Ford Mustang Complaints (2012)

469 consumer complaints on file.

#10861998April 28, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM PARTS NOT YET AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862021April 28, 2016
AIR BAGS
TAKATA RECALL, CALLED FORD AND THEY SAID IT WOULD BE SEPT OR OCT 2016 BEFORE I CAN GET MY AIRBAG REPLACED. THIS IS RIDICULOUS, HOPING NOT TO BE IN ACCIDENT FOR 18 MONTHS WHILE WAITING FOR THEM TO GET TO THIS. RECALL WAS MAY 2015..I AND OR MY FAMILY WILL FILE LAWSUIT IN THE EVENT THAT I AM IN ACCIDENT BEFORE THIS RECALL IS REPAIRED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862035April 28, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT WAS INFORMED BY THE MANUFACTURER THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT WAS NOT INFORMED OF THE RECALL PRIOR TO PURCHASING THE VEHICLE APPROXIMATELY 45 DAYS AGO. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861585April 26, 2016
AIR BAGS
SAFETY RECALL NOTICE 15S21/ NHTSA RECALL 15V-319 FRONT DRIVER SIDE AIRBAG INFLATOR HOUSING RUPTURE 7 DEPLOY ABNORMALLY RESULT IN METAL FRAGMENTS STRIKING DRIVER 7 OTHER OCCUPANTS CAUSING SERIOUS INJURY OR DEATH. FORD ISSUED THIS RECALL ON JULY 2015. THE LETTER CONTAINS NO PHONE # SO I CALLED THE DEALERSHIP. I WAS TOLD THE PARTS ARE BEING PRODUCED SLOWLY AND GOES IN ORDER OF VIN#. I AM STILL DRIVING WITH MYSELF AND MY CHILDREN IN THE CAR WITH THE CONSTANT FEAR OF BEING INJURED AND DYING FROM THE AIR BAG THAT IS SUPPOSED TO PROTECT ME. THE DEALERSHIP SERVICE DEPT MANAGER ACTED ANNOYED BY MY CALL; HOWEVER, THEY WERE MORE THAN OVERJOYED TO SELL IT TO ME. THERE SHOULD BE A WAY TO GET AN UPDATED PROGRESS REPORT ON THE PRODUCTION OF THE REPLACEMENT PART & THE PROCESS SHOULD NOT TAKE THIS LONG. WHAT I AM I TO DO? WAIT UNTIL SOMETHING LIFE-ALTERING HAPPENS WHEN I THOUGHT I WAS BUYING MY DREAM CAR...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861084April 23, 2016
FUEL/PROPULSION SYSTEM
INTERMITTENTLY, WHILE DRIVING AT ANY SPEED THE VEHICLE WILL GO INTO 'LIMP HOME MODE'. THE 'WRENCH' TROUBLE LIGHT ILLUMINATES ON THE DASH. THE VEHICLE THEN HAS TO BE STOPPED COMPLETELY, PUT INTO PARK AND SHUT OFF. THE VEHICLE THEN STARTS AFTER A FEW EXTRA CRANKS OF THE STARTER AND RUNS NORMALLY. THE 'WRENCH LIGHT IS NO LONGER LIT AND NO ENGINE CODE IS STORED. MY MECHANIC CANNOT TROUBLESHOOT THE PROBLEM BECAUSE NO ENGINE ERROR CODE IS STORED. RESEARCH ON-LINE POINTS TO DEFECTIVE THROTTLE BODY AS THE CULPRIT WITH REPLACEMENT AS THE SOLUTION. FORD SHOULD ADD THE MUSTANG TO ITS CUSTOMER SATISFACTION PROGRAM FOR DEFECTIVE THROTTLE BODIES. I UNDERSTAND SOME 1.6 MILLION VEHICLES ARE ALREADY ON THIS LIST. THE PROBLEM BEGAN FOR ME ABOUT A YEAR AGO AROUND THE 18K MILE MARK AND THE VEHICLE NOW HAS ABOUT 22K MILES ON IT, IS METICULOUSLY MAINTAINED AND CARED FOR. THIS IS A VERY DANGEROUS DEFECT THAT WE, AS OWNERS, COULD AT LEAST ADDRESS PROPERLY IF THERE WAS AN ENGINE ERROR CODE REPORTED. I AM GOING TO HAVE THE THROTTLE BODY REPLACED AT MY OWN EXPENSE BASED ON WHAT OTHERS HAVE REPORTED, SINCE THERE IS NO KNOWN FIX FROM FORD. I DID REPORT THIS TO FORD CUSTOMER SERVICE TODAY 04/23/2016. THEY CONFIRMED THEY ARE UNAWARE OF ANY PROBLEM WITH MUSTANG THROTTLE BODIES. I RECOMMEND THAT FORD PUT SOME ENGINEERS ON THIS AND REMEDY THE PROBLEM. IN THE MEANTIME, WE MUSTANG OWNERS WITH CARS OUT OF WARRANTY ARE HAVING TO FEND FOR OURSELVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860933April 22, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860169April 18, 2016
SEATS, POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. WHILE THE GEAR SHIFTER WAS SHIFTED INTO THE NEUTRAL POSITION, THE FRONT DRIVER SEAT WAS LIFTED AND COLLIDED WITH THE PARKING BRAKE. AS A RESULT, THE PARKING BRAKE WAS DISENGAGED, THE VEHICLE ROLLED AWAY IN THE FORWARD DIRECTION, AND CRASHED INTO A FENCE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10855635April 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/10/16*LJ UPDATED 05/11/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855658April 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG GT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT THAT ACCORDING TO NHTSA THE VEHICLE WAS SAFE TO DRIVE AND THEY WOULD NOT HAVE PART UNTIL THE END OF 2016. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855483April 14, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER,THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855595April 14, 2016
AIR BAGS
I CALLED THE SAFERCAR.GOV PHONE NUMBER REGARDING THE STATUS OF MY CAR'S TAKATA AIRBAG RECALL SINCE IT HAS BEEN ALMOST A YEAR SINCE I RECEIVED A LETTER STATING MY CAR IS INDEED AFFECTED BY THE RECALL. I WAS TOLD TO CALL THE MANUFACTURER OF MY CAR AT 1-800-392-3673. FOLLOWING THE PROMPTS, I WAS WAITING ON HOLD UNTIL MY TURN CAME UP BUT WAS EVENTUALLY CUT OFF; I HAVE CALLED MULTIPLE TIMES ENCOUNTERING THE SAME ISSUE. I AM FRUSTRATED AS TO THE TIME IT IS TAKING TO REPLACE THESE AIRBAGS WITH RECENTLY ANOTHER LIFE LOST TO FAULTY AIRBAGS. PLEASE TAKE THE TIME TO ENSURE THESE AIRBAGS ARE REPLACED QUICKLY!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854269April 8, 2016
AIR BAGS
TAKATA RECALL. MY 2012 FORD MUSTANG WAS ISSUED A RECALL FOR FAULTY AIRBAGS ON 5-27-2015. THE RECALL STATUS ON 4-8-2016 IS STILL "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." I FIND THIS COMPLETELY UNACCEPTABLE. I SAW ON THE NEWS THAT THERE WAS ANOTHER DEATH CAUSED BY THESE EXPLODING TAKATA AIRBAGS. HOW MANY PEOPLE HAVE TO DIE BEFORE NHTSA TAKES THIS SERIOUSLY AND MAKES FORD AND OTHER AFFECTED MANUFACTURERS START REPLACING THESE AIRBAGS? I FEEL COMPLETELY UNSAFE DRIVING THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854306April 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT STATED THAT THE PASSENGER SIDE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854468April 8, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.....UPDATED 04/25/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854030April 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854031April 7, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V319000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE FOR AN EXTENDED PERIOD OF TIME. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854183April 7, 2016
AIR BAGS
TAKATA RECALL: IN JULY 2015, I GOT A NOTICE THAT MY CAR WAS RECALLED BECAUSE OF THE AIRBAGS. I HAVE TRIED MULTIPLE TIMES TO GET THEM REPLACED BUT ALL THAT I GET IS THAT THEY DON'T HAVE THEM YET. WHEN ARE THEY REQUIRED TO MAKE THE REPLACEMENT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852439March 30, 2016
FUEL/PROPULSION SYSTEM
WENT TO STOP AND HAD TO PUT CAR INTO NEUTRAL BEFORE CAR STOPPED BECAUSE GAS PETAL WOULD NOT RELEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852663March 30, 2016
ELECTRICAL SYSTEM, VISIBILITY:GLASS, SIDE/REAR
CPSC: 2012 FORD MUSTANG: CONSUMER STATED WHILE CHARGING THE ANDROID DEVICE THE CHARGING PORT BURNED THE PHONE, AND CHARGER. *SS THE CONSUMER ALSO STATED THE POWER WINDOW ON THE PASSENGER SIDE WOULD NOT GO UP OR DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851848March 28, 2016
POWER TRAIN
WHILE ACCELERATING TO GET ON THE FREEWAY, THE TRANSMISSION BEGAN TO SLIP AND THE CAR BEGAN TO JERK, THEN THE TRANSMISSION LOCKED INTO 3RD GEAR, AND WOULD NOT SHIFT OUT OF 3RD GEAR UNTIL THE VEHICLE WAS COMPLETELY STOPPED, AND THE ENGINE TURNED COMPLETELY OFF. THIS IS AN INTERMITTENT PROBLEM, BUT AN EXTREMELY DANGEROUS ONE WHEN IT OCCURS. THE FORD DEALERSHIP SAYS I NEED A RECALL NOTICE BEFORE THEY CAN FIX IT. I'M OUT OF WORK AND DON'T HAVE THE FUNDS TO REPLACE OR REPAIR THE VEHICLE. RIGHT NOW, WE ARE DRIVING IT AS LITTLE AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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