Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10210744December 4, 2007
FUEL SYSTEM, OTHER:FUEL INJECTION SYSTEM
BAD EGR VALVE. ORDERED PART 6 WEEKS AGO AND KEEP GETTING TOLD THE PART IS ON BACK ORDER, HAVE CALLED OTHER DEALERS, THEY HAVE SAID THEY WILL HAVE THE PART BUT NEVER GET IT. THIS VEHICLE IS A PRIMARY CAR AND IT HAS BEEN OUT FOR 2 MONTHS NOW. WHAT AM I SUPPOSED TO DO WITH A VEHICLE THAT I CAN'T DRIVE BECAUSE I CANT GET THE PART TO GET IT FIXED? I HAVE TWO FRIENDS WITH THE SAME VEHICLE, SIMILAR MILES BUT THEIR THE 05 MODEL WITH THE SAME PROBLEM, CANT GET THE PART EITHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210155November 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER LEAVING A FAMILY GATHERING ON THANKSGIVING DAY WE WERE DRIVING HOME (MY HUSBAND, 2 KIDS AND I) WHEN AFTER STOPPING AT A RED LIGHT THE CAR WOULDN'T ACCELERATE, MY HUSBAND TRIED TO PUT IT ON REVERSE AND AND OTHER GEARS BUT IT WOULD NOT MOVE, ALL OF THIS WAS HAPPENING IN THE MIDDLE OF A 3 LINES STREET WITH OTHER CARS HONKING AT US. BECAUSE IT WAS A HOLIDAY WE HAVE THE CAR TOWED TO OUR HOUSE FIRST AND TO THE DEALER THE NEXT MORNING. TO PUT A NEW TRANSMISSION THE DEALER TOLD US THAT IT'LL COST US $4390. AFTER COMPLAINING TO FORD'S CUSTOMER SERVICE THEY AGREED TO LET US PAY $1293. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209338November 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 11/15/07, MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR WITH 45,000 MILES NEAR OUR HOME, (LUCKILY), WHEN, WITHOUT WARNING OF ANY KIND, THE TRANSMISSION FAILED, RENDERING THE VEHICLE INOPERABLE. THE VEHICLE SIMPLY WOULD NOT MOVE UNDER IT'S OWN POWER AND STOPPED IN AN INTERSECTION WITH TRAFFIC. I CONTACTED THE DEALER I BOUGHT IT FROM THE NEXT DAY AND WAS TOLD BY THE SERVICE WRITER THAT FORD WAS UNAWARE OF ANY PROBLEMS WITH THIS YEAR AND MODEL. OBVIOUSLY, THIS WAS A LIE. I THEN HAD THE VEHICLE TOWED TO THE LOCAL AAMCO DEALER. THE OPERATOR OF THE AAMCO DEALER IS A RETIRED FORD TECHNICIAN WITH OVER 20 YEARS OF EXPERIENCE. IN FACT, HE MAINTAINS HIS FORD CERTIFICATION. NOT ONLY DID HE INSPECT THE TRANSMISSION AND FIND IT TO BE DEFECTIVE, BUT HE ALSO ADVISED ME THAT OURS IS THE THIRD VEHICLE OF THIS MAKE AND MODEL WITH THIS SAME EXACT TRANSMISSION FAILURE IN THE LAST WEEK OR SO. ALL 3 VEHICLES HAVE AROUND THE SAME MILEAGE AS WELL. SO FAR, FORDS CUSTOMER SATISFACTION CENTER IN DEARBORN HAS BEEN LESS THAN HELPFUL AND IS STONEWALLING ME ON A RESOLUTION. I AM AWAITING A PHONE CALL FROM A SUPERVISOR AT THE CALL CENTER BUT I AM NOT HOLDING MY BREATH. I HAVE CONTACTED AN ATTORNEY AND MEET WITH THEM THIS WEEK. THE VEHICLE NEEDS A NEW TRANSMISSION AND WE ARE WITHOUT TRANSPORTATION UNTIL THE ISSUE IS RESOLVED. THIS IS A SERIOUS DEFECT THAT THE PUBLIC NEEDS TO BE AWARE OF. THIS IS A FAMILY VEHICLE THAT WAS MARKETED FOR ITS SAFETY. THE VEHICLE IS UNSAFE AND THE PUBLIC NEEDS TO BE AWARE AND FORD NEEDS TO TAKE THE LEAD AND STEP UP TO THE PLATE AND DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206900October 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR TO WORK. SHE WAS STOPPED AT A RED LIGHT ON A FREEWAY OVERPASS READY TO ENTER THE FREEWAY. WHEN THE LIGHT TURNED GREEN AND SHE TOOK HER FOOT OFF THE BRAKE THE VAN WOULD NOT MOVE. THE VANS TRANSMISSION HAS BEEN DIAGNOSED BE THE DEALER AS THE PROBLEM. THERE WERE NO WARNING SIGNS OR WARNING LIGHTS TO THE FAILURE. SHE WAS LUCKY THAT THE VAN DID NOT DIE ON THE FREEWAY 20 FEET AWAY AND THAT SHE DID NOT ROLL INTO THE CAR BEHIND HER. THE VAN HAS 62,000 MILES ON IT. AFTER REVIEWING EDMUNDS COMMENT BOARDS ON THE FORD FREESTAR IT SEEMS THAT THIS IS A COMMON OCCURRENCE. APPARENTLY, OTHERS HAVE HAD THE SAME PROBLEM WITH THE TRANSMISSION FAILING WITHOUT NOTICE. ONE POSTER WAS GOING 40MPH WHEN HIS VAN DIED. THIS IN MY OPINION IS A SEVERE SAFETY HAZARD AND FORD SHOULD BE RECALLING THESE VEHICLES AND REIMBURSING PEOPLE FOR NEW TRANSMISSIONS. A TRANSMISSION SHOULD NOT FAIL AT 60,000 MILES AND WITHOUT ANY WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206663October 23, 2007
POWER TRAIN:DRIVELINE, POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS:HUB
I BOUGHT MY 2004 FORD FREESTAR USED IN FEBRUARY OF 2006 FROM EASTERN MOTORS AND HAD NOTHING BUT PROBLEMS WITH IT. FIRST IT NEEDED A TUNE-UP THEN THE COIL PACK WENT BAD AND NOW NEEDS BRAKES AND TIRES. BUT MY MAIN CONCERN IS MY TRANS-AXLE LIGHT COMING ON. I AM A MECHANIC SO I SCANNED IT ON OBD-II SCANNER,IT TOLD ME THAT MY TORQUE-CONVERTER WAS STUCK IN THE OPEN POSITION. SO IT NEEDED TO BE REPLACED. I CALLED FORD BECAUSE I CANT GET IT AFTERMARKET AND THEY SAID IT WOULD COST ME 300.00 FOR IT. BUT THE PROBLEM IS I CAN'T AFFORD IT AND ITS ON BACK ORDER FOR WHO KNOWS HOW LONG .FORD CANT GET UNTIL THEY GET SOME IN. ITS 2007 AND THE PROBLEM IS STILL THERE IT BUCKS AROUND WHILE DRIVING AND IT DOESN'T GO INTO GEAR RIGHT AWAY. ALSO WHEN YOU TURN THE WHEEL WHILE DRIVING IT MAKES A SQUEAKING NOISE AT THE FRONT WHEELS AND THE WHOLE FRONT END SHAKES WILE DRIVING 45 + MPH. ACCORDING TO MY VIN THERE IS NOTHING WRONG (YEAH RIGHT BS) IF I DIDN'T OWE SO MUCH ON THIS VAN I WOULD GET RID OF IT OR BETTER YET( SET IT ON FIRE MY SELF) SO I WOULDN'T HAVE TO DEAL WITH IT ANY MORE. I HAVE SEEN THE OTHER COMPLAINTS THAT PEOPLE WROTE AND I AGREE THIS IS (BS )AND FORD SUCKS BECAUSE THEY DON'T WANT TO TAKE CARE OF THEIR CUSTOMER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206545October 22, 2007
STEERING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THERE IS A RESTRICTION THAT PREVENTS THE STEERING WHEEL FROM TURNING LEFT OR RIGHT PROPERLY. ON AUGUST 31, 2007, THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT NOTHING WAS WRONG WITH THE STEERING WHEEL; HOWEVER, THE WHEEL HAS BECOME EVEN HARDER TO TURN. THE CONTACT HAS NOT TAKEN THE VEHICLE BACK TO THE DEALER. THE CURRENT MILEAGE WAS 102,000 AND FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206319October 19, 2007
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
'04 FORD FREESTAR QUICK CONNECT ON FUEL LINE WILL COME LOOSE, SPRAYING FUEL ON MUFFLER AND EXHAUST SYSTEM! NO REPAIR KIT AVAILABLE. HAVE TO BUY COMPLETE FUEL LINE. THIS IS THE 2ND TIME ON THIS SAME VEHICLE. I'M AN AUTO-TECH AND HAD TO REPAIR THIS SAME VEHICLE BEFORE FOR THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206106October 11, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, UNKNOWN OR OTHER
2004 FORD FREESTAR WITH NO REAR DOOR SENSORS. CONSUMER BELIEVES THAT THE REAR SLIDING DOOR SHOULD HAVE SENSORS ON THE REAR OF THE DOOR. *KB THE CONSUMER'S SON WALKED TOWARDS THE REAR OF THE VEHICLE. HER SON GRABBED THE BACK EDGE OF THE DOOR, WHICH ULTIMATELY CLOSED ON HIS FINGERS. THE CONSUMER'S SON SUFFERED BRUISED AND SWOLLEN FINGERS. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202554September 11, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MYSELF, MY HUSBAND AND OUR TWO CHILDREN WERE LEAVING A RESTAURANT WHEN WITHOUT ANY WARNING MY 2004 FORD FREESTAR WOULD NOT ACCELERATE. MY HUSBAND STOPPED THE CAR AND TRIED SEVERAL GEARS AND IT WOULD NOT GO IN ANY DIRECTION. HE TURNED THE CAR OFF AND THEN RESTARTED IT AND IT STILL WOULD NOT GO IN ANY GEAR. HE PUSHED IT BACK INTO THE PARKING LOT AND WE CALLED AAA FOR A TOW TO THE NEAREST FORD DEALERSHIP. SEVERAL HOURS LATER THEY TOLD US THAT THE TRANSMISSION WAS SHOT AND IT WOULD COST ABOUT $3,000 TO REPLACE IT (WHICH I CAN'T AFFORD). THIS VAN HAS APPROXIMATELY 60,000 MILES ON IT. WE BOUGHT IT NEW AND STILL OWE OVER $13,000.00 ON IT. I RESEARCHED THE INTERNET AND FOUND MANY OTHER PEOPLE HAVE HAD THE SAME PROBLEM WITH FREESTAR TRANSMISSIONS GOING OUT ANYWHERE FROM 30,000 MILES TO 70,000 MILES - WAY EARLIER THAN THEY SHOULD. JUST VISIT HTTP://TOWNHALL TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A/71 THIS IS AN OBVIOUS PROBLEM WITH THE FREESTAR, BUT WHEN I CONTACTED THE DEALERSHIP WHERE I PURCHASED MINE (BYERLY FORD IN LOUISVILLE, KY), THEY TOLD ME THERE WAS NO RECALL AND THEREFORE NOTHING THEY COULD DO. WE HAVE SINCE TOWED MY FREESTAR TO A TRANSMISSION SPECIALIST NEAR US WHERE IT IS IN LINE TO BE WORKED ON. HE ISN'T YET SURE IF HE CAN REBUILD THE TRANSMISSION OR IF A NEW ONE WILL HAVE TO BE ORDERED. THIS IS NOW SEPTEMBER 11 AND I HAVE BEEN WITHOUT MY VAN FOR 8 DAYS. I'M ALREADY OUT OVER $300 JUST FOR CAR RENTAL AND NO END IS IN SIGHT. *TR UPDATED 01-16-08. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201647September 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING MY 2004 FORD FREESTAR WITH 44,800 MILES, IT CAUGHT ON FIRE. THE FIRE WAS PUT OUT BY A PASSING TRUCK DRIVER WITH HIS FIRE EXTINGUISHER. THE CAR WAS TOWED TO A LOCAL GARAGE, THEN IT WAS MOVED TO A FORD DEALERSHIP CLOSE TO MY HOME. THE VAN NEEDS A NEW TRANSMISSION AND AN OXYGEN SENSOR THAT WAS DAMAGED IN THE FIRE. FORD WILL NOT COVER ANY OF THIS, AND MY INSURANCE IS ONLY WILLING TO PAY FOR THE OXYGEN SENSOR. THE CAR HAS NOT BEEN REPAIRED YET, BECAUSE THE DEALER IS WAITING FOR THE REBUILT TRANSMISSION TO ARRIVE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10201344August 31, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 60 MPH, THE CONTACT HEARD A HIGH PITCHED, WHINING SOUND COMING FROM THE FRONT OF THE VEHICLE. THE DEALER REPLACED THE FRONT WHEEL BEARINGS. THE FAILURE MILEAGE WAS 37,000 AND CURRENT MILEAGE WAS 41,000. UPDATED 09/18/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201626August 31, 2007
TIRES
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE VEHICLE HAS BRIDGESTONE STEEL BELTED, SIZE P225/60R16 TIRES. THE CONTACT STATED THAT THE FRONT PASSENGER SIDE TIRE BLEW OUT WHILE DRIVING 50 MPH. THE CURRENT MILEAGE WAS 51,000 AND FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198141August 1, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE ON VACATION, GRINDING NOISE WAS HEARD FROM THE LEFT REAR BRAKES, BROUGHT VAN TO A LOCAL FORD DEALER. IT WAS DETERMINED THAT THE INNER BRAKE PADS WORE UNEVEN AND WERE METAL TO METAL ON THE ROTORS. NEW PADS WERE INSTALLED AND ROTORS TURNED AT A COST OF $215 AND LOSS OF A VACATION DAY WITH FAMILY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195973July 10, 2007
SERVICE BRAKES, AIR:DISC:ROTOR
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT RECEIVED A RECALL NOTICE IN 2004, WHICH STATED THAT TWO ROTORS AND THE FRONT HUBS OF THE VEHICLE NEEDED TO BE REPLACED. THE TWO ROTORS WERE REPLACED, BUT THE FRONT HUBS WERE NOT. THE CONTACT BEGAN EXPERIENCING FAILURES WITH THE FRONT HUBS AND CONTACTED BOTH THE SERVICE DEALER AND FORD. THE FAILURE WAS NOTICED WHILE DRIVING 3 MPH. THE DEALER STATED THAT THEY WERE NOT RESPONSIBLE BECAUSE THE HUBS WERE NOT REPLACED AT THE TIME OF THE RECALL. THE RECALL # WAS UNAVAILABLE. THE CURRENT MILEAGE IS 45,574 AND FAILURE MILEAGE WAS 45,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195653July 9, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHILE APPLYING BRAKES,A GRINDING NOISE WAS HEARD COMING FROM THE REAR OF THE VEHICLE. UPON GETTING THE VEHICLE CHECKED IT WAS DISCOVERED THAT THE INNER BRAKE PADS WERE WORN DOWN TO THE BARE METAL, WHILE THE OUTSIDE BRAKE PADS WERE IN NEW CONDITION. THE FRONT BRAKES WERE ASSESSED AT 80% REMAINING LIFE. NEW PADS, CALIPERS, AND ROTORS WERE REQUIRED TO FIX THE PROBLEM. THE CAUSE OF THE PROBLEM: THE BRAKE CALIPER BRACKET (CALIPER SLIDE) SEIZED UP, CAUSING THE CALIPER TO SIT OFFSET, AND THUS WEAR THE BRAKE PADS PREMATURELY AND UNEVENLY. THE VAN HAD 30,000 MILES ON IT, AND WAS JUST OFF OF BUMPER TO BUMPER WARRANTY. FORD WAS NOT WILLING TO COVER ANY COST OF REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191987May 29, 2007
ENGINE AND ENGINE COOLING
WHILE DRIVING MY FORD FREESTAR THE ENGINE STARTED TO MISS. AFTER A SHORT DISTANCE IT DIED COMPLETELY. LUCKILY, I WAS ON A SIDE ROAD AND ABLE TO PULL TO THE SIDE OUT OF THE TRAFFIC. THE PROBLEM WAS THE RESULT OF A MANUFACTURING DEFECT ALLOWING WATER TO LEAK INTO THE ENGINE COMPARTMENT AND THEN INTO THE PCM DESTROYING IT. AT 29,000 MILES THE PCM HAD TO BE REPLACED WITHOUT ANY PAYMENT BY FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191780May 26, 2007
SERVICE BRAKES, HYDRAULIC:POWER ASSIST
UNKNOWN, PROBLEM JUST OCCURREDS UNDER CERTAIN CONDITIONS. WHILE DRIVING THE BRAKE PEDAL, WHEN DEPRESSED FOR BRAKING, DROPPED GIVING THE DRIVER THE INPRESSION THAT THE BRAKES MIGHT HAVE TOTALLY GIVEN OUT. MYSELF DRIVING THE VEHICLE. THE PEDAL SEEMED TO DROP APROXIMATELY ONE INCH PRIOR TO BRAKING NORMALLY SEVARAL TIMES IN A TWO MILE TEST DRIVE. OTHERS DRIVING WITH THE FULL COMPLIMENT OF PASSENGERS STATED THAT THE BRAKES WENT ENTIRELY TO THE FLOOR AND ONLY THEN ENGAGED IN A TOTALY LOCKED PANIC STOP , NO SIGN OF ANTI-LOCK PUMPING, AND PULLED VIOLENTLY TO THE SIDE. HAVING EXPERIENCED SIMILAR SYPTOMS I MADE THE ASSUMTION THAT THE PASSENGER LOAD EFFECTED THE DEGREE OF SEVERITY. ANOTHER FACTOR APPEARED TO BE RAIN, NO SUCH SYMPTOMS WERE REPORTED UNTIL THE DAY OF, OR THE DAY IMMEDIATELY FOLLOWING RAIN. DEALER WAS UNABLE TO LOCATE PROBLEM OR DUPLICATE BRAKE PEDAL DROP. SECOND DEALER HELD VEHICLE FOR EVALUATION FOR CLOSE TO A MONTH, BUT VERY LITTLE RAIN HAS FALLEN DURING THAT TIME. SINCE THIS VEHICLE SERVICES HANDICAPPED INDIVIDUALS I COULD NOT PLACE BACK IN SERVICE WITH THE POTENTIAL PROBLEM, AND THREE REPORTS OF FAILURE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191068May 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING SPEEDS RANGING FROM 50 TO 60MPH, THERE IS A GRINDING NOISE AND THE BRAKE PEDAL IS EXTENDED TO THE FLOORBOARD WHEN DEPRESSED. THE DEALER STATED THAT THE REAR CALIPERS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. APPROXIMATELY ONE WEEK LATER SHE EXPERIENCED THE SAME FAILURE. THE CONTACT STATED THAT THE PROBLEM HAS OCCURRED ON 4 OCCASIONS AND IT IS WORSE WHEN IT IS RAINING. THE CURRENT AND FAILURE MILEAGE WERE 9,558. THE CONSUMER HAS PROVIDED A COPY OF REPAIR INVOICE. UPDATED 06/07/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190120May 8, 2007
WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING OVER 35 MPH, THE VEHICLE MADE A LOUD WHISTLING NOISE. THE NOISE STOPPED WHEN THE STEERING WHEEL WAS TURNED TO THE LEFT OR RIGHT. THE CONTACT STATED THAT SHE EXPERIENCED THE SAME FAILURE AS NOTED IN RECALL # 04V446000 (WHEELS:CAP/COVER/HUB). THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE HAS NOT BEEN TAKEN IN FOR DIAGNOSIS. THE CURRENT MILEAGE IS 29,000 AND FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188095April 17, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
ON 4/11/07 FORD SERVICE DEPARTMENT. INFORMED ME THE REAR BRAKES & ROTORS ON THE 04 FREESTAR WERE SHOT AND NEEDED IMMEDIATE REPLACEMENT AT A COST OF $575.00.I THOUGHT THEY WERE LYING TO ME BECAUSE I HAD MORE THAN 20 DIFFERENT CARS,TRUCKS,& VANS, BUT NEVER HAD FACTORY INSTALLED BRAKE PADS WEAR OUT AT 20000 MILES ,AND ESPECIALLY ROTOR DAMAGE SO BAD THAT THEY HAD TO BE REPLACED. ALSO THERE WAS NO WARNING SIGNS LIKE A GRINDING NOISE OR A PULSATING BRAKE PEDAL. NOTHING. SO I MENTIONED THE 3/36 BUMPER 2 BUMPER WARRANTY ,AND THE 6/75000 ESP PLUS DELUXE EXTENDED WARRANTY W/$0 DEDUCTIBLE , AND I WAS TOLD THIS WAS A WEAR ITEM , AND WAS NOT COVERED. THEY SAID I PROBABLY RODE THE BRAKE PEDAL OR DROVE WITH THE PARKING BRAKE ON. I DIDN'T DRIVE WITH 2 FEET AND NEVER USED THE PARKING BRAKE. I ASKED HOW LONG WERE THE BRAKES DESIGNED TO LAST UNDER NORMAL USE, .THEY DIDN'T KNOW. SO I LEFT THE DEALER, AND WENT TO AN INDEPENDANT EX FORD MECHANIC , WHO DETERMINED TO FIND A FROZEN CALIPER OR SOMETHING ELSE DEFECTIVE.WHAT WE FOUND WAS NOT WHAT I WAS EXPECTING.THE CALIPERS WERE NOT FROZEN, AND THE PADS WERE NOT COMPLETELY WORN DOWN ALTHOUGH THE OUTER PADS WERE TWICE AS WORN AS THE INNER PADS,THERE WAS NO METAL TO METAL CONTACT(RIVETS OR PAD BACKING).IT SEEMS THAT THE METALLIC OR SEMI-METALLIC PADS THEMSELVES WOULD RUST A BIT AND SINCE THE FRONT BRAKES DO MOST OF THE STOPPING,T HE RUST ON THE REAR PADS NEVER COMPLETELY WORE OFF EACH DAY AND THE PADS AND ROTORS NEVER HEATED UP ENOUGH TO BUILT UP THE GLAZE LIKE THE FRONT PADS.SO THE ROTORS WERE GOUGED BY THE RUST BUILD UP ON THE PADS. WHEN EXAMINED CLOSELY,THE DEEP GOUGES ON THE ROTORS LINED UP WITH THE RUST BUILD UP ON THE PADS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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