Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10605458June 23, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I PURCHASED THE CAR IN MAY IT DROVE FINE FOR 2 WEEKS. THEN THE TRANSMISSION STARTED HESITATING, SHUTTER NOISES, AND VIBRATING. I TOOK IT TO FORD 2 DAYS LATER IT STARTED ALL OVER AGAIN. THE CAR HAS ALREADY BEEN REPAIRED BEFORE I PURCHASED IT. I WAS NOT DISCLOSED THAT INFORMATION WHEN I PURCHASED IT. NOW I HAVE A UNRELIABLE CAR, THANKS FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605462June 23, 2014
ENGINE, SERVICE BRAKES, STEERING
2013 FORD FOCUS ST HAS STALLED ON THE HIGHWAY GOING 65+ MPH MULTIPLE TIMES, IN ADDITION TO ON -RAMPS AND WHILE COMING TO A STOP, RESULTING IN LOSS OF POWER BRAKES AND POWER STEERING. MULTIPLE TIMES HAS STALLED WITHOUT GIVING A CHECK ENGINE LIGHT, MEANING THE DEALER WOULDN'T LOOK AT IT DESPITE BEING UNDER WARRANTY. ENGINE'S IDLING SPEED IS WILDLY ERRATIC BEFORE AND AFTER STALLING EVENTS. HAVE BEEN INCREDIBLY LUCKY SO FAR BECAUSE THIS IS EXTREMELY DANGEROUS AND A HUGE SAFETY RISK. TERRIFIED OF LOSING POWER AGAIN WHILE TURNING LEFT AHEAD OF ONCOMING TRAFFIC OR WHILE MERGING ONTO THE FREEWAY. FORD HAS ISSUED TSB 13-9-7 FOR THOSE LUCKY ENOUGH TO HAVE THE ECU STORE A CODE, NOTICE THE ISSUE AND GET IT TO A DEALER WHILE STILL UNDER WARRANTY, BUT THIS ABSOLUTELY NEEDS TO BE A RECALL BEFORE SOMEONE GETS HURT OR KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604435June 19, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I UNDERSTAND AND APPRECIATE THAT THE AUTOMATIC TRANSMISSION IN THIS CAR REVS AND TENDS TO BEHAVE LIKE A MANUAL TRANSMISSION. I OWNED A CELICA WITH A MANUAL TRANSMISSION YEARS AGO. HOWEVER, ON SEVERAL OCCASIONS THIS FOCUS HAS DECELERATED, PAUSED AND THEN LURCHED FORWARD AND I WAS POWERLESS TO ACCELERATE IT OR ALTER ITS "LURCH". IT TENDS TO MAKE A WIND UP NOISE ON THESE OCCURRENCES. IT OCCASIONALLY HESITATES WHEN I APPLY THE ACCELERATOR FROM STOPPED. SOMETIMES THE HESITATION IS LONGER AND MORE PRONOUNCED THAN AT OTHER TIMES. I HAVE TAKEN THIS FOCUS TO THE DEALER ON FIVE OCCASIONS SINCE I BOUGHT IT NEW IN SEPTEMBER OF 2013 AND IT IS DIAGNOSED WITH A CODE 7000 AND THE DEALER HAS TO KEEP THE CAR OVERNIGHT BECAUSE THE TRANSMISSION NEEDS TO BE REPROGRAMMED FROM FORD HEADQUARTERS AS I UNDERSTAND IT. THE DEALER ALSO MAY PERFORM A DRUM ADAPTIVE LEARN STRATEGY AND ADAPTIVE LEARN DRIVE CYCLE. WHEN I LEAVE THE CAR SEEMS TO HAVE "SETTLED DOWN" AND RUNS MORE SMOOTHLY AND QUIETLY. IT ALSO GETS SUBSTANTIALLY BETTER MPG. ON APRIL 2, 2014, AT 17,995 MILES, I TOOK IT IN BECAUSE IT WAS HESITATING ON ACCELERATION AND JERKING AND NOISY. THE FOCUS HAD A CRACKED MOTOR MOUNT. AND AGAIN THE TRANSMISSION WAS GIVEN ITS USUAL COMPUTER UPDATE FROM FORD. CURRENTLY, THE FOCUS MILEAGE IS AT 21,300 AND IT'S WINDING ITSELF UP, JERKING ME AROUND, HESITATING AND LURCHING. TWO DAYS AGO, I WAS MAKING A LEFT HAND TURN INTO HEAVY TRAFFIC AND, AS I STEPPED ON THE ACCELERATOR TO PULL OUT, THE FOCUS DID NOT RESPOND FOR A FEW SECONDS. AT THAT POINT I HAD TO BRAKE BECAUSE IT WAS TOO LATE TO ENTER ONCOMING TRAFFIC. THIS IS VERY WORRISOME FOR ME ESPECIALLY SINCE MY SON DRIVES THE CAR AS WELL AND HE IS A NOVICE DRIVER WITH ONE YEAR EXPERIENCE. IN MARCH, I WAS TRAVELING AND RENTED A 2013 FORD FOCUS AND DROVE IT ABOUT 500 FREEWAY MILES. IT SEEMED ON IT'S BEST BEHAVIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604399June 18, 2014
ENGINE AND ENGINE COOLING, POWER TRAIN
CAR HESITATES AT TAKE OFF AND TAKE OFF WHEN MAKING TURNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598484June 16, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS THE VEHICLE HESITATED AND MADE A RATTLING NOISE. THE VEHICLE FAILED TO ACCELERATE FROM A COMPLETE STOP AND ERRONEOUSLY ROLLED BACKWARDS. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPROGRAMMED THE TRANSMISSION AND INFORMED THE CONTACT THE VEHICLE HAD TO LEARN HIS DIFFERENT DRIVING HABITS. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597792June 12, 2014
POWER TRAIN
VEHICLE HAS BEEN SERVICED 3 TIMES, FIRST TIME WHEN THE CAR WAS 2 DAYS OLD (TO ME). VEHICLE LAGS, GRINDS, OVER-REVS, UNDER-REVS AND STUTTERS ON HILLS AND SOMETIMES FLAT LAND TOO. PARTICULARLY BAD WHEN TURNING. 3 ATTEMPTED FIXES, NO REAL IMPROVEMENTS, ONLY DIFFERENT ISSUES GOT BETTER WHILE OTHERS GOT WORSE. FIRST ATTEMPTED FIX CLAIMED A SECTION OF THE TRANSMISSION WAS REPLACED, SECOND THEY FOUND A LEAK IN THE TRANSMISSION ALTHOUGH I FOUND NOTHING IN MY GARAGE AND 3RD WAS MY COMPLAINING OF THE ISSUES NOT BEING RESOLVED YET. AFTER 3RD FIX, CAR IS AS BAD AS EVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597897June 12, 2014
WHEELS, TIRES
I NOTICED A LARGE BUBBLE - THE APPROXIMATE SIZE OF A TENNIS BALL - IN MY PASSENGER SIDE TIRE SIDEWALL. HAD TO CALL NUMEROUS DEALERS TO FIND A TIRE IN STOCK. TOOK THE CAR TO A LOCAL FORD DEALERSHIP AND HE SAID THE TIRE WAS ABOUT TO BLOW. $170.00 FOR A NEW TIRE. NOT EVEN TWO MONTHS LATER, DRIVING DOWN THE ROAD AND ANOTHER TIRE SIDEWALL BLEW. THIS ONE HAD A TEAR IN THE SIDEWALL. HAD TO CALL FORD EMERGENCY ROAD SERVICE TO HAVE THE DONUT TIRE PUT ON. DROVE TO A CONTINENTAL DEALER, BUT ONCE AGAIN NO TIRE IN STOCK. HE PUT ON A TIRE AND HAD TO GO BACK IN WHEN HE GOT THE OTHER ONE. ANOTHER $170.00. TERRIFIED TO DRIVE ON THESE TIRES. CONTACTED CONTINENTAL. NO ONE RETURNS YOUR CALLS. THE TIRES ARE CONTINENTAL CONTI PRO CONTACT. VERY DANGEROUS TIRES. LITERALLY HUNDRED OF COMPLAINTS ON THE INTERNET. SOME PEOPLE REPLACING FOUR AND FIVE TIRES. LOOKING TO BUY NEW TIRES, BUT NOW THE STATE OF THE ART TRANSMISSION IN MY NEW CAR IS GOING IN FOR THE SECOND REPAIR. GOT A LEMON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597938June 12, 2014
ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHCNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE CONTACT COULD DRIVE THE VEHICLE AS LONG AS THE CHECK ENGINE SENSOR LIGHT WAS NOT FLASHING. ALSO, THE CONTACT STATED WHILE TRAVELING APPROXIMATELY 50 MPH, THE VEHICLE STALLED. THE DEALER WAS CONTACTED AND THE VEHICLE WAS TOWED TO THE DEALERSHIP FOR FURTHER INSPECTION. THE MANUFACTURER WAS NOTIFIED OF THE FAIURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,787.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597382June 10, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS A HESITATION AND VIBRATION WHEN THE ACCELERATOR PEDAL WAS ENGAGED. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION FLUID WAS LEAKING. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596273June 5, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
CAR IS LAGGING AND BOGGING CONSISTENTLY; TURN ACCELERATION IN UNPREDICTABLE, FREQUENT TRANSMISSION SHUDDERING OCCURRING, UN-SMOOTH SHIFTING, I DO NOT FEEL SAFE. LOW GAS MILEAGE 20-24. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596155June 4, 2014
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 2 MPH, THE TRANSMISSION SURGED WITHOUT PRIOR WARNING. THE FAILURE RECURRED INTERMITTENTLY WHILE TRAVELING AT EXTREMELY LOW SPEEDS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THAT THERE WAS NO DEFECT AND THAT THE UNEXPECTED SURGE WAS THE CHARACTERISTIC OF THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595504June 2, 2014
VEHICLE SPEED CONTROL
WHILE SLOWING DOWN ON A TURN, THE CAR LOOSES POWER, AS IF ITS GOING TO STALL, THEN RECOVERS WHEN ACCELERATING, THIS HAS HAPPENED ON NUMEROUS OCCASIONS, MUCH MORE TRICKY ON ICY AND WINTRY DAYS, ACCELERATING IN A CURVE TO KEEP THE CAR FROM STALLING. THE SECOND PROBLEM IS THE CAR ROLLS BACK ON HILLS, FOR AN AUTOMATIC TRANSMISSION THIS IS NOT ACCEPTABLE, NOR IS IT SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595688June 2, 2014
POWER TRAIN, VEHICLE SPEED CONTROL
JUST PURCHASED A USED FORD FOCUS SE 2013. THE CAR LURCHES FORWARD UPON ACCELERATING AND THEN THE RPMS DECREASE WHILE ACCELERATING, THEN INCREASE FOR A MOMENT, THEN DECREASE AGAIN. THIS HAPPENS ANY TIME I ACCELERATE. THE CAR JERKS FORWARD THEN STOPS. WHILE THE RPMS ARE INCREASING, THE CAR MAKES A REVVING SOUND ALMOST AS IF I'M IN THE WRONG GEAR (THOUGH IT'S AN AUTOMATIC), THEN IT SOUNDS AS IF IT'S STOPPING WHILE THE RPMS DROP. I HEAR AN INTERMITTENT GRINDING SOUND THAT SEEMS LIKE THE TRANSMISSION IS BEING OVERTAXED OR DAMAGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594830May 29, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
IN MOST VEHICLES THE CRUISE CONTROL WILL DISCONNECT WHEN SHIFTING GEARS OR BRAKING. THE 2013 FORD FOCUS ELECTRIC DOES NOT DISENGAGE THE CRUISE CONTROL WHEN VEHICLE IS PLACED IN L TO UTILIZE ENGINE BRAKING. IT CONTINUES TO MAINTAIN SPEED REQUIRING IMMEDIATE APPLICATION OF BRAKES TO SLOW VEHICLE. CRUISE CONTROL SHOULD TURN OFF WHEN SHIFTED TO L. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594963May 29, 2014
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
FIRST INCIDENT ...WAS MAKING A TURN FROM A STOP POSITION AND CAR HESITATED(TRANSMISSION). SECOND INCIDENT .. PARKED CAR ON AN INCLINE AND CAR ROLLED BACK ENOUGH TO HAVE SOMEBODY BEHIND ME CALL IT TO MY ATTENTION. THIRD INCIDENT ? GOING UP ON MY DRIVEWAY THE CAR HESITATED AND SHAKES A LOT WHEN STARTING FROM A STOP POSITION. NOTE= WHEN MY WIFE DROVE THE CAR ON A TEST RUN.. NONE OF THIS PROBLEMS SHOWED UP. THAT IS BECAUSE THE ROUTE WE TOOK WAS ALL ON FLAT SURFACES(IN FLORIDA). WE BROUGHT IT TO THE ATTENTION OF THE FORD DEALERSHIP, AND THEY HANDED US A PAMPHLET, THAT EXPLAINED TO US THAT WE DID NOT REALLY BUY A CAR WITH AN AUTOMATIC TRANSMISSION, IT IS A STANDARD TRANSMISSION WITH SOME KIND OF GEAR SET UP TO SHIFT AS IF IT IS AN AUTOMATIC. THE DEALERSHIP ALSO TOLD US TO CALL THE MANUFACTURER IF WE WANTED TO MAKE A COMPLAIN. WE HAVE A TWO YEAR WARRANTY, BUT I AM THINKING THAT WE MIGHT HAVE SOME TRANSMISSION PROBLEMS A LOT SOONER, BUT WHO WANTS TO DRIVE A NEW CAR WITH THAT PROBLEM PENDING OVER YOUR HEAD. I HOPE THAT WE ALL COMPLAIN LOUD ENOUGH FOR FORD TO TAKE SOME IMMEDIATE ACTION, AND COME UP WITH A SATISFACTORY SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594592May 28, 2014
POWER TRAIN
THE VEHICLE SHUDDERS, SHAKES, GRINDS AND HESITATES WHEN SHIFTING THROUGH LOW GEARS AND WHEN STARTING FROM A STOP. IT HAS DONE THIS SINCE WE BOUGHT IT NEW IN JULY 2013. I HAVE AN APPOINTMENT WITH THE FORD DEALERSHIP, BUT THE PERSON WITH WHOM I SPOKE SAID MOST OF THE ISSUES THEY'VE SEEN LIKE THIS ARE "WITHIN THEIR TOLERANCE LIMITS." THAT IS NOT OKAY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593382May 22, 2014
ENGINE, SUSPENSION, FUEL SYSTEM, GASOLINE
1. THE SPUTTERING, HESITATION WHEN PRESSING DOWN ON THE ACCELERATOR 2. AFTER STOPPING THE CAR, THE EXTRA "JOLT" SEEMS AS IF IT COULD BE A SAFETY CONCERN/ISSUE 3.YEAR LATER ALL THIS GOT WORSE AND I HAD THE CAR TOWED IN TO THE DEALERSHIP 2 TIMES FOR A TOTAL OF 38 DAYS OF "FIXING" THE PROBLEMS OF THE TRANSMISSION. 4.I'VE HAD MY CAR BACK NOW FOR 3 DAYS, THE HESITATION IS STILL THERE, NO SPUTTERING NOTICED AS OF NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593466May 22, 2014
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
FOCUS ELECTRIC BEV (NOT HYBRID) - WHILE DRIVING AT ANY SPEED, WARNING INDICATION LIGHTS UP ON DASH STATING "STOP SAFELY NOW". THE CAR HAS NO POWER TO ACCELERATE ANYMORE. THE ONLY CONTROL THE DRIVER HAS IS TO BRAKE OR PULL OVER. ON FREEWAYS OR OTHER HIGHWAY WITH TRAFFIC WHEN THIS OCCURS THIS IS EXTREMELY DANGEROUS AS ANOTHER VEHICLE CAN PLOW INTO THE BACK OF THE CAR BECAUSE YOU CANNOT ACCELERATE AND YOU MAY NOT BE ABLE TO PULL OVER IF THERE IS A CURB OR IN A LANE OTHER THAN THE RIGHT. THIS IS VERY DANGEROUS ESPECIALLY AT NIGHT. UNDERSTAND THAT THE CAR HAS NO POWER AND YOU CANNOT USE THE ACCELERATOR AT ALL UNEXPECTEDLY. THE ONLY THING YOU CAN DO IS BRAKE AND/OR STEER BASED ON THE MOMENTUM OF THE CAR AT THE TIME OF THE WARNING. YOU CANNOT CLEAR THE ISSUE UNTIL YOU COME TO A COMPLETE STOP. TURN THE CAR OFF BY PRESSING THE IGNITION BUTTON, WAITING A MINUTE OR TWO, THEN STARTING THE CAR BACK. AT THAT TIME, IT MAY OR MAY NOT WORK. SOMETIMES WHEN THIS PROCEDURE DOES WORK, YOU MAY ONLY GET A MILE OR TWO DOWN THE ROAD BEFORE IT DOES IT AGAIN. THIS FIRST OCCURRED ON APRIL 17/18 AND TAKEN TO A DEALER TO REPAIR ON A CURRENT RECALL NOTICE OF WHICH SYMPTOMS INCLUDE THE CAR "LOSING POWER" AMONG OTHER RELATED REASONS. AT THE TIME, THIS EVENT DID OCCUR AND I EXPLAINED THAT TO THE DEALER AND THEY INFORMED ME IT WOULD BE TAKEN CARE OF WITH THE RECALL REPAIR. AFTER RECEIVING THE CAR BACK, IT HAPPENED AGAIN ON APRIL 29. IT WAS TAKEN TO A DIFFERENT DEALER THIS TIME. THEY ATTEMPTED TO FIX AND GAVE ME THE CAR BACK THE NEXT DAY ON APRIL 30TH. UPON LEAVING THE DEALER ON THE 30TH, THE PROBLEM OCCURRED AGAIN ON THE AWAY FROM THE DEALER LESS THAN 3 MILES AWAY. I RETURNED THE VEHICLE TO THE DEALER AND IT HAPPENED 3 ADDITIONAL TIMES IN THE 3 MILES BACK TO THE DEALER. THE DEALER CONTINUES TO ATTEMPT REPAIR AND HAS NOT RETURNED THE CAR TO ME. I HAVE FORD AND BBB CASE NUMBERS.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593016May 21, 2014
POWER TRAIN
THE CARS TRANSMISSION STUTTERS, SHAKES, AND HESITATE BETWEEN 1 AND 2 GEAR CAUSING LOSS OF POWER , GRINDING NOISE FROM TRANSMISSION, THE CAR ALSO WILL ROLL BACK WHEN ON ANY TYPE OF HILL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593088May 21, 2014
POWER TRAIN, ENGINE
THE VEHICLE STALLS AND SHUDDERS WHEN SHIFTING THROUGH LOWER GEARS. TO AVOID THE ISSUE YOU HAVE TO ACCELERATE AT A FAIRLY HIGH RATE FROM A STOP SIGN. VERY DANGEROUS WHEN TURNING CORNERS. HAVE TAKEN INTO THE DEALER ONCE SCHEDULED FOR SECOND TRIP THIS WEEK. THEY SAY IT IS WITH IN THEIR TOLERANCE BOUNDARIES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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