Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10444214January 13, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
THIS HAS BEEN ON AN ON GOING PROBLEM FOR SEVERAL YEARS NOW (THIS IS THE 4TH TIME FORD SERVICED THE VEHICLE). AFTER A RAIN STORM MY FREESTAR DOES NOT START OR WILL START & STALL. TODAY, AFTER RAINING ALL NIGHT, I WAS DRIVING MY 3 KIDS TO SCHOOL APX 0800HRS, AS I WAS TURNING ONTO ROCHELLE AVE FROM CHESTNUT ST IN ROCHELLE PARK, NJ THE VEHICLE STALLED IN THE MIDDLE OF THE INTERSECTION WITH LOSS OF ALL POWER INCLUDING THE BRAKES WHICH CAUSED ME TO ROLL INTO ON COMING TRAFFIC. LUCKILY THE GARBAGE TRUCK WAS ABLE TO STOP BEFORE HITTING MY VEHICLE. I HAVE FOUND THAT YOU HAD AN OPEN CASE UNDER ID NUMBER PE10033 THE PCM HAS BEEN CHANGED 3 TIMES AND REPAIRED ONCE, ON THE FOLLOWING DATES AT THE FOLLOWING LOCATIONS: 5/13/2010 ALL AMERICAN FORD, 520 RIVER STREET, HACKENSACK, NJ 3/19/2011, 12/13/2011 & 1/13/2012 ALL AMERICAN FORD, 375 RT 17 SOUTH, PARAMUS, NJ ON ALL THESE OCCASIONS IT WAS WATER FROM RAIN THAT EFFECTED THE PCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443661January 13, 2012
STRUCTURE, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER AND A COVER WAS PLACED OVER THE COMPUTER TO KEEP WATER FROM GETTING ENTERING AND DAMAGING THE COMPUTER BUT THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THE DEALER ADDED SEALANT TO THE COVER THAT WAS PROTECTING THE COMPUTER. THE VIN WAS NOT AVAILABLE. THE CURRENT MILEAGE WAS 103,000 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 03/27/12*LJ THE CONSUMER STATED THE COMPUTER IS LOCATED DIRECTLY UNDER THE WINDSHIELD, ALLOWING WATER TO DRIP ON THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443527January 12, 2012
FUEL SYSTEM, GASOLINE
WHEN FILLING THE GAS TANK IT WILL KICK THE GAS BACK OUT THE FILLER HOLE - SPRAYING GAS A GOOD 3 FT. IN ORDER TO GET GAS INTO THE TANK YOU HAVE TO FILL VERY SLOW AND AFTER MANY TRIES AND NOZZLE SHUT OFFS YOU CAN FILL THE TANK. WHEN THIS SYMPTOM STARTED IT HAS CAUSED THE ENGINE TO SPUTTER GOING DOWN THE ROAD AND THE PRESSURE BUILDS SO BAD IN THE TANK, IT IS SOMETIMES IMPOSSIBLE TO REMOVE THE GAS CAP DUE TO EXCESS PRESSURE BUILD UP. NOW WE HAVE TO LEAVE THE CAP ON LOOSELY SO PRESSURE WON'T BUILD UP, IRONICALLY THE GAS CAP INSTRUMENT LIGHT DOES NOT COME ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443548January 12, 2012
POWER TRAIN
THE TORQUE CONVERTER WENT OUT WITHOUT ANY KIND OF NOTICE, NO NOISE , NO SLIPPAGE. IT WAS PULLING IT SELF REAL GOOD THEN JUST QUIT. IN THE LONG RUN OF GETTING IT FIXED, IT COSTS US ALMOST $2000.00. THE TRANSMISSION PUMP WENT OUT AT THE SAME TIME CAUSING OTHER PROBLEMS, HENCE, REBUILDING THE WHOLE TRANSMISSION. HEARD THAT FORD NEW ABOUT THE PROBLEM AND DIDN'T WANT TO FIX IT CAUSE IT IS A HIGH DOLLAR REPAIR MAKING THEM MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443615January 12, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
CAME OUT FROM WORK, WENT TO START MY FORD FREESTAR, THE CAR TURNED ON BUT COULD NOT MOVE IT. THE WHEELS WOULD TURN, ATTEMPT TO REVERSE OR DRIVE AND NOTHING WOULD HAPPEN. WAS INITIALLY TOLD BY A MECHANIC ABOUT THE TORQUE CONVERTER, THEN HAD TO REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443464January 11, 2012
POWER TRAIN
TRAVELING ON THE HIGHWAY IN CONNECTICUIT GOING BACK HOME TO MAINE. LOST ALL POWER ON RTE 84. LUCKILY THERE WAS NO ACCIDENT. WOULD NOT MOVE AT ALL. $850 TOW BACK HOME. TORQUE CONVERTER. VEHICLE HAS NOT BEEN FIXED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443478January 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE VEHICLE BEGAN TO JERK VIOLENTLY WITH THE ILLUMINATION OF THE BATTERY AND ENGINE WARNING INDICATORS. THE ENGINE SUDDENLY STALED AND RESTARTED WITH THE CONTINUOUS ILLUMINATION OF THE ENGINE WARNING INDICATOR. THE SIMILAR FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE POWER TRAIN CONTROL MODULE WOULD NEED TO BE REPLACED AS A RESULT TO WATER LEAKAGE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 151,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443485January 11, 2012
POWER TRAIN
LUCKILY I WAS NOT DRIVING MY FREESTAR WHEN THE TRANSMISSION WENT OUT, HOWEVER, IT WAS THE COLDEST DAY OF THE YEAR AND I WAS STRANDED. I WAS ON MY WAY HOME FROM WORK WHEN I WENT TO GET IN AND PUT THE VEHICLE IN REVERSE AND NOTHING HAPPENED. I HAD TO REPLACE MY TRANSMISSION WITH A NICE BILL OF $2500.00. I AM HAPPY THAT FORD HAS FINALLY REALIZED THIS IS A PROBLEM AND IS GOING TO FIX IT. HOWEVER, WHAT ARE THEY GOING TO DO WITH THE PEOPLE THAT HAVE ALREADY PAID FOR THE REPAIR?? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443292January 10, 2012
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING ON THE HIGHWAY AND BEGAN TO EXIT WHEN THE CAR ALERTED TO "CHECK TRACTION." IT STARTED TO MAKE A LOUD NOISE, THEN BEGAN TO DECELERATE AND NO MATTER IF I PRESSED ON THE ACCELERATOR THE CAR BEGAN TO SLOW DOWN UNTIL IT EVENTUALLY STOPPED. I WAS ABLE TO GET MYSELF TO A SAFE AREA BEFORE IT LOST ITS ABILITY TO DRIVE. I HAD IT TOWED AND WAS TOLD BY THE AUTO REPAIR PERSON THAT IT WAS MY TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442809January 7, 2012
SEATS
SON COMMENTED THAT REAR SEAT WAS NOT PROPERLY LATCHED DOWN. INSPECTION SHOWED THAT DRIVER-SIDE REAR SEAT ANCHOR WAS LATCHED TO THE SEAT, BUT THE ANCHOR WAS NO LONGER ATTACHED TO THE VEHICLE BODY. HAD ALSO BEEN NOTICING THAT DURING RIGHT HAND TURNS, DRIVER SIDE REAR WHEEL MAKES LOUD RUBBING SOUND. HAD SON SHIFT WEIGHT TO THE RIGHT (TO PUSH SEAT AWAY FROM LOOSE ANCHOR) AND SOUND STOPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442530January 5, 2012
POWER TRAIN
I PURCHASED MY 2004 FORD FREESTAR MINIVAN NEW AND HAD EXPERIENCED NO PROBLEMS OR SYMPTOMS WHATSOEVER LEADING UP TO THE DATE OF MY RECENT TRANSMISSION FAILURE IN 11/11. RECENTLY, WHILE MERGING ONTO A MAJOR HIGHWAY (WIFE, TWO CHILDREN, GRANDMOTHER IN CAR WITH ME), MY TRANSMISSION SIMPLY FAILED. THE VEHICLE WOULD NOT ENGAGE IN DRIVE OR REVERSE AND WE WERE STUCK IN THE MIDDLE OF THE HIGHWAY AT NIGHT. WE PUSHED THE VEHICLE OFF THE ROAD AS MUCH AS POSSIBLE AND HAD IT TOWED TO THE FORD DEALERSHIP. THE RESULT WAS A NEW TRANSMISSION FOR NEARLY $3000. I HAD BEEN READING FOR YEARS ABOUT IDENTICAL PROBLEMS WITH THE 04-05 FORD FREESTAR TRANSMISSION AND HAD TAKEN EXTRA PRECAUTIONS HOPING TO PREVENT IT. MY VEHICLE IS VERY WELL MAINTAINED AND I HAD ABSOLUTELY NO SYMPTOMS OR INDICATIONS OF A TRANSMISSION PROBLEM. THE DEALERSHIP GAVE ME NO REASON FOR THE FAILURE OTHER THAN TO GIVE ME OPTIONS FOR REPAIRING IT AND TO SAY THERE HAVE BEEN A NUMBER OF TRANSMISSION ISSUES FOR THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442576January 5, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED AND ALL ELECTRICAL SYSTEMS STOPPED FUNCTIONING. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE FAILURE MILEAGE WAS 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442583January 5, 2012
POWER TRAIN
DAUGHTER'S WERE DRIVING 55 MILES AN HOUR WHEN THE TRANSMISSION FAILED / NO POWER IN TRAFFIC. CAR ACTED AS IF IT WAS IN NEUTRAL .TURNED ONTO SIDE STREET TO AVOID BEING REAR ENDED SLID INTO BRUSH AND ROCKS. PAINT SCRATCHES,TOWING,TRANSMISSION REPLACEMENT AND POSSIBLE DEADLY CONDITION ! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442377January 4, 2012
POWER TRAIN
WE WERE LEAVING FOR A SHORT TRIP. WHILE DRIVING ON THE HIGHWAY THE ENGINE RPM'S INCREASE AND THE VAN WAS HARDLY MOVING. NO ADVANCE NOTICE AT ALL. WE TURNED AROUND AND MADE IT BACK TO THE HOUSE. JUST CREEPING ALONG. IT WAS JUST PURE LUCK, EARLY MORNING WITH HARDLY ANY TRAFFIC. FROM READING OTHER COMPLAINT ON THE INTERNET, IT COULD BE A COSTLY REPAIR. AS OF TODAY, I HAVEN'T HAD A MECHANIC LOOK AT IT. WITH ONLY 60K MILES I WOULD THINK A TRANSMISSION SHOULD LAST LONGER. TOO MANY OF THE SAME COMPLAINTS. FORD MUST OF HAD IT DESIGNED WITH "COSTING CUTTING" IN MIND. MY OPINION FORD MOTOR COMPANY SHOULD OFFER SOME TYPE OF ALLOWANCE FOR SHODDY DESIGN. THERE SEEMS TO BE A GREAT NUMBER OF FAILURES NOT JUST ONE OR TWO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442081January 2, 2012
POWER TRAIN
WHILE DRIVING AT POSTED HIGHWAY SPEED (65MPH) A FAILURE OCCURRED IN MY FREESTAR MINIVAN. THE ENGINE WAS RUNNING BUT THERE WAS NO POWER TO THE REAR WHEELS. THIS HAPPENED SUDDENLY AND UNEXPECTEDLY ON A BUSY HIGHWAY (ROUTE 17) AND RENDERED MY VAN POWERLESS WITH MY WIFE AND THREE YOUNG CHILDREN ABOARD. THERE WAS NO WARNING THAT THIS WAS GOING TO HAPPEN. LUCKILY SHE WAS ABLE TO GET TO THE SIDE OF THE ROAD AND AVOID ACCIDENT. THE VAN WAS TOWED TO A SERVICE STATION AND AWAITS REPAIR. DOING SOME RESEARCH FOUND THAT THERE HAVE BEEN NUMEROUS COMPLAINTS TO THE NHTSB ABOUT THE TRANSMISSION/TORQUE CONVERTERS ON THESE VEHICLES AND ALSO A CLASS ACTION LAWSUIT FILED WITH NO ADDRESS BY THE NHTSB. THIS REPAIR WILL NO DOUBT COST ME WELL OVER $2000. THE MAIN ISSUE HERE IS THAT THIS DEFECT HAS BEEN KNOWN FOR SOME TIME AND NO CORRECTIVE ACTION HAS BEEN TAKEN. MY FAMILY COULD HAVE BEEN HURT FROM A KNOWN PROBLEM. PLEASE ADDRESS THIS. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442116January 2, 2012
POWER TRAIN
WITHOUT WARNING AND WHILE ENGINE STILL RUNNING THE TRANSMISSION GAVE OUT. I NOW HAVE NO FORWARD OR REVERSE. COSTING OVER $1700 TO REPAIR, NOT REPLACE THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441591December 29, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 55 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHO PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE TRANSMISSION TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441641December 29, 2011
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT LATCH WOULD NOT LATCH PROPERLY DUE TO CORROSION. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO ADVISED THE CONTACT THAT THE LATCH WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THEY ADVISED HER THAT THE PART NEEDED FOR THE REPAIR WAS NOT MADE FOR REPLACEMENT. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441489December 28, 2011
STRUCTURE:BODY, SEATS
TL - THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE HOOK THAT HELD THE REAR DRIVER SIDE CONVERTIBLE BENCH SEAT IN PLACE WAS COMPLETELY CORRODED. THE CONTACT MENTIONED THAT THE DAMAGE WAS SO SEVERE THAT IT RUSTED THROUGH THE BODY OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 137,000. KMJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10441315December 27, 2011
POWER TRAIN
TRANSMISSION FAILED GOING DOWN INTERSTATE AT 65 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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