Ford Mustang Complaints (2011)

466 consumer complaints on file.

#10722136May 29, 2015
STEERING
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE CONTACT TURNED THE STEERING WHEEL TO THE RIGHT BUT THE VEHICLE DID NOT TURN. THE FAILURE RECURRED NUMEROUS TIMES. THE CONTACT ALSO STATED THAT THE FRONT PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. UPDATED 7/28/15*CN UPDATED 10/17/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10721138May 23, 2015
POWER TRAIN
MY VEHICLE LOSES ACCELERATION OF ANY KIND INTERMITTENTLY. THIS ALWAYS HAPPENS WHEN MY FOOT IS OFF THE GAS PEDAL. WHEN I PULL OVER AND PUT THE CAR IN PARK IT HESITATES LOUDLY. IF I TURN THE CAR OFF AND LET IT SIT IT STARTS FINE AFTER A MINUTE OR TWO. THE TECH SAID IT IS THE THROTTLE BODY AND NEEDS TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10717818May 21, 2015
VEHICLE SPEED CONTROL
WHILE DRIVING 65 MPH ON THE INTERSTATE MY VEHICLE WENT INTO "LIMP MODE" CAUSING THE VEHICLE TO DRASTICALLY SLOW DOWN AND REQUIRING EVASIVE ACTION TO GET TO THE SHOULDER DURING HEAVY TRAFFIC. THIS HAS NEVER HAPPENED BEFORE AND I WENT TO THE DEALERSHIP AND WAS ADVISED THAT THE FAULT CODE WAS "P21111 THOTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10713304April 28, 2015
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE STOPPED AT A STOP SIGN WITH THE BRAKE PEDAL DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND TURNED THE VEHICLE OFF TO STOP THE ENGINE. THE VEHICLE RESTARTED; HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. UPDATED 6/11/15*CN MA 10/22/2015 UPDATED 10/11/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703281April 2, 2015
ELECTRICAL SYSTEM, ENGINE
DRIVING UP HILL GOING ABOUT 20. ORANGE WRENCH ICON COMES ON AND I LOSE ALL ACCELERATION. HAD TO PULL OVER GOING UP A HILL LOSING ACCELERATION FAST WHEN CARS ARE PARKED ON THE SIDE OF THE ROAD. BARELY MADE IT TO A TURN AND PARKED MY CAR. HAD TO TURN THE CAR OFF AND WAIT A MINUTE AND TURN IT BACK ON. TURNED AROUND AND WENT HOME. CALLED FORD DEALERSHIP AND ASKED WHAT COULD BE THE ISSUE. THE MECHANIC SAID IT COULD BE ONE OF TWO THINGS. TOOK THE CAR IN TO GET A DTC CODE AND THEY COULDN'T FIND IT. THE MECHANIC SAID IT WAS SAFE TO DRIVE. 4 DAYS LATER THE SAME THING HAPPENED GOING 60. HAD TO PULL OVER AND RESTART THE IGNITION. ALMOST GOT REAR ENDED. TOOK IT TO THE DEALER AGAIN. NO CODE. THEY TELL ME IT IS SAFE TO DRIVE STILL. THREE DAYS LATER IT HAPPENS AGAIN ON THE SAME ROAD GOING 60. CERTAIN PART OF THIS ROAD HAVE NO PLACE TO PULL OVER. HAVE TO DRIFT MY CAR FOR A BIT TO GET TO A SAFE AREA. ALMOST GET REAR ENDED. CALL DEALERSHIP. THEY TELL ME THE EARLIEST THEY CAN SEE ME IS ONE WEEK AWAY. THIS MORNING ON THE WAY TO WORK IT CRAPS OUT ON ME 5 TIMES IN 20 MINUTES. LUCKILY IT WAS 5 AM AND THERE WERE FEW PEOPLE ON THE ROAD. I DO THE SAME THING AND RESTART THE CAR. I USED MY TUNER THIS TIME AND GOT A CODE OF P2111 - THROTTLE BODY ACTUATOR CODE. I KNOW THIS HAS BEEN AN ISSUE WITH OTHER FORDS AS WELL AND CHECKING THE MESSAGE BOARDS FOR THE MUSTANGS AND I HAVE SEEN QUITE A FEW OF THESE INCIDENTS, BUT I DID NOT SEE WHERE THE NHTSA WAS LOOKING AT THE MUSTANGS. MAYBE THIS SHOULD BE LOOKED INTO BEFORE A LAWSUIT HAPPENS BECAUSE OF THIS? THIS CAR IS NOT SAFE TO DRIVE NO MATTER WHAT THEY TELL ME. I WILL CALL THE DEALERSHIP THIS MORNING AND GIVE THEM THE CODE SO THEY CAN FINALLY FIX MY CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703244April 1, 2015
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL, POWER TRAIN
VEHICLE SPEEDOMETER SEEMS TO BE 8-15 MPH TOO FAST . DEFINITELY OFF . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693099March 9, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE SLOWING DOWN TO MAKE A LEFT TURN AT APPROXIMATELY 5 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, BACK, KNEE, AND HEAD THAT REQUIRED MEDICAL ATTENTION. ADDITIONALLY, THREE PASSENGERS THAT WERE IN THE OTHER VEHICLE ALSO SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
4
Deaths:
0
#10682124February 9, 2015
ENGINE
WHILE DRIVING HOME FROM STORE MOTOR SUDDENLY WENT INTO LIMP-HOME MODE. LOST POWER TO ENGINE AND MOST STEERING. BARELY ABLE TO GET CAR OFF OF THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680719February 2, 2015
POWER TRAIN
I'VE NEVER HAD SIMILAR ISSUE BEFORE THIS. I WAS ACCELERATING SLOWLY AT A SPEED OF APPROXIMATELY 20-30 MPH WHEN THE CAR LURCHED, THE "TRACTION CONTROL" LIGHT AND WRENCH LIGHT CAME ON, AND I WAS UNABLE TO ACCELERATE THE CAR AT ALL. I WAS FORCED TO PULL TO THE SIDE OF THE ROAD. AFTER ABOUT 30 SECONDS I ATTEMPTED TO RESTART THE CAR AND THE ENGINE TURNED A FEW EXTRA TIMES BUT DID START. I WAS ABLE TO DRIVE HOME (WITHIN 0.5 MILE) AT VERY SLOW SPEEDS. OVER THE NEXT DAY I TESTED THE CAR ON BACK ROADS: IT FREQUENTLY REQUIRED THE ENGINE TO TURN EXTRA IN ORDER TO START, AND IT SEEMED THAT WHENEVER I TRIED TO ACCELERATE TOO RAPIDLY THE PROBLEM RETURNED AND I WAS FORCED TO COAST/BRAKE TO A STOP AND RESTART THE ENGINE. IF I ACCELERATED VERY SLOWLY I WAS ABLE TO DRIVE THE CAR BUT AT NO POINT COULD I PASS 20-30 MPH. I HAD THE CAR TOWED TO MY FORD DEALERSHIP WHERE THEY DIAGNOSED AN ELECTRONIC THROTTLE BODY FAILURE BASED ON EEC TEST AND CODE P2112. THEY NOTED A STUCK ETB ACTUATOR AND ETB ACTUATOR BINDING CAUSING SYSTEM TO GO INTO FAILSAFE MODE. THE ETB ASSEMBLY AND FULL THROTTLE BODY WAS REPLACED AND THE CAR DRIVES WELL NOW. THIS IS A BIG SAFETY ISSUE BECAUSE IF I HAD BEEN ON A MAJOR FREEWAY OR A HILL (AS ARE FREQUENT IN MY AREA) I COULD HAVE BEEN INVOLVED IN A SERIOUS INJURY. THE DEALERSHIP WAS NOT AWARE OF OR DID NOT OFFER ANY EXTENDED WARRANTIES FOR DEFECTIVE THROTTLE BODIES OR SENSORS AND IF THIS EXISTS I AM INTERESTED TO PURSUE REIMBURSEMENT OF THE COST OF MY REPAIRS AND LABOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679638January 29, 2015
ENGINE, FUEL/PROPULSION SYSTEM
11/14/2014 - VEHICLE ENGINE APPEARED TO STALL OR SHUTDOWN (NO POWER) WITH "WRENCH" DISPLAYED WHILE EXITING HIGHWAY. COASTED TO SHOULDER AND RESTARTED VEHICLE MILEAGE APPROX 32,100. RE-OCCURRED ON 12/9/2014 WHILE TRAVELING ON HIGHWAY AT 70 MPH - WAS ABLE TO COAST TO SHOULDER AND RESTART. FORD DEALER RAN COMPLETE DIAGNOSTICS NEXT DAY BUT COULD NOT IDENTIFY A PROBLEM. VEHICLE MILEAGE LESS THAN 33,000. OCCURRED AGAIN ON 1/27 ON HIGHWAY WHILE TRAVELING ON HIGHWAY AT 65 MPH - COASTED TO SHOULDER AND PLUGGED IN OBD-II DIAGNOSTIC TOOL I HAVE BEEN CARRYING WHICH DISPLAYED P2111 THROTTLE ACTUATOR CONTROL SYSTEM STUCK OPEN. RESTARTED CARE - OCCURRED AGAIN 2 MILES LATER THIS TIME - SAME CODE READING - AND NOW CHECK ENGINE LIGHT ALSO ON. VEHICLE MILEAGE 34,650. DEALER REPLACED THROTTLE ACTUATOR CONTROL ON 1/28/15 AT MY EXPENSE (NOT UNDER WARRANTY / NO MANUFACTURER RECALL). THIS IS A SIGNIFICANT SAFETY HAZARD - UNEXPECTED VEHICLE SHUTDOWN OCCURRING AT HIGHWAY SPEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654605November 12, 2014
ENGINE
DRIVING AT NORMAL SPEEDS (45 MPH), SUDDENLY ENGINE LIGHT AND WRENCH LIGHT BOTH ILLUMINATED AND SIMULTANEOUSLY LOST ALL POWER TO THE CAR. I WAS ALMOST CRUSHED BY A SEMI TRUCK AS I WAS IN THE PROCESS OF TURNING. I WAS TOLD BY FORD DEALER TO JUST RESTART ENGINE AND ALL WOULD BE OKAY. THIS TEMPORARILY FIXED THE PROBLEM BUT THE NEXT DAY THE SAME ISSUE HAPPENED AGAIN, THIS TIME I CAUSED A LARGE BACK UP OF CARS BEHIND ME CAUSING A VERY HAZARDOUS CONDITION. NOW WHEN I TALK TO FORD REPRESENTATIVE THEY TELL ME THAT IT IS NOT UNDER WARRANTY AND THAT I AM ON MY OWN TO FIX. AFTER MUCH RESEARCH, MY CASE IS NOT ALONE. THERE IS MANY PEOPLE WITH THE SAME SITUATION. FORD FAILS TO RECOGNIZED THAT THIS IS A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654623November 12, 2014
FUEL/PROPULSION SYSTEM, ENGINE
I WAS DRIVING ON THE INTERSTATE AND MY VEHICLE STOPPED ACCELERATING. IT WAS AS THOUGH IT HAD SWITCHED TO NEUTRAL. I HAD TO QUICKLY TURN ON MY EMERGENCY LIGHTS AND PULL OVER ON THE SIDE OF THE ROAD. I TURNED OFF THE ENGINE, THEN TURNED IT BACK ON AND PULLED ON TO THE INTERSTATE. THE SAME THING HAPPENED AGAIN. I FINALLY MADE IT TO MY DESTINATION AFTER THIS HAPPENED SIX TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654060November 10, 2014
ENGINE
I BOUGHT MY CAR USED AT THE BEGINNING OF THIS YEAR, 2014. SHORTLY AFTER MY CAR STARTED BREAKING DOWN. I TOOK IT TO A SHOP TO HAVE A DIAGNOSTIC TEST RAN, NO CODES CAME UP. A FRIEND OF MINE THAN LET ME BORROW HIS MOBILE DIAGNOSTIC MACHINE. THE NEXT TIME I BROKE DOWN I WAS ABLE TO GET A CODE, THAT CODE WAS P2111 (TAC SYSTEM STUCK OPEN). ACCORDING TO MY LOCAL FORD SHOP THIS IS GOING TO COST ME OVER $600. AGAIN, I JUST BOUGHT THE CAR. I DID SOME RESEARCH ONLINE, HOWEVER, AND IT SEEMS LIKE THIS IS A WELL KNOWN PROBLEM WITH MANY OTHER FORD VEHICLES. 'CONSUMER SATISFACTION PROGRAM 13N03' HALF OF THE ABOVE STATEMENT WAS A COPY&PASTE FROM MY PREVIOUS COMPLAINT. I HAVE YET TO HEAR ANYTHING BACK. SINCE THAN, I'VE BROKEN DOWN SEVERAL MORE TIMES. ONE OF WHICH I WAS ALMOST COMPLETELY RAN OVER BY AN 18 WHEELER SEMI. THIS IS UNACCEPTABLE AND COULD VERY WELL COST ME MY LIFE! I WOULD VERY MUCH APPRECIATE SOME FORM OF ACKNOWLEDGEMENT TO MY COMPLAINT AND HOPEFUL APPROVAL TO CORRECT THIS DEFECT IMMEDIATELY. PLEASE DO NOT HESITATE TO CALL ME. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650442October 27, 2014
ENGINE
I BOUGHT MY CAR USED AT THE BEGINNING OF THIS YEAR, 2014. SHORTLY AFTER MY CAR STARTED BREAKING DOWN. I TOOK IT TO A SHOP TO HAVE A DIAGNOSTIC TEST RAN, NO CODES CAME UP. A FRIEND OF MINE THAN LET ME BORROW HIS MOBILE DIAGNOSTIC MACHINE. THE NEXT TIME I BROKE DOWN I WAS ABLE TO GET A CODE, THAT CODE WAS P2111 (TAC SYSTEM STUCK OPEN). ACCORDING TO MY LOCAL FORD SHOP THIS IS GOING TO COST ME OVER $600. AGAIN, I JUST BOUGHT THE CAR. I DID SOME RESEARCH ONLINE, HOWEVER, AND IT SEEMS LIKE THIS IS A WELL KNOWN PROBLEM WITH MANY OTHER FORD VEHICLES. THAT'S WHEN I WENT TO MY LOCAL FORD AND MENTIONED 'CONSUMER SATISFACTION PROGRAM 13N03' THEY INFORMED ME OF THE "MANY" FORD VEHICLES THAT ARE COVERED TO BE FIXED UNDER THAT RECALL OR WHATNOT. HOWEVER, FORD MUSTANGS WERE NOT ON THAT LIST. I FEEL THIS IS UNDOUBTEDLY A FORD ISSUE, ONE OF WHICH THAT SHOULD BE CORRECTED OUT OF YOUR POCKET AND NOT MINE. IT'S VERY SAD TO HAVE THE EXCITEMENT OF GETTING A NEW CAR AND NOT EVEN BEING ABLE TO DRIVE IT OUT OF TOWN BECAUSE YOU ARE SCARED FOR YOUR LIFE! I HAVE NOW BROKEN DOWN COUNTLESS TIMES, MOSTLY BACK TO BACK (ON THE FREEWAY). IT MAKES MY PERSONAL WORLD AS WELL AS MY PROFESSIONAL LIFE A LIVING HELL SINCE I'M HAVING TO RENT CARS OUT OF MY OWN POCKET EVERY TIME MY BOSS NEEDS ME TO DRIVE OUT OF TOWN FOR HIM. AN ABSOLUTE JOKE IF YOU ASK ME. ANYHOW, ITS BEEN MONTHS NOW THAT I'VE MEANT TO CREATE THIS COMPLAINT. I HAVE NEVER NEEDED TO DO THIS BEFORE SO IF THERE'S ANOTHER STEP I MAY BE MISSING OR IF ANY QUESTIONS NEED TO BE ANSWERED, PLEASE DO NOT HESITATE TO GIVE ME A CALL. THANK YOU! I WILL BE ANXIOUSLY WAITING BY THE PHONE :) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649626October 24, 2014
VEHICLE SPEED CONTROL, ENGINE
VEHICLE EXPERIENCED SUDDEN AND UNEXPECTED LOSS OF ENGINE THROTTLE SOMETIMES IN HIGH-SPEED SITUATIONS, ACTIVATION OF LIMP HOME MODE, CHECK ENGINE LIGHT, AND ENGINE MALFUNCTION INDICATOR. DIAGNOSTIC CODE REPORTED FAILURE OF ELECTRONIC THROTTLE BODY, CODE DTC P2111. DEALER CONFIRMED ELECTRONIC THROTTLE BODY ASSEMBLY FAULT BASIC PART 9F991 AND REPLACED, EXTREMELY SIMILAR TO NHTSA INVESTIGATION PE13-003. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649811October 24, 2014
VEHICLE SPEED CONTROL
VEHICLE MOTOR ACCELERATES WHILE SETTING STILL AT HIGH RATE. HAD TO PUT VEHICLE IN NEUTRAL AND CUT IGNITION KEY OFF. IF I HADN'T HAD MY FOOT ON BRAKE WOULD HAVE RAN INTO BUILDING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649539October 23, 2014
AIR BAGS
FRONT DRIVERS AIRBAG LIGHT ON. CALLED FORD TO GET IT FIXED AND WAS TOLD BY BOTH DEALERSHIP AND THE WARRANTY DEPARTMENT THAT I WOULD HAVE TO PAY $150 TO HAVE IT TESTED. DEPENDING ON WHAT THE TEST SHOWED I WOULD BE GIVEN THE COST TO REPAIR. HAVE EXTENDED WARRANTY WITH FORD TOO. THEY ALL STATED THAT IT PROBABLY WOULD NOT BE COVERED WHICH CAN RUN ME UP TO AN ADDITIONAL $300. I HAVE PAID TO HAVE AN EXTENDED WARRANT AS WELL AS PAY THEM TO SERVICE MY CAR. THE PASSENGER SEAT ELECTRONICS HAS ALREADY FAILED AND HAD TO BE REPLACED. THE CLIP ON THE EXHAUST BROKE AND HAD TO BE REPLACED. NOW THE DRIVERS SIDE ELECTRONICS IS BREAKING. THE SEAT WILL NOT MOVE. FORD WILL NOT TAKE OWNERSHIP OF POOR QUALITY. NOW BIGGER CONCERNS WITH ALL THE AIRBAG RECALLS AS TO WHY THE 2011 HAVE NOT BEEN RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649265October 22, 2014
POWER TRAIN
WHEN SLOWING TO TURN LEFT INTO A PARKING LOT WAITING FOR TRAFFIC IN THE OTHER DIRECTION TO PASS SO THAT I COULD SAFELY TURN...ONCE IT IS SAFE TO TURN, WHEN I STEP ON THE ACCELERATOR PEDAL, THERE IS A VERY SLOW RESPONSE TIME FOR THE VEHICLE TO START ACCELERATING. THIS IS EXTREMELY DANGEROUS IN THAT THE CAR WON'T GET OUT OF THE WAY QUICKLY. IT HESITATES FOR ABOUT 2 SECONDS AFTER I PRESS THE ACCELERATOR PEDAL BEFORE ANY ACCELERATION. THIS ONLY HAPPENS IN THE CONDITION THAT I DON'T COME TO A COMPLETE STOP BEFORE TURNING. IF I SLOW TO APPROXIMATELY 5 MPH OR LESS AND THEN PRESS THE PEDAL TO ACCELERATE INTO THE TURN, THAT IS WHEN THERE IS A DELAYED RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641715October 6, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 FORD MUSTANG. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN STATED THAT THE THROTTLE BODY FAILED. THE VEHICLE WAS REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640603October 1, 2014
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TODAY I WAS ACCELERATING TO GET ON THE FREEWAY. I TOOK MY FOOT OFF THE PEDAL TO SLOW DOWN AND THE CAR KEPT ACCELERATING. I THEN STEPPED ON THE BRAKES AND THE CAR KEPT ACCELERATING. I SLAM ON THE BRAKES AD THE CAR FINALLY STARTED TO SLOW DOWN. TOOK MY PHONE OFF THE BRAKES AND THE CAR ONCE AGAIN ACCELERATED. I AGAIN STOOD ON THE BRAKES AND WAS ABLE TO GET THE CAR TO STOP ON THE SIDE OF THE FREEWAY. SCARY STUFF. CAR WAS TOWED TO DEALER TODAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Mustang