Ford Freestar Complaints (2005)

886 consumer complaints on file.

#10494512January 23, 2013
POWER TRAIN, ENGINE
ENGINE STUTTERS, WON'T RUN STEADY, IDLES OVER 2000RPM IN NEUTRAL, CONTINUALLY DIES, WHEN ENGINE DIES STEERING HARD(NATURALLY), WON'T GO IN REVERSE, THIS PROBLEM CAUSES NUMEROUS PROBLEMS THAT ARE NOT SAFE WHEN IT DOES IT ON THE ROAD. THE PROBLEM IS APPARENTLY IN MOISTURE IN THE PCM. TORQUE CONVERTER WAS REPLACED IN 2012. HAS NOT DONE THE PROBLEM FOR A YEAR AND DID IT AGAIN TODAY( HAS NOT RAINED IN MORE THAN A WEEK) JUST GOING DOWN THE ROAD AND STARTS CUTTING OUT AND DIES! HAS DONE THIS MANY TIMES SINCE 2010. FORD KNOWS ABOUT IT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491893January 8, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED AND THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER). THE VEHICLE WAS REPAIRED UNDER THE RECALL HOWEVER, THE REPAIR FAILED TO REMEDY THE PROBLEM. THE TECHNICIAN INSPECTED THE VEHICLE AGAIN AND ADVISED THE CONTACT THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY OTHER RECALLS. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490673January 2, 2013
STRUCTURE, POWER TRAIN, ELECTRICAL SYSTEM, ENGINE
THIS INFORMATION IS A COLLECTION OF INCIDENTS THAT ULTIMATELY FIT TOGETHER. I HAVE NOTICE THAT THE FLOOR BOARD OF MY VAN WAS WET. SINCE I HAVE 3 KIDS I JUST SHRUGGED IT OFF. THIS PAST WEEK I NOTICE THE FLOOR MATS WEREN'T WET ONLY THE CARPET BENEATH IT WAS SOAKED. MY KIDS DON'T SPILL JUST UNDER THE MATS. THE WATER MUST BE ENTERING FROM THE OUTSIDE IN. THE VAN WAS ACTING WEIRD ON AND OFF -NO CHECK ENGINE LIGHT UNTIL IT STARTED HAPPEN MORE FREQUENTLY. JUNE 2012, I GOT THE P1340 CODE THAT THE CAMSHAFT POSITION SENSOR HAD GONE BAD, I REPLACED IT, WENT OUT AGAIN, I WAS TOLD IT COULD HAVE BEEN A FAULTY PART, CHANGED IT AGAIN, WENT OUT AGAIN, DECIDED THIS IS BEYOND ME. I TOOK IT TO THE DEALERSHIP AND THEY "FIXED" THE CAMSHAFT POSITION SENSOR AND ANOTHER PART THAT WAS CAUSING THE CAMSHAFT POSITION SENSOR NOT TO WORK. ($900) IT BROKE AGAIN BECAUSE THE PART THEY PUT IN WAS DEFECTIVE. THEY REPLACED THE DEFECTIVE PART AND THE CHECK ENGINE LIGHT CAME BACK ON AGAIN. AFTER THEY HAD THE CAR FOR 2 WEEKS THEY FOUND ANOTHER SMALL PROBLEM. ($130) I INSISTED AT THE TIME THAT THEY DIDN'T MAKE THE PROPER REPAIRS. THEY ASSURED ME THAT IT ALL STILL NEEDED TO BE DONE. (CAUGHT SOME DOUBLE TALK) I EXPERIENCED A FEW MORE ISSUES WITH THE VAN LOSING POWER. (JULY,SEPTEMBER, OCTOBER -CHECK ENGINE LIGHT DID NOT TURN ON.) I:N DECEMBER THE CAR TURNED OFF AND I WAS ONLY ABLE TO GET ABOUT 25FT PER RESTART AND THE LIGHT CAME ON. I'VE NOTICED OTHER FEATURES NOT WORKING PROPERLY OR WORKING INTERMITTENTLY. (POWER LOCKS, POWER WINDOWS, RADIO, POWER DOORS, KEY REMOTE ...) I HAVE LEARNED THAT OTHER 2005 FREESTAR OWNERS HAVE EXPERIENCED SIMILAR INCIDENTS CAUSED BY WATER LEAKING INTO THE CAR THROUGH THE WINDSHIELD WIPER BLADES AND RUNNING DOWN THE WIRE HARNESS CAUSING MULTIPLE PARTS TO SHORT OUT FROM TIME TO TIME. PLEASE LOOK INTO THIS. I HAVE 3 CHILDREN AND NO MORE MONEY FOR "LET'S TRY THIS REPAIRS". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490188December 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 45 MPH, THE VEHICLE BEGAN TO LOOSE POWER WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD DECELERATE RAPIDLY AND THEN WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490132December 26, 2012
ELECTRICAL SYSTEM, POWER TRAIN
THIS VEHICLE HAS A CONTINUING PROBLEM WITH THE PCM SHORTING OUT DUE TO WATER ENTERING THE WIRING HARNESS THROUGH THE WINDSHIELD WIPERS. ONCE THE PCM SHORT CIRCUITS THE TRANSMISSION DOES NOT FUNCTION CAUSING THE CAR TO LOOSE ITS' MOTION. THIS OCCURS WITHOUT WARNING AND PLACES THE OCCUPANTS OF THE VEHICLE AT GREATER RISK OF BEING INVOLVED IN AN ACCIDENT AS THE CAR SIMPLE CEASES TO WORK. THE COMPANY HAS CURRENTLY RECALLED THIS MAKE AND MODEL TO REPLACE A DEFECTIVE TORQUE CONVERTER. ALTHOUGH THIS SEEMS TO SOLVE THE PROBLEM INITIALLY, THE LONG TERM PROBLEM OF WATER SEEPING INTO THE PCM WILL CAUSE THE TRANSMISSION TO FAIL TIME AND TIME AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487802December 9, 2012
POWER TRAIN
TRANSMISSION SEEMED TO BE ACTING UP TRYING TO MAINTAIN HIGHWAY CRUISING SPEEDS, 55-65 MPH. KEPT SHUTTERING AND VIBRATING. BALISE FORD IN HYANNIS MA FOUND A PROBLEM IN THE TRANSMISSION. THEY HAD THE VEHICLE FOR APPROXIMATELY 60 DAYS TIME. DURING THAT TIME THEY REMOVED THE TRANSMISSION UNDER THE DIRECTION OF FORD ESP EXTENDED WARRANTY CENTER APPROXIMATELY 8 TIMES, REPLACING A NEW AND DIFFERENT PART EACH TIME THEY REMOVED THE TRANSMISSION AND REINSTALLED IT. AFTER THE REPAIR "ATTEMPT" EXCEEDED THE REPLACED VALUE, FORD ESP EXTENDED WARRANTY PROGRAM DECIDED TO REPLACE THE ENTIRE TRANSMISSION WITH A FORD FACTORY REBUILT TRANSMISSION. AFTER THE TRANSMISSION WAS REPLACED THE VEHICLE STARTED DOING THE SAME THING ALL OVER AGAIN. WE THEN GOT A RECALL ON THE VEHICLE AND INQUIRED. COME TO FIND OUT THE TORQUE CONVERTER WAS THE PROBLEM AND THE REBUILT TRANSMISSION FROM FORD FACTORY HAD ONE OF THE BAD CONVERTERS AND THAT NEEDED TO REPLACED AS SOON AS PARTS WERE AVAILABLE. THE NEW CONVERTER CAME IN AND WAS INSTALLED IN THE VEHICLE APPROXIMATELY AUGUST 2012. LATE NOVEMBER 2012 THE VEHICLE, NOW WITH 46,000 ONE OWNER PAMPERED MILES ON IT IS DOING THE SAME THING. THE VEHICLE SHUTTERS WHEN FLOATING IN AND OUT OF GEARS WHEN TRYING TO MAINTAIN HIGHWAY SPEEDS, 55 - 65 MPH. WHEN THIS OCCURS YOU CAN FEEL THE RUMBLE IN THE VEHICLE AND THE TACHOMETER NEEDLE JUMPS AROUND. THIS VEHICLE IS MY MOTHER'S ONLY MEANS OF TRANSPORTATION AND SHE IS A 72 YEAR OLD WOMAN WHO HAS HAD 2 TOTAL KNEES REPLACEMENTS. I PURCHASED THIS VEHICLE BRAND NEW FOR HER THINKING IT WOULD BE A DEPENDABLE VEHICLE, AND WITH HER LOW AMOUNT OF MILES DRIVEN YEAR, ASSUMED IT WOULD LAST AN EASY 10 YEARS. NOT THE CASE. I AM AFRAID TO HAVE HER USE THIS VEHICLE AND FORD NEEDS TO STEP UP TO THE PLATE AND FIX IT ONCE AND FOR ALL OR REPLACE THE VEHICLE FOR US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487022December 3, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO SUDDEN LOSS OF POWER WHILE DRIVING. RECALL NOTICE SUBMITTED. *SMD WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER, TO HAVE THE RECALL PERFORMED, SHE WAS INFORMED THERE WERE NO PARTS AVAILABLE AND FORDS POLICY WAS NOT TO REPLACE THE PART, UNTIL IT ACTUALLY FAILED. ONCE IT FAILED, THE DEALER WOULD THEN ORDER THE PART AND IT WOULD TAKE THREE DAYS TO RECEIVE IT. RECALL# 12V006000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486736December 2, 2012
POWER TRAIN, ELECTRICAL SYSTEM
RECEIVED RECALL FOR TORQUE CONVERTER- HAD IT REPLACED ON AUG 20, 2012. ON NOV. 19TH THE VAN WOULDN'T GO PASS 20 MPH. DROVE SLOW APPROX. 3 MILES TO DESTINATION. HAD IT TOWED TO DEALERSHIP TO CHECK OUT PROBLEM AT INITIAL CONTACT WAS TOLD THEY KNEW OF NO PROBLEMS RELATING TO TORQUE CONVERTER REPLACEMENT. AFTER CHECKING VAN OUT WAS TOLD THAT WE NEEDED A NEW TRANSMISSION, AT SECOND CONTACT WAS TOLD THEY WERE AWARE OF TORQUE RECALL ISSUES BUT NOTHING WOULD BE DONE FOR US. WE HAD NOT HAD ANY PROBLEMS WITH TRANSMISSION PRIOR TO NOV 19TH. WHEN ASKED, WAS ALSO TOLD THAT THEY DID NOT FLUSH AND REPLACE FLUIDS WITH THE TORQUE CONVERTER RECALL SERVICE AS THIS EXTRA COST WAS NOT PART OF THE RECALL. WE WERE TOLD BY AN INDEPENDENT MECHANIC THAT IF FLUIDS WERE NOT CHANGED THAT IT COULD CAUSE THE TRANSMISSION TO FAIL WHICH IT DID. WAS QUOTED A HIGH COST TO REPLACE TRANSMISSION, ENDED UP USING DISABLED VEHICLE AS A TRADE 'AS IS' TO PURCHASE A WORKING VEHICLE. OTHER ISSUES WITH VEHICLE PRIOR TO LAST INCIDENT WERE ELECTRICAL FUNCTIONS NOT WORKING, SLIDING DOORS WOULD REOPEN UPON CLOSING, HAD TO TURN OFF AUTO DOORS, BACKUP WARNING QUIT WORKING, TRACTION CONTROL BUTTON DIDN'T WORK, DVD PLAYER WOULD START RUNNING ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485915November 24, 2012
ENGINE
WAS DRIVING HOME FROM STORE (ABOUT 20 MILES) WHEN ENGINE CUT OFF WHILE DRIVING AT ABOUT 45 MPH, PULLED OVER AND WAS ABLE TO GET IT STARTED AGAIN. A LITTLE FURTHER DOWN THE ROAD IT CUT OFF AGAIN BUT THIS TIME THE ENGINE JUST REVVED BY ITSELF THEN WENT BACK TO NORMAL WITHOUT COMPLETELY CUTTING OFF. ABOUT 3 MILES FROM HOME IT CUT OFF AGAIN WHILE DRIVING AT ABOUT 40-45 MPH AND I COASTED TO THE SIDE OF THE ROAD AND THEN STARTED IT AGAIN. DECIDED TO TAKE IT TO THE DEALER SINCE IT NEEDED THE TORQUE CONVERTER REPLACED DUE TO RECALL. DROVE IT ANOTHER 20 MILES WITH NO PROBLEMS AND LEFT THE VAN WITH MY SON TO TAKE TO THE DEALER. VAN CUT OUT ON MY SON SEVERAL TIMES WITHIN THE 2 MILES TO THE DEALER. ALSO CUT OFF ON THE MECHANIC AT THE DEALER. DEALER REPLACED TORQUE CONVERTER, OVERDRIVE TRANSMISSION SHAFT SENSOR, AND REPLACED THE PLUGS AND WIRES TO THE TUNE OF OVER $800.00 NOT INCLUDING THE TORQUE CONVERTER WHICH WAS REPLACED AT NO CHARGE DUE TO THE RECALL. DROVE OVER THE NEXT WEEK FOR A TOTAL OF LESS THAN 200 MILES. THEN TODAY THE ENGINE CUT OFF ON ME AGAIN EXACTLY LIKE BEFORE AND I ONCE AGAIN HAD TO COAST OVER TO THE SIDE OF THE ROAD AND RESTART IT. THIS IS VERY SCARY WHEN IT HAPPENS AND COULD CAUSE A VERY SERIOUS ACCIDENT. LUCKILY WHEN IT HAS HAPPENED TO ME IT HAS NOT BEEN ON A BUSY HIGHWAY. SO I HAVE PAID OVER $800 TO THE LOCAL FORD DEALER AND STILL HAVE THE PROBLEM. IT SCARES ME TO DEATH TO DRIVE THIS CAR NOW AND IT IS OUR SOLE VEHICLE AS MY HUSBAND IS DISABLED AND DOESN'T DRIVE. WE ARE IN NO POSITION TO BUY ANOTHER VEHICLE NOW, WE LIVE 20 MILES FROM TOWN AND NOW THIS CAR IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484579November 14, 2012
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC)
WAS DRIVING THE VEHICLE GOING DOWN THE HIGHWAY AT 60MPH AND THE VEHICLE STARTED TO ACT UP PULLED OVER AND IT SHUT DOWN COMPLETELY SECURITY LIGHT STARTED TO FLASH REAL RAPIDLY TURNED THE KEY TO START IT AGAIN AND NOTHING HAD TO HAVE IT TOWED 300.00 WORTH AND HAS BEEN BROKE DOWN FOR FOUR MONTHS BEEN TRYING TO START IT EVER SINCE AND NOTHING THERE IS DEFIANTLY SOMETHING WRONG WITH THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482954November 2, 2012
ENGINE, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WATER PENETRATED THROUGH THE WINDSHIELD AND THE ENGINE COVERING. THE ENGINE COVERING CLIPS FAILED TO SUSTAIN AND THE WATER PENETRATE THE POWER CONTROL MODULE, CAUSING THE ENGINE TO STALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483124November 2, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE ENGINE RPMS INCREASED TO 3,000 WHILE DRIVING 70 MPH. THE VEHICLE SUDDENLY ACCELERATED WHILE THE GEAR WAS IN PARK WITH THE BRAKES DEPRESSED. ALSO, THE VEHICLE ABNORMALLY ACCELERATED WHILE THE CONTACT WAS DRIVING AT LOW SPEEDS.THE FAILURE RECURRED SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR A DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482637October 30, 2012
STRUCTURE, ELECTRICAL SYSTEM
HAVING A SIMILAR PROBLEM TO OTHERS WITH MY 2005 FORD FREESTAR. WATER GETTING INTO PCM AND CAUSING PROBLEMS. TOOK VEHICLE TO DEALERSHIP FOR TORQUE CONVERTER RECALL AND THEY NOTICED WATER IN THE PCM. THEY DRIED IT OUT AND VEHICLE RAN FINE FOR TWO WEEKS. HAD SIGNIFICANT RAIN LAST NIGHT AND PROBLEM HAPPENED AGAIN. THIS IS AN OBVIOUS FLAW IN THIS VEHICLE AND NEEDS TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482270October 25, 2012
ELECTRICAL SYSTEM
I WAS DRIVING MY MINIVAN BACK TO WORK FROM LUNCH. IT CUT OFF AS I TOOK A TURN. I STOPPED THE VEHICLE AND RESTARTED IT. AS I BEGAN TO GO AGAIN, IT CUT OFF AGAIN. I PULLED OVER AND RESTARTED THE VEHICLE. I WAS RIGHT OUTSIDE MY WORK PARKING LOT SO I PULLED IN AND PARKED. I CALLED EGAN AUTOMOTIVES BECAUSE THEY ARE LOCATED RIGHT BESIDE MY WORK. DURING MY BREAK I DROVE IT TO THEIR PLACE OF BUSINESS. MY MINIVAN CHECK ENGINE LIGHT WAS ON AND IT WAS ACTING SLUGGISH. I LEFT THE VEHICLE WITH THEM OVERNIGHT. EGAN AUTOMOTIVE CALLED ME AND TOLD ME THAT THERE WAS MOISTURE GETTING INTO THE COMPUTER BOX. THEY SAID THAT FORD KNEW ABOUT THIS PROBLEM AND WERE SELLING A KIT THAT WILL INSULATE THE COMPUTER BOX. I CALLED FORD AND THEY WON'T HELP EVEN THOUGH THE PLACEMENT OF THE COMPUTER BOX UNDER THE WIPER BLADE VENTS WAS THERE BRILLIANT IDEA. LOOKING ONLINE THIS SEEMS LIKE A PRETTY COMMON PROBLEM, YET FORD WON'T RECOGNIZE IT AND FIX IT. THIS IS GOING TO COST ME $300, WHICH I FEEL I'M NOT RESPONSIBLE FOR. A VEHICLE CUTTING OUT WHILE DRIVING IS A SAFETY HAZARD. CAN YOU HELP GET THIS RESOLVED? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10481575October 23, 2012
POWER TRAIN, ELECTRONIC STABILITY CONTROL (ESC)
I HAD A TORQUE CONVERTER REPLACED 4 DAYS AGO ON MY VAN DUE TO A RECALL AND 4 DAYS AFTER REPAIR MY CAR SHUTS DOWN IN THE MIDDLE OF DRIVING. NOW THE FORD DEALER IS TELLING ME IT HAS NOTHING TO DO WITH THE TORQUE CONVERTER WHICH I FIND IMPOSSIBLE SINCE I HAVEN'T HAD ANY OTHER ISSUES BEFORE WITH MY CAR JUST YOUR BASIC BRAKE REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480142October 15, 2012
ENGINE, ELECTRICAL SYSTEM
I HAVE HAD THE CAR STOP AFTER AND DURING RAINY DAYS. MOST RECENTLY THE CAR WOULD NOT START OR MOVE DURING A HEAVY RAIN. I HAVE HAD TO WAIT DAYS UNTIL THE CAR DRIES OUT FOR THE CAR TO MOVE. HAVE TAKEN IT TO THE SHOP AFTER SEVERAL INSTANCES OF THIS SAME OCCURRENCE. THEY CAN NOT FIND OUT WHAT IS WRONG AS THE CAR RUNS OK? AFTER RESEARCHING ON THE INTERNET I HAVE COME TO THE CONCLUSION THAT IT IS WATER LEAKING ON AND INTO THE PCM CAUSING THE CAR TO NOT START OR MOVE. FORD DEALERSHIP HAS NOT BEEN ABLE TO SOLVE THE PROBLEM OR HAVE A SOLUTION? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10480189October 15, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING 65 MPH, THE REAR PASSENGER SIDE TIRE FAILED, WHICH CAUSED BOTH CURTAIN AND PASSENGER SIDE AIR BAGS TO DEPLOY ERRONEOUSLY. THE DRIVER SUSTAINED MINOR BRUISES TO THE FACE FROM THE AIR BAG DEPLOYMENT. THE TIRE WAS REPLACED AND THE AIRBAGS WERE CUT. THE VEHICLE WAS LATER TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE AIR BAG SENSOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE ISSUE. THE FAILURE MILEAGE WAS 58,000 AND THE CURRENT MILEAGE WAS 181,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10478342October 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND ATTEMPTED TO HAVE THE VEHICLE REPAIRED IN JUNE 2012. THE DEALER INFORMED HER THAT SHE HAD TO ORDER THE RECALL PART AND THAT SHE SHOULD RECEIVE NOTIFICATION WHEN THE PART BECAME AVAILABLE. THE CONTACT RECEIVED THE LETTER AND CONTACTED THE DEALER WHO THEN STATED THAT THEY DID NOT HAVE THE PART AVAILABLE AND THAT SHE WOULD HAVE TO BE ADDED TO THE WAITING LIST. THE VEHICLE WAS NEVER REPAIRED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10478169October 1, 2012
POWER TRAIN
THE PCM WENT BAD ON OUR VAN. WHEN REPLACED BY FORD WATER WAS REPORTED INSIDE THE PCM NOTING A WATER LEAK SOMEWHERE THAT FINDS ITS WAY TO THE COMPUTER (PCM). WE WERE TOLD TO GET A NEW WINDSHIELD. WE DID AT OUR EXPENSE. ABOUT A MONTH LATER SAME ISSUES WITH CAR. AGAIN PCM WAS BAD. WATER LEAKED INSIDE IT AGAIN. FORD TOLD ME THAT COULD COST UP TO $900.00 TO FIND LEAK AND REPAIR. THROUGH MY OWN INVESTIGATION ONLINE I FOUND SERVICE BULLETIN TSB 06-14-10 STATING THAT DURING REPAIR PROCEDURES OF A PCM INSPECT FOR WATER DAMAGE AND IF PRESENT PERFORM THE FOLLOWING SERVICE PROCEDURE. THE BULLETIN GOES ON TO DESCRIBE IN DETAIL HOW TO FIX WATER LEAK. THIS WAS NOT DONE ON MY VEHICLE RESULTING IN A BRAND NEW BUT NOW USELESS PCM. I WENT ALL THE WAY TO THE TOP AT THIS LOCAL FORD DEALERSHIP AND WAS TREATED POORLY, CONDESCENDINGLY, AND WAS TOLD THAT THE SERVICE BULLETIN DID NOT MEAN ANYTHING. I HAVE A USELESS VAN IN MY DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10476822September 24, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENTER THE VEHICLE THROUGH THE RIGHT SIDE DOOR, THE DOOR FAILED TO STOP WHEN CONTACT WAS IN THE MIDDLE OF DOORWAY. THE VEHICLE HAD POWER SLIDING DOORS WHICH ARE SUPPOSED TO STOP IF PERSON WAS ON THE WAY. ALSO, THE CONTACT MENTIONED THAT THE LEFT SIDE DOOR FAILED TOO. THE VEHICLE WAS TAKEN TO DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND SUGGESTED THAT THE AUTOMATIC DOORS SHOULD BE DISCONNECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE FAILURE MILEAGE WAS 108,900 AND THE CURRENT MILEAGE WAS 109,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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