Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11545441September 19, 2023
FUEL SYSTEM, GASOLINE, POWER TRAIN, ENGINE
The contact's mother-in-law owns a 2012 Ford Focus. The contact stated that the vehicle failed to respond when shifting into reverse (R) and would shudder when depressing the accelerator pedal. The engine revved to 5,000 RPMS, and the check engine warning light was illuminated. The vehicle was taken to the dealer, where the transmission clutch actuator was replaced. Additionally, the contact stated that the vehicle was experiencing inaccurate fuel gauge reading. The contact stated while driving approximately 45 MPH, the vehicle lunged forward, lost motive power and stalled. Several unknown warning lights were illuminated. The contact was able to pull to the side of the road. The vehicle was taken to the dealer, where the PCM was reprogrammed; however, the failure recurred. The contact stated that he noticed that the vehicle was experiencing excessive fuel consumption. The contact stated that he noticed fuel leaking onto the ground. The vehicle was taken to the local Pep Boys, where it was diagnosed that the fuel tank was deformed and overfilled. The contact stated that NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) had previously been completed on the vehicle; however, the vehicle was not experiencing the failure at the time. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545288September 18, 2023
WHEELS
I went to Ramsey Ford Dealer in Rising Sun, Maryland for tire rotation on 7/22/21 with 125,803 mileage. They told me that I needed new lug nuts because the old lug nuts were swollen. I bought 20 lug nuts @ $6.38 each totalling $127.60. I am going for 4 new tires to Walmart Auto tomorrow 9/19/23 and the mileage is 143,619 and I told them that all my lug nuts were swollen because I rotated the tires myself last year and I had to hammer a 19mm socket on each lug nut to remove them. Walmart told me that the lug nuts were going to cost over $5.50 each. The 20 lug nuts are going to cost me over $110. That's if the mechanic does not charge more for hammering them or drilling them off. It is what it is! I figured I would reporr it. I do have a hammer and sockets in my trunck if I get a flat tire. But I have seen on tge internet hundreds of people getting stranded on the highway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544059September 12, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated while driving 40 MPH, the vehicle failed to shift gear as designed. The transmission warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module (TCM), resulting in damage to the transmission. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544131September 12, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2012 Ford Focus. The contact stated while driving at various speed, the engine revved up; however, the vehicle failed to respond upon depressing the accelerator pedal and the vehicle shuddered. Additionally, the transmission failed to shift into the intended gear. The contact was able to veer to the side of the road. The contact stated that she continued driving; however, the failure recurred while driving. The vehicle was taken to the dealer, where the transmission control module (TCM) was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed and determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543777September 11, 2023
STEERING
The contact owns a 2012 Ford Focus. The contact stated that on two separate occasions, the power steering assist failed with the "Service Power Steering Now" message displayed. The contact's husband used excessive force to drive the vehicle to a dealer where he was informed that the steering rack needed to be replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543714September 10, 2023
UNKNOWN OR OTHER
Transmition control module on my 2012 ford focus sel Broke on a road trip leaving me with 1,3,5 gear only , and online it says this is a common issue considering you NEED a transmission to drive I feel this should be something that gets a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543137September 7, 2023
UNKNOWN OR OTHER
Not even a month ago my car started jerking when taking off like hard enough to practically put you through the windshield. It almost stalled on me at a stop sign. I have the customer satisfaction program 14mo2 letter from Ford about my TCM replacement. But I believe it is the power shift dual clutch in transmission that’s having the issue.. I called Ford today because the dealership I want to take my car to wants to charge me $4000 if it’s not the TCM. Apparently there have been issues with the powershift clutch transmission and that the coverage that they had to fix that issue has expired years ago. I cannot drive it out of my small town for fear of it breaking down on me. I found out the TCM had been replaced in 2016 and I’ve only had this car six months to seven months tops and it only has 75,000 miles on it. It revs up real high and does not shift gears properly. I am afraid to take it out on a highway or anything afraid it might cause an accident and Ford told me they will not fix it unless I pay for it if it’s the powershift dual clutch. I thought ford was supposed to fix any transmission issues whether under warranty or not. These safety issues could get someone killed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542696September 5, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated that while at a stop light, the accelerator pedal was depressed, but the vehicle failed to respond. The message that the transmission had overheated was displayed. The contact was able to push the vehicle off the roadway. The vehicle was towed to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The dealer informed the contact that the part was on backorder. The parts arrived and the transmission control module was replaced, but the failure recurred. The dealer informed the contact that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and informed the contact about an Extended Warranty coverage. The failure mileage was approximately 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542247September 2, 2023
FUEL/PROPULSION SYSTEM
My check engine light went on and off for a while, and every time I filled up with gas my car would not start. I would have to turn it off and then on again in order to get it to run. I have attached details of the repair, which were a specific 2012 Ford Focus recall that my car had not been included in. Since this repair, my car’s fuel tank still does not function properly. My fuel gauge is faulty, which is dangerous because I could run out of gas at any moment even if it appears to be half full. My fuel tank is not pressurized enough to push enough gas into the tank to run as it should (I may have worded that wrong, but I am repeating what [XXX] has told me). This car should have been on the fuel pump recall list. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542210September 1, 2023
POWER TRAIN, STEERING
It was a fateful day on June 16th, 2020 when our lives took an unexpected turn. Engaged in a peaceful drive, cruising at a steady 60mph with the assistance of the trusty cruise control, we were abruptly jolted towards the left, instantly relinquishing any grasp of control we had over our vehicle causing us to loose control and wreck our car in a corn field. Reason for mechanical failure unknown
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
2
#11541742August 30, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that when her grandparent started the vehicle and attempted to shift into reverse, the gear shifter was inoperable. The vehicle was towed to the dealer, where it was diagnosed with failure of the clutch and transmission. The contact was informed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541258August 28, 2023
POWER TRAIN
The transmission shakes and shutters went to dealer and asked about the issue and they stated it was known issue and I should just accelerate very quickly which would clean the clutches. It did work temporarily. in August 2023 while driving the car it refused to down shift while climbing a hill. AFter stopping by the side of the road, the car would not start on the first try. After trying again car did start however it would not go into reverse. It would move forward however driving in heavy traffic the car would not shift out of second causing very high rpms. Limped it into the dealership where they stated it was the clutch and shifting forks. One month later I got the car back and on the way home it once again would not shift while climbing a hill and the check engine light came on. The next morning when I went out to start it once again it would not start. Once it did I could not shift it into revers and once again only second gear was available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540738August 25, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled. The check engine warning light illuminated, and the contact pulled over to the shoulder of the roadway. The vehicle was towed to the dealer to be diagnosed. The contact was informed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and offered an Extended Warranty on the TCM but offered no assistance with repairing the transmission. The failure mileage was approximately 149,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540179August 22, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving 20 MPH, the vehicle failed to properly shift gear with the transmission warning light illuminated. The vehicle was taken to the dealer and the contact was informed that the clutch assembly and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the warranty on the vehicle had expired. The failure mileage was 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538715August 15, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 5 MPH, the vehicle started shaking, and the gear shifter failed to shift into reverse(R). The service engine light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the TCM needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537995August 11, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated and stalled while depressing the accelerator pedal, with the service transmission and check engine warning lights illuminated. The local dealer was contacted and made aware of the failure and the contact was informed that the failure was most likely related to the transmission. The contact later received a Customer Satisfaction letter related to the transmission control module (TCM). The vehicle was taken to the dealer and remained in the dealer possession for a week. The contact was informed that the transmission might need to be replaced. The vehicle was not yet repaired. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537749August 10, 2023
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
August 3, 2023, vehicle bucking from 1RPM to 2 RPM. No engine lights came on. At every stop and go vehicle hesitated. I was driving a relative to a post operation doctor visit. Went to dealer following day. They could not inspect the car. Gave appointment for 5 days later. Recall letter I received is for the TCM/PCM-Transmission/Power Control Module. Dealer says they have vehicles waiting 2 and 3 years for this part. If this is my issue they cannot provide me with a time frame for getting the issue corrected. When I drove to the dealer the engine light did come on and it continues to be on. Car can leave me stranded or vehicle may jerk forward even with the brake applied are some of the different issues that can happen.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537087August 8, 2023
POWER TRAIN
TCM and clutch system. I originally purchased this vehicle in 2014, and from the moment I purchased this vehicle until now, I have taken this vehicle to Ford dealership numerous times for the same two reasons, the TCM and clutch system. The vehicle is currently at 79K miles. When at a complete stop and I go to accelerate the whole system shutters and vibrates violently and now the most recent, the transmission stays stuck on 2nd gear and when trying to shift the next gear, it shifts violently hard to 3rd gear or just skips 3rd gear altogether, and there's moments where it just won't go past 2nd gear. I accelerate slowly and all of a sudden the car will just take off on me. I had a new clutch system installed in February of 2022 and I already need a new clutch system in August of 2023. In this time frame I have only put in 6,000 miles. The repairs in February of 2022 were not covered under warranty and so this work cost me $3,000. Here I am 1 year and 5 months later and I'm being told I need this whole new system again and it will be a $4,000 job with Ford dealership. How does Ford even allow this to happen? We have another vehicle in the household that is a 2007 Toyota Corolla with 140,000 MI and runs brand new. The work with my Ford Focus is never ending! I also think it is unfair knowing that people still own these vehicles and they know these issues and how dangerous they are and they are doing nothing to help the consumer. The fact that I would have to dish out another $4,000 to keep this car for a repair I just did 1 year and 5 months ago is selfish and insane! I don't know who else to reach out to about this as I have already reached out to Ford and nothing can be done.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536885August 7, 2023
EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS
Manufacturer installed radio first just started cutting out with a loud pop that would scare the driver. Now the radio does not work. Only static and popping at top volume the entire time you're driving. Even does it with the car turned off and key out of ignition. I barely avoided an accident during one of these incidents. My car is one of thousands with the same complaint. Dealer does not know how to fix the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536259August 3, 2023
POWER TRAIN
The contact owns a 2012 Ford Focus. The contact stated while driving approximately 65 MPH, the vehicle downshifted abruptly and decelerated to 25 MPH. The contact stated that the vehicle failed to respond while depressing the accelerator pedal. The messages "Pull over" and "Transmission Hot" were displayed. The contact stated that he was able to veer to the side of the road; however, the vehicle failed to shift into park (P). The contact turned the vehicle off and waited 30 minutes. The contact stated that he was able to restart the vehicle after several attempts. The contact drove the vehicle to the dealer, who diagnosed that the clutch needed to be replaced. The vehicle was repaired, however, the failure persisted. The dealer diagnosed that the transmission had seized between park (P) and reverse (R). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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