Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10151554March 1, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE WAS DIFFICULT TO STOP AND THE ABS LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR INSPECTION AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS ALERTED HOWEVER NO REPAIRS WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10151294February 27, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED THE BRAKE PEDAL WENT TO THE FLOOR TWICE WHILE ATTEMPTING TO STOP. THIS OCCURRED AT 30 MPH. THE FIRST TIME, THERE WAS NO DAMAGE. THE DEALERSHIP WAS UNABLE TO DETERMINE A PROBLEM, BUT REPLACED THE MASTER CYLINDER. THE SECOND TIME, WHILE APPROACHING AN INTERSECTION, THE CONTACT DEPRESSED THE BRAKE PEDAL. THE VEHICLE DID NOT SLOW DOWN; THE VEHICLE WAS STEERED TO THE RIGHT OVER A CURB INTO A PARKING LOT. THE VEHICLE DID NOT SLOW DOWN AND CROSSED A THREE LANE HIGHWAY INTO ANOTHER PARKING LOT WHERE THE VEHICLE WAS STOPPED BY SHRUBS. THIS CAUSED A TIRE TO BLOW OUT AND MINOR DAMAGE TO THE BUMPER. THE VEHICLE WAS TOWED TO THE DEALERSHIP, BUT THE DEALERSHIP WAS UNABLE TO DETERMINE A PROBLEM.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10148695January 23, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION, VEHICLE SPEED CONTROL:CRUISE CONTROL
2004 FREESTAR WILL NOT SHIFT OUT OF PARK AND CRUISE CONTROL IS HARD TO DISENGAGE. *TS INITIALLY THIS WAS AN INTERMITTENT PROBLEM BUT RECENTLY IT HAD BEEN MORE FREQUENT. THIS PROBLEM ONLY OCCURRED DURING VERY DAMP AND/OR COOL WEATHER. THE DEALER WAS UNABLE TO DETERMINE IF THIS WAS AN ELECTRICAL OR BRAKE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144325December 2, 2005
SERVICE BRAKES, HYDRAULIC
A REAR BRAKE CALIPER STUCK WHICH CAUSED THE BRAKE PAD TO GRIND DOWN TO ZERO PAD AND INTO MY ROTOR. I HAD TO HAVE THE PADS AND ROTORS REPLACED DUE TO THE FAILURE OF THE CALIPER. THE CALIPER IS A COVERED PART UNDER THE WARRANTY. THE DEALER AND FORD REFUSES TO COVER THE RESULTING DAMAGE TO THE ROTORS EVEN THOUGH THE WARRANTY CLEARLY STATES THAT IT WOULD DO SO. I WANT REIMBURSED FOR MY REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137161September 21, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
DRIVER WAS OPERATING A 2004 FORD FREESTAR VAN ON 9/20/05. THIS VEHICLE IS EQUIPPED WITH A TRANSMITTER, RECEIVER STYLE CRUISE CONTROL. HE WAS BEHIND A DUMP TRUCK WHEN SUDDENLY HIS CRUISE CONTROL ACTIVATED, WHICH CAUSED SUDDEN ACCELERATION, ALMOST CAUSING HIM TO REAR END THE TRUCK. THE CRUISE CONTROL TRANSMITTER WAS REMOVED FROM THIS VAN SEVERAL MONTHS AGO. I FEEL ANOTHER MOTORIST ACTIVATED THEIR CRUISE CONTROL, WHICH ACTIVATED OUR COMPANY'S VAN CRUISE CONTROL. HOW MANY FREQUENCY CODES DID FORD USE WITH THIS DANGEROUS SET UP FOR CRUISE CONTROL? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135803September 8, 2005
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
PASSENGER SIDE AIR BAG LIGHT INTERMITTENTLY TURNS ON AND OFF WHEN A PERSON ABOVE THE WEIGHT REQUIREMENTS IS SEATED IN THE PASSENGER SEAT. THIS CAN OCCUR EITHER WHEN A PERSON IS SHIFTING IN THE SEAT OR WHEN THEY ARE STATIONARY. THIS HAS OCCURRED MULTIPLE TIMES WITH VARIOUS PASSENGERS. THERE APPEARS TO BE NO RHYME OR REASON AS TO WHEN IT OCCURS. THIS IS A SERIOUS CONCERN OF MINE BECAUSE IF AN ACCIDENT OCCURRED WHILE THE LIGHT IS ON, TURNING THE AIRBAG OFF, THE RESULT COULD BE SERIOUS. SEPTEMBER 5, 2005 WAS THE MOST RECENT OCCURRENCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135357September 5, 2005
UNKNOWN OR OTHER
VIBRATION IN GAS PEDAL BETWEEN 20-40 MPH & 1500-2000 RPM.... BEEN TO 3 DEALER, NO RESOLUTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134526August 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION; WHEN IN DRIVE THE VEHICLE ROLLS BACKWARDS. *MR *SC ALSO WHILE IN REVERSE THE VEHICLE WILL ROLL FORWARD. SERVICE DEALER STATED THAT THE SEALED GEAR BOX DID NOT HAVE ENOUGH FLUID TO KEEP THE VAN IDLED AT 800 RPMS AND THAT THERE WAS NOTHING FURTHER THEY COULD DO ABOUT THE PROBLEM. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133070August 16, 2005
WHEELS:HUB
I PURCHASED A FREESTAR IN MARCH 2005, AND RETURNED TO THE LOCAL DEALERSHIP 2 DAYS LATER COMPLAINING ABOUT BRAKE PROBLEMS. THE SALES MANAGER TOLD ME THAT THE VEHICLE WAS REPAIRED AND FUNCTIONING PROPERLY. I CONTINUED TO DRIVE THE CAR HEARING GRINDING NOISES WHEN I APPLIED THE BRAKE. IN AUGUST 2005, I RECEIVED A RECALL LETTER FROM FORD MOTOR INFORMING ME THAT THE ROTOR AND HUBS NEEDED TO BE REPLACED ON THIS VEHICLE. MY CONCERN IS THAT THE RECALL WAS ISSUED IN SEPT. 2005 AND THE VEHICLE WAS ON A FORD DEALERSHIP AND THEY DID NOT FIX THE CAR PRIOR TO SELLING IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133072August 16, 2005
SUSPENSION
CLICKING NOISE ONCE GAS PEDAL WAS TOUCHED-DEALER STATED WAS FRONT END CONTROL ARM PROBLEM-VERY UNSAFE TO DRIVE -COULD CAUSE CRASH OR EVEN DEATH-THEY REPAIR BOTH CONTROL ARMS AND PERFORMED WHEEL ALIGNMENT-INTERNET SITE SHOWED RECALL BEEN SENT TO CUSTOMER CONCERNING THIS PROBLEM, I NEVER RECEIVED RECALL NOTIFICATION. I OWN A 2004 FORD FREESTAR THAT AT THIS TIME IT HAS 14,000 MILES ON IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132781August 14, 2005
FUEL SYSTEM, GASOLINE:DELIVERY
THIS IS THE 4TH TIME THAT THIS HAS HAPPEN. I AM DRIVING DOWN THE ROAD AND THE ENGINE SHUTS DOWN ON MY 2004 FREESTAR 3.9L OHV EFI ENGINE. I HAVE TAKEN IT TO WEBBFORD DEALER IN HIGHLAND IN FOR THE SAME THING AND THEY SAID THAT THEY HAD FORDMOTOR TECHS LOOK AT IT AND THEY THINK THEY HAD FIX IT. THE FIRST TWO TIMES IT HAPPEN I ALMOST GOT HIT BY A SEMI TRUCK BECAUSE CAUSE THE ENGINE SHUTDOWN. I HOPE NO ONE EVER GET KILLED BECAUSE OF THIS DEFECT IN THIS VAN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133448August 12, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR VAN DEVELOPED A PROBLEM WITH THE AUTOMATIC TRANSMISSION. WHEN THE VEHICLE IS IN DRIVE IT ROLLS BACK AND IN REVERSE IT ROLLS FORWARD.***NO ANSWER REQUIRED***. *MR THE DEALER TOLD THE CONSUMER THERE IS A SEALED GEAR BOX IN THE VEHICLE WHICH DOESN'T HAVE ENOUGH FLUID TO KEEP THE VEHICLE IDLE AT 800 RPMS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10131839August 7, 2005
TIRES:TREAD/BELT
GOODYEAR-INTEGRITY (P235/60R16) (99S) (025941) TIRES ON 2004 FORD FREESTAR. NOTICED THUMPING NOISE AT 10,000 MILES. SOUNDING LIKE YOU HAVE A FLAT. AT 19,000 TIRES ARE SHOWING OVERLAP OF TREAD. FORD DEALER TOLD US TO ROTATE TIRES. THIS HAS NOT RESOLVED PROBLEM. WE ARE AFRAID THAT THE TIRES ARE GOING TO SEPARATE AND CAUSE AN ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10129034July 17, 2005
SEATS:FRONT ASSEMBLY:RECLINER
WAS CLEANING MY 2005 FORD FREESTAR AND PULLED THE LEVER THAT RELEASES THE BACK OF THE BENCH SEAT DIRECTLY BEHIND THE DRIVERS SEAT. THE BACK OF THE SEAT CAME DOWN SO HARD THAT IT CUT THE END OF MY THUMB OFF, INCLUDING THE ENTIRE NAIL. I HAD TO GO TO THE EMERGENCY ROOM FOR TREATMENT AND FOLLOWUP WITH AN ORTHOPEDIC SURGEON. SO FAR, TO MY KNOWLEDGE, NOTHING TO DATE HAS BEEN DONE TO CORRECT THIS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10128612July 13, 2005
UNKNOWN OR OTHER
MY FAMILY INCLUDING 3 SMALL CHILDREN WERE IN THE VAN TRAVELLING HOME AND MY HUSBAND WAS IN A MINOR (30 MPH) HEAD ON COLLISION WITH ONLY DAMAGE TO THE LEFT FRONT END. A FEW MINUTES FOLLOWING THE COLLISION THE ENGINE OF THE VEHICLE CAUGHT ON FIRE, WITHIN TEN MINUTES THE ENTIRE FRONT HALF OF THE VEHICLE WAS FULLY ENGULFED IN FLAMES. EVERYBODY WE HAVE TALKED TO HAS SAID THERE IS NO REASON THE VEHICLE SHOULD HAVE CAUGHT ON FIRE DUE TO THE COLLISION.
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10128504July 12, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
GRINDING NOISE IN REAR PASS SIDE WHEEL. CALIPER FAILED, CAUSED THE PAD TO SLIP AND ATE THROUGH THE ROTOR CAUSING THE WHEEL TO LOCK UP COMPLETELY. TOOK VEHICLE TO FORD DEALER, THEY ADVISED THE WHOLE BRAKE SYSTEM NEEDED TO BE REPLACED, WHICH WE DID. CALIPER, ROTOR, AND PAD REPLACED ON REAR PASS SIDE BRAKE SYSTEM, AND PAD REPLACED ON REAR DRIVER'S SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127887July 8, 2005
SERVICE BRAKES, HYDRAULIC
DT: ON JULY 6 2005 THE CONSUMER TOOK THE VEHICLE IN FOR INSPECTION AND WHILE INSPECTING IT, THE DEALER STATED THAT THERE WAS A PROBLEM. THE DEALER REPORTED THE BRAKE PADS AND ROTORS NEEDED TO REPLACED . THE CONSUMER THINKS THIS IS UNFAIR BECAUSE THIS CAR WAS INSPECTED AND CHECKED REGULARLY. THERE WERE NO WARNINGS FROM THE VEHICLE THAT THERE WAS A PROBLEM. THE CONSUMER STATED IT WAS THE CALIPER THAT ORIGINALLY CAUSED THE PROBLEM. VEHICLE HAS NOT BEEN REPAIRED YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127656July 6, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE TRAVELLING FROM PIGEON FORGE, TN TO GREENSBORO, NC THROUGH ASHVILLE, NC ON I-40. WHEN WE REACHED THE VICINITY OF GREENSBORO WE NOTICED WHILE TRYING TO PASS A TRUCK ON A SLIGHT UPGRADE THE TRANSMISSION FAILED TO GET POWER TO THE ROAD. THE ENGINE WOULD EVENTUALLY "CATCH" AND WE WERE ABLE TO MAKE IT ANOTHER 8 MILES TO OUR DESTINATION. AFTER SITTING FOR SEVERAL HOURS WE STARTED THE CAR AGAIN AND THE SAME PROBLEMS OCCURED (ENGINE REVVING BUT TRANSMISSION WOULD NOT CATCH). WE MANAGED TO DRIVE THE VAN TO BOB DUNN FORD IN GREENSBORO WHERE IT WAS DIAGNOSED AS AN INTERNAL TRANSMISSION FAILURE AND PARTS HAD TO BE ORDERED. ON THE WORK ORDER IT STATED: TRANSMISSION IS SLIPPING. VERIFIED COMPLAINT. REMOVED TRANSMISSION AND DISASSEMBLE, FOUND FORWARD CLUTCHS BURNT. OVERHAUL TRANSMISSION. REPLACE CLUTCHES, SEALS, FILTER AND FLUID. PARTS LISTED: 3F2Z-7902-ACRM CONVERTER ASY 4F1Z-7A100-AA CONTROL ASY F5DZ-7A098-AA SCREEN ASY XT-5-QM FLUID TRANSM 4F1Z-7153-AA KIT GASKET XF2Z-7B164-CA PLATE ASY DR 4F1Z-7B164-CA PLATE 4F1Z-7B164-AA PLATE ASY DR XF2Z-75164-CA PLATE ASY DR 4F1Z-7B164-BA PLATE ASY DR XF2Z-75442-BA DRIVEN PLATE XF1Z-7B442-EA DRIVEN PLATE XF1Z-7B442-BA DRIVEN PLATE XF2Z-7B442-AA DRIVEN PLATE ALL WAS COVERED UNDER WARRENTY. I WOULD LIKE TO COMMEND BOTH DEALERSHIPS INVOLVED IN THE INCIDENT: BOB DUNN FORD, GREENSBORO, NC AND JACK KAIN FORD IN VERSAILLES, KY FOR THEIR HELP IN RECLAIMING MONEY ON TRANSPORTATION DUE TO LOSS OF FAMILY MEMBER WHILE CAR WAS DOWN. FORD SHOULD BE AWARE OF THIS ISSUE BUT WE ARE ALSO GOING WRITE A WRITTEN COMPLAINT DIRECTLY TO THEM TO LET THEM KNOW OUR DISSATISFACTION WITH THEIR PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127223June 30, 2005
UNKNOWN OR OTHER, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
WE JUST PURCHASED A 2004 FORD FREESTAR. I AM 67 AND WENT TO GET OUT OF THE BACK DOOR AND THE DRIVER ACCIDENTALLY PUSHED THE BUTTON TO CLOSE THE DOOR.IT CRUSHED MY LEG, AS THERE IS NO WAY TO STOP THE DOOR. THERE ARE NO SAFETY SWITCHES. EVERYONE IN THE CAR TRIED TO HELP AND THE DOOR WOULD NOT GO BACK. THIS WOULD HAVE KILLED A CHILD OR MY 89 YEAR OLD MOTHER. THERE NEEDS TO BE A RECALL. MY HUSBAND HAS SIZE 14 SHOES AND WHEN HE TRIED TO GET OUT THE SAME DOOR, HIS KNEE ALMOST HIT THE DOOR CLOSING BUTTON...AND HE WAS WATCHING OUT FOR THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10127189June 30, 2005
VEHICLE SPEED CONTROL
DT: WHEN THE CONSUMER TRIED TO STOP THE CAR IT ACCELERATED/ KICKED IN, AND THE CONSUMER HAD TO TAKE THE CAR OUT OF GEAR TO GET IT TO STOP. THE CONSUMER HAD THE DEALERSHIP LOOK AT THE CAR 5 TIMES. THE DEALERSHIP SAID THAT THEY COULD NOT DUPLICATE THE PROBLEM, THERE WAS NO WAY THAT THEY COULD FIX IT. THIS HAS BEEN ONGOING ON FOR ABOUT 6 MONTHS. THE CONSUMER HAS NOT CONTACTED FORD OR THE MANUFACTURER. *AK THE AIR BAG LIGHT HAD ILLUMINATED AND FORD FIXED THE PROBLEM. ON ANOTHER OCCASION, WHILE DRIVING IN TRAFFIC, THE CONSUMER APPLIED THE BRAKES BUT THE ACCELERATOR KICKED IN. (THIS HAPPENED ON MANY OCCASIONS) *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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