIM, I SENT A MESSAGE TO [XXX] AT FORD. SHE WAS VERY NICE AND SENT ME THE CONTACT INFO FOR MY AREA'S FORD CUSTOMER SERVICE REPRESENTATIVE, [XXX]. SHE LET ME KNOW SHE WAS CHECKING INTO THE PROBLEM BUT THAT THE ONLY REAL SOLUTION IS TO REPLACE THE HOOD. WHEN I HEARD BACK, SHE INFORMED ME THAT: "THE COST TO REPLACE THE HOOD OF YOUR MUSTANG WOULD COME TO APPROXIMATELY $2,483.32. I CAN ASSIST WITH 50% OF THIS REPAIR BUT NOT TO EXCEED $1,241.66 IN THE UNLIKELY EVENT THAT ADDITIONAL REPAIRS ARE NEEDED. I HAVE CONTACTED [XXX] AT APPLE FORD AND ADVISED HIM OF MY OFFER. I CAN HONOR THIS OFFER FOR UP TO 30 DAYS FROM TODAY." I CANNOT AFFORD TO PUT OUT MONEY TO FIX THIS AND FEEL THAT A PROBLEM ORIGINATING IN THE ASSEMBLY PLANT, WHICH HAS BEEN WELL DOCUMENTED, SHOULD NOT BE COVERED COMPLETELY BY FORD. IF THIS WERE A PROBLEM WITH THE MECHANICS OF THE CAR, IT WOULD HAVE BEEN FULLY COVERED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668045December 23, 2014
POWER TRAIN, FUEL SYSTEM, GASOLINE, ENGINE
DRIVING DOWN THE HIGHWAY FULL SPEED IN HEAVY TRAFFIC, AND ENGINE JUST SHUTS DOWN. WRENCH LIGHT AND CHECK ENGINE LIGHT COME ON. HAVE TO COAST THROUGH TRAFFIC TO PULL OFF TO THE SIDE OF THE ROAD AND STOP. RESTART THE CAR A COUPLE OF TIMES, AND THEN IT'S FINE. TOOK TO FORD DEALER, WHO SAID I HAD A BAD THROTTLE BODY. CHARGED OVER $800 TO REPAIR. COMPLETELY LOSING POWER WHILE DRIVING DOWN THE HIGHWAY IS DEFINITELY A SAFETY ISSUE! FORD HAS AGREED TO FIX DEFECTIVE THROTTLE BODIES ON OTHER MODELS, BUT NOT THE MUSTANG. THIS REALLY LOOKS LIKE THE SAME PROBLEM, AND SHOULD BE ADDRESSED BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662418December 5, 2014
STEERING
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE VEHICLE WAS MAKING A LOUD METAL-ON-METAL GRINDING NOISE. THE CONTACT ALSO INDICATED THAT THE FAILURE WAS PROGRESSING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE PASSENGER'S SIDE BALL JOINT, BUSHINGS, SUSPENSION, SHOCKS AND BOTH CONTROL ARMS WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED THREE DAYS LATER. THE FAILURE CAUSED THE CONTACT TO LOSE CONTROL OF THE VEHICLE, CRASHING INTO A CURB. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE DEALER WAS CONTACTED AND ADVISED THAT A FIELD ENGINEER WOULD FURTHER INSPECT THE VEHICLE TO DETERMINE THE CAUSE OF FAILURE. THE DEALER ALSO ADVISED THAT WHEN THE CONTROL ARMS WERE REPLACED, THEY WERE NOT REPLACED WITH THE ORIGINAL EQUIPMENT MANUFACTURER PART BECAUSE THEY WERE FOUND TO BE DEFECTIVE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10653849November 10, 2014
ENGINE
WHILE MY SON WAS DRIVING ON THE FREEWAY, THE VEHICLE SUDDENLY DECELERATED, DOWN TO ABOUT 20 MPH, FORCING HIM TO LIMP TO THE SIDE OF THE FREEWAY, WHERE THERE WAS NO SHOULDER. AFTER TURNING THE VEHICLE OFF, LETTING IT SIT FOR A MINUTE, AND TURNING IT BACK ON, IT ACCELERATED FINE. I TOOK IT TO THE FORD DEALERSHIP, WHERE IT WAS DIAGNOSED AS A FAULTY THROTTLE BODY AND MOTOR ASSEMBLY. IT COST $683.32 TO REPAIR. I GOOGLED THE PROBLEM AND FOUND THAT MANY FORD MODELS HAVE HAD THIS PROBLEM, BUT THE MUSTANG HAS NO EXTENDED WARRANTY FOR THIS SAME PROBLEM LIKE THE FUSION AND A FEW OTHER MODELS DO. THIS WAS TERRIBLY DANGEROUS. MY SON COULD HAVE BEEN KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652914November 5, 2014
POWER TRAIN
ON OCT 30, 2014 I WAS SHIFTING TO 2ND GEAR AND THE ENGINE BUCKED, LOST SPEED, THEN THE "WRENCH" SYMBOL ILLUMINATED, INDICATING THE LIMP HOME MODE ACTIVATED. I PULLED INTO A PARKING LOT, SHUT OFF THE ENGINE AND RESTARTED IT AND THE LIGHT WENT OUT. I DROVE IT TO AN AUTO SHOP AND THEY COULD NOT DETECT A MALFUNCTION CODE. TODAY, NOV 5, 2014 WHEN LEAVING MY NEIGHBORHOOD, THE SAME LOSS OF SPEED OCCURRED IN 2ND GEAR AND THE WRENCH AND CHECK ENGINE LIGHT CAME ON. I DROVE BACK TO THE LOCAL AUTO SHOP AND THEY DETERMINED THE THROTTLE BODY WAS DEFECTIVE. THE SOLENOID WAS BAD. FORTUNATELY, MY INCIDENTS HAPPENED AT A LOW SPEED. THIS COULD BE CATASTROPHIC AT HIGH SPEED, RUNNING THE RISK OF A HIGH-SPEED, REAR-END COLLISION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643469October 9, 2014
ELECTRONIC STABILITY CONTROL (ESC), STEERING
DRIVING ON HIGHWAY AS I WAS EXITING THE CAR POWERSTEERING GAVE OUT AND WAS LEFT WITH NO MANUBILITY. WAS ABLE TO POWER THRU AND GET TO THE DEALER RIGHT AT THE CORNER OF THE EXIT. DEALER SAID IT DID PART WAS NOT COVERED UNDER POWER TRAIN WARRANTY BECAUSE TECHNICALLY IT DOES NOT MAKE THE CAR MOVE. BUT WITH OUT IT YOU CAN'T MOVE THE CAR NO POSSIBLE STEERING. DEALER SAID THEY HAD THE PART IN STOCK DUE TO OTHER 2012 MUSTANGS WITH SAME PROBLEM ALSO FOUND OUT THAT THE FOCUS AND F150 HAVE HAD THE SAME PROBLEMS AND HAVE BEEN CALLED BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640321September 30, 2014
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE REAR DRIVER SIDE MARKER LIGHT WAS CORRODED. THE CONTACT REPLACED THE BULB, BUT IT FAILED TO ILLUMINATE DUE TO CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639798September 29, 2014
STRUCTURE:BODY
THE LEADING EDGE OF THE HOOD IS SHOWING SIGNS OF CORROSION UNDER THE PAINT. FORD KNOWS OF THE PROBLEM AND WILL NOT COVER THE DEFECT PAST THE STANDARD RUST THROUGH WARRANTY MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640020September 29, 2014
POWER TRAIN
TODAY WHILE TRYING TO ACCELERATE AT A INTERSECTION AND SHIFT FROM 1ST TO 2ND GEAR THE TRANSMISSION WOULDN'T LET ME INTO 2ND. NOW IF THIS JUST HAPPENED ONCE I WOULD LET IT GO BUT THIS HAS HAPPENED SEVERAL TIMES. THIS IS A BIG SAFETY ISSUE CONSIDERING IT CAUSES MY CAR TO SLOW WHILE I'M TRYING TO GET INTO GEAR WITH TRAFFIC COMING AT ME. THIS NEEDS TO BE RESOLVED BEFORE SOMEONE DIES. I'M NOT THE ONLY PERSON WHO HAS COMPLAINED ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639649September 28, 2014
ELECTRICAL SYSTEM, POWER TRAIN
ELECTRONIC THROTTLE BODY FAILURE. DASH LIGHT CAME ON AS VEHICLE STARTED LIMPING TO STOP IN TRAFFIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631956September 9, 2014
POWER TRAIN
I HAD JUST LEFT MY HOUSE AND PULLED OUT ONTO THE ROAD. AS THE VEHICLE STARTED TO ACCELERATE, THE CAR SUDDENLY SHOOK AND SHUDDERED AND WOULDN'T RESPOND TO THE GAS PEDAL. THE WRENCH SYMBOL CAME ON THE DASH. THE CAR WOULD NOT RESPOND TO PRESSING THE GAS PEDAL AND WOULDN'T GO OVER 3 OR 4 MILES AN HOUR. I PUT ON THE HAZARD LIGHTS, AS THERE WERE VEHICLES COMING UP BEHIND ME ON THE TWO-LANE ROAD AND THEY HAD TO GO AROUND ME. IT WAS VERY SCARY NOT BEING ABLE TO CONTROL THE CAR AND GET OUT OF THE WAY OF OTHER VEHICLES. THIS WAS THE FIRST INCIDENT WITH THE VEHICLE, NO PRIOR WARNING OF ANY ISSUES. PRELIMINARY RESEARCH SHOWS THAT OTHER FORD VEHICLES HAVE HAD ISSUES WITH THROTTLE BODY FAILURES, WITH VERY SIMILAR DESCRIPTIONS TO THIS ISSUE WITH MY 2012 FORD MUSTANG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631234September 6, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
AT APPROXIMATELY 60 MPH ON I-295 IN MODERATELY HEAVY TRAFFIC, THERE WAS AN AUDIBLE "CLUNK" AND VEHICLE IMMEDIATELY BEGAN DECELERATING. PRESSING ON THE GAS PEDAL DID NOT POWER THE VEHICLE. DRIVER WAS ALREADY IN THE FAR RIGHT LANE PREPARING TO EXIT, SO SAFELY MADE IT TO THE SHOULDER. HAD DRIVER BEEN IN ANOTHER LANE, THERE WOULD BE SIGNIFICANT RISK OF COLLISION AS THE VEHICLE LOST POWER SO QUICKLY. VEHICLE WAS TOWED TO FORD DEALER, WHO REPORTED THAT THE THROTTLE BODY HAD FAILED. FORD DENIED THAT THROTTLE BODY FAILURE WAS A COMMON ISSUE WITH THE MUSTANG, ALTHOUGH IT HAS BEEN IN SEVERAL OTHER FORD MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617374July 29, 2014
ENGINE, POWER TRAIN
2012 FORD MUSTANG THROWS CHECK ENGINE LIGHT AND WRENCH GOING INTO "LIMP MODE" (CAR CUTS ALL ACCELERATION, AND JUST IDLES). I HAD TO PULL TO THE SIDE OF THE ROAD, AND SHUT VEHICLE OFF. VEHICLE RETURNED TO NORMAL AFTER ONE OR TWO TURN ONS. THIS WILL OCCUR EVERY OTHER DAY, AND MULTIPLE TIMES IN A DAY. VERY DANGEROUS IF IT WAS TO HAPPEN WHILE MERGING IN TRAFFIC. THIS IS NOT COVERED UNDER FORD POWERTRAIN OR EMISSIONS WARRANTY, THEY CLAIM THAT IT IS AN "ATTACHMENT" TO THE ENGINE, NOT A PART OF IT. THIS ISSUE HAS CAUSED THEM TO EXTEND THEIR WARRANTIES ON THE FORD ESCAPE AND FUSION, BUT NOT THEIR OTHER VEHICLES AFFECTED BY THIS ISSUE. THEY HAVE QUOTED ME $700 DOLLARS TO COMPLETELY REPLACE THE THROTTLEBODY. THIS IS A VERY DANGEROUS ISSUE, THAT IS LINKED TO MORE THAN JUST THE FORD ESCAPE AND FUSION, AND FORD HAS NOT GIVEN THEIR OTHER VEHICLES OWNER'S THE SAME WARRANTY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616512July 26, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE 2012 MUSTANG IS EQUIPPED WITH AN SYSTEM CALLED ADVANCTRAC. IT IS AN ELECTRONIC STABILITY CONTROL SYSTEM THAT WORKS IN COORDINATION WITH THE ELECTRONIC ASSISTED POWER STEERING. THIS MORNING WHILE DRIVING MY CAR TOTALLY SHUT DOWN NOSE DIVED AND TURNED RIGHT BACK ON. WHEN IT RETURNED TO POWER THE ADVANCTRAC SYSTEM HAD TOTALLY SHUT. THE WHEEL WAS IMPOSSIBLE TO TURN DUE TO THE ELECTRONIC SYSTEM SHUTTING DOWN. HAD THIS BEEN IN A CORNER AT SPEED ON A HIGHWAY I WOULD HAVE CERTAINLY LEFT THE ROAD. UPON INVESTIGATING MY CAR I FOUND A BLOWN 100AMP FUSE BY MY BATTERY. THIS IS EXTREMELY DANGEROUS. ALL ANYONE NEEDS TO DO IS HIT THE INTERNET AND SEE THE NUMBER OF PEOPLE THAT HAVE HAD THIS EXACT ISSUE WITH THIS CAR. BE IT FROM THE FUSE OR SOMETHING ELSE THIS SHUTDOWN IS FREQUENT. IN LIEU OF RECENT ISSUES WITH GM I CANNOT BELIEVE THAT FORD IS IGNORING THIS. THIS CAN AND COULD BE A VERY DANGEROUS SITUATION FOR ANYONE. I CONTACTED FORD AND THE DEALER TODAY AND THEY BLEW ME OFF SO NOW I AM CONTACTING YOU. HOPEFULLY I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608776July 7, 2014
POWER TRAIN
ACCORDING TO MY FORD DEALERSHIP, THE SYNCHRONIZERS BETWEEN 1ST AND 2ND BEARS FAILED. I HAVE HAD SEVERAL ISSUES WITH THIS TRANSMISSION PREVIOUSLY, CAUSING THE CAR TO FAIL TO SHIFT WHILE ACCELERATING. THIS IS INCREDIBLY DANGEROUS, AS FAILURE TO ACCELERATE WHILE MERGING INTO TRAFFIC WOULD HAVE BEEN CATASTROPHIC. THANKFULLY, I WAS IN A PARKING LOT WHEN MY TRANSMISSION FAILED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607549July 1, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING:BACK UP LIGHTS, POWER TRAIN, EXTERIOR LIGHTING
MY 2012 FORD MUSTANG HAS BEEN EXPERIENCING PROBLEMS STARTING WITH THE VEHICLE IN THE PARK POSITION. ALL OF THE APPROPRIATE LIGHTS ON THE DASH COME ON, BUT THE CAR WILL NOT CRANK UNTIL I PLACE THE GEAR SHIFT LEVER INTO THE NEUTRAL POSITION. THIS HAPPENS WITH THE CAR PARKED ON LEVEL GROUND AND THE EMERGENCY BRAKES APPLIED AND I HAVE VERIFIED THAT THE INDICATOR SHOWS THE P FOR PARK. AFTER, DOING RESEARCH I HAVE FOUND THAT FORD RECALLED SOME 2012/13 MUSTANGS FOR THE TRANSMISSION RANGE SENSOR (TRS) WHICH WAS NOT PROPERLY CALIBRATED AFFECTING THE STARTER INTERLOCK PREVENTING THE VEHICLE FROM STARTING UNTIL THE TRANSMISSION IS PLACED IN NEUTRAL. THE RECALL WAS 12C23, NHTSA # 12V190000, MY 2012 MUSTANG WAS NOT INCLUDED IN THIS RECALL, BUT I HAVE THE SAME PROBLEM WITH AN IMPROPERLY CALIBRATED (TRS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604364June 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 70 MPH THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DIAGNOSE A FAILURE. NO REPAIRS WERE MADE TO THE VEHICLE AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604374June 18, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 22,000 AND THE CURRENT MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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