Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10244893October 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR SE DOWN A COUNTRY ROAD YESTERDAY. WITHOUT WARNING, THE VEHICLE SLOWED TO A STOP AND WOULD NOT MOVE FORWARD OR REVERSE. THIS IS THE FIRST TIME WE HAVE HAD THIS TROUBLE WITH THE FREESTAR. UPON HAVING THE VEHICLE TOWED TO A MECHANIC, IT WAS LEARNED THAT THE TRANSMISSION HAD GONE OUT. THE VEHICLE HAS 107,000 MILES ON IT AND GAVE NO WARNING SIGNS TO INDICATE TROUBLE. WE HAVEN'T HAD THE VEHICLE FIXED YET AS IT'S GOING TO COST BETWEEN 1800.00-3000.00 PLUS. DEPENDING ON IF WE HAVE THE TRANSMISSION REBUILT OR PURCHASE A USED OR NEW ONE. THIS IS MONEY WE REALLY CAN'T AFFORD RIGHT NOW. WHILE I WAS LOOKING AT A FORUM, I FOUND THIS WAS A VERY COMMON ISSUE WITH THE 2004 FORD FREESTAR TRANSMISSIONS. YET, FORD HAS NOT ISSUED A RECALL. NOW, I"M STUCK WITH A VAN THAT DOES NOT RUN AND A LOT OF PAYMENTS STILL OWED ON IT. I HOPE SOMETHING CAN BE DONE ABOUT FORD AND THESE FREESTAR'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244555October 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY CAR WENT OUT AT 75000 MILES. I HAD A 100,000 WARRANTY SO I HAD IT TOWED TO THE DEALER. MY WARRANTY COMPANY WOULD NOT PAY FOR THE REPAIRS SINCE I COULD NOT LOCATED MY 30K SERVICE ON THE TRANSMISSION. I HAD JUST MOVED AND SINCE MY PAPERS WHERE NOT AVAILABLE TO ME I TRIED TO CONTACT THE DEALER WHERE I HAD SERVICE. I COULD NOT GET THE PAPERWORK FROM THEM SINCE THEY HAD GONE OUT OF BUSINESS. I TRIED TO LOCATED MY SERVICE ONLINE AND IN THE PROCESS CAME ACROSS HUNDREDS OF COMPLAINTS OF THE SAME MAKE AND MODEL TRANSMISSIONS. THE PROBLEMS ALL SEEM TO COME FROM THE TORQUE CONVERTER. THESE COMPLAINTS HAVE BEEN FILED WITH THE NHTSA. FORD HAS EVEN ADMITTED TO THE PROBLEM AND HAS PAID MANY OF THE COMPLAINTS. WHEN I CALL AND ASKED TO HAVE MY COVERED THEY JUST KEPT REPEATING THAT THEY DID NOT COVER ANY OUT OF WARRANTY WORK. AS LATE AS SEPT 22 2008 THEY HAD JUST PAID A 1600 CLAIM ON A CAR THAT HAD 90K ON IT WITH NO WARRANTY. 1).WHY IS THERE NO RECALL AFTER ALL THE HUNDREDS OF COMPLAINTS SOME RISKING INJURY. 2).WHY ARE THEY ALLOWED TO PAY SOME AND NOT OTHERS DEPENDING ON SOMEONE'S WHIM. I CALL THE DEALER BACK AND EVEN HE ADMITTED TO ME THAT IF I WOULD HAVE BROUGHT MY CAR IN BEFORE OCT. 1 THAT I WOULD HAVE HAD ALOT BETTER CHANCE OF GETTING SOME HELP. THIS IS CRAZY. I HAD PROBLEMS WITH MY TRANSMISSION AT 10K BUT THEY "CLAIM" THIS IS UNRELATED. HOW CAN THIS BE ALLOWED TO GO ON. YOUR WARRANTY THAT I PAID 1000.00 FOR REST ON A PIECE OF PAPER AND FORD IS ALLOW TO PICK AND CHOOSE WHATEVER THEY WANT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243539September 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE 2004 FORD FREESTAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243550September 26, 2008
ENGINE AND ENGINE COOLING
MY FAMILY AND I WERE STOPPED AT A STOP SIGN IN OUR 2004 FORD FREESTAR. WE TURNED LEFT AND ALMOST AT THE SAME INSTANT THE CAR'S ENGINE STARTED A REVVING NOISE AND (LUCKY FOR US) OUT OF THE INTERSECTION THE CAR WOULDN'T GO. WE WERE ALMOST SMASHED BY A TRUCK TURNING THE SAME CORNER. WE HAD THE CAR TOWED TO OUR FORD DEALERSHIP. I WAS DOING RESEARCH ON FORD FREESTARS AND FOUND THEY HAD TORQUE CONVERTER PROBLEMS. I CALLED THE DEALERSHIP BACK AND THEY COULDN'T GIVE ME ANY UPDATES. AT THIS TIME I TOLD THEM OF MY RESEARCH AND TOLD THEM IT'S PROBABLE THE TORQUE CONVERT. THEY CALLED BACK THE NEXT DAY AND CONFIRMED IT'S THE TORQUE CONVERTER. CALLED FORD CUSTOMER SERVICE AND THEY TOLD US IT'S NOT ON RECALL BECAUSE 'THERE HASN'T BEEN ENOUGH ACCIDENTS OR DEATHS." THERE WERE ALMOST 4 A WEEK AGO IN IL, LUCKY FOR MY FAMILY AND I THE TRUCK TURNING STOPPED IN TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243483September 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD FREESTAR 2004, 50K MILES ON IT. JUST STOPPED IN THE MIDDLE OF THE ROAD. TOWED TO DEALERSHIP. DIAGNOSTIC SUGGESTED FAILURE OF THE TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242511September 16, 2008
TIRES:VALVE
OUR 2004 FORD FREESTAR VAN HAD A TIRE VALVE FAILURE. UPON REPAIR OF THE TIRE, I REQUESTED THE VALVE THAT FAILED TO CHECK FOR THE NUMBERS LISTED ON A WEBSITE NOTIFYING CONSUMERS OF POSSIBLE FAULTY VALVES. I DISCOVERED THAT THE VALVE WAS ONE OF THE NUMBERS, DILL TR413, LISTED AS BEING FAULTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10242034September 12, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WIFE WAS DRIVING DOWN THE ROAD, AND THE VAN QUIT PULLING. LIKE IT WAS PUT INTO NEUTRAL. SHE COASTED TO THE RAILROAD CROSSING BY OUR HOUSE, AND WAS STOPPED BY THE SIGNAL GOING DOWN. THERE THE VAN SAT TILL THE TOW TRUCK CAME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241661September 10, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2004 FORD FREESTAR ON I-44 WHEN IT SUDDENLY APPEARED TO BE IN NEUTRAL AND WOULD NOT GO FORWARD OR BACKWARD. A WRECKER WAS CALLED AND THE TRANSMISSION WAS RUINED AND HAS TO BE REPLACED. WE WERE LUCKY TO NOT HAVE BEEN INVOLVED IN AN ACCIDENT. THE MECHANIC SAID THAT WITH ONLY 65000 MILES ON THE VAN HE COULDN'T FIND A REASON WHY IT STOPPED. THE TORQUE CONVERTER WAS STRIPPED AND TRANSMISSION HAD TO BE REPLACED. WE HAVE OWNED FORDS BEFORE AND NEVER HAD THIS TYPE OF PROBLEM. I HAVE READ THAT THIS HAS HAPPENED TO MANY PEOPLE ON MYRIDE.COM. ARE THERE ANY RECALLS. WE WERE IN A VERY SMALL TOWN AND WERE LUCKY TO FIND A TRANSMISSION MECHANIC. I HAVE NOT CONTACTED FORD SINCE I GOT HOME. WE HAD TO RENT A CAR TO GET TO OKC FROM MISSOURI. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241454September 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY HUSBAND AND I ALONG WITH OUR 3 CHILDREN WERE DRIVING HOME FROM VACATION. THE WHOLE RIDE WENT VERY SMOOTHLY NO PROBLEMS NO WARNING LIGHTS NOTHING. WE WERE STOPPED AT A TRAFFIC LIGHT, WHEN THE LIGHT TURNED GREEN MY HUSBAND STARTED GOING ALL OF A SUDDEN THE ENGINE STARTED TO REV AND OUR VAN WOULD NOT MOVE. IT WAS LIKE IT WAS STUCK IN NEUTRAL. MY HUSBAND GOT OUT AND PUSHED THE VAN TO THE SIDE OF THE ROAD AND CALLED FOR ASSISTANCE. WHEN THEY GOT THERE THEY CHECKED THE TRANSMISSION FLUID AND IT ALL WAS GOOD. WE HAVE TO VAN TOWED TO OUR HOUSE AND THERE IT NOW SITS. I AM COMPLETELY AMAZED ON HOW A VITAL PART OF MY VAN CAN JUST STOP WORKING WITH NO WARNING NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10241086September 5, 2008
POWER TRAIN:DRIVELINE
THE FRONT OF THE VEHICLE HAS MADE AN INTERMITTENT HIGH-PITCHED WHISTLING SOUND SINCE IT WAS PURCHASED AT 13,000 MILES. AS IT WAS SO INTERMITTENT, I THOUGHT IT WAS SOME UNUSUAL WIND NOISE. I RECENTLY LEARNED (NOW VEHICLE HAS 60,000 MILES) THAT THERE IS A TECHNICAL SERVICE BULLETIN (17892) THAT ADDRESSES THE PROBLEM EXACTLY, SPECIFYING DEFECTIVE WHEEL BEARINGS. I CONTACTED THE DEALER, AND WAS TOLD THAT THE "WHEEL BEARINGS COULD EVENTUALLY LOCK UP" BECAUSE OF THIS PROBLEM, BUT THAT FORD WOULD NOT REPAIR IT AS IT IS OUTSIDE OF THE WARRANTY PERIOD (36,000 MILES). IS THIS A SAFETY ISSUE THAT SHOULD BE ADDRESSED BY A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240517September 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE AND SIX CHILDREN WERE TRAVELING EAST ON I-90 NEARING THE RT. 615 EXIT FOR MENTOR, OHIO WHEN OUR 2004 FORD FREESTAR SUFFERED AN IMMEDIATE AND COMPLETE LOSS OF THE DRIVE TRAIN FUNCTION. FORTUNATELY SHE WAS ABLE TO COAST TO THE SHOULDER WHERE SHE CALLED FOR A TOWTRUCK AND HAD THE VAN DELIVERED TO THE FIRESTONE AUTO CARE CENTER IN MENTOR, OHIO. IT WAS DETERMINED THAT THE VAN, WHICH HAD NO HISTORY OF DRIVE TRAIN PROBLEMS, HAD SHEARED OFF AND DESTROYED ITS DRIVE COMPONENTS AFTER THE TORQUE CONVERTER. FIRESTONE DID THE REPAIRS IN A TIMELY AND SATISFACTORY MANNER. THE TOTAL BILL THRU FIRESTONE INCLUDING THE TOW, TROUBLESHOOTING, PARTS AND REPAIRS WAS 2,867.08. THE OLD PARTS ARE NOT AVAILABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239495August 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR FAMILY WAS DRIVING IN OUR CAR WHEN ALL OF A SUDDEN THE CAR WENT INTO "NEUTRAL" NO ADVANCE WARNING OR PROBLEMS. THANK THE LORD WE WERE ABLE TO COAST OFF OF THE ROAD WITHOUT INCIDENT AND HAD TO HAVE OUR CAR TOWED TO A TRANSMISSION SPECIALIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239133August 21, 2008
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING BETWEEN 55-60 MPH, THE THROTTLE BECAME STUCK AND THE CRUISE CONTROL WOULD NOT DISENGAGE. AS A RESULT, THE VEHICLE FAILED TO STOP. THE CONTACT STRUCK A GUARD RAIL, WHICH CAUSED OVER $5,000 IN DAMAGES. THIS IS THE SECOND TIME THAT THIS FAILURE OCCURRED. THE DEALER COULD NOT FIND ANY FAILURES WITH THE VEHICLE. THE CURRENT MILEAGE WAS 58,000 AND FAILURE MILEAGE WAS 26,000. UPDATED 11/24/08 *CN UPDATED 11/26/08. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10238463August 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2004 FORD FREESTAR ON INTERSTATE 95 IN VIRGINIA WHEN THE AUTOMATIC TRANSMISSION CUT OUT. I WAS DRIVING AT 65 MPH AND WAS LUCKY TO GET OFF THE ROAD. I BOUGHT THE VAN USED FROM A FORD DEALER LAST YEAR. IT ONLY HAS 40,000 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237528August 9, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREE STAR WITH ONLY 67K MILES ON IT. MY TRANSMISSION SLID OUT OF GEAR ON A BACK COUNTRY ROAD WITH MY 3 YEAR OLD SON. MY MECHANIC SAID THIS WAS KNOWN ISSUE WITH FORD VEHICLES. FROM WHAT I READ ON LINE THERE ARE MULTIPLE OWNERS OF THIS SAME KIND OF VEHICLE WHERE THE TRANSMISSION IS FAILING AT THIS AMOUNT OF MILES OR LESS. FORD IS DOING NOTHING ABOUT IT. THEY SAY THERE ARE NO RECALLS ON THIS VIN # I CAN'T BELIEVE THEY WONT RECALL THE TRANSMISSION AND HAVE FIXED. THEY KNOW THERE IS A ISSUE WITH THEM. I READ OVER 20 DIFFERENT BLOGS ON FORD AND THERE TRANSMISSIONS FAILING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236828August 4, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD SPORADICALLY STALL WITHOUT WARNING. USUALLY WHEN THE VEHICLE STALLS, IT TAKES APPROXIMATELY 15- 30 MINUTES TO RESTART. THE VEHICLE WAS TAKEN TO THE DEALER ON THREE OCCASIONS, BUT THEY FAILURE COULD NOT BE DUPLICATED. THE FAILURE MILEAGE WAS 52,000 AND CURRENT MILEAGE WAS 57,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236594August 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING DOWN THE ROAD AND WITH NO WARNING OR LIGHTS THE RPM'S JUST WENT NUTS AND THEN THE CAR HAD NO POWER WHEN USING GAS, THE CAR WAS STILL RUNNING BUT DID NOT MOVE, WAS STUCK IN THE MIDDLE OF TRAFFIC WITH CHILDREN IN THE CAR. I WAS TOLD THESE CARS DO THIS WITH NO WARNING AND THIS IS JUST NOT FAIR AND SAFE. SO I WAS TOLD TO REPORT THIS TO YOU WITH THESE PROBLEMS, NOW I HAVE A BIG BILL ON MY HANDS, WHAT REALLY UPSETS ME IS THAT I COU LD HAVE WRECKED, THE WARNING LIGHTS SHOULD HAVE ATLEAST CAME ON AND SOME SORT OF NOISE IN THE TRANNY SHOULD HAVE BEEN THERE. BUT NO NOTHING. I HAVE NOT HAD IT REPLACED YET BUT I STILL WAS TOLD TO TELL YOU ABOUT THIS ISSUE WITH MY VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236598August 1, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL
VERY DANGEROUS. I WAS DRIVING HOME WITH MY KIDS AND MY GRANDKIDS IN THE CAR AND ALL OF A SUDDEN WITH NO WARNING, NO LIGHTS, NO NOTHING, THE CAR RECS INTO HIGH RPM'S AND THEN ALL OF A SUDDEN JUST COASTING HOPING TO NOT CRASH THE VEHICLE. NO POWER, WOW WHAT A MESS. I HAVE READ ALL OF THE FORUMS ON THIS, FORD OR THE NHTSA DOING ANYTHING ON THIS, THESE CARS ARE SUPPOSE TO BE SAFE AND WHEN THINGS GO WRONG WITH THEM YOU ATLEAST GET A WARNING OF SOME KIND WITH LIGHTS. THIS REALLY NEEDS TO BE RECALLED BEFORE SOMEONE GETS HURT OR KILLED IN THIS MATTER. I MYSELF WAS LUCKY IT DIED AT THE TOP OF THE HILL SO I COASTED TO MY CLOSEST SPOT OFF THE HIGHWAY SO THERE WAS NOT AN ISSUE WITH CARRYING BABIES ON THE HIGHWAY? FORD SHOULD ADDRESS THIS PROBLEM IMMEDIATELY. THIS IS SUPPOSE TO BE A FAMILY VEHICLE NOT A DEADLY DRIVE. PLEASE TAKE CARE OF THIS IMMEDIATELY SO THIS DOES NOT HAPPEN TO OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235745July 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER REPLACING ALL BRAKES AND HARDWARE MY FREESTAR DEVELOPED TRANNY SHUDDER. UPON INVESTIGATING ON THE INTERNET,I FOUND IT IS A PERSISTENT PROBLEM WITH FREESTARS. IT IS EXPENSIVE TO FIX. WITHOUT LOOKING MY LOCAL FORD DEALER SAID IT WAS THE TRANNY OR TORQUE CONVERTOR. THIS SHOWS THAT FORD IS AWARE OF THE PROBLEM AND SHOULD HELP CONSUMERS COVER THE COST. THEY WOULDN'T EVEN TAKE IT AS A TRADE-IN. I STILL OWE $5800 ON IT AND IT'S ALMOST WORTHLESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235791July 25, 2008
SERVICE BRAKES, HYDRAULIC
IN ADDITION TO THE COMPLAINT SUBMITTED EARLIER TODAY. I WAS CONTACTED BY THE SERVICE REPAIR DEPT AT OUR FORD DEALERSHIP AND WAS TOLD THAT WE ARE IN NEED OF BRAKES. THIS WILL BE THE SECOND TIME THAT THEY WILL HAVE BEEN REPLACED AND ADJUSTED. THEY TACKED ON AN ADDITIONALLY $540 MIN. AND THE VEHICLE WILL NOT BE FINISHED UNTIL POSSIBLY TOMORROW MORNING. THEY HAVE HAD THE VEHICLE SINCE EARLY MONDAY MORNING. WE ARE SO VERY DISAPPOINTED WITH THE OVERALL FUNCTION AND RELIABILITY OF THIS VEHICLE. THANKFULLY, WHEN WE WERE DRIVING IT, IT WAS NOT FULL OF CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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