Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10263156March 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING ONTO THE FREEWAY, THE TRANSMISSION FAILED COMPLETELY. WE WERE FORCED TO COAST OFF OF THE FREEWAY INTO AN ABANDONED WEIGH-STATION. THE TRANSMISSION WAS COMPLETELY INOPERABLE AS NO GEAR WOULD WORK. VEHICLE TOWED TO THE DEALERSHIP WHERE IT WAS PURCHASED, AND WE ARE FORCED TO REPLACE THE ENTIRE TRANSMISSION UNIT AT A COST OF $3500. VEHICLE HAS JUST OVER 82,000 MILES ON THE ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262352March 18, 2009
WHEELS
2004 FORD FREESTAR SEL - ~23000 MILES ON THE VEHICLE I HAVE BEEN HEARING AN INTERMITTENT SQUEALING NOISE COMING FROM THE RIGHT FRONT WHEEL. I BROUGHT THE CAR TO THE DEALER FOR REGULAR MAINTENANCE, BUT THEY SAID NOTHING ABOUT THE NOISE. THE NOISE CONTINUED TO GET WORSE. I SEARCHED ON THE INTERNET FOR PEOPLE WITH SIMILAR PROBLEMS AND FOUND OUT ABOUT A RECALL FOR THE FRONT HUB, ROTOR, AND WHEEL BEARING (ID #52707). MY VIN WAS NOT INCLUDED IN THE RECALL NOTICE. WHEN I BROUGHT THE CAR BACK TO THE DEALER, THEY SAID THAT THE FRONT RIGHT WHEEL HUB AND BEARING WERE THE CAUSE AND NEED TO BE REPLACED. THIS WILL COST ME $420. I TOLD THEM ABOUT THE RECALL NOTICE AND SAID THERE WAS NOTHING THEY COULD DO IF THE CAR WAS NOT ON THE ORIGINAL RECALL LIST. I CALLED FORD AND THEY SAID THEY WOULD ONLY PAY FOR THE ISSUE IS NHTSA INCLUDED MY VIN IN THE RECALL LIST. I AM WRITING THIS COMPLAINT TO SEE IF MY VEHICLE CAN BE INCLUDED IN THE RECALL LIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262071March 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
VAN HAD 38,000 MILES AT TIME OF INCIDENT. TRAVELING ON VACATION WITH FAMILY AND HAD BEEN DRIVING NON-STOP FOR ABOUT FIVE HOURS. WEATHER WAS COOL AND DRY, NIGHT TIME, AND CRUISE SET ON 65 MPH. DROPPED OUT OF OVERDRIVE TO PASS A VEHICLE AND TRANSMISSION FELT LIKE IT SLIPPED INTO NEUTRAL. COASTED TO STOP AND COULD NOT SHIFT INTO ANY FORWARD OR REVERSE GEARS. TOWED VEHICLE TO FORD DEALER AND REPLACED (WHAT I WAS TOLD) ENTIRE TRANSMISSION. SERVICE ADVISOR TOLD ME THAT TRANSMISSION PAN WAS FULL OF METAL SHAVINGS AND TORQUE CONVERTER HAD SHEERED ALL THE BLADES. PROBLEM RECURRED ALMOST TWO YEARS LATER AT 70,000 MILES WHEN SHIFTING TO REVERSE WHILE PARKED IN DRIVEWAY... BUT THAT'S ANOTHER COMPLAINT. *TR DUPLIATE TO 10262072*SMCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262072March 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS THE SECOND TIME IN TWO YEARS THAT THE TRANSMISSION HAS INEXPLICABLY GONE OUT IN MY 2004 FORD FREESTAR VAN. THIS TIME IT HAD BEEN PARKED OVERNIGHT IN MY DRIVEWAY AND MY WIFE STARTED IT AND TRIED TO LEAVE FOR WORK AND THE VEHICLE WOULD NOT ENGAGE ANY FORWARD OR REVERSE GEARS WHEN MOVING GEAR SHIFT LEVER. EARLY MORNING, COOL AND DRY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262074March 16, 2009
POWER TRAIN
TRANSMISSION DIES WITH NO WARNINGS AT LESS THAN 70,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261649March 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
ON 3/12/09 MY WIFE WAS DRIVING ON THE HIGHWAY WHEN THE TRANSMISSION WENT OUT ON HER. 100,309 MILES, 1,000 MILES OUT OF WARRANTY. DIDN'T GET IT FIXED YET BECAUSE IT HAPPENED TODAY AND I AM TRYING TO FIGURE OUT WHERE TO GET THE MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261456March 10, 2009
SERVICE BRAKES, HYDRAULIC
I PURCHASED A 2004 FORD FREESTAR. WITHIN 1 YEAR AFTER PURCHASE, I HEARD GRINDING NOISES FROM THE REAR BRAKES. THE BRAKES WOULD ALSO "SQUEAL" WHILE I WAS DRIVING DOWN THE ROAD. IN 2007, I HAD THE REAR ROTORS REPLACED BY A DEALSHIP BECAUSE OF GOUGING AND PITTING THAT THEY FELT WAS NOT NORMAL WEAR AND TEAR. I HAD 29,600 MILES ON THE VEHICLE AT THE TIME. NOW, FROM THE DAY I DROVE IT HOME FROM BEING REPAIRED, I WOULD HAVE THE SAME SQUEALING AND GRINDING NOISES. I TOOK THE VAN IN TO HAVE THE BRAKES INSPECTED AGAIN AND WAS TOLD THAT THE ROTORS OR EXTREMELY GROUND DOWN DUE TO EXCESSIVE PITTING AND GOUGING. I NOW HAVE 50,000 MILES ON THE VEHICLE AND ONLY 20,000 MILES ON THESE ROTORS. THE DEALERSHIP WOULD NOT REPLACE THEM AT NO CHARGE BECAUSE THEY ARE NOT UNDER WARRANTY AND SAID THAT THIS IS DUE TO NORMAL WEAR AND TEAR. I SHOULD NOT HAVE TO REPLACE THE REAR BRAKES EVERY 20,000 MILES OR SO. I HAVE FOLLOWED UP WITH FORD CORPORATE AND THEY REFUSE TO ACKNOWLEDGE THAT THIS IS A PROBLEM OR TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260995March 6, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE WERE NO PRIOR EVENTS LEADING UP TO THIS FAILURE, IT JUST HAPPENED OUT OF NO WHERE. NO SIGNS OF FAILURE OR NO WARNING SIGNALS INDICATING THIS MALFUNCTION. I OWN A 2004 FORD FREESTAR WITH 61,121 MILES ON IT AND I PURCHASED AN EXTENDED WARRANTY ON IT. MY WARRANTY EXPIRED AT 60,00 MILES. MY TRANSMISSION WENT OUT ON ME AND I WILL NOT PAY 3,300.00 DOLLARS TO HAVE IT REPAIRED. I CALLED FORD AND THEY TOLD ME THAT THE WARRANTY WAS PURCHASED THROUGH A THIRD PARTY. I WAS UNABLE TO CONTACT THEM AND THEY HAVEN'T CALLED ME BACK. MY VEHICLE WAS AT THE DEALERSHIP AND THEY DID A FULL DIAGNOSIS ON IT AND THEY COULDN'T FIND ANYTHING WRONG WITH IT, THEY WERE QUICK TO ASSUME IT WAS THE TRANSMISSION. THE ENGINE LIGHT DID NOT COME ON AT ALL NOR WERE THERE ANY SIGNS OF THIS HAPPENING. I'VE GONE OVER MY MILES BY 1,000 AND I CANT GET HELP FROM THE DEALER I PURCHASED MY VEHICLE FROM BUT THEY WERE REALLY FAST ON DETERMINING THAT IT WAS THE TRANSMISSION. I AS WELL AS OTHERS SEEM TO BE HAVING THIS PROBLEM AND NOTHING SEEMS TO BE HAPPENING TO FIX THIS PROBLEM. I DID MORE RESEARCH AND FOUND THAT SOME FORD DEALERSHIPS HAVE MADE REPAIRS THAT DO NOT NEED TO BE DONE. THEY ARE QUICK TO TAKE YOUR MONEY BUT THEY WONT HELP U OUT WHEN THIS OCCURS. I THINK I HAVE MADE MYSELF CLEAR ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260825March 5, 2009
STEERING
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING BETWEEN 35-40 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A NOISE COMING FROM THE STEERING COLUMN. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND THEY STATED THAT POWER STEERING FLUID WAS LEAKING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR A SECOND OPINION AND THEY INDICATED THAT THE POWER STEERING LOW-PRESSURE LINE CONTRIBUTED TO THE POWER STEERING FLUID LEAK. THE DEALER DISCOVERED NHTSA CAMPAIGN ID NUMBER 03V457000 (STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS); HOWEVER, THE RECALL REMEDY WAS NOT PERFORMED DUE TO THE UNAVAILABILITY OF THE PART REQUIRED FOR THE REPAIR. THERE IS A MASSIVE NATIONAL BACK ORDER ON THE PART AND THE CONTACT WAS PLACED ON A WAITING LIST. THE TECHNICIAN RECOMMENDED THAT THE VEHICLE NOT BE DRIVEN DUE TO THE SAFETY RISK INVOLVED. THE FAILURE AND CURRENT MILEAGES WERE 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260702March 4, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED A 2004 FORD FREESTAR (MY FATHER IS RETIRED FROM FORD SO WE HAVE ALWAYS OWNED FORDS) SO I WAS THRILLED TO BE ABLE TO PURCHASE ANOTHER FORD. I HAVE FOUR DOGS AND GO TO DOG SHOWS, SO THE FREESTAR WOULD (AT LEAST I HOPED) SERVE MY TRAVELING NEEDS. WELL, I ONLY HAD THE VAN FOR A YEAR AND STARTED HAVING SERIOUS PROBLEMS--WINDSHIELD WAS NOT "SEALED" AND I HAD TO HAVE THIS SERVICED, BUT IT DID NOT CORRECT THE PROBLEM, AND THEN HAD PROBLEMS WITH THE BRAKES. BUT, THESE WERE JUST MINOR PROBLEMS TO ME. NOW, TWO WEEKS AGO, MY VAN "LOCKED" UP ON ME AND WOULDN'T GO ANYWHERE!!! HAD IT TOWED TO MY HOUSE BECAUSE I DID NOT HAVE A REPAIRMAN AT THE TIME. NOW, I DISCOVER BY RESEARCHING, THAT THIS HAS BEEN A PROBLEM AND FORD HAS KNOWN ABOUT IT. A WEEK AFTER THIS HAPPENED TO ME, MY SISTER-IN-LAW'S (WHO PURCHASED HER FORD FREESTAR NEW IN 2004) VAN HAD THE SAME THING HAPPEN. COST HER OVER $2000.00 TO HAVE IT FIXED--AND MY PROBLEM IS THAT MY VAN WILL BE SITTING FOR A LONG TIME, BECAUSE I DON'T HAVE THE MONEY TO FIX IT. TO MAKE MATTERS WORSE, I AM STILL PAYING FOR A VEHICLE I CAN'T DRIVE NOW!!! ALL THOSE YEARS MY FATHER WORKED FOR FORD WE HAVE RESPECTED THE COMPANY, AND NOW I AM DISGUSTED BECAUSE FORD HASN'T DONE ANYTHING ABOUT THIS!! THE COMPANY THAT I HAVE ALWAYS LIVED BY AND ENDORSED, IS NOW RUINED IN MY EYE. WILL PROBABLY NEVER OWN ANOTHER FORD, AND I WILL HAVE TO CONTINUE TO PAY FOR ONE I WILL PROBABLY NEVER DRIVE AGAIN. IN THESE ECONOMIC TIMES, WE "LITTLE MEN" DON'T NEED THESE HEADACHES. MY HUSBAND IS STILL DRIVING A 2001 FORD RANGER--READY TO TELL HIM TO TRASH THAT THING TOO!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260536March 3, 2009
VISIBILITY
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE ENGINE WAS RUNNING, THE CONTACT OPENED THE REAR PASSENGER SLIDING DOOR AND THE GLASS SHATTERED INTO PIECES. THE FAILURE OCCURRED WITHOUT WARNING. THERE WERE NO INJURIES. HE WILL TAKE THE VEHICLE TO THE DEALER FOR INSPECTION. THE CURRENT AND FAILURE MILEAGES WERE 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260505March 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE IN VEHICLE WITH ONLY 52K MILES. VEHICLE IS OUT OF WARRANTY. HAD TO HAVE THE TRANSMISSION REPLACED TO REPAIR THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260000February 26, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
LEAVING WORK ONE EVENING PUT THE CAR IN REVERSE BACKED UP, PUT THE CAR IN DRIVE AND NO MOVEMENT. THE VAN SOUNDED LIKE IT WAS IN NEUTRAL. TRIED REVERSE AGAIN, NO MOVEMENT. THERE WERE NO WARNING LIGHTS ON, NO NOISES PRIOR, IT JUST QUIT! THE VAN HAS 69,000 AND WAS PURCHASED AS A CERTIFIED PRE-OWNED VEHICLE FROM A FORD DEALERSHIP. I SPOKE WITH A SERVICE TECH YESTERDAY AND HE STATED HE WASN'T AWARE OF THIS BEING A COMMON PROBLEM, WHICH IS IRONIC TO FIND SO MANY OF THE SAME ISSUES POSTED HERE AND ELSEWHERE. SAID THE VAN WAS ONLY WARRANTY FOR 3 YEARS/36,000 MILES UNDER THE POWERTRAIN WARRANTY. ESTIMATED COST TO REPLACE WAS 2,300 FOR FORD SERVICE CENTER TO REBUILD(COMES WITH 12MO/12,000 MILE WARRANTY) OR 3,600 FOR A FORD MANUFACTURED REBUILT TRANSMISSION(COMES WITH 3YEAR/36,000 MILE WARRANTY) THE VAN HAS NOT BEEN FIXED AS I DON'T HAVE THE MONEY TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259949February 25, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 FORD FREESTAR THAT HAS 77,938MILES ON IT AND THE TORQUE CONVERTER WENT CAUSING THIRD GEAR TO BURN UP IN THE TRANSMISSION. IT COST ME 1600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259439February 20, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2004 FORD FREESTAR HAD THE TRANSMISSION/TORQUE CONVERTOR GO OUT AT 58,000 MILES, COSTING A LOT OF MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10258780February 16, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING 2004 FORD FREESTAR TRANSMISSION SUDDENLY AND WITHOUT WARNING FAILED, LEAVING THE CAR DISABLED. TRANSMISSION WILL NEED TO BE REPLACED AT COST OF OVER $2,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257146February 2, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
OWNER OF A 2004 FREESTAR. DRIVING DOWN THE HIGHWAY 65-70 MPH AND WITHOUT WARNING THE CAR WILL NO LONG ACCELERATE. I COASTED TO THE SIDE OF THE ROAD AND TRIED TO CALM MY KIDS AFTER WE WERE ALMOST IN AN ACCIDENT. TOWED INTO DEAL AND WE NEED A NEW TRANSMISSION. CAR HAS BEEN REGULARLY SERVICES AND HAS 79,000 MILES. NO WARNING THAT THIS WAS GOING TO HAPPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257091February 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD FREESTAR, TRANSMISSION, WHILE DRIVING HOME TURNING CORNER AND MOTOR REVVED BUT VEHICLE STOPPED MOVING FORWARD, NO WARNING NOTHING, WHEN THIS HAPPENS AND A CAR IS FOLLOWING NO TAIL LIGHTS WILL COME ON AND A REAR END COLLISION IS A TOTAL POSSIBILITY. THIS HAPPENED 1000 MILES PAST MY EXTENDED WARRANTY, AT 74,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10256142January 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE - 2004 FORD FREESTAR WITH 53,000 MILES - TRANSMISSION FAILED WITH NO PRIOR INDICATION OF A PROBLEM - THE VEHICLE IS IN OTHERWISE EXCELLENT CONDITION WITH NO EXCESSIVE ROAD WEAR (ONE DRIVER) EXCELLENT MAINTENANCE SCHEDULE. I'M LEAD T BELIEVE THAT FORD MOTOR COMPANY IS AWARE OF EARLY TRANSMISSION FAILURE PROBLEMS YET SEEMS TO BE UNWILLING TO MAKE ANY CORRECTIONS TO SAID PROBLEMS OR MAKE ANY CONCESSIONS TO CONSUMERS WITH VEHICLE TRANSMISSION REPAIRS. I.E. EXTEND MILEAGE WARRANTY OR MONETARY COMPENSATION FOR EARLY REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10255870January 21, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TORQUE CONVERTER WENT BAD AND TRANSMISSION HAD TO BE REPLACED. THIS VEHICLE HAS 66,000 MILES AND IS NO LONGER COVERED UNDER FOR WARRANTY. I ALSO HAVE HAS A CONTINUOUS NOISE IN THE RIGHT FRONT WHEEL, TRAC LIGHT ALWAYS COME ON AND NO FINDS A PROBLEM, THE REAR DOOR OPENS AT TIMES WHEN THE FRONT DOOR IS CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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