Ford Mustang Complaints (2011)

466 consumer complaints on file.

#10639212September 26, 2014
VISIBILITY/WIPER
DRIVING NORMAL SPEED, NO CARS PRESENT 60 DEGREE DAY, REAR CONVERTIBLE WINDOW MADE A LOUD POP AND THEN SHATTERED. THE REAR DEFROST WAS ON AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638618September 24, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
THIS BEGAN AS OF LAST THURSDAY. I HAVE A 2011 FORD MUSTANG THAT I BOUGHT JUST LAST AUGUST. AS I WAS DRIVING ON THE FREEWAY, A WRENCH LIGHT CAME ON AND MY CAR SEEMED TO HAVE STALLED ON ME. I THOUGHT MAYBE IT WAS BECAUSE IT WAS POURING DOWN RAINING SO I WAS ABLE TO PULL OVER INTO A PARKING LOT SINCE I WAS EXITING THE FREEWAY. I TURNED OFF THE CAR AFTER IT SEEMED TO VIBRATE A BIT, WAITED A FEW MOMENTS, TURNED IT BACK ON AND IT SEEMED FINE. I WAS ABLE TO GET HOME AND PARK IT ONLY A FEW MILES FROM WHERE IT HAPPENED. I HAD A DOC APPOINTMENT LATER THAT DAY AND WAS ABLE TO GET THERE. IT WAS WHEN I WAS ON MY WAY HOME THAT IT HAPPENED AGAIN, ON THE FREEWAY! IT OCCURRED AGAIN THE NEXT DAY (FRIDAY) AS I WAS LEAVING FROM WORK. I WAS ON THE FREEWAY AGAIN IN BUSY TRAFFIC AND IT HAPPENED TWICE EXCEPT THE SECOND TIME, MY ENGINE LIGHT CAME ON. MY DAD TOOK IT TO A MECHANIC, IT WAS HOOKED UP TO THE COMPUTER AND NO CODE CAME BACK. COOLANT WAS PUT IN IT AND THE ENGINE LIGHT WENT OFF. THE THROTTLE BODY WAS CLEANED. EVERYTHING WAS FINE AFTERWARDS. TODAY, I'M DRIVING TO WORK AND IT GOES INTO LIMP MODE TWICE ON THE FREEWAY WHILE DRIVERS ARE SWERVING AROUND ME! THIS IS NOT SAFE AT ALL! I HAVE EXTENDED WARRANTY ON MY CAR SO THIS IS GOING TO HAVE TO BE FIXED ASAP. TO ANYONE ELSE HAVING THIS PROBLEM, PLEASE BE CAREFUL. ONCE IT GOES INTO LIMP MODE, YOUR SPEED WILL DRASTICALLY DECREASE AND YOU WILL NOT BE ABLE TO ACCELERATE. IT IS SCARY BECAUSE NOT ALL PARTS OF THE FREEWAY HAVE A SHOULDER TO PULL OVER...THIS NEEDS TO BE A RECALL BEFORE SOMEONE IS SERIOUSLY HURT. I'VE READ UP ON OTHER OWNER'S ISSUES AND SAW THAT THERE HAVE BEEN QUITE A FEW WRECKS BEHIND THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637416September 19, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
DEFECTIVE ELECTRONIC THROTTLE BODY (ETB) AS PER CODE P2111. FORD CUSTOMER SERVICE IS EXCLUDING MUSTANGS FROM THE CUSTOMER SATISFACTION PROGRAM 13N03 - WHICH CLEARLY STATES THERE IS A PROBLEM WITH ETBS DURING THIS TIME. LOOKING OVER THE INTERNET, IT IS CLEAR THAT 2011 MUSTANGS WHERE BUILT WITH THE SAME TYPE OF ETB AS THE MODELS COVERED UNDER THE PROGRAM (FUSION, ESCAPE, MERCURY MARINER AND MERCURY MILAN). THE PROGRAM EXTENDS THE WARRANTY ON THE THROTTLE BODY TO A TOTAL OF 10 YEARS OR 150,000 MILES FROM THE WARRANTY START DATE, WHICH EVER OCCURS FIRST. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE AS IT BASICALLY STALLS AND CANNOT BE RESTARTED WITHOUT TURNING THE IGNITION COMPLETELY OFF - WHICH IN TURN TURNS OFF POWER ASSET TO STEERING AND BRAKES. THIS STALLING CONDITION OCCURS RANDOMLY WITHOUT WARNING IN TRAFFIC. IN THIS CASE VEHICLE BARELY OUT OF FACTORY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10631855September 9, 2014
POWER TRAIN, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE AND REAR WINDOW TINT WERE DETERIORATING. THE TINT WAS IMPACTING VISIBILITY AND WAS REMOVED ON THE FRONT PASSENGER SIDE. THE REAR WINDOW TINT WAS NOT REMOVED AND NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER MULTIPLE TIMES, BUT NO REMEDY WAS PROVIDED. UPON MAKING A TURN OR WHILE TRAVELING AT ANY SPEED, THE GEARS DOWNSHIFTED TOO FAST. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 29,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628802August 27, 2014
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
DEFECTIVE ELECTRONIC THROTTLE BODY (ETB) AS PER DEALERSHIP DIAGNOSIS. FORD CUSTOMER SERVICE IS EXCLUDING MUSTANGS FROM THE CUSTOMER SATISFACTION PROGRAM 13N03 - WHICH CLEARLY STATES THERE IS A PROBLEM WITH ETBS DURING THIS TIME. LOOKING OVER THE INTERNET, IT IS CLEAR THAT SOME MUSTANGS WHERE BUILT WITH THE SAME TYPE OF ETB AS THE MODELS COVERED UNDER THE PROGRAM (FUSION, ESCAPE, MERCURY MARINER AND MERCURY MILAN). THE PROGRAM EXTENDS THE WARRANTY ON THE THROTTLE BODY TO A TOTAL OF 10 YEARS OR 150,000 MILES FROM THE WARRANTY START DATE, WHICH EVER OCCURS FIRST. THIS CAR IS EXTREMELY DANGEROUS TO DRIVE AS IT BASICALLY STALLS AND CANNOT BE RESTARTED WITHOUT TURNING THE IGNITION COMPLETELY OFF - WHICH IN TURN TURNS OFF POWER ASSET TO STEERING AND BRAKES. CAR MAY TAKE UP TO 3 OR 4 TRIES TO START NORMALLY. THIS STALLING CONDITION CAN OCCUR UP TO 5 TIMES IN AN 8 MILE TRIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627143August 21, 2014
POWER TRAIN
AROUND 17000 MILES THE VEHICLE CLUTCH PEDAL TOOK A FEW SECONDS TO DISENGAGE WHEN SHIFTING FROM 2ND TO 3RD ON HIGHER RPMS. ALSO, WHEN SHIFTING INTO 2ND AND 3RD AT 3-4K RPMS, I WOULD FEEL A NOTCHING FEEL ON THE SHIFTER FROM THE TRANSMISSION LIKE IF IT FEELING A FEW TEETH FROM THE TRANSMISSION'S GEARS OR SYNCROS. I AM STILL NOT SURE, DEALERSHIPS STILL HAVEN'T OPENED THE TRANSMISSION TO FIND OUT. CAR JUST HIT 36000 MILES, FOUND OUT THEIR WAS A RECALL OR WARRANTY COVERAGE FOR THE PEDAL ISSUE, IF CAR UNDER 36000 MILES. WAS NEVER INFORMED FROM PRECIOUS VISITS. DRIVER SEAT ALSO STOP WORKING COMPLETE, DOESN'T MOVE ANYWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626053August 18, 2014
FUEL/PROPULSION SYSTEM, ENGINE, POWER TRAIN
VEHICLE STALLED ON THE HIGHWAY WITH 'WRENCH LIGHT ON" MEANING AN ELECTRICAL/ENGINE PROBLEM WITH THE THROTTLE SYSTEM. CAR WENT INTO 'LIMP HOME MODE'. DEALER SAYS THE TBS NEEDS REPLACING AND FORD IS HAVING ISSUES WITH SUCH SYSTEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621086August 9, 2014
TIRES
THIS CAR HAS 26,600 MILES ON IT AND THE PIRELLI P ZERO NERO ALL SEASON RADIAL TIRES ARE SEPARATING BETWEEN THE TREADS. THIS HAS HAPPENED ON ALL FOUR TIRES. I FEAR FOR MY SAFETY THAT THESE TIRES WILL BLOW OUT. I ASKED THE SALESMAN THAT SOLD ME THE CAR AND HE WAS CLUELESS AND DID NOT OFFER ANY HELP. PLEASE HELP. THE TIRES SAY THEY WERE MADE IN BRAZIL AND SHOW THIS - P 235/50 ZR1897W. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617205July 29, 2014
ENGINE
IN THE MIDDLE OF DRIVING DOWN THE ROAD, ALL OF A SUDDEN I LOSE POWER TO THE GAS PEDAL AND THE WRENCH LIGHT COMES ON. I PULL OVER AND PUT IT IN PARK, IT MAKES A HORRIBLE RACKET WHEN IN IDLE. SO I HAVE TO TURN THE CAR OFF AND BACK ON. SOMETIMES IT'S OKAY FOR THE REST OF THE DAY AND OTHER TIMES IT'S NOT EVEN A MILE DOWN THE ROAD AND IT'S DOING THE SAME THING AGAIN...I CHECKED TO SEE IF THERE WERE ANY RECALLS WITH THE FORD COMPANY, AND THERE WERE NONE...MY CHECK ENGINE LIGHT HAS SINCE COME ON AND NOW I KNOW FOR SURE THAT IT'S THE THROTTLE ACTUATOR MOTOR...LOOKS LIKE THERE HAVE BEEN QUITE A FEW COMPLAINTS OF THE SAME THING! I DEFINITELY THINK THERE SHOULD BE A RECALL ON THIS PART!! *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616907July 28, 2014
ENGINE
WAS DRIVING ON INTERSTATE, WITHOUT WARNING WENT INTO LIMP MODE, WHICH I HAD TO PULL TO SIDE OF ROAD, TURNED OFF MOTOR TO RESET, BUT EVERY TIME I TAKE OFF IT GOES IN LIMP MODE, I TOOK IT TO DEALERSHIP TO HAVE THEM TAKE A LOOK AT THEY SAID THAT IT'S NOT UNDER WARRANTY ANY MORE AND THAT THE REPAIR WOULD BE ALMOST 1100 DOLLARS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616480July 26, 2014
POWER TRAIN
AT HIGH RPM'S IN 2ND GEAR WOULD NOT SHIFT INTO 3RD TWICE THIS HAPPENED. ON NORMAL ROAD CONDITIONS NOTICED 3RD WAS LIKE NEUTRAL SO I WOULD HAVE TO GO FROM SECOND TO FOURTH THEN IN DOING THAT 4TH GEAR WAS HAVING ISSUES WHETHER I'M UP SHIFTING OR DOWNSHIFTING 3RD AND 4TH NO LONGER WORK UNDER ANY CONDITION THEY FEEL LIKE NEUTRAL SO NOW I ONLY CAN US 1,2,5,6 I NO LONGER HAVE A 3 AND 4 . SO WHILE AT TRACK CAR NEVER WENT PASSED SECOND AND THE DRIVE HOME WAS MISSING 2 GEARS JUST LIKE THAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10614707July 19, 2014
VEHICLE SPEED CONTROL
FOUR INCIDENTS OF "LIMP HOME" OPERATION IN THREE CONSECUTIVE OUTINGS WITH AN OBD-II DIAGNOSTIC ON THE FINAL DRIVE INDICATING P2111--A FAULT WITH THE ELECTRONIC THROTTLE CONTROL. THE DEALERSHIP WAS CONTACTED AND THEIR OFFICIAL WORD WAS "THEY HAD NOT HEARD OF ANY ISSUES LIKE MINE." THE ELECTRONIC THROTTLE BODY (ETB) WAS REPLACED AND THE PROBLEM ELIMINATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611312July 17, 2014
POWER TRAIN
THE ELECTRONIC THROTTLE BODY IS DEFECTIVE. THE CAR LOSES POWER AND NOTHING HAPPENS WHEN I STEP ON THE GAS, BUT THE ENGINE DOES NOT TURN OFF. I HAVE PULLED OVER AND THE CAR SHAKES PRETTY VIOLENTLY. ONCE I TURN IT OFF AND BACK ON EVERYTHING SEEMS FINE FOR A WHILE BUT EVENTUALLY DOES IT AGAIN. GOT THE CODE P2111. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10611083July 16, 2014
VEHICLE SPEED CONTROL, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING MY 2011 FORD MUSTANG DOWN THE ROAD THE CHECK ENGINE LIGHT AND THE WRENCH LIGHT CAME ON AND LOST ALL POWER, THE ENGINE NEVER DIED BUT WOULD ONLY IDLE VERY ROUGH. I TOOK IT TO HAVE THE CODE READ OUT, IT SHOWED A CODE P2111 THROTTLE BODY ACTUATOR WIDE OPEN. IT HAS DONE THE SAME THING 2 TIMES TODAY. ONCE YOU PULL OVER AND CUT THE ENGINE OFF THEN RESTART IT WILL RUN FINE, BUT NOT FOR LONG BEFORE DOING THE SAME THING AGAIN. I GOT ONLINE TO SEE WHAT THE CODE P2111 MEANS, TO MY SURPRISE THIS SEEMS TO BE A BIG PROBLEM ON MUSTANGS, ESCAPES, AND FUSIONS. FORD HAS ISSUED AN EXTENDED WARRANTY ON CERTAIN THROTTLE BODIES.THIS COULD POTENTIALLY BE A SERIOUS SAFETY PROBLEM LOOSING POWER WHILE DRIVING DOWN THE HIGH WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10609585July 10, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
MY WIFE ,WHO IS THREE MONTHS PREGNANT, WAS DRIVING DOWN THE ROAD WHEN THE WRENCH LIGHT CAME ON AND VEHICLE LOST POWER AND WENT INTO WHAT I AM HEARING IS "LIMP MODE". THE CAR LOSSES POWER , NEVER SHUTS OFF, IT REDUCES THE RPMS TO ABOUT 600 AND SPEED TO ABOUT 10 TO 12 MPH. WHEN THIS HAPPENED TO HER SHE JUST BARELY GOT OFF THE ROAD BEFORE AN 18 WHEELER HIT HER FROM BEHIND. WHEN I ARRIVED ON SCENE I CUT THE VEHICLE OFF FOR ABOUT 10 SEC. THEN STARTED IT BACK UP AND IT RAN FINE. THIS HAPPENED TWICE MORE BEFORE THE CHECK ENGINE LIGHT CAME ON. WHEN I SCANNED THE CAR TROUBLE CODE P2111 DISPLAYED SAYING FAILED THROTTLE BODY. I RESET THE COMPUTER WENT TO THE DEALERSHIP AND WAS TOLD IT WOULD BE ABOUT $170.00 ANDTHERE WAS ABOUT A 50% CHANCE THEY WOULD NOT BE ABLE TO DETERMINE THE PROBLEM SO I KEPT MY MONEY AND LEFT. DOING SOME RESEARCH ON THE INTERNET I HAVE FOUND MANY DIFFERENT FORUMS WHERE PEOPLE WITH MUSTANGS ARE HAVING THE SAME ISSUE WITH THEIR ETB ( ELECTRONIC THROTTLE BODY) ON THEIR VEHICLE BUT FORD SAYS THERE IS NO ISSUE. WHILE DOING MY RESEARCH I FOUND WHERE FORD ISSUED A CUSTOMER SATISFACTION PROGRAM NO. 13N03 ON FUSIONS, ESCAPES, AND MILIANS FOR A DEFECTIVE EBT BUT THE MUSTANG IS NOT COVERED OR ACKNOWLEDGED EVEN THOUGH THE PROBLEM DESCRIBED IS THE SAME EXACT ISSUE THAT IM HAVING. THIS HAS HAPPENED TO US ABOUT 10 DIFFERENT TIMES SINCE THE FIRST INSTANCE. IT'S A KNOWN ISSUE AS FAR AS I AM CONCERNED AND A MAJOR SAFETY ISSUE. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608476July 6, 2014
FUEL/PROPULSION SYSTEM
2011 MUSTANG 3.7. AT VARIOUS SPEEDS THE VEHICLE WENT INTO LIMP MODE. DISPLAYED CODE P2111. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608174July 3, 2014
STEERING
WHILE DRIVING, THE POWER STEERING ASSIST FAILURE INDICATOR CAME ON ALONG WITH THE SERVICE ADVANCE-TRACK INDICATOR AND THEN THE STEERING WHEEL LOCKED COMPLETELY. THIS FORCED ME INTO ONCOMING TRAFFIC AND WITH NO ABILITY TO STEER THE CAR AT ALL. I WAS FORCED OFF THE ROAD BECAUSE I COULD NOT CHANGE DIRECTION AT ALL AND ENDED UP HITTING MY HEAD, ELBOW AND KNEES. AFTER CALLING THE FORD DEALER, THEY INFORMED ME THAT THERE WAS A "TSB" ABOUT IT BUT NO RECALL. THE DEALER THEN WENT ON TO TELL ME THAT ALMOST ALL THE FORD VEHICLES HAD BEEN RECALLED FOR THE SAME PROBLEM, EXCEPT THE MUSTANG EVEN THOUGH THEY SEE MORE OF THIS PROBLEM IN MUSTANGS THAN ANY OTHER MODEL. THEY THEN QUOTED ME OVER $3,000 TO HAVE IT REPAIRED. THIS PROBLEM, IN MY OPINION, COULD'VE KILLED ME AND I'M SHOCKED THAT IT HASN'T COST ANY ELSE THEIR LIFE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10607793July 2, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE DECELERATED AND WOULD NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607146June 30, 2014
POWER TRAIN
VEHICLE WAS PURCHASED 11/29/2013/ WITH 21851 MILES ON IT . I QUESTIONED THE FUNCTIONING OF MY MANUAL TRANSMISSION WITHIN 2 DAYS OF DELIVERY WITH PROBLEMS SUCH AS NOTCHINESS IN GEAR SHIFTER / REVERSE, 1ST, 2ND AND GRINDING INTO 3RD GEARS. VEHICLE SENT TO FORD. I RECEIVED THE VEHICLE BACK ON 12/02/13, 25978 MILES; WAS TOLD THE VEHICLE WAS REPAIRED UNDER FORD TSB- TRANSMISSION FLUID WAS REPLACED. THE VEHICLE DID PRESENT WITH SOME IMPROVEMENT. JANUARY 11 2013, RETURNED THE VEHICLE BACK TO FORD/ PROBLEMS AGAIN WITH MANUAL TRANSMISSION. I EXPERIENCED GEARS GRINDING FROM PARK POSITION IN ATTEMPT TO SHIFT GEARS FROM REVERSE TO 1ST TO 2ND, MAJOR GRIND FROM 3RD TO 4TH GEARS. FURTHERMORE; DUE TO AWKWARDNESS OF THE DISPLACEMENT OF THE CLUTCH PEDAL ( I AM 5'3 ) THE VEHICLE WILL ONLY FUNCTION WHEN THE CLUTCH PEDAL IS DISPLACED COMPLETELY DOWN TO THE FLOOR BOARD WHICH MAKES MY SAFETY VULNERABLE CONSIDERING I HAVE TO ELECTRONICALLY ( ELECTRIC SEATS) PLACE MY SEAT FORWARD RESULTING IN BODY POSITIONED TOO CLOSE TO PROXIMITY OF THE STEERING WHEEL WITH MY KNEES LOCATED APPROXIMATELY 1 TO 2 INCHES FROM THE DASH BOARD. UPON EXITING THE VEHICLE, THE SEAT MUST BE POSITIONED BACKWARDS IN ORDER TO EXIT .TRANSMISSION ISSUES WAS ADDRESSED BY FORD/ EXTENSIVE TRANSMISSION WORK WAS PERFORMED ON THE VEHICLE. AGAIN THE VEHICLE WAS IN FORD'S SHOP FROM 1/11/14 TO 3/10/2014...ALMOST 8 WEEKS!!. JUNE 28, 2014 APPROXIMATELY 32300 MILES ON IT, MY VEHICLE IS ONCE AGAIN BACK TO FORD DUE TO NOTCHINESS OF REVERSE, FIRST, SECOND AND THIRD GEARS/ CLOSE SEATING ISSUES ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606118June 26, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE WRENCH WARNING INDICATOR ILLUMINATED AND THE VEHICLE DECELERATED UNTIL IT CAME TO A COMPLETE STOP. THE VEHICLE WOULD IDLE ROUGHLY AND BECAME VERY DIFFICULT TO RESTART. THE PROBLEM RECURRED APPROXIMATE FOUR TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE PROBLEM.THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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