Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11512505March 18, 2023
ENGINE
The vehicle had a recall on the clutch that is faulty AGAIN, only after 2.5 years from the last repair. This part has been replaced 2 times and now needs to be replaced a third time. The vehicle frequently and unexpectedly stalls during acceleration and is a tremendous safety issue; however Ford is stating the part was already repaired under the recall once and will not repair it a second time, even though it is the same function and safety issue as the previous recall only 2.5 years ago
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511710March 14, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated that the powertrain failed to properly shift gears while driving at approximately 15 MPH. The contact stated that the vehicle jerked while abruptly shifting gear. The contact stated that the vehicle veered into the driveway of her residence. The vehicle was towed to a dealer where it was diagnosed that the Transmission Control Module (TCM) needed to be replaced. The failure recurred on another occasion, and antifreeze was seen leaking from the engine compartment. The vehicle was then towed back to the dealer, where it was diagnosed that the clutch actuator needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511641March 13, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
I had my engine on in park and it stalled left me stranded and dashboard said engine fault service now when I tried starting the car it would turn over and I heard a bunch of clicking and the lights were flickering the dash and radio had no power and my wipers wouldn’t go off. I had to abandon my car on someone’s private property until I could get it towed they ended up calling the cops and gave me 48 hours to remove my car off there property. In my 2013 Ford Focus se I have experienced reduced engine power, hesitation, ENGINE STALLS while driving with NO WARNING Front and rear lights flicker and dim random spikes in voltage and inconsistent start-up issues like sometimes the vehicle does not start when turning the ignition on and car suddenly starts or idles down unexpectedly and stutters/lurches when driving. Also sometimes my radio fails to have power. I have replaced relay fuses starter fuses purge valve bought a new battery bought a new alternator I changed o2 sensors spark plugs filters etc I took it to Fred Martin Ford and they advised me they found intermittent communication failure between PCM and TCM. Performed wire trace on harness found harness frayed that runs along transmission unit. There are wiring harness recalls on Certain 2013 and 2014 Model Year Focus ST and Escape Vehicles Equipped with a 2.0L Engine Engine Wiring Splice Repair Safety Recall 14S17 My 2013 Ford Focus SE 2.0L Engine does not fall under this recall how come? There are several other customers having the same wiring harness issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511356March 11, 2023
ELECTRICAL SYSTEM, STEERING
Electric power steering goes out without any warning. I took my car to the dealership to get rotors and tire rods put on.Go pick up my car, soon as I pull off the lot get down the road my car is pulling to the pulling to the right. I keep driving, it's pulling to the left. I took the car back and told them my car is doing something weird. The tech gets in the driver seat and I get in the passenger seat. We driving and he said yeah that is weird. Now, when I took my car there for repairs, it wasn't doing this. They do some testing and they tell me my Electric power steering is going out. Without any warning.I don't know if they did something to it or it just went out. It's a safety hazard because there was no warning light or anything. That's an accident waiting to happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510768March 8, 2023
POWER TRAIN
I've had several recalls due to the transmission/clutch issues. MY clutch has gone out AGAIN and as I merged onto the freeway last Nov I was almost wiped out by a semi as my car didn't speed ahead but shuddered and juddered before it finally decided to speed up. It's at the shop AGAIN to replace the clutch, for $2900! I make less than 50k a year and this is a steep price for a lemon of a car that Ford KNEW was having issues. What to they make these clutches out of? Paper mache? This is the 3rd!!! one.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510433March 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle was shuddering. The contact stated that over time, the check engine warning light illuminated. The contact took the vehicle to an independent mechanic who performed a diagnostic test and determined that the failure was due to a defective purge valve. The mechanic linked the failure to NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) and referred her to a dealer. The vehicle was taken to the dealer, and the contact was informed that a software update was performed on the vehicle in relation to the recall. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510029March 3, 2023
AIR BAGS
The contact owns a 2013 Ford Focus. The contact stated that while her son was driving at 30 MPH, he ran a red light and hit the passenger side of another vehicle. The air bags did not deploy upon impact. No injuries were reported at the scene and a police report was vehicle. Due to the failure, the vehicle was towed to an independent auto repair shop where it remained in their possession. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was deemed a total loss. The failure mileage was approximately 74,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11509268February 27, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2013 Ford Focus. The contact stated that the doors failed to stay locked, and the trunk failed to unlock as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 143,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508997February 24, 2023
ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 70 MPH, the check engine warning light illuminated, and the vehicle started shuddering, and lost motive power. The contact attempted to depress the brake pedal however, the pedal was firm. The contact pulled over and used the parking brake to stop the vehicle. The contact allowed the engine to cool down before restarting the vehicle. The vehicle then operated as designed. The vehicle had not been diagnosed. The manufacturer was contacted a case was file and the contact was advised to file a complaint with the NHTSA Hotline. The failure mileage was 115,670.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508719February 23, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while pulling out a parking space, the vehicle started to shake abnormally without warning. The vehicle was taken to the dealer and the dealer replaced the transmission control module, but the failure continued. The dealer was contacted, and the dealer stated that the vehicle was not under warranty. The manufacturer was not contacted. The failure mileage was 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507806February 17, 2023
POWER TRAIN
In 2017 a Ford mechanic shop accepted my 2013 automatic transmission Ford Focus Titanium due to a factory transmission recall. They paid to have the entire transmission replaced (supposedly), which at that time it was at about 70-78k miles. I haven’t driven it over 59k miles at most since then. That’s no less than 19k miles under from the time before. A local Ford dealer (Sam Galloway Ford in Fort Myers, Florida) informed me the issues are a bearing, the clutch and clutch actuator that need to be replaced, which costs about $3.7k with the diagnostic fee, which I shouldn’t have to pay for due to the issues resulting from what Ford knew of years ago & the fact the “fix” was like that off using a dirty band-aid that failed to provide conscious moral safety for me the owner/traveler via using it. Furthermore, the issues with it pose a tragic liability to other peoples’ health & lives that have been threatened as well as my health wherein this dangerous vehicle insufferably delays with upshifting automatically, jerks & fails to accelerate in legal traffic that requires all travelers to go when the light is green of which I could have gotten ticketed for! Ford needs to make this financially right for me by covering the repairs or buy the vehicle from me of which I’ve owned since about 33k miles near the end of 2015 (I’m the 2nd car owner).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507914February 17, 2023
POWER TRAIN
I've had issues with this vehicle for years. It hesitates when accelerating and occasionally stalls. The problem advanced to where it would no longer shift into drive. Took in for repairs as it is no longer drivable. It was difficult to find a place to evenwork on it. Finally found a place, $3200 later it's repaired with a new TCM. This is a known problem to ford. I'm a senior on a very limited fixed income, this was very difficult to pay for. The car only has 55,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506941February 13, 2023
POWER TRAIN
Transmission Control Module (TCM) The transmission Is a known problem to Ford. Auto shops won’t even look at the vehicle because it’s an unfixable problem. Ford dealers have no answer other then replace TCM and maybe you’ll get some more miles out of the car, but of course the part is backordered, over 77,000 cars waiting, and no idea when part will be available. Car is totally unreliable. Shifts gears inconsistently, at times won’t go into Drive, often times vehicle won’t even start. All I can do with it now is to leave it sit parked and not use it. Extremely disappointing that Ford has known of this issue for years and not fixed it or put a buyback into place.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506100February 7, 2023
ENGINE
The contact owned a 2013 Ford Focus. The contact stated that she left her dog in the vehicle with the engine off and the windows partially open, as she entered her workplace. Approximately 30 minutes later, she was alerted that there was a vehicle on fire. She rushed outside to discover that her vehicle was on fire. As she attempted to save her dog, the fire grew stronger and the vehicle became engulfed in flames. By the time the fire department arrived, the vehicle was incinerated. Her dog died as a result of the fire and was taken by animal control. A police and fire report was filed. The contact sustained severe emotional trauma due to the loss of her dog but did not seek medical attention. The vehicle was towed to an independent mechanic where the vehicle was deemed a total loss and destroyed. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was approximately 133,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
1
#11505851February 6, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2013 Ford Focus. The contact stated that after refueling the vehicle, the vehicle would not immediately start-up with the check engine warning light illuminated. The contact stated that the vehicle was stalling while driving at various speeds. The vehicle was taken to a dealer and the vehicle was serviced under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). Despite the repair, the failure recurred with the check engine warning light illuminated. The vehicle was taken back to the dealer where a diagnostic test indicated that the purge valve was defective. The manufacturer was notified of the failure and referred her to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 150,000. The contact stated that they assumed the dealer fixed the issue under the recall. Instead, after picking up the vehicle and driving away, the failure occurred. The contact tried to take it right back to the dealership but was told that a diagnostic test would have to be performed. The test results showed that the purge valve was faulty and needed replacement, the contact refused repair. The recall for this issue has been closed and cannot be reopened to repair the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505352February 3, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled without warning. The transmission warning light then became illuminated. Additionally, the contact stated that while the accelerator pedal was depressed, the vehicle failed to respond as needed. The contact stated that the vehicle failed to restart. The vehicle was towed to the dealer where it was diagnosed that the TCM failed and needed to be replaced. The vehicle was repaired however, the failure recurred. The vehicle was towed back to the dealer where it was diagnosed that the TCM and catalytic converter needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer where it was diagnosed that the clutch failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 144,247.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505401February 3, 2023
ENGINE
Transmission failed. Yes it is available for inspection upon request. The car was in a stalled out mode. Unable to drive the vehicle. No warning lights, symptoms or messages. Simply got in the car at the store and put it in gear car would not go forward or backwards. The motor would only raise as if the vehicle was in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504190January 28, 2023
UNKNOWN OR OTHER, POWER TRAIN
Transmission, there is a recall on the computer mounted outside the trans, we were never told there was a recall on it. Started making a loud noise and had trouble going onto reverse. Made appt. to take to dealer and day before went to fuel up and trans. went. AA A towed it to dealer and were told clutches in trans were computer controlled and were bad. Given estimate of $8000. to replace. Check complaints on this model and from 2011 and on there is a major transmission problem It should have a recall on the entire trans. My husband is 83 and fortunately he was stopped when this happened. Had he been driving it would have been bad.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503407January 24, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving 50-55 MPH, the vehicle began to jerk. There was no warning light illuminated. The contact veered to the side of the road. The contact then refilled the fuel tank, however, he noticed that there was a significant amount of pressure coming out of the fuel tank. The contact was able to continue driving. Additionally, the contact stated that the fuel gauge frequently provided inaccurate reading and would indicate that there was approximately 100 miles left of fuel while the fuel tank was empty. The contact stated that the failure had been reoccurring while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the fuel tank had expanded and needed to be replaced. The vehicle was then taken to the dealer who provided the same diagnostic information. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline); however, the dealer had only reprogrammed the PCM. The dealer informed the contact that the fuel tank could not be replaced under the recall since the recall was marked as completed. The manufacturer was notified of the failure and informed the contact that they could not repair the vehicle under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) as the fuel tank was in good condition at the time the recall repair was completed on the vehicle a year and half prior. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503286January 23, 2023
POWER TRAIN, UNKNOWN OR OTHER, ELECTRICAL SYSTEM
At approx 01-05-2023 while driving at a speed of 30 to 35 mph Transmission quit with no notice. Dealer says it needs a total rebuild with a cost of approx $3500.00 to $3900.00 The dealer or Ford refuses to make things right with me. Ford told me to make payment arrangements with the dealer and suck it up. I still have a loan on car for approx $7100.00 . Car is currently disabled and is parked for good.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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