Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10458317May 14, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP AND THE TRANSMISSION WAS REBUILT. THE FAILURE RECURRED APPROXIMATELY TWO YEARS LATER. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT REPAIR SHOP AND THE CONTACT WAS INFORMED THAT WATER WAS LEAKING INTO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 64,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458457May 14, 2012
POWER TRAIN
VEHICLE JUST STOPPED MOVING. ENGINE RUNNING BUT NO ENGAGEMENT. NO DRIVE OR REVERSE. STEERING AND BRAKES NOT AFFECTED. EEC TEST NO CODES. REPLACED TRANSMISSION. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458128May 11, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TORQUE CONVERTER FAILED AND THE VEHICLE COULD NOT BE MOVED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND HAD THE VEHICLE TOWED TO THE DEALER FOR REPAIRS. THE DEALER ADVISED THE CONTACT THAT BECAUSE THE COMPONENT WAS NOT THE ORIGINAL MANUFACTURING EQUIPMENT, THEN HE WOULD NOT BE ABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE AND VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457910May 9, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DRIVER SIDE OF THE VEHICLE WAS RUSTED. THE REAR DRIVER SIDE WHEEL WELL WAS RUSTED AND REACHED THE FUEL FILLER PIPE. THE CONTACT ALSO STATED THAT THE REAR DRIVER SIDE SEAT WAS ALSO RUSTED AND WOULD NOT LOCK IN PLACE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE FAILURE AND THE CURRENT MILEAGES WERE 96,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457761May 8, 2012
POWER TRAIN
WAS DRIVING KIDS TO BASKETBALL AND BEFORE GETTING OUT OF APARTMENT COMPLEX (THANK GOODNESS NOT ON HIGHWAY!) THE CAR STOPPED MOVING. FORTUNATELY I WAS ABLE TO MANEUVER IT TO A PARKING AREA. IT WOULD NOT GO FORWARD OR BACKWARD BUT THE ENGINE WAS STILL RUNNING. HAD IT TOWED TO AFFORD DEALERSHIP WITH MY RECALL LETTER REGARDING TORQUE CONVERTER BUT OF COURSE AFTER TELLING ME THEY FIRST HAD TO DO A DIAGNOSTIC TEST (FOR $250.00) EVENTUALLY, THEY DETERMINE THAT "IT WAS NOT THE TORQUE CONVERTER (T/C) BUT INTERNAL PROBLEMS WITHIN THE TRANSMISSION!?" (APPEARS THIS IS WHAT THEY TELL EVERYONE!) I HAD BROUGHT THE CAR THERE EARLIER IN MARCH WHEN I RECEIVED THE RECALL LETTER AND WAS TOLD THAT THE PARTS FOR THE RECALL WERE NOT AVAILABLE UNTIL 2ND QUARTER OF 2012. I WENT BACK IN EARLY APRIL AND AGAIN WAS TOLD THE SAME THING. THEN ON OR AROUND APRIL 10TH GUESS WHAT? MY CAR BROKE DOWN. I TOWED IT TO FORD AND ASKED THAT THE TORQUE CONVERTER BE REPLACED. THAT WAS WHEN I WAS TOLD ABOUT THE CHARGE FOR THE "DIAGNOSTIC TEST". AT FIRST I REFUSED AND JUST ASKED THAT THEY REPLACE THE T/C. THEY SAID THEY COULD NOT BECAUSE "WHAT IF THEY REPLACED IT AND THE CAR STILL DID NOT WORK?" I SAID I'LL TAKE THAT CHANCE. THEY SAID NO, AND WE DO NOT HAVE THE PARTS AVAILABLE. EVENTUALLY I HAD TO GET THE TRANS REBUILT FOR $3400.00! WHAT A RACKET THEY HAVE! AN AMERICAN COMPANY WHOM I WAS TRYING TO BE LOYAL TO TAKING ADVANTAGE OF THEIR CONSUMERS!! WE HAVE TO FIGHT BACK, DON'T LET FORD GET AWAY WITH THIS!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457651May 7, 2012
POWER TRAIN, ELECTRICAL SYSTEM
POWER CONTROL MODUAL (PCM) GETS WET DUE TO POOR DESIGN AND TRANSMISSION FAILS TO WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457561May 5, 2012
POWER TRAIN
RE: RECALL 11S25 A TRANSMISSION FAILURE JUST HAPPENED TO MY WIFE TODAY ON THE LONG ISLAND EXPRESSWAY AT EXIT 43 AREA. SHE WAS PASSING A CAR IN THE PASSING LANE DOING 60 AND SUDDENLY LOST POWER, SHE WAS LUCKY SHE WAS ABLE TO GET OVER THE 3 REQUIRED LANES TO SAFETY. I HAD RECEIVED A LETTER A FEW MONTHS AGO ABOUT THE TRANSMISSION TORQUE CONVERTER FAILING RECALL AND THAT PARTS WERE NOT AVAILABLE TILL JUNE IN THE MEANTIME I HAVE TO PAY FOR A TOW NOW AND TOLD IT WOULD BE 2-4 WEEKS BEFORE THE VAN IS REPAIRED IF THAT IS THE PROBLEM. IT SEEMS TO ME THEY ARE TRYING TO WEASEL OUT ALREADY AND ANY GOOGLE SEARCH ABOUT THIS BRINGS UP PAGES OF HITS ON THIS ISSUE WITH THE SAME SYMPTOMS.. THIS MEANS I MAY BE WITHOUT A CAR FOR THE NEXT 4 WEEKS?? THIS IS UNACCEPTABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457166May 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS PERFORMING AS NORMAL UNTIL THE VEHICLE WAS SERVICE UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). AFTER THE REPAIRS, THE VEHICLE HAD BECOME RESISTANT TO ACCELERATION ATTEMPTS AND COULD NOT BE DRIVEN. THE DEALER WAS CONTACTED AND ADVISED THAT DEBRIS FROM THE TORQUE CONVERTER COULD HAVE TRAVELED INTO THE TRANSMISSION, CAUSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457000May 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING 65 MPH WHEN THE VEHICLE SUDDENLY STALLED WITHOUT WARNING. THE VEHICLE WAS MERGED ON TO THE SHOULDER AND THEN TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND ADVISED THE CONTACT THAT THE TORQUE CONVERTER NEEDED REPLACING. IN ADDITION, THE DEALER ADVISED THAT THE PARTS NEEDED TO MAKE THE REPAIR WOULD NOT BECOME AVAILABLE UNTIL THE MIDDLE OF JUNE. THE MANUFACTURER WAS NOTIFIED WHO CONFIRMED THAT THE PARTS WOULD BECOME AVAILABLE IN JUNE AND OFFERED NO FURTHER ASSISTANCE. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456797April 29, 2012
POWER TRAIN
THE POWER TRAIN SHIFT TO LOST OF POWER AND NOT WANTING TO MOVE IN FORWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456671April 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WOULD SPORADICALLY BECOME RESISTANT TO ACCELERATION. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER REPLACED THE TRANSMISSION FLUID BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE CONTINUED TO LOSE ACCELERATION POWER WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN: AUTOMATIC TRANSMISSION: TORQUE CONVERTER) BUT THE PARTS NEEDED FOR THE RECALL REPAIRS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 165,000 AND THE CURRENT MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456730April 27, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
ABS WARNING LIGHT COMES ON AND THEN SOMETIMES IT GOES OUT. IS ABS SYSTEM NOT WORKING PROPERLY OR ELECTRICAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456464April 25, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE TRAVELING 25 MPH, THE CONTACT NOTICED THAT THE VEHICLE WOULD NO LONGER ACCELRATE, BUT IT DID NOT STALL. THE VEHICLE WAS TAKEN TO THE DEALER, WHERE THE CONTACT WAS INFORMED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456243April 24, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE 11S25/NHTSA RECALL 12V-006 RELATED TO TRANSMISSION TORQUE CONVERTER *TGW THE CONSUMER WAS INFORMED THE PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456187April 23, 2012
POWER TRAIN
WITHOUT ANY WARNING TRANSMISSION FAILS. I TAKE IT TO A FORD DEALER ,OF COURSE IT IS NOT UNDER THE RECALL. SO I HAD TO REPLACE TRANSMISSION OUT OF POCKET TO A COST OF $3327. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455204April 17, 2012
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, STEERING:LINKAGES:TIE ROD ASSEMBLY
APPROPRIATE HANDLING- LETTER RE 11S25- NHTSA RECALL 12V006000 REIMBURSEMENT FOR HER 2004 FORD FREESTAR. *KB THE TORQUE CONVERTER WAS REPLACED TWICE. ALSO, THE INNER AND OUTER TIE ROD ENDS WERE WORN AND LOOSE, AND THE CV AXLE WAS LOOSE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455206April 17, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SAFETY RECALL NOTICE 12V-006000 *TGW THE CONSUMER STATED THE VEHICLE IS AT A SALVAGE YARD, AS HE NO LONGER OWNS IT. THE TRANSMISSION FAILED. AFTER THE PCM WAS REPLACED, THE TRANSMISSION FAILED AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455545April 17, 2012
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS BEING EXAMINED BY AN INDEPENDENT REPAIR SHOP WHEN THE CONTACT WAS INFORMED THAT THIRD ROW SEATING WAS DETACHED FROM THE FLOOR MOUNTS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 92,865.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455129April 13, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 35-60 MPH, THE BRAKES WERE APPLIED BUT THE BRAKE PEDAL WAS ABNORMALLY DEPRESSED INTO THE FLOORBOARD. THE TRACTION CONTROL WARNING LIGHT WAS ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THEY ADVISED THAT THE TRACTION CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT COMPLETELY REPAIRED. THE FAILURE MILEAGE 77,566 WAS AND THE CURRENT MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455131April 13, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS 2004 FORD FREESTAR. AS THE CONTACT WAS DRIVING, THE VEHICLE DECELERATED WITHOUT WARNING. THE CONTACT HAD RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION) AND CALLED THE LOCAL DEALER TO SECURE AN APPOINTMENT. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED TO MAKE THE REPAIRS WOULD NOT BECOME AVAILABLE UNTIL LATER IN THE YEAR. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 149,565. UPDATED 05/03/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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