Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10187699April 12, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT 5 MPH THE CONTACT HEARD A GRINDING NOISE IN THE REAR OF THE VEHICLE WHEN EVER THE BRAKE WERE DEPRESSED. THE MECHANIC STATED THAT THE GRINDING NOISE WAS DUE TO THE REAR BRAKES. THE MECHANIC REPLACED THE REAR BRAKE PADS, ROTORS, AND CALIPERS. THERE HAVE NOT BEEN ANY OCCURRENCES SINCE THE REPAIR. THE FAILURE AND CURRENT MILEAGE WAS 40,000. *AK UPDATED 05/04/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187735April 12, 2007
VISIBILITY:GLASS, SIDE/REAR
ON 4/11/07 AS MY HUSBAND WAS DRIVING OUR CHILDREN TO SCHOOL, THE REAR WINDOW OF OUR 2004 FORD FREESTAR BURST, SHATTERING FOR NO APPARENT REASON. THERE WERE NO CHIPS OR CRACKS PRIOR TO THE EXPLOSION. FORTUNATELY, NO ONE WAS IN THE LAST ROW, OTHERWISE, SOMEONE COULD HAVE BEEN SERIOUSLY INJURED. ALTHOUGH THE DEALERSHIP ADMITS TO OTHER OWNERS OF FORD VEHICLES HAVING SIMILAR SITUATIONS, WE WERE TOLD THEY WOULD DO NOTHING BECAUSE THE WARRANTY HAS EXPIRED. I CAN ONLY ASSUME THAT IF THE ENTIRE REAR END OF THE VAN EXPLODED BECAUSE OF DEFECTIVE MATERIAL, THEY WOULD ALSO GIVE US THE UNACCEPTABLE ANSWER, "YOUR WARRANTY HAS EXPIRED!" THE ENTIRE WINDOW WAS GONE. WE HAD TO PAY $250 AND OUR INSURANCE PAID THE REMAINING BALANCE TO HAVE IT REPLACED. I DO NOT FEEL SAFE IN A VEHICLE WHERE WINDOWS CAN "OUT OF THE BLUE" EXPLODE. WHICH ONE WILL BE NEXT? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187347April 9, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
DRIVING WITH CRUISE CONTROL ON IN A 2004 FORD FREESTAR. TAP BRAKE TO RELEASE CRUISE CONTROL. ONCE I WAS READY TO ACCELERATE AGAIN, I TRIED TO PUSH THE GAS PEDAL. HOWEVER THE GAS PEDAL WAS ALL THE WAY TO THE FLOOR AND I HAD A LOSS OF ACCELERATION POWER. I COULD NOT ACCELERATE AND HAD TO PULL OFF THE HIGHWAY. ONCE THE CAR WAS INSPECTED, IT WAS FOUND THAT A PLASTIC CLIP CAME OFF OF THE GAS PEDAL. VEHICLE WAS TAKEN IN FOR REPAIRS. AN ENTIRE THROTTLE PANEL WAS ORDER TO FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185267March 16, 2007
POWER TRAIN:MANUAL TRANSMISSION
2004 FORD FREESTAR. BACKING OUT OF THE DRIVE-WAY I PUT THE VAN IN PARK AND LEFT IT IDLE IN THE STREET TO SEE IF I ACCIDENTLY RAN OVER A GABAGE CAN. WHILE STANDING OUTSIDE OF THE VAN TALKING TO MY HUSBAND I NOTICE THE VAN WAS IN REVERSE. I TRIED TO GET BACK INTO THE VAN AND I FELL OUT OF THE VAN TRAPPED BETWEEN THE FRAME AND THE DOOR OF THE VAN. WHILE STILL ROLLING I COULD HEAR MY BONES BREAKING. I SUFFERED 2 BROKEN RIBS AND NERVE AND MUSCLE DAMAGE - TO THIS DAY I AM STILL NOT TOTALLY HEALED AND I HAVE BEEN IN THE EMERGENCY ROOM TWICE. I HAVE NOTIFIED FORD. THEY WILL NOT CALL ME ONLY HAVE WRITTEN ME A LETTER. WHEN I CALL THE CUSTOMER SERVICE THEY WILL NOT RELEASE ANY PHONE NUMBERS TO ME. I HAVE HAVE RESPONDED AND HAD NOT RETURN REPLY. LUCKLY MY HUSBAND WAS ABLE TO STOP THE VEHICLE BEFORE IT HIT A NEIGHBORS HOUSE. IN ADDITION THE VAN TURNED BEFORE RUNNING ME OVER. WHEN YOU TAKE YOU FOOT OFF THE BRAKE WHILE IN REVERSE THE VAN IMMEDIATELY ROLL BACKWARDS. THERE IS NO WAY I COULD GOTTEN OUT OF THE VAN WHILE IN REVERSE. I FEEL THERE WAS EITHER A FALSE PARK OR THE VAN GEAR WAS STUCK BETWEEN PARK AND REVERSE AND THE SLIGHTEST MOVEMENT CAUSE THE VAN TO SLIP BACK TO REVERSE. THE VEHICLE HAS BEEN INSPECTED BY THE FORD DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10184899March 12, 2007
SUSPENSION:REAR
TL*- THE CONTACT OWNS A 2004 FORD FREE STAR WITH A CURRENT AND FAILURE ODOMETER READING OF 64000 MILES. THE CONTACT STATED THAT THE REAR AXLE TORQUE ARM CAME APART ON MARCH 9, 2007 WHILE DRIVING AT 2 MPH AND AFTER DRIVING OVER A SPEED BUMP. THE CONTACT CALLED FORD MOTORS, WHO CLAIMED THAT THE VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY COULD DO TO ASSIST IN THE REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183499February 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:REAR WINDOW WIPER/WASHER, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL*- THE CONTACT STATED THAT THE 2004 FORD FREESTAR'S TRANSMISSION FAILED AT 79,000 MILES WHILE DRIVING AT 40 MPH AND GOING UP A HILL, THE ENGINE REVVED, AND THE VEHICLE WOULDN'T ACCELERATE AT THE NORMAL SPEED, BUT SHE DID GET TO THE TOP OF THE HILL. THE CONTACT STATED THAT THE ENGINE CONTINUED TO RUN ,BUT ONCE SHE GOT TO THE TOP OF THE HILL THE VEHICLE WOULDN'T ACCELERATE. THE CONTACT STATED THAT SOME MEN PUSHED HER TO SIDE THE SIDE OF THE ROAD. THE CONTACT STATED SHE HAD THE VEHICLE TOWED TO THE DEALERSHIP, AND THEY INFORMED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED OR REWORKED ON. SHE WAS STILL UNDER THE 3 YEAR WARRANTY BUT HAD EXCEEDED THE MILES UNDER THE WARRANTY. THE CONTACT STATED THAT THE DEALERSHIP REPLACED THE TRANSMISSION. SHE CONTACTED THE MANUFACTURER, FILED A COMPLAINT AND WAS GIVEN CASE# 0417400577. THE FAILURE MILEAGE WAS 78830 ,AND THE CURRENT MILEAGE WAS 79000.*AK THE FRONT AND REAR BRAKE LINING AND CIRCUIT BREAKER WERE REPLACED, THE REAR WIPER WAS LOOSE. UPDATED 04/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179268January 21, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FAILURE OF REAR BRAKE ROTORS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177519January 2, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM
WIFE'S VAN. REPORTED THAT IN COLD WEATHER IT WOULD START HARD. RECENTLY WHILE DRIVING TO WORK IT BUCKED SEVERAL TIMES. WAS ABLE TO GET TO WORK. INFORMED ME OF THE PROBLEM WHERE I WENT TO CHECK VAN. IT WOULDN'T START AFTER 5 ATTEMPTS, THEN IT STARTED UP BUT WAS A HARD START. AT THE SAME TIME CHECK ENGINE LIGHT CAME ON. DECIDED TO TOW IT TO DEALER. FLAT BED CAME BUT COULDN'T GET TO VAN. TO ASSIST IN POSITIONING VAN FOR FLATBED; VAN STARTED ON FIRST TRY BUT NOW WHEN IT WAS PUT INTO GEAR, IT DIDN'T MOVE. EITHER FORWARD OR REVERSE. WE PUSHED IT INTO POSITION. TOOK TO DEALER WHERE NOW IT WENT INTO GEAR TO OFFLOAD IT FROM FLAT BED. DEALER STATED WHEN THEY DEPRESSED THE BRAKE, ALL DASH LIGHTS LIT UP. STATED IT WAS A DEAD SHORT THEY HAD TO TRACE THE WIRING. RECEIVED CALL 2 DAYS LATER, DEALER TELLING ME THEY HAVE TO DROP THE TRANSMISSION. WHICH THEY DID, I SAW IT ON A STAND, STRIPPED OF ALL INNER COMPONENTS. WAS TOLD SINCE IT'S UNDER WARRANTY (26,000 MILES), THEY ARE GOING TO REPLACE EVERYTHING THAT LOOKS REMOTELY WRONG. BEEN A WEEK AND STILL WAITING FOR ANSWERS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172647November 5, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DROVE THE VEHICLE 100 MILES, GOT GAS, STARTED THE CAR, WOULD NOT SHIFT INTO ANY GEARS. YOU CAN MOVE THE GEAR IN TO GEAR BUT THE TRANSMISSION WILL NOT SHIFT INTO GEAR. I WAS LEFT STRANDED WITH 3 KIDS 100 MILES FROM HOME, THIS HAPPENED WITHOUT WARNING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171972October 27, 2006
SERVICE BRAKES, HYDRAULIC
THE VEHICLE I OWN IS A 2004 FORD FREESTAR VAN. I PURCHASED IN 2003. IT HAS 35,698 MILES ON IT. AT APPROXIMATELY 35,000 MILES THE REAR BRAKES STARTED MAKING A GRINDING NOISE WHEN THE BRAKES WERE APPLIED. I TOOK IT TO THE DEALER WHERE IT WAS PURCHASED- THE BRAKES HAD TO BE REPLACED-INCLUDING ROTORS AND PADS. THG ROTORS WERE SO WORN THERE WAS NO WAY TO TURN THEM-THEY HAD TO BE REPLACED. A TOTAL COST OF $447. WHY DID THESE BRAKES WEAR OUT SO SEVERELY WITH ONLY 34,00 MILES ON THEM? AND WHY NOT THE FRONT BRAKES-THIS WAS ON THE REAR BRAKES! I'VE NEVER HAD A BRAKE JOB ON IT SO FAR- UNTIL THIS! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171299October 19, 2006
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
DT*: THE CONTACT STATED A LEAK WAS NOTICED UNDER THE VEHICLE AND POWER STEERING FLUID WAS ADDED OFTEN. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE POWER STEERING PRESSURE LINE FRACTURED. THERE WAS A NHTSA RECALL, # 03V457000, REGARDING THE POWER STEERING: HOSE, PIPING AND CONNECTIONS. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171251October 18, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
FAULTY CALIPER ON THE FORD 2004 FREESTAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169237September 25, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED UPON PURCHASE, IT WAS NOTICED THE ROTORS WERE SCRATCHED; THE ROTORS AND PADS WERE REPLACED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP 3,000 MILES LATER FOR AN OIL CHANGE, WHERE IT WAS THEN DETERMINED THE ROTORS NEEDED TO BE TURNED. THE BRAKES SHOOK WHILE STOPPING AND WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE ROTORS WERE REPLACED. THE VEHICLE CONTINUED TO SHAKE WHILE STOPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165105August 10, 2006
ELECTRICAL SYSTEM:WIRING
UPON LEAVING THE INTERSTATE AND COMING INTO TOWN (APPROXIMATELY 1 MILE ) MY VEHICLE MADE A SLIGHT NOISE, I LOOKED AT MY GAUGES WITH NO INDICATORS ON I PROCEEDED INTO MY DRIVEWAY WHERE MY VAN BEGAN TO ERUPT INTO FLAMES WITHIN MOMENTS THE ENTIRE FRONT END WAS ENGULFED WITH 12 FT. FLAMES I CALLED THE FIRE DEPT WHO EXTINGUISHED THE FLAMES, I NARROWLY ESCAPED THE VAN. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10164433August 3, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
STARTED TO NOTICE GRINDING NOISES AND EXCESSIVE WEAR TO REAR PADS AND ROTORS. TOOK CAR INTO LOCAL DEALER FOR INSPECTION. WAS TOLD THAT YES, THE REAR NEEDED NEW PADS AND ROTORS AND SINCE IT WAS NORMAL WEAR (APPROXIMATELY. 40K MILES) IT WAS NOT COVERED UNDER VEHICLE EXTENDED WARRANTY. TOOK VEHICLE TO IND. REPAIR SHOP FOR REPAIR. FRONT BRAKES HAVE BEEN TROUBLE FREE SO FAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162387July 14, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT*: THE CONTACT STATED THERE WAS A POPPING AND GRINDING NOISE HEARD COMING FROM THE FRONT PASSENGER SIDE AREA. PRIOR TO TAKING A TRIP, THE DEALERSHIP REPLACED THE BRAKE PADS ON THE FRONT PASSENGER SIDE. WHEN THE CONTACT RETURNED FROM THE TRIP, THERE WAS ROARING NOISE COMING FROM THE REAR OF THE VEHICLE. THE DEALERSHIP DETERMINED THE REAR BRAKES NEEDED SHOES AND ROTORS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155873April 22, 2006
STEERING, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT
THIS IS A GENERAL COMPLIANT ABOUT MY 2004 FORD FREESTAR. THE PROBLEMS STARTED ALMOST IMMEDIATELY AFTER DRIVING THE CAR AWAY FROM THE DEALER. 1. I WAS AT A STOP LIGHT AND THE RUBBER COVER FELL OFF OF THE BRAKE PEDAL. 2. THE NEXT THING WAS THE KEYLESS REMOTE WORKED ABOUT 50% OF THE TIME TO OPEN THE PASSENGER DOORS. 3. THEN AFTER ABOUT THE FIRST 500 MILES OF DRIVING, THE STEERING WHEEL OSCILLATED IN MY HANDS WHEN COMING TO A STOP. 4. ALSO WHEN DRIVING THERE WERE SEVERAL ANNOYING SOUNDS. 5 FINALLY, AND THIS IS THE MOST ANNOYING OF ALL, I CAN'T RUN THE HEATER IN THE COLD WEATHER BECAUSE EXCESSIVE HOT AIR COMES FROM THE DEFROST VENTS EVEN THOUGH I HAVE THE CONTROL SET TO 'FLOOR VENTS' ONLY. NOW WHAT HAS THE FORD DEALERS DONE ABOUT THE PROBLEMS? 1. I REPLACED THE RUBBER COVER ON THE BRAKE PEDAL. 2. THE DEALERS REFUSE TO FIX THE KEYLESS REMOTE PROBLEM. THEY CLAIM IT IS WORKING FINE EVEN THOUGH I TOOK IT TO INDEPENDENT ALARM TECH WHO TOLD ME THE 'UNLOCK ALL' RECEIVER NEEDS TO BE REPLACED. 3. THE OSCILLATION OF THE STEERING WHEEL WHILE STOPPING WAS ' FIXED' BY ONE DEALER BY GRINDING DOWN A WARPED BRAKE ROTOR. THIS REPAIR, WHICH I OBJECTED TO FORD NOT REPLACING THE ROTOR WITH A NEW ROTOR, ONLY LASTED A FEW THOUSAND MILES AND THE PROBLEM RECURRED. I TOOK IT TO ANOTHER DEALER WHO REPLACED THE BAD ROTOR. 4. ONE OF THE ANNOYING SOUNDS WAS FIXED BY ONE DEALER BUT NOT ALL OF THE SOUNDS. I TOOK IT TO ANOTHER DEALER AND ALL WERE FIXED. 5. THE DEALERS REFUSE TO FIX THE PROBLEM OF EXCESSIVE HOT AIR COMING FROM THE DEFROST VENT. I HAVE TO DUCT TAPE OVER THE DEFROST VENT TO BE ABLE RUN THE HEATER. THEN I HAVE TO PULL THE DUCT TAPE AWAY IF THE WINDSHIELD FOGS OVER INSIDE THE CAR. IN GENERAL I THINK THE QUALITY OF THIS CAR IS THE WORST THAT I HAVE EVER OWNED AND I HAVE OWNED SEVERAL NEW CARS IN MY ALMOST 70 YEARS OF AGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154467April 3, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN PUTTING THE VEHICLE INTO DRIVE FROM REVERSE IT ROLLS QUITE A BIT. IT HAPPENS OFTEN. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY SAY IT'S NORMAL AND THEY HAVE RECEIVED NO OTHER COMPLAINTS LIKE THIS. I ALMOST HIT ANOTHER CAR THAT WAS BEHIND ME IN A BANK LINE DUE TO THIS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153621March 24, 2006
WHEELS:HUB, EQUIPMENT, SUSPENSION
EXPERIENCED A VERY LOUD SQUEALING NOISE THAT APPEARED TO BE COMING FROM THE FRONT WHEELS - THIS USUALLY OCCURRED AT SPEEDS >60 MPH. WHEN THE STEERING WHEEL WAS TURNED SLIGHTLY TO THE RIGHT, THE NOISE WOULD CEASE. WHEN THE WHEELS WERE STRAIGHTENED AGAIN, THE NOISE WOULD CONTINUE. TOOK THE VEHICLE TO THE DEALER WITH NO ISSUES FOUND. I HAD SUGGESTED AT THAT TIME THAT THE PROBLEM APPEARED TO BE FRONT WHEEL BEARING RELATED OR SOMETHING OF THAT NATURE - NO ISSUES FOUND WITH THE VEHICLE AT THAT TIME. THE PROBLEM CONTINUED. TOOK THE VEHICLE BACK 2 MONTHS LATER - REPORTED THAT THIS WAS A KNOWN ISSUE FOR THE BEARINGS TO BE REPLACED (AND SOME OTHER NON-SPECIFIC WORK WITH THE HUBS). THIS IS LISTED IN THE RECALL SECTION FOR THIS VEHICLE AS A KNOWN ISSUE SINCE 2004!! WHY WAS THIS NOT TAKEN CARE OF PREVIOUSLY UNDER A RECALL AND WHY DID THEY NOT SEE THE BULLETIN ON THIS THE FIRST TIME I TOOK THE VEHICLE IN?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152032March 6, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
DT*: THE CONTACT STATED IN APRIL 2005, THE ABS AND AIRBAG LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE CODES WERE RESET AND THE LIGHTS WENT OFF. THEN, WHILE DRIVING 40 MPH ON DRY ROADS, A VEHICLE PULLED OUT IN FRONT OF THE CONTACT. THE BRAKE PEDAL WAS DEPRESSED, BUT THE ABS DID NOT ACTIVATE. UPON IMPACT, THE AIRBAGS DID NOT DEPLOY. THERE WAS A POLICE REPORT TAKEN AT THE SCENE. THE VEHICLE WAS TOWED TO AN INDEPENDENT REPAIR SHOP, WHERE IT WAS DEEMED A TOTAL LOSS. THE CONTACT WAS WEARING A SEAT BELT, BUT SUSTAINED A BROKEN ANKLE AND HAND, A DISLOCATED SHOULDER, AND A CONCUSSION. THE VEHICLE WAS NOT INSPECTED TO DETERMINE THE PROBLEM WITH THE AIRBAGS OR ANTILOCK BRAKES.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

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