Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11465041May 17, 2022
ELECTRICAL SYSTEM
Two wiring harness went bad one stated below and the other a back up camera harness which cause safety hazards. a I spoke with Ford Motor Representative reference the issue below and she informed me that the Dealership needs to submit the paper work. I Contacted Wynne Ford,1020 W Mercury Blvd, Hampton, VA 23666, 757-838-3673, three times to send the necessary paper work to Ford Motor Company for reimbursement of approximately $278 I paid in March 2020 to replace the 3rd brake light harness. This failed harness caused my vehicle to fail the State Safety Inspection. I had only one return call from [XXX], Service Department Representative, I asked her Dealership to send the paper work to Ford Motor Company. Still I have not received any response from them if they sent the paper work. I informed [XXX] to include in the paper work Chapter 301 of Title 49 of the United States Code (U.S.C.) which requires a manufacturer of motor vehicles or items of motor vehicle equipment that contain a defect relating to motor vehicle safety to remedy the defect without charge. I request you reach out to Wynne Ford on my behalf. -----Original Message----- From: NHTSA Service Desk <[email protected]> To: [XXX] Sent: Fri, Apr 15, 2022 10:04 am Subject: Request #505645 RECALL INQUIRY 2016 FORD MUSTANG INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11465057May 17, 2022
SERVICE BRAKES, ELECTRICAL SYSTEM
NSTB could not help me because they said it is individual dispute. This is not an individual dispute. It comes under the Code reference below! I summited numerous complaints to NSTB on this matter. I did contact Ford Manufacturer who advised me to contact Wynne Ford to summit the paper work. Two weeks has elapsed and Wynne Ford has not summited the paper work. Request You have someone in your organization investigate the issue and get in touch with Wynne Ford or Ford Manufacturer since it comes under United States Code Chapter 301 Title 49! Your NHTSA representative made me aware of this Code and stated someone in your organization would investigate this matter. No one in this organization has investigated this matter or contacted them. A failed 3rd Brake light harness (Safety Hazard) caused my vehicle to fail State Inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464839May 16, 2022
ENGINE
The contact owns a 2016 Ford Mustang. The contact stated that after starting the vehicle, the check engine warning light was illuminated on the instrument panel. The vehicle was taken to an independent mechanic where the mechanic discovered a misfire in cylinder #3. The coil and the spark plug in cylinder #3 were replaced; however, the check engine warning light intermittently illuminated as the temperature gauge indicated that the engine was hot. The contact took the vehicle back to the mechanic where they discovered that the coolant level was low and recommended that the vehicle be taken to a dealer. The vehicle was taken to the dealer and the diagnostic test discovered that coolant had leaked into cylinder #3 and that the engine needed to be replaced. The manufacturer was notified of the failure and provided a case number. The contact was then referred to the NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464013May 10, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463935May 9, 2022
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
AC Evaporator failure does not allow the defroster system to operate properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461170April 18, 2022
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
The locked doors are randomly unlatching when I hit a bump. It’s happened several times on one side or the other and usually when I’m driving at high speed on the freeway. My young daughter was in the front seat when it happened again and it was very scary as the door was barely closed. If she had her arm leaning on it, it would have opened completely. I’ve had to rush into the emergency lane to close it again. These doors are locked when I start driving. I know there’s a recall on the 2015 mustang but I didn’t see one for the 2016. This is a convertible so I understand the doors are heavier and maybe this is a factor but it’s dangerous and Ford has been anything but conscientious regarding public safety issues with these mustangs including the infamous bank 8 misfires with the engine. Many people have had this and are forced to buy new engines on vehicles with mileage as low as 60,000 miles. Mine has been recently doing this as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460905April 15, 2022
ELECTRICAL SYSTEM
The contact owns a 2016 Ford Mustang. The contact stated that the vehicle was taken for inspection and the local dealer diagnosed that the third backup light and harness were defective. There were no warning lights on the instrument panel prior to the inspection. The vehicle was repaired. The contact was uncertain if the manufacturer was notified of the failure. The approximate failure mileage was 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460909April 15, 2022
POWER TRAIN
The contact owns a 2016 Ford Mustang. The contact stated while driving 65 MPH, the vehicle shifted out of gear and loss motive power. The “Vehicle Not in Park" message was displayed and the service warning light illuminated. The contact engaged the manual transmission and was able to continue to drive the vehicle. The vehicle was taken to the dealer where it was diagnosed that the transmission lead frame had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460806April 14, 2022
ENGINE
Failure of Driver side Valve cover- leaking oil and valve cover bolts were completely loose. Both valve covers are prone to failure according to tsb 19-2309. Note: The engine block is designed to have 13 bolts to secure and seal valve covers to engine. Instead of using a 13 bolt valve cover, ford used 9 bolt valve covers for 3 consecutive years which deviates from the engine design. Safety concern- the discharge of combustible oil in and around engine bay and other engine components. engine components which are flammable and or susceptible to damage as a result from contact of leaking oil from failed valve covers and bolts. This failure could also result in catastrophic engine failure depending on when this failure occurs, if it goes unnoticed, and how bad it is. This problem has been confirmed by ford via tsb 19-2309 which instructs the removal of both valve covers, drilling 4 holes in each valve cover, replacing valve cover gasket’s, and adding 4 additional bolts to each valve cover upon complete re-assembly. This problem has been reproduced sufficient amounts for a TSB to be in place. An important NOTE with TSB 19-2309 is that it does not instruct the need to drill threaded holes into the engine block for 8 additional valve cover bolts because they are already present. The holes are simply covered up by the 9 bolt valve covers and go unused. Vehicle has been inspected by a Certified mechanic/ business outside of Ford dealership/company. No warning lights of any kind appeared. The issue was noticed on 4/9/2022 during a routine oil change and inspection. Car currently has 35,000 miles and is not being driven or started. Why is ford not willing to do the right thing by proactively recalling for this issue?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459160March 31, 2022
BACK OVER PREVENTION
The contact owns a 2016 Ford Mustang. The contact received notification of NHTSA Campaign Number: 22V082000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rearview camera would go blank while reversing. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458780March 29, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Bad harness wiring for 3rd Backup Brake light and now Backup Camera. Received a recall for backup camera. Good info to correct safety hazard. Waiting for backup camera harness to arrive at Wynne Ford Dealership. I took my vehicle in for safety inspection to Wynne Ford, Hampton, VA, 757-838-3673 and 3rd Backup Light Failed Inspection because of safety hazard. On 24 Mar 2020 Wynne Ford installed a harness for the bad wiring. Cost to fix safety hazard out of pocket was $279.41. Request reimbursement of $279.41 to cover my expense on a safety hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455436March 6, 2022
ELECTRICAL SYSTEM, SEATS
I smelled a burning smell when turning on seat heater. Seat heater no longer provides heat, but indicator switch light up as if heater should be on. The burning could have led to fire in passenger compartment of vehicle. I have not taken the vehicle in to have this serviced. I inspected the wiring harness and the “M” pin is clearly burnt (I have photos). There were no warning lights. I can press switch to turn on seat heater and the lights turn on as if the seat heater were working, but no heat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455438March 6, 2022
POWER TRAIN
Periodically when shifting from 2nd to 3rd gear, with manual transmission, I am unable to engage 3rd gear, like I am locked out of 3rd gear. My safety (and vehicles around me) is at risk because I am unable to continue accelerating and have to either go back to 2nd gear or into 4th gear. This problem has not been addressed at service center as it is intermittent. I have had this happen dozens of times. There is no warning when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453509February 22, 2022
UNKNOWN OR OTHER
The bolts on engine valve cover come loose and back out over time causing the engine to leak oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11452167February 15, 2022
ELECTRICAL SYSTEM, AIR BAGS
25 mph mild frontal collision caused a fire to start in the door panel as identified by the driver and the fire dept. The fire caused a majority of the cabin to burn and the vehicle to become a total loss in under a minute. Front airbags deployed but not side airbags. Electrical system in left door possibly malfunctioned causing a fire, evident by the fire reigniting every time the fire fighter ceased using the fire extinguisher. Driver was right next to the damaged electrical and was almost hurt by the fire, almost resulting in severe burns or death to the driver had they not escaped the cabin a few seconds before ignition. The problem has not been reproduced or confirmed by a dealer or independent service center. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or others. There were no warning lamps or messages prior to the failure.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11449105January 27, 2022
ELECTRICAL SYSTEM
Around September of 2021 the backup camera on my 2016 Ford Mustang convertible began to fail to show a viewable image. After visiting a dealer who wanted $500 to replace the camera, I watched this video from a Ford Master Mechanic to realize my problem (https://www.youtube.com/watch?v=71Onbo8PgrY). Upon examination, I discovered that there were two zip ties, one in the trunk and the other at the body, severely restraining the free movement of the wiring as the trunk open/close. I clipped those zip ties and then carefully opened the wiring cover at the junction of the trunk and body. Several of the wires in the harness, including a coaxial cable, showed stripping of the wire's plastic cover and wire damage from the severe constraint caused by the tie's compression. This is clearly a factory manufacturing error and should be recalled for replacement or repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11448088January 19, 2022
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Many times, the passenger door has unlocked and opened while the vehicle was in motion. The door ajar light will come on and it happens without warning at various speeds. I am the original owner and the car has approximately 28,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11447545January 14, 2022
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
I would like to file a complaint against Ford in regards to a door latch issue with my 2016 Mustang convertible. Starting in April 2021, the passenger side door will become unlatched on it's own while driving even with doors locked. It doesn't open entirely but enough to trip "door ajar" light and interior lights. Since that time in April it happened in June of 2021 and again in August after which I took car to a dealer. Door came unlatched at normal speeds between 40 and 60 mph. The car is under an extended warranty from Ford and the car now has approximately 37,000 miles on it. I am the original owner. The dealer kept car for about a weeks time and said they could not duplicate it. They told me warranty wouldn't honor it since they couldn't duplicate the issue and it would cost around $600 to fix possible issues. They asked me several questions implying I was imagining it or I didn't know what I was talking about. I've been driving for about 50 years. Since August, it has happened 2 more times, once at highway speed on 10/17/21 and again yesterday, 01/11/21 also at highway speed. This time my son was sitting in passenger seat. He is a Ford trained mechanic although he doesn't work for Ford but works on Ford police fleet cars. I do believe this is a safety issue but Ford will not address the issue. I took it to Ford corporate and they backed the dealer. I believe it will only get worse as time progresses. Wouldn't cover under warranty but if I wanted to pay they would do whatever I wanted them to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445616December 30, 2021
ENGINE
Purchased the car around 40k miles. Did all the maintenance required for 3-4 years with it now at 98k miles. On the evening near Christmas eve as i was at the red light making a right turn i heard clank from the bottom of my engine, then metal pieces were falling off to the ground. Smoke was coming out from the engine, with the oil pressure illuminating light on. I pulled over to see a trail of oil, while looking under I saw a big whole on the bottom of the engine block. Good thing it didn't happened when I was driving at a higher speed and I was by myself vs having my kids with me. Geico would not cover my blown engine, and ford knows this is a known issue referring to "Ecoboom" but i no longer have warranty with them. Car has been sitting at the shop pending 6500 to have the engine replaced. With covid times we are living in right now i dont know what else to do.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11443691December 13, 2021
AIR BAGS
Steering wheel airbag did not deploy in a high speed crash. The knee airbag DID deploy. My daughter was in an accident with another vehicle. The other vehicle was traveling about 40 mph. It was a very high impact crash that launched by daughters car about 30 feet. The steering wheel airbag did not deploy. As a result my daughter hit her and and received a severe concussion. She was wearing a seat belt. The vehicle is in the process of being classified as "totaled" by insurance company but they have not inspected the specific airbag issue. There were no warning lamps or messages indicating the airbag was non-functional.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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