Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10967356March 20, 2017
STEERING
ON AT LEAST FIVE OCCASIONS THE POWER STEERING HAS FAILED WHILE DRIVING AT SPEEDS GREATER THAN 45MPH. JUST PRIOR TO THE FAILURE A WARNING LIGHT TURNS ON. ONCE THE VEHICLE IS PARKED AND TURNED OFF THEN BACK ON THE POWER STEERING RESUMES NORMAL OPERATION. FORD DEALERSHIP RECOMMENDS REPLACEMENT OF THE STEERING SYSTEM. SEEMS TO BE VERY SIMILAR TO A RECALL ISSUE ON OTHER FORD MODELS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967396March 20, 2017
POWER TRAIN, UNKNOWN OR OTHER
THE TRANSMISSION CONSTANTLY SHUDDERS, SHAKES AND GRINDS. SOMETIMES IT WON'T EVEN GO INTO GEAR. IT FEELS EXTREMELY UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967035March 19, 2017
STEERING
UPON ENGINE START, ELECTRIC POWER STEERING DOES NOT WORK. AFTER 10 SECONDS, IT WORKS FINE. THIS HAPPENS EVERY TIME THE CAR IS STARTED, EXCEPT SOMETIMES WHEN IT IS COLD OUTSIDE, IT REQUIRES A FEW START/RESTART CYCLES FOR THE POWER STEERING TO START WORKING. THIS HAS BEEN GOING ON FOR THE PAST 15,000 MILES, ABOUT 10 MONTHS. NO FAULT LIGHT HAS EVER COME ON. STEERING HAS NEVER FAILED WHILE DRIVING. ONCE THE POWER STEERING COMES ON, IT STAYS ON FOR THE ENTIRE TIME THE IGNITION IS ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967055March 19, 2017
STEERING
POWER STEERING ASSIST FAULT. INCREDIBLY DANGEROUS WAS ON THE FREEWAY STARTING OUR VACATION THAT IS NOW RUINED BECAUSE FORD IS CLOSED ON SUNDAY'S.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966596March 17, 2017
STEERING
THE ELECTRIC POWER STEERING UNIT IS DEFECTIVE. MY DAUGHTER WAS DRIVING ON THE HIGHWAY. IT BEGAN MAKING A GRINDING NOISE WHILE DRIVING AND MINUTES LATER AFTER PULLING OFF THE HIGHWAY IT STARTED LOCKING UP WHERE IT WOULD NOT TURN. MY DAUGHTER WAS ABLE TO JIGGLE IT BACK AND FORTH TO MAKE IT STEER INTO HER WORKS PARKING LOT. STEERING FAILURE LIGHT CAME ON AND SAID TO SAFELY STOP. I HAD TO TRAILER IT A MECHANIC SHOP BECAUSE IT WOULD NOT TURN. MECHANIC AND HAD TO REPLACE ENTIRE ELECTRIC STEERING RACK ($1947.74).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966392March 16, 2017
STEERING
I WENT TO START UP MY 2012 FORD FOCUS TO DRIVE MY SON TO SCHOOL, AND AS IT TURNED OVER I RECEIVED A MESSAGE ON MY DASHBOARD SAYING THERE WAS A PROBLEM WITH THE STEERING ASSIST MODULE AND THAT IT NEEDED SERVICE IMMEDIATELY. I STILL HAD TO DRIVE MY SON INTO SCHOOL, SO I HAD TO DRIVE MY FOCUS IN TRAFFIC WITH NO POWER STEERING. THE CAR WAS VERY HARD TO STEER AND FORTUNATELY I MADE IT OK. LATER, WHEN I WENT TO LEAVE FOR WORK, THERE WAS NO MESSAGE AND IT HAS BEEN FINE THE REST OF THE DAY. THIS SEEMS VERY DANGEROUS TO ME. WHY IS THERE NO FIX OR RECALL ON THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966034March 15, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. AFTER STOPPING AT AN INTERSECTION, THE ENGINE TURNED OFF. THE CONTACT HAD TO START THE ENGINE IN ORDER TO CONTINUE DRIVING. THE CHECK ENGINE INDICATOR ILLUMINATED AFTER THE FAILURE. THE DEALER DIAGNOSED THAT THE FUEL TANK WAS DEFORMED, WHICH AFFECTED THE FUEL PUMP AND FUEL LINE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10966142March 15, 2017
STEERING
THE POWER ASSIST FAULT KEEPS COMING ON AND THE STEERING WHEEL IS HARD TO TURN WHEN STATIONARY AND WHEN YOU TRY TO TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10965924March 14, 2017
STEERING
STEERING FAULT LIGHT AND LOCKED STEERING WHEEL - RECURRING IN MY DRIVEWAY, UNABLE TO DIAGNOSE & FIX - WHAT IF IT HAPPENS ON THE FREEWAY?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10959045March 7, 2017
FUEL/PROPULSION SYSTEM
MARCH 1, 2017 CHECK ENGINE LIGHT CAME ON AFTER CAR STALLED, IDLE WOULD INCREASE AND THEN DECREASE AND THEN DIE. MADE APPOINTMENT AT FORD DEALER IN LAKE WORTH, FL. HAD TO LEAVE VEHICLE. AT SAME TIME 3 RECALLS SUPPOSEDLY FIXED. I WAS TOLD FUEL LEAK IN GAS TANK, THAT IS GOING THROUGH A HOSE INTO AREAS IT SHOULD NOT GO, CAUSING READINGS TO CAUSE STALLING AND CHECK ENGINE LIGHT. I WAS TOLD I NEEDED NEW FUEL TANK, SENDERA?, GASKET, TUBE ASY FOR APPROX. $1,300 THEN $500 FOR LABOR FOR TOTAL OF $1,800. NEVER HEARD OF SUCH AS THIS EXCEPT IN VEHICLES OVER 20 YEARS OLD OR FROM ACCIDENTS. VEHICLE HAS APPROX. 90,000 MILES. FIRST INCIDENT OCCURRED AS I WAS ACCELERATING FROM A TRAFFIC LIGHT ON A CITY STREET, OTHER TIMES WERE SIMILAR OR STOPPED OR RIDING ON INTERSTATE HWY, IT WOULD JUST STALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958854March 6, 2017
ENGINE, FUEL/PROPULSION SYSTEM
INCIDENT DESCRIPTION: ENGINE STOPPED AND WITHOUT WARNING WHILE THE TRANSMISSION WAS IN DRIVE. ENGINE LIGHT CAME ON AS THE ENGINE CEASED RUNNING. IT HAPPENED WHILE THE CAR WAS IN MOTION, THANKFULLY APPROACHING STOP SIGN. UNDERSTAND THAT THIS ALSO RESULTS IN THE LOSS OF POWER STEERING. THE CAR IS REGULARLY SERVICED, WELL-MAINTAINED, AND HAS APPROX. 94,000 MILES. VERDICT FROM FORD DEALERSHIP MECHANIC: VACUUM PURGE VALVE WAS STUCK IN THE OPEN POSITION. THE VACUUM FORCE THAT RESULTED DAMAGED/WARPED FUEL TANK, AND DAMAGED THE FUEL PUMP. THE PURGE VALVE, FUEL TANK, AND FUEL PUMP ALL MUST BE REPLACED. COST: THE COST OF REPAIRS IS OVER $2000, PLUS TOWING THE CAR, AND THE NEED FOR MY FAMILY TO GET A RENTAL VEHICLE FOR A WEEK. MISC: THERE IS NO RECALL FOR THIS ITEM AND THIS COULD PROVE EXCEPTIONALLY DANGEROUS IF IT OCCURRED ON A HIGHWAY ESPECIALLY SINCE YOU LOSE POWER STEERING WHEN THE ENGINE DIES SUDDENLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958569March 3, 2017
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING TO GET ON THE FREEWAY AND AS I TRIED TO ACCELERATE IT WOULD NOT GO ANY HIGHER IN SPEED OF 25MPH AND THEN IT SPEEDS UP DRASTICALLY. I PARKED IT AND LATER THAT DAY CAR WOULD NOT START AFTER 15 MINUTES CAR TURNED ON WITHOUT PROBLEMS THEN I DROVE IT HOME AND PARKED IT AND DOESN'T TURN ON AT ALL. PUT IN NEW BATTERY BUT CAR STILL WOULD NOT TURN ON ON COMPUTER SCREEN SAYS TO CONTACT MANUFACTURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958036March 2, 2017
STEERING
LOSS OF STEERING AT 55 MPH ON TWO LANE HIGHWAY. CROSSED CENTER LINE AND HIT BY ONCOMING TRUCK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10933489March 2, 2017
POWER TRAIN
2012 FORD FOCUS. CONSUMER WRITES IN REGARDS TO VEHICLE TRANSMISSION PROGRAMMING ISSUES. *SMD THE CONSUMER STATED THE MODULAR SWITCH WAS REPLACED. THE CONSUMER STATED THE VEHICLE WAS AT THE DEALER SIX TIMES FOR THE SAME TRANSMISSION ISSUE. THE VEHICLE WOULD NOT MOVE, WHEN HE PRESSED THE ACCELERATOR PEDAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957865March 1, 2017
UNKNOWN OR OTHER
RECALL--TRANSMISSION CLUTCH SHUDDER/TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION---FIELD SERVICE ACTION NUMBER = 14M01 I TOOK MY VEHICLE TO HOMER SKELTON FORD IN OLIVE BRANCH, MS ON 2/27/17 FOR A TRANSMISSION CONTROL MODULE RECALL. THIS RECALL GOES UP TO 150,000 MILES WHICH MY CAR HAS 135,000 MILES SO IT WAS STILL IN EFFECT. THE SERVICE GUY TOLD ME THAT THERE WAS ANOTHER RECALL REGARDING THE TRANSMISSION (I LISTED IT AT THE TOP OF PAGE) THAT IT EXPIRED AT 100,000 MILES. WELL MY CAR HAD 98,329 MILES WHEN I BOUGHT IT AT CITY AUTO IN MEMPHIS, TN. I HAD NO WAY OF KNOWING ABOUT THE RECALL AND I DIDN'T RECEIVE A RECALL LETTER---THE LADY AT FORD CUSTOMER SERVICE CHECKED THIS OUT AND TOLD ME THAT "NO" I WASN'T IN THEIR SYSTEM FOR THIS RECALL LETTER. SO NOW THE DEALERSHIP IS WANTING ME TO PAY $2033 FOR REPAIRS DUE TO THE 1ST RECALL. THE FORD CUSTOMER SERVICE (2 OF THEM) TOLD ME TO CALL THE SERVICE MANAGER AND SEE IF HE HAS ANY RESOURCES. I CALLED HIM TWICE YESTERDAY...NO ANSWER EITHER TIME. SO WHEN THE SERVICE TECHNICIAN CALLED ME AND TOLD ME MY CAR WAS READY, HE TOLD ME THAT HE HAD TO PULL THE SERVICE MANAGER OUT OF A MEETING TO DESCRIBE MY DILEMMA, WHICH WAS TO NO AVAIL. THEY SAID THAT I WAS RESPONSIBLE FOR THE WHOLE PAYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957504February 28, 2017
STEERING
WHILE DRIVING ON THE HIGHWAY 2/17/2017 MY FOCUS LOST POWER STEERING. I MANAGED TO PULL OVER AND HAD THE CAR TAKEN TO DEAN SELLERS FOR REPAIRS. AFTER THE REPAIRS WERE DONE ($2100) I LEARNED OF SIMILAR PROBLEMS WITH THE 2012 FORD FOCUS AND THE POWER STEERING GOING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957200February 27, 2017
POWER TRAIN
MY 2012 FORD FOCUS HAS BEEN NOTHING BUT A PIECE OF JUNK. THE TRANSMISSION HAS BEEN REPLACED 5 TIMES. I CONTINUE TO HAVE PROBLEMS WITH SHIFTING, ACCELERATION, LUNGING FORWARD, HESITATION, AND OVERALL PERFORMANCE ISSUES ON THE TRANSMISSION. THE LAST TRANSMISSION ( CLUTCH SYSTEM ) WAS INSTALLED BY PAUL MILLER FORD IN LEXINGTON KY. I REPORTED PROBLEMS WITH THE SAME ISSUES ON THE TRANSMISSION. EACH TIME I DROPPED MY VEHICLE AT THE SERVICE CENTER, I WAS TOLD "EVERYTHING LOOKS GOOD, WE SHOW EVERYTHING IS WITHIN PARAMETERS, NO PROBLEMS FOUND." WHAT A LOAD OF CRAP. I TAKE IT BACK FOR THE SAME PROBLEM AND OOPS, "WE ARE SORRY BUT THE TEST WE RAN FAILED." YOU WILL HAVE TO PAY TO REPLACE YOUR TRANSMISSION. WHEN I ASKED IT FORD HAS FIGURED OUT HOW IT FIX THE PROBLEM WITH THE TRANSMISSION, I RECEIVED NO ANSWER, ONLY THAT " WE ARE SO SORRY ABOUT MY TRANSMISSION. I CALLED CUSTOMER SERVICE TO OPEN UP A CASE (#CAS11662039) AND WAS BASICALLY TOLD THE SAME THING, " WE ARE SORRY, WE DON'T HAVE ANY PROGRAMS THAT HELP PAY FOR FIXING YOUR TRANSMISSION, BUT HANG ON TO YOUR RECEIPT AND IF THERE IS A RECALL YOU CAN GET YOUR $ BACK." ALSO, PAUL MILLER FORD REFUSES TO PROVIDE ME WITH A LIST OF PARTS INSTALLED ON MY VEHICLE EACH TIME TRANSMISSION WAS REPLACED, THIER COMPUTOR WOULD BE HAVING PROBLEMS EACH TIME MY TRANSMISSION WOULD BE REPLACED. WHY HASNT THERE BEEN A RECALL ON MY 2012 FORD FOCUS IF THERE IS NO WAY TO FIX THE TRANSMISSION?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957222February 27, 2017
LATCHES/LOCKS/LINKAGES
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/02/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10957369February 27, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956512February 23, 2017
STEERING
TL* THE CONTACT OWNED A 2012 FORD FOCUS. WHILE DRIVING 70 MPH, THE VEHICLE INDEPENDENTLY VEERED TO THE LEFT OVER THE DOUBLE LINES WITHOUT WARNING. AS A RESULT, THE DRIVER CRASHED INTO AN ONCOMING VEHICLE. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED FATAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1

← Back to Ford Focus