Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10655138November 14, 2014
STEERING, FUEL/PROPULSION SYSTEM, SERVICE BRAKES
WAS DRIVING AT 25 MPH IN A RESIDENTIAL ZONE, WITH 48 MILES ON THE BATTERY WHEN AN ALERT DINGED AND THE MESSAGE ON THE SCREEN SAID "PULL OVER TO SAFETY NOW." I IMMEDIATELY PULLED OUT OF TRAFFIC INTO A PARKING SPACE AS THE POWER STEERING STOPPED WORKING, THEN STEERING THEN COMPLETELY LOCKED, COULDN'T TURN THE WHEEL. THE CAR WOULD NO LONGER GO FORWARD / HAD LOST POWER. AND THE POWER BREAKS DIDN'T SEEM TO BE FUNCTIONING. THANKFULLY I HAD ALREADY COME TO A COMPLETE STOP. THE NEXT MORNING WE HAD IT TOWED TO AN AUTHORIZED FORD SERVICE CENTER THAT SAID THERE WAS A RECALL FOR THIS ISSUE. THEY APPLIED THE SOFTWARE FIX AND TEST DROVE THE CAR ONLY TO HAVE THE PROBLEM REOCCUR. THEREFORE THEY SAID THE FIX FOR THE RECALL DIDN'T ACTUALLY FIX THE PROBLEM AND THAT THEY WOULD HAVE TO ORDER A REPLACEMENT FOR THE TRANSMISSION CONTROL MODULE, AS THAT WAS THE PART FORD SAID WAS FAULTY / FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654285November 11, 2014
ENGINE
VEHICLE TRANSMISSION HAS BEEN MAKING A GRINDING NOISE EVER SINCE WE BOUGHT THE CAR. THE GRINDING NOISE OCCURS AT LOW SPEEDS AS ONE ACCELERATES FROM ZERO MPH. I HAVE TAKEN THE CAR TO THE DEALER ONLY TO BE TOLD IT IS NORMAL. THE NOISE DOESN'T SOUND NORMAL AND THIS ISSUE HAS BEEN DOCUMENTED BY MANY OTHER FORD FOCUS OWNERS. THE NOISE APPEARS TO ONLY GET WORSE WITH TIME. THIS NOISE CANT BE "NORMAL." PLEASE ADVISE WHAT IS BEING DONE ABOUT THIS ANOMALY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653952November 10, 2014
ENGINE
SIMILAR TO MANY POSTS: CONSISTENT SHUDDERING WHEN ACCELERATING FROM A STOP; ESPECIALLY IF THERE IS ANY KIND OF INCLINE. THIS IS A DAILY OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654014November 10, 2014
POWER TRAIN
HOWEVER IT DOES TAKE 1000 MILES FOR IT TO LEARN HOW YOU DRIVE, WELL WE HAVE HAD THE CAR FOR ALMOST 2 YRS NOW AND IT IS STILL LEARNING, THERE ARE THOUSANDS OF COMPLAINTS ABOUT THIS VEHICLE, FROM THE BEGINNING OF PURCHASING THIS CAR WE HAVE HAD NOTHING BUT TROUBLE WITH IT, WE HAVE HAD PASSENGER SIDE SEAT BELT BUCKLE ISSUES CAUSING AIR BAG PROBLEMS, IGNITION SWITCH PROBLEMS, WE HAVE NOTICED THAT SINCE WE BOUGHT THE CAR THE TRANSMISSION HAS HAD SHIFTING ISSUES ALONG WITH SHUDDERING AND HESITATION PROBLEMS, WE RECEIVED A LETTER FROM FORD STATING THAT THERE WAS A TSB TO BRING THE CAR IN TO HAVE THE COMPUTER RE-PROGRAMMED TO ADDRESS THE ISSUE, WE TOOK IT INTO THE DEALERSHIP AND WERE TOLD IF WE STILL HAVE THE PROBLEM TO CONTACT THEM AND LET THEM KNOW, WE WERE DRIVING THE CAR ONE DAY AND WAS STOPPED AT AN INTERSECTION FIXING TO CROSS 2 LANES OF TRAFFIC IT WAS CLEAR WE WENT TO PULL OUT THE CAR HESITATED COULDN'T FIND THE RIGHT GEAR TO GO INTO AND SUDDENLY SURGED INTO TRAFFIC, I THEN CONTACTED THE DEALERSHIP IMMEDIATELY AND THE SERVICE ADVISOR STARTED ASKING IF I HAVE EVER DRIVEN A MANUAL TRANSMISSION BEFORE, MIND YOU THIS IS SUPPOSEDLY AN AUTOMATIC "MANUAL" AS THEY CALL IT AND IS CONTROLLED BY COMPUTER AND THAT IT WILL ACT AS A MANUAL TRANSMISSION, THE ADVISOR FROM WAS VERY CONDESCENDING STATING IF I KNEW HOW TO DRIVE A MANUAL TRANSMISSION THAT I WOULD UNDERSTAND, AND THAT I CAN BRING THE CAR IN FOR SERVICE THAT HE COULD "CARE LESS" WHETHER OR NOT I BROUGHT IT BACK IN OR NOT THAT HE GOT PAID EVERY TIME I BROUGHT IT IN, I HAVE SPOKEN TO THE DEALER PRINCIPAL ABOUT THIS AND STATED ABOUT IT BEING VERY POOR CUSTOMER SERVICE, I THEN PROCEEDED TO CONTACT FORD MOTOR COMPANY THE FOLLOWING MONDAY, NO HELP WAS PROVIDED HERE, THIS CAR IS NOT SAFE......MAJOR ISSUES WITH THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653420November 7, 2014
POWER TRAIN
MY CAR CURRENTLY HAS 31K MILES ON IT. I HAVE BEEN TO THE DEALERSHIP 7 TIMES IN THE 2 YEARS SINCE I PURCHASED IT WITH THE SAME OR SIMILAR COMPLAINTS. AT LOW SPEEDS IT SHAKES/SHUDDERS/RATTLES/HESITATES WHEN SHIFTING GEARS. I UNDERSTAND IT'S A MANUAL TRANSMISSION BUT I DON'T BELIEVE FOR A SECOND THAT THE MANUFACTURERS INTENDED FOR THE CAR TO BEHAVE THIS WAY. IT HESITATES WHEN ACCELERATING FROM A STOP TO A POINT WHERE IT FEELS AS THOUGH IT WILL STALL. I NO LONGER MAKE LEFTS BEFORE ONCOMING TRAFFIC FOR FEAR THAT IT WILL STALL COMPLETELY. I HAVE HAD THE CLUTCH REPLACED AND THE CAR HAS BEEN "REPROGRAMMED" COUNTLESS TIMES, ALWAYS WITH THE SAME RESULT: AFTER A FEW DAYS, THE PROBLEMS RETURN AND IT ONLY GETS WORSE AS THE CAR GETS OLDER. I AM TRULY STARTING TO HATE THIS CAR AND REGRET EVER EVEN GIVING FORD A CHANCE. I WILL NEVER BUY A FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653129November 6, 2014
ENGINE
I HAVE RECEIVED A RECALL (CUSTOMER SATISFACTION PROGRAM 14M01), YET WHEN I CALL MY DEALERSHIP'S (BLUE BONNET FORD IN NEW BRAUNFELS, TEXAS) SERVICE DEPARTMENT, THEY SAY, OH A CUSTOMER SAT--WELL, YOU HAVE TO TALK TO THIS LINE AND THEY TRANSFER ME TO AN UNATTENDED NUMBER WHERE I LEAVE A MESSAGE AND NEVER RECEIVE A CALLBACK. IF THIS COMPANY DOESN'T HONOR THEIR RECALLS, THEY SHOULD BE FINED BIG TIME! MEANWHILE I AM STUCK WITH A DEFECTIVE CAR THAT NO ONE WILL FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653046November 6, 2014
POWER TRAIN
THE CAR STARTED EXPERIENCING VERY ROUGH SHIFTING PROBLEMS AFTER THE IT REACHED OPERATING TEMPERATURE. THE CAR HAS BEEN TO THE DEALER TWICE AND IT STILL EXPERIENCING SHIFTING ISSUES, HESITATION, SURGING, SHUDDERING, VIBRATING. THE ONLY TIME THE TRANSMISSION IS SMOOTH IS WHEN THE CAR IS AT A CONSTANT SPEED AND IS NOT SHIFTING GEARS. I PURCHASED THIS CAR SO THAT I COULD HAND IT DOWN TO MY DAUGHTER. I'M NOT GOING TO BE ABLE TO DO THAT WITH THESE ISSUES. IT IS NOT SAFE FOR AN INEXPERIENCED DRIVER TO OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652845November 5, 2014
POWER TRAIN
AFTER OWNING MY 2013 FOCUS SE HATCH FOR 20 MONTHS I FINALLY BIT THE BULLET, PAID OFF MY LEASE EARLY, TURNED IT IN AND WALKED AWAY. THE CAR IS NOW ONLY WORTH $10,500 (50% OF ORIGINAL VALUE) SO THAT TELLS YOU ALL YOU NEED TO KNOW WHAT THE REPUTATION OF THIS CAR IS DOING TO ITS VALUE. WHAT A SHAME BECAUSE IT TRUELY IS A GREAT CAR - EXCEPT FOR ITS TERRIBLE TRANSMISSION. TOOK IT IN 3 TIMES OVER THE LAST 20 MONTHS TO 2 DIFFERENT FORD DEALERSHIPS AND EACH TIME ITS DEEMED "NORMAL" OR THE TRANSMISSION IS "REPROGRAMMED WITH THE LATEST UPDATE" BUT THE SHUTTERING, NOISE, HESITATION, ETC CONTINUES. THE LAST STRAW WAS ONCE AGAIN AT IN INTERSECTION WHILE TURNING LEFT THE CAR HESITATED AND I WAS ALMOST T-BONED AGAIN (SECOND TIME IN 6 MONTHS). COMPLAINING TO FORD GOT ME "CUSTOMER SATISFACTION PROGRAM 14M01: AN EXTENSION OF THE WARRANTY TO 7 YEARS. ARE YOU KIDDING ME! SO THE ONLY WAY I KNOW HOW TO VOTE IS WITH MY WALLET AND SO AFTER OVER 20 YEARS OF FORDS I BOUGHT A 2015 HONDA ACCORD LX. THE CVT TRANSMISSION IN THE ACCORD IS SO SMOOTH IT'S ALMOST LIKE DRIVING AN ELECTRIC CAR. I'LL TAKE MY HONDA MADE IN O-H-I-O OVER THE FORD MADE IN MEXICO ANY DAY! GOOD LUCK AND GOD BLESS TO ALL THE OTHER FORD FOCUS OWNERS OUT THERE. I HOPE THIS NEVER GETS TO THE POINT OF A FATALITY BUT UNFORTUNATELY I'M NOT OPTIMISTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652347November 4, 2014
ELECTRICAL SYSTEM, POWER TRAIN
TRANSMISSION WENT INTO NEUTRAL, PULLED OVER RESTARTED, CAR DROVE IN LOWER GEAR, THEN WENT INTO NEUTRAL AGAIN WHILE DRIVING ON ROAD. PULLED OVER ONCE AGAIN. RESTARTED, THEN TRANSMISSION SHIFTED ERRATICALLY. AGAIN WENT INTO NEUTRAL, THEN INTO LOWER GEAR ABLE TO LIMP CAR INTO NEAREST DEALER. THIS IS HAPPENING TO MANY CARS TO BE ISOLATED. FORD NEEDS TO OWN THE BAD DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652601November 4, 2014
ENGINE, POWER TRAIN
THERE IS AN OBVIOUS TRANSMISSION PROBLEM WITH THE VEHICLE. WHEN GOING FROM 1ST TO 2ND GEAR FROM A STOP IT SHUDDERS AND NEARLY STALLS. THIS IS A CONSTANT EVERY DAY ISSUE. I BOUGHT THE CAR NEW, I HAVE BROUGHT IT TO THE DEALERSHIP TWICE AND WAS TOLD THAT BECAUSE THERE IS NO OFFICIAL RECALL FORD IS NOT ALLOWING THE DEALERSHIPS TO FIX THE PROBLEM EVEN THOUGHT THERE ARE AWARE OF THE PROBLEM ACROSS THE BOARD WITH THE 2013 MODEL OF THE FOCUS AND THE FIESTA. I WAS BASICALLY TOLD THAT WITH AN OFFICIAL RECALL THE CAR WOULD HAVE TO STALL OUT ON THE ROAD OR BE THE CAUSE OF AN ACCIDENT IN ORDER FOR THE ISSUE TO BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650941October 29, 2014
POWER TRAIN
VEHICLE FAILED TO SHIFT INTO GEAR DURING TURN IN AN INTERSECTION. ENGINE REVS BUT TRANSMISSION DIDN'T SHIFT INTO GEAR, THEN IT FORCEFULLY ENGAGED INTO GEAR. VEHICLE REPEATEDLY AND FORCEFULLY ENGAGES GEAR AT LOW SPEEDS CAUSING TO IT JERK FORWARD ABRUPTLY AND WITHOUT WARNING. TRANSMISSION HAS CONTINUOUS CHATTER DURING INITIAL ACCELERATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651183October 29, 2014
POWER TRAIN, FUEL/PROPULSION SYSTEM
THE TRANSMISSION SHUDDERS DURING ACCELERATING AND HAS CONTINUED TO DO SO FIR THE PAST 18 MONTHS. THE ISSUE HAS PROGRESSIVELY GOTTEN WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650681October 28, 2014
POWER TRAIN
TRANSMISSION LURCHES ON ACCELERATION SHUDDERS AND SHAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650728October 28, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE HESITATED AND JERKED BEFORE ACCELERATING. THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION PROGRAM NEEDED TO BE UPDATED. THE REPAIR WAS PERFORMED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. UPDATED 12/09/14*LJ UPDATED 05/11/2015 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650221October 27, 2014
POWER TRAIN, ENGINE, VEHICLE SPEED CONTROL
WHEN I FIRST GOT THE CAR IN SEPTEMBER 2013, THE CAR WOULD JERK AND SHAKE WHEN PULLING OFF FROM A STOP AND WAS ALSO VERY LOUD. I TOOK IT TO BE SERVICED AND THEY TOLD ME THAT WAS NORMAL. I TOOK IT BACK A FEW MONTHS LATER BECAUSE I DIDN'T BELIEVE THAT WAS NORMAL. THEY FIXED IT. BUT NOW IT'S STARTING TO SHAKE AGAIN. IN JUNE 2014 THE ENGINE LIGHT STARTED COMING O FOR A FEW DAYS. I TOOK IT TO FORD AND THEY CLAIM THEY FIXED THE PROBLEM. THE LIGHT CAME BACK ON IN JULY, THEY CLAIMED THERE WAS NOTHING WRONG WITH IT. THE LIGHT WAS BACK ON IN SEPTEMBER, THEY CLAIMED YET AGAIN, NOTHING WAS WRONG WITH IT. I TOOK IT TOOK A SMALL TRANSMISSION SHOP, THEY READ MY CODES AND IMMEDIATELY FOUND A PROBLEM, CLAIMING IT WAS A TRANSMISSION ISSUE. A FEW DAYS LATER, THE LIGHT WAS BACK ON. EACH TIME THE ENGINE LIGHT COMES ON, IT WOULD STALL AND IMMEDIATELY SLOW DOWN RIGHT IN THE MIDDLE OF TRAFFIC. EACH TIME FORD CLAIMED NOTHING WAS WRONG WITH THE VEHICLE, THE ENGINE LIGHT WOULD BE ON FOR TWO DAYS. EACH TIME I TOOK MY VEHICLE TO FORD, THEY WOULD KEEP IT 2-5 DAYS... I COULDN'T GET A RENTAL CAR HALF OF THE TIME BECAUSE THEY WOULDN'T ACTUALLY DO THEIR JOB UNTIL THE LAST DAY AND THEN TELL ME THAT NOTHING'S WRONG WITH MY CAR. WE ALL KNOW, YOUR WARRANTY COMPANY NEEDS TO KNOW THE PROBLEM BEFORE AUTHORIZING A RENTAL VEHICLE. THIS LAST TIME IN OCTOBER, THEY CLAIM TO HAVE FIXED IT. THEY CLAIM THAT A SENSOR HAD TO BE REPLACED. I WILL NEVER BUY ANOTHER FORD VEHICLE. I CANNOT WAIT TO GET RID OF THIS CAR! MY CAR IS STILL SHAKY. IT MAKES A KIND OF LOUD NOISE NOW AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650401October 27, 2014
POWER TRAIN
NO REVERSE ON AUTOMATIC TRANSMISSION, AND LOUD NOISES WHEN ON DRIVE POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649178October 21, 2014
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
VEHICLE BUCKED OR SHUDDERED WHEN STARTING FROM A COMPLETE STOP OR IF COASTING AND THEN GAS APPLIED. ISSUE WAS SAID TO BE FIXED AT THIS TIME 4/30/14, WHICH IT DID RUN BETTER UNTIL IT HAPPENED AGAIN ON 9/6/14 WHEN I POINTED OUT THE SAME ISSUE. IT WAS DETERMINED THAT THERE WAS A LEAK COMING FROM THE BELL HOUSING AND IT WAS DRIPPING ON THE CLUTCH CAUSING THE SHUDDERING. ON 9/16/14 IT WAS TAKEN TO THE GARAGE FOR REPAIR. I AM STILL EXPERIENCING SOME SHUDDERING, ESPECIALLY IN REVERSE WHEN GOING SLOW BUT ALSO AT TIMES GOING FORWARD. NOT SATISFIED THAT IT IS COMPLETELY FIXED, BUT FORD HAS EXTENDED THE WARRANTY TO 7 YEARS/ 100,000 MILES. I WILL BE CONTACTING THE GARAGE IN THE NEAR FUTURE FOR THEM TO LOOK AT IT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648893October 20, 2014
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ENGINE SENSOR LIGHT ILLUMINATED AND THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE THROTTLE BODY WAS FAULTY AND NEEDED TO BE REPLACED. AFTER THE REPAIRS WERE COMPLETED, THE CONTACT ATTEMPTED TO DRIVE AWAY BUT THE VEHICLE STALLED AGAIN. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO PROBLEM WAS FOUND. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO RESOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648926October 20, 2014
POWER TRAIN
THE TRANSMISSION IN THE CAR STARTED TO BEHAVE ERRATICALLY ONCE WE HAD ~2500 MILES. IT WAS MAKING HORRIBLE GRINDING NOISES WHILE SHIFTING GEARS. IT WAS SHIFTING BETWEEN GEARS (UP/DOWN/UP/DOWN) WHILE ASCENDING HILLS LIKE IT COULDN'T DECIDE WHAT GEAR TO BE IN. IT SEEMED TO HAVE LOST POWER SUCH THAT PRESSING THE ACCELERATOR WAS NOT RESULTING IN AN EXPECTED INCREASE IN SPEED. IT STARTED TO ROLL BACKWARDS OCCASIONALLY WHEN STOPPED ON A HILL, IMMEDIATELY AFTER REMOVING MY FOOT FROM THE BREAK. ON SEVERAL OCCASIONS IT WOULD LURCH FORWARD WHILE COMING TO A STOP. OCCASIONALLY IT IS UNABLE TO FIND THE APPROPRIATE GEAR, OR STAYS IN A GEAR WELL AFTER IT SHOULD HAVE SHIFTED TO A HIGHER GEAR. IT OFTEN SHUDDERS, OFTEN TO A POINT THAT IT FEELS LIKE IT IS GOING TO STALL, WHEN ACCELERATING FROM A STOP. IN GENERAL, WE DON'T FEEL SAFE DRIVING THIS CAR BETWEEN THE RANDOM LURCHES/JUMPS AND THE RANDOM LACK OF POWER/RESPONSE TO THE THROTTLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10648955October 20, 2014
VISIBILITY/WIPER
THE DRIVER'S SIDE WINDSHIELD WIPER DOES NOT WORK PROPERLY. IT STOPS IN THE MIDDLE OF THE DRIVER'S VIEW THROUGH THE WINDSHIELD. I'VE TAKEN IT TO TWO DIFFERENT DEALERS. THE FIRST DEALER AND WHERE I PURCHASED THE CAR, (CRONIN, FORD IN HARRISON, OH) SAID THEY COULD NOT REPLICATE THE PROBLEM BOTH TIMES I TOOK IT IN FOR REPAIR. I'VE TAKEN IT THREE TIMES TO WOODY SANDER FORD IN CINCINNATI, OH. THEY SAID THERE WAS SOMETHING ON THE WINDSHIELD AND THE WIPERS WORKED FINE FOR THEM AFTER THEY BUFFED OFF THE OBSTRUCTION. IMMEDIATELY AFTER I LEFT WOODY SANDER'S SERVICE SHOP, I NEEDED TO USE MY WIPERS, AND THE WIPER ON THE DRIVER'S SIDE CONTINUED TO STOP IN THE MIDDLE OF MY VIEW. THE EXACT PROBLEM WOODY SANDER SAID THEY HAD FIXED. THIS IS A SAFETY ISSUE BECAUSE I CAN'T SEE TO DRIVE WHEN IT'S RAINING. IT ALSO OCCURS EVEN WHEN I JUST TRY TO CLEAN THE WINDSHIELD WITH THE WIPER FLUID. I'VE TRIED TO GET THIS ISSUE FIXED 5 TIMES SINCE I'VE HAD THE CAR AND NO ONE SEEMS TO KNOW HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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