Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10625950August 18, 2014
POWER TRAIN
WE PURCHASED THE 2013 FOCUS AT APPLE FORD IN RED LION PA. WE HAD THAT CAR APPROX 1 MONTH AND IT WOULD NOT GO IN REVERSE, WE WERE TOLD THE JERKING GRINDING HESITATIONS WERE ALL "NORMAL". AFTER OVER A WEEK IN THE GARAGE IT WAS DETERMINED BY DEALER THEY WOULD SWAP OUT FOR ANOTHER FOCUS SAME YEAR, BUT HAD MORE MILES THAN THE ORIGINAL FOCUS. THE FIRST VIN # WAS [XXX]. WE CONTINUE TO HAVE ALL THE ABOVE SYMPTOMS WITH THE 2ND FOCUS THEY TRADED US. I AM TAKING BACK TO GARAGE THIS WEEK FOR WORSENING ISSUES WITH MY TRANSMISSION. I CALLED FORD AND THEY TOLD ME THAT THEY (FORD) COULD NOT SEND A COPY OF THE LETTER THAT WAS MAILED OUT EXPLAINING THEY HAVE EXTENDED THE WARRANTY TO 100,000 MILES OR 7 YEARS BECAUSE IT IS DONE BY A "THIRD PARTY" ?? THIS INCLUDES THE INPUT SHAFT SEALS, THE CLUTCH & OR A SOFTWARE CALIBRATION. MY CAR IS PAID OFF IN FULL AND IT IS RIDICULOUS THAT I AM HAVING TO WASTE TIME GOING BACK AND FORTH WITH FORD ABOUT THIS. I HAVE FILED SEVERAL COMPLAINTS WITH NO RESOLUTION. WHAT HAPPENS WHEN THE WARRANTY EXPIRES, BY THEN WILL I EVEN HAVE A CAR THAT IS DRIVABLE? I DO NOT EVEN FEEL SAFE DRIVING M CAR, THEREFORE I ONLY USE IT AROUND HOME AND NEVER ON TRIPS OR ANYWHERE ELSE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10625991August 18, 2014
ENGINE, POWER TRAIN
SHIFTING INTO NEUTRAL (WHILE DECELERATING/BRAKING) WILL INTERMITTENTLY CAUSE ENGINE RPMS TO RAPIDLY DROP, RESULTING IN ENGINE FAILURE/STALL. ATTEMPTS TO RESTART THE ENGINE ARE TYPICALLY SUCCESSFUL, ALTHOUGH OCCASIONALLY REQUIRING MULTIPLE ATTEMPTS, DUE TO ENGINE RE-STALLING. KEY FACTORS SEEM TO BE ENGINE OIL TEMPERATURE, AND BRAKING/DECELERATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10626114August 18, 2014
POWER TRAIN
ALARMS WENT OFF, LOSS OF INSTRUMENT PANEL, COMPLETE LOSS OF TRANSMISSION POWER AND ENGINE CUT OUT. "TRANSMISSION FAULT, SERVICE TRANSMISSION NOW" WAS THE MESSAGE RECEIVED. HAD VEHICLE TOWED TO FORD SERVICE CENTER. ON AUGUST 17, 2014 AT 60 MILES AN HOUR IT HAPPENED AGAIN. HAVE HAD CAR TOWED TO SERVICE CENTER AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622635August 15, 2014
POWER TRAIN
EXPERIENCING SHUDDERING WITH ACCELERATION FROM A STOP POSITION. MY CAR MAKES A VERY LOUD NOISE ALONG WITH VIBRATIONS, TOOK MY CAR INTO THE DEALERSHIP TODAY, THEY CHECKED THE TRANSMISSION SAID IT WAS FINE, THEY TEST DROVE IT AND OF COURSE SINCE IT IS INTERMITTENT IT DIDN'T DO IT. I WAS TOLD THIS IS NORMAL DUE TO THE FACT THAT THE TRANSMISSION IS AN AUTOMATIC BUT FUNCTIONS LIKE A MANUAL TRANSMISSION. SOON AS I GET IN THE CAR DRIVE IT ABOUT 5 MILES AND IT STARTS DOING IT. I'M NERVOUS DRIVING IT CAUSE IT ALSO FEELS LIKE IT'S GOING TO DIE IN THE MIDDLE OF ACCELERATION. I FEEL THAT SAFETY IS COMPROMISED BY THIS ISSUE. IT SHUDDERS THE MOST AT ABOUT 18-20MPH FROM 0MPH. I DON'T SEE HOW THIS CAN BE NORMAL, IT FEELS SO UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622494August 15, 2014
POWER TRAIN
WHEN STARTING TO ACCELERATE THERE IS A SKIPPING AND/OR SURGING, WITH AN ACCOMPANIED SHUTTERING COMING FROM THE TRANSMISSION UNTIL THE CAR REACHES AS FAST AS 25 MPH. THIS DEFECT HAS ALMOST CAUSED ONE ACCIDENT. I HAVE BEEN IN CONTACT WITH TWO DEALERSHIPS TO TRY AND GET THE PROBLEM REPAIRED HOWEVER THE PARTS ARE ON BACK ORDER FOR AS LONG AS 4 MORE WEEKS. THE DEALERSHIPS HAVE STATED THIS IS A COMMON PROBLEM WITH VARIOUS SERVICE NOTICES ON IT. THEY HAVE INFORMED ME THAT IT IS DUE TO FAULTY SEALS THAT CAUSE LEAKING LUBRICANT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622049August 13, 2014
WHEELS, TIRES
2 CONTINENTAL CONTIPROCONTACT TIRES HAVE SIDEWALL BUBBLES ON MY 2013 FORD FOCUS. FEAR I WILL HAVE A BLOWOUT ON THE FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621769August 12, 2014
STRUCTURE
WITHIN A FEW DAYS OF INITIAL PURCHASE I NOTICED A RATTLE/CRUNCHING/GRINDING NOISE FROM THE FRONT PASSENGER SIDE OF THE VEHICLE. THE NOISE IS PREVALENT DURING REVERSE AS A RATTLE AND DURING LEFT TURNS AS CRUNCH AND SOMETIMES GRINDING NOISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621783August 12, 2014
POWER TRAIN
NOTE: THE FOLLOWING ISSUES ARE INTERMITTENT BUT PROGRESSIVE I.E., GETTING WORSE. ERRATIC TRANSMISSION SHIFTS: (1) LAGS (OPPOSITE OF #2 NEXT) DURING ACCELERATION FROM FULL STOP. (2) SUDDEN HIGH SPEED ACCELERATION THAT IS OUT OF PROPORTION FROM FORCE APPLIED TO ACCELERATOR PEDAL FROM FULL STOP I.E. THE FRONT WHEELS BRAKE TRACTION AND SPIN. (3) TRANSMISSION SHUTTERS DURING NORMAL ACCELERATION. (4) TRANSMISSION APPEARS TO GEAR SEARCH DURING NORMAL DRIVING CONDITIONS AT SPEEDS FROM 40 TO 50 MPH. THIS IS INDICATED BY CHANGES IN TACHOMETER READINGS (UP AND DOWN) AS WELL AS FEEL TO THE DRIVER. (5) VEHICLE WILL NOT MAINTAIN POSITION I.E., ROLLS BACKWARD, ON THE SLIGHTEST INCLINE. BRAKE PRESSURE MUST BE MAINTAINED TO PREVENT ROLL BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621904August 12, 2014
POWER TRAIN
BOUGHT A NEW FORD FOCUS HATCHBACK. TRANSMISSION PROBLEMS FROM THE START. HESITATES AND JERKS WITH GRINDING SOUNDS. TOOK TO DEALER TWICE AND THEY DID NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621511August 11, 2014
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL, ENGINE
I BOUGHT MY 2013 FOCUS SE PRE OWNED WITH 19500 MILES IN MARCH OF 2014. WITHIN A MONTH THE CAR WAS SHAKING HORRIBLY AT STOP AND AT SPEEDS BETWEEN 0-30MPH, WHILE GRINDING-LIKE NOISE CAME FROM THE TRANSMISSION. I AM IN FEAR OF MY WIFE AND MY SAFETY, I ALMOST GOT REAR ENDED BY A BIG 1 TON DIESEL TRUCK BECAUSE MY CAR WOULD NOT ACCELERATE FROM STOP. I TOOK IT THE DEALER AND THE CAR WAS "REPAIRED" BY THE FORD DEALERSHIP WHERE I BOUGHT IT FROM. AFTER TAKING IT HOME 2 WEEKS LATER I BROUGHT THE CAR BACK BECAUSE THE SAME PROBLEMS WERE OCCURRING. FORD SERVICE ASSURED ME THERE WAS ABSOLUTELY NOTHING WRONG WITH MY CAR. ME BEING A CHEMICAL PLANT WORKER WORKING OVERNIGHTS MADE IT DIFFICULT TO BRING THE CAR IN FOR A THIRD TIME DURING THEIR BUSINESS HOURS. FIRST CHANCE I GOT I BROUGHT THE CAR BACK TO THE DEALERSHIP A MONTH LATER TO GET IT FIXED AGAIN. I TALKED TO THE DEALER MANAGER AND HE GUARANTEED ME HE WOULD HELP ME WITH THIS ISSUE, HE TOOK ME TO THE FORD SERVICE MANAGER JUST FOR HIM TO TELL ME "ITS NORMAL" FOR THAT CAR TO DO THAT. THEY SAID ALL THEY COULD DO IS SOME COMPUTER RESET TO THE CAR AND GAVE IT BACK TO ME. THE SERVICE MANAGER TOLD ME THE CAR WILL START SHAKING AGAIN EVENTUALLY AND THERE'S NOTHING THEY CAN DO TO FIX THAT PROBLEM BECAUSE THAT'S THE WAY THE TRANSMISSION WAS DESIGNED. I AM IN THE PROCESS OF FILING A LEMON LAW COMPLAINT AGAINST FORD. WILL NEVER BUY ANOTHER FORD VEHICLE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621190August 10, 2014
POWER TRAIN
MY FOCUS HAS BEEN IN THE SHOP 3 TIMES TO KEEP FIXING THE SAME TRANSMISSION PROBLEM AND NOW IT IS GOING BACK IN TO THE SHOP FOR THE FOURTH TIME FOR THE SAME PROBLEM. THE TRANSMISSION KEEPS ON SHUDDERING, JERK S AND SLIPS OUT OF GEAR. IT HAS ROLLED BACK ON TAKE OFF. THE ENGINE GOES BUT THE TRANSMISSION DOESN'T. I HAVE TOOK MY CAR TO INTO 3 DEALERS HOPING THAT ANOTHER CAN FIX THE PROBLEM. I FEEL UNSAFE FOR MY WIFE DRIVING IT TO WORK. SHE HAS TO BE VERY CAREFUL WHEN SHE GETS ONTO THE HIGHWAY AND AT STOPS. SHE HAS TO DRIVE WITH BOTH FEET SO THE CAR WON'T GO BACKWARDS. SHE ALSO HAS TO WORRY ABOUT THE CARS BEHIND HER WHEN SHE TRIES TO TAKE OFF AT STOP LIGHTS. FORD HAS OFFERED ME A FREE OIL CHANGE WHICH I THOUGHT WAS FUNNY. MY WIFE HAS TO DRIVE IT TO WORK WE HAVE NO CHOICE IN THE MATTER SINCE IT IS OUR ONLY CAR. IF MY WIFE GETS HIT OR IF SHE HITS ANOTHER CAR I WILL BE GETTING A LAWYER BECAUSE FORD KNOWS ABOUT OUR PROBLEMS. I ASKED TO TRADE IT FOR ANOTHER BUT THEY DON'T WANT TO FIX THE PROBLEM OR DO A TRADE. THEY DID OFFER ME 1400 DOLLARS OFF A NEW 30,000 CAR BUT WE JUST BOUGHT THIS ONE AND CAN NOT AFFORD ANOTHER AT THIS TIME. PLEASE HELP US GET THIS UNSAFE MATTER FIXED. THANK YOU VERY MUCH FROM MY FAMILY TO YOURS ON THIS VERY UNSAFE MATTER.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621213August 10, 2014
POWER TRAIN
WHILE ACCELERATING FROM STANDING POSITION (AT STOP LIGHT PENDING GREEN LEFT TURN) I HEAR GRINDING AND A POP NOISE COMING FROM ENGINE WHEN TRANSMISSION APPARENTLY SLIPPED (DISENGAGED) SO THAT THE FORWARD DRIVE WILL NOT OPERATE. CAR'S MOMENTUM KEPT CAR MOVING FORWARD BUT WITHOUT POWER FROM DRIVETRAIN. PUTTING CAR IN REVERSE GEAR CAUSES SEVERE GRINDING NOISE AND NO CHANGE IN MOTION. CAR DOES NOT HAVE FORWARD OR REVERSE MOVEMENT WHEN PUT INTO GEAR AND IS COMPLETELY DISABLED. CAR THAT WAS BEHIND ME SUDDENLY SWERVED TO PREVENT REAR-END COLLISION WITH MY RAPIDLY DECELERATING VEHICLE (WITH NO BRAKE LIGHTS ACTIVATED TO WARN OF RAPID DECELERATION). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10621254August 10, 2014
STEERING
WHEN DRIVING AT HIGHWAY SPEEDS OF ABOUT 65+ MPH THE STEERING WHEEL WILL HAVE A NOTCHY FEEL WHEN YOU TRY AND TURN IT FROM THE CENTER TO CORRECT DIRECTION, WHICH RESULTS IN A JOLT* THAT OVER CORRECTS CAUSING YOU TO HAVE TO CORRECT AGAIN, WHERE THE ISSUE COMES INTO PLAY ONCE AGAIN. DOING SO MAKE IT FEEL AS IF YOU HAVE TO CONSTANTLY TURN THE WHEEL BETWEEN THE NOTCH POINTS IN ORDER TO GO IN A STRAIGHT LINE, WHICH MAKES THE CAR HANDLE IN A VERY UNSAFE MANNER, WHEN YOU TAKE INTO ACCOUNT THAT WHEN THE WHEEL GOES INTO THE NOTCH THE CAR HEADS STRAIGHT FOR THE CAR NEXT TO YOU OR THE BARRIER/DITCH ON THE SIDE OF THE ROAD. I HAVE TO TAKE 500 MILE TRIPS EVERY MONTH, AND THIS BECOMES A SERIOUS PROBLEM AT THE SPEEDS AND DISTANCES THAT I HAVE TO DRIVE. * THIS JOLT IS LIKE YOU HAVE TO TURN OVER A BUMP, THERE IS A POINT THAT REQUIRES MORE FORCE TO TURN THAN NORMAL, BUT THE MOMENT IT BREAKS THAT BARRIER, IT GOES BACK TO NORMAL CAUSING THE WHEEL TO TURN AND STICK INTO ANOTHER POSITION/NOTCH. THERE IS A NOTCH BOTH LEFT AND RIGHT ABOUT 10-15 DEGREES OF CENTER, MEANING ONCE YOU BREAK THE INITIAL FORCE TO MOVE FROM THE CENTER, IT WILL "CLUNK" INTO THE NOTCH AT 10-15 DEGREES FROM CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619535August 7, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 15 MPH, THE TRANSMISSION SHIFTED WITH LITTLE ACCELERATION AND ALL THE WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED NUMEROUS TIMES. THE DEALER STATED THAT THE TRANSMISSION CONTROL VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10620743August 7, 2014
POWER TRAIN, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHIFTED INTO A DIFFERENT GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE COMPUTER NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,328.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10619318August 6, 2014
POWER TRAIN
THIS IS A FOLLOW ON TO AN ORIGINAL COMPLAINT SUBMITTED. THIS FIRST TIME THE ENTIRE TRANSMISSION WAS REPLACE AND FIXT THE ISSUE FOR 10,000 MILES. THE NEW TRANSMISSION AGAIN STARTED TO HESITATE WHEN THE OUTSIDE TEMPERATURE IS OVER 80 DEGREES. SEVERE SHUDDER WHEN SHIFTING FROM 1ST INTO 2ND. THEN THE VEHICLE WOULD REACH 5 MPH ACCELERATING FROM A STOP AND THE ENGINE RPMS WOULD JUMP TO 5000 AND THE VEHICLE WOULD ONLY CREEP ALONG AT 5 MPH. THIS HAPPENED IN HEAVY TRAFFIC WITHOUT WARNING. LIMPED THE CAR INTO THE DEALER WHO HAD TO REPLACE THE TRANSMISSION TCM. THE CONTROLLERS SEEM TO LAST BETWEEN 10,000 AND 16,000 MILES. WHEN THE VEHICLE EXPERIENCES A FAILED TRANSMISSION CONTROLLER IN HEAVY TRAFFIC, THIS POSES A VERY UNSAFE CONDITION AS OTHER CARS ARE TRYING TO DRIVE AROUND AT 45 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618886August 5, 2014
POWER TRAIN
GOING FOR TRANSMISSION #2 SEE IF THIS ONE CAN LAST MORE THAN 3 MONTHS. LAST FORD I WILL BUY SHOULD HAVE KEPT MY 2008 TAURUS HAD ONE PROBLEM WITH IT THE WHOLE TIME I OWNED IT. WHAT HAPPENS WHEN MY WARRANTY RUNS OUT AND EVERY THREE MONTHS I HAVE TO HAVE CLUTCHES CHANGED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618957August 5, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DRIVING AT ANY SPEED. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED WITH GREAT FORCE TO GAIN ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES FOR REPAIRS. THE DEALER REBUILT THE TRANSMISSION AND CLUTCH AND UPDATED THE SOFTWARE, BUT THE VEHICLE JERKED VIOLENTLY AND PRODUCED A GRINDING NOISE WHEN THE GEARS WERE CHANGED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 15,109.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618958August 5, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE FAILED TO PROPERLY ACCELERATE WHILE DRIVING AT ANY SPEED. THE ACCELERATOR PEDAL HAD TO BE DEPRESSED WITH GREAT FORCE TO GAIN ACCELERATION. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN FIVE TIMES FOR REPAIRS. THE DEALER REBUILT THE CLUTCH AND UPDATED THE SOFTWARE, BUT THE VEHICLE JERKED VIOLENTLY AND PRODUCED A GRINDING NOISE WHEN THE GEARS WERE CHANGED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 18,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618303August 2, 2014
POWER TRAIN, STEERING, ELECTRICAL SYSTEM
MY CAR HAS HAD THE STEERING FIXED, THE ALTERNATOR REPLACED AND THE CLUTCH FIXED 5-6 TIMES IN 6 MONTHS. MY TRANSMISSION/CLUTCH IS STILL NOT REPAIRED. SOMEONE IS GOING TO DIE IN THIS CAR AND I CAN'T AFFORD TO GET RID OF IT SO I AM FORCED TO PUT MY LIFE IN DANGER EVERY DAY. I HAVE A LEMON LAW ATTORNEY AND FORD WILL STILL DO NOTHING. I PAID $1095 FOR AN AUTOMATIC TRANSMISSION AND I DO NOT HAVE AN AUTOMATIC TRANSMISSION. FORD COMMITTED FRAUD WITH THIS SALE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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