Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10070226January 15, 2004
AIR BAGS
I HAVE HAD A TERRIBLE EXPERIENCE AT STAN MORRI FORD IN TRACY, CA AND THOUGHT OTHERS SHOULD KNOW OF MY PLIGHT (AND PERHAPS THIS WOULD MAKE A COMPELLING CONSUMER AFFAIRS STORY). A FEW WEEKS AGO, I WAS COMMUTING IN MY 2000 FORD FOCUS ON I580 WHEN, FOR NO REASON, THE DRIVER'S SIDE AIRBAG DEPLOYED VIOLENTLY. I WAS THROWN FROM THE DRIVER'S SIDE TO THE PASSENGER'S SIDE OF THE CAR, THE CAR FILLED WITH SMOKE AND I WAS "MOVED" ACROSS TWO LANES OF TRAFFIC TO LAND IN A SHALLOW DITCH JUST EAST OF THE SANTA RITA ROAD EXIT. AFTER REGAINING MY COMPOSURE AND COUNTING MY BLESSINGS MY WIFE AND CHILDREN WERE NOT IN THE CAR, I WAITED FOR THE SMOKE TO CLEAR AND FINISHED MY DRIVE HOME, SHAKEN, CONFUSED AND VERY RATTLED. UPON MY ARRIVAL HOME, I CONTACTED MY INSURANCE COMPANY (AAA) AND STAN MORRI FORD. AAA OPENED A CLAIM, BUT COULD DO NOTHING AS THERE HAD BEEN NO REAL ACCIDENT. GARY RIGGS (SERVICE MANAGER AT STAN MORRI FORD) ASKED ME TO COME IN. OVER THE PAST TWO WEEKS, STAN MORRI FORD (IN CONJUNCTION WITH FORD CORPORATE) HAS INVESTIGATED THE ISSUE. THEIR FINDINGS, BASED ON DATA FROM THE ON-BOARD COMPUTER, WAS THAT THE CAR HAD BEEN "INVOLVED IN A LATERAL COLLISION" AND BOTH FORD MOTOR COMPANY AND STAN MORRI FORD HAVE DENIED ANY RESPONSIBILITY AND REFUSE TO HELP ME. PICTURES TAKEN BY MYSELF AND AAA CLEARLY SHOW NO DAMAGE TO THE CAR. OVER THE PAST FOUR YEARS, I HAVE PURCHASED FOUR DIFFERENT CARS FROM STAN MORRI FORD. AS A LOYAL FORD CUSTOMER, I WOULD HAVE EXPECTED BETTER TREATMENT. I AM NOT ONE OF THOSE "SUE-HAPPY" PEOPLE. I EXPLAINED TO EVERYONE INVOLVED THAT I SIMPLY WANTED OUT OF THE CAR, AS IT WAS NOT SAFE; I WOULD NEVER HAVE MY KIDS OR WIFE IN THERE AGAIN. EVEN IN THE FACE OF THE CONFIRMED PROBLEMS AND VARIOUS RECALLS ON THE FOCUS, THEY WILL STILL NOT ASSIST ME. (FOR MORE INFORMATION, PLEASE DIRECT YOUR BROWSER TO: HTTP://WWW.AUTOSAFETY.ORG/PRESSRELEASES/FORDFOCUS.HTM )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10070308January 15, 2004
UNKNOWN OR OTHER
THE TUMBLERS IN MY IGNITION FAILED AND THERE WERE 4 OTHER FORD FOCUSES THAT HAS BEEN TOWED IN TO A FORD PLACE FOR THE SAME REASON. THE KEY WON'T GO ALL THE WAY INTO THE IGNITION TO START THE CAR AND THEY HAD TO REPLACE THE WHOLE LOCK AND KEY SYSTEM IN MY CAR. I FEEL LIKE IT SHOULD BE A RECALL ON THESE CARS INGNITION SWITCHES FOR THE TUMBLERS FAILED .. MY BATTERY CABLE STILL GET CORRODED AND I THOUGHT THEY RECALLED THOSE AS WELL BUT THEY DON'T LOOK CHANGED AT ALL. I RECENTLY BOUGHT A NEW BATTERY AND THE CAR SHAKES A LOT NOW THAN BEFORE. IN MY OPINION, THIS CAR IS NOTHING MORE THAN A PIECE OF CRAP. I'VE ONLY HAD IT 3 YEARS AND IT DRIVES LIKE I'VE HAD IT 10 YEARS. MY MOM HAS A BRAND NEW SUV BOUGHT IT THE SAME YEAR I BOUGHT MINE. HERS HAS MORE MILES THAN MINE DOES AND HERS IS DOING FINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070328January 15, 2004
ENGINE AND ENGINE COOLING
PROBLEM STARTED IN MID-FEBRUARY 2003. WHEN THE FAN SPEED LEVEL FOR THE HEAT IS TURNED TO THE 3RD POSITION THE FAN NOISE DROPS DOWN & THEN A VERY ACRID BURNING ODOR IS EMITTED. CAN NOT PUT THE LEVEL HIGHER THAN THE 2ND LEVEL DUE TO THE BURNING (WIRE?) ODOR AND CONCERNED THAT A WIRE IS BURNING. OUR MECHANIC TOLD US THAT WE NEEDED A NEW HEATER SWITCH WHICH HE PROCEEDED TO ORDER BUT WAS TOLD BY A FORD DEALERSHIP THAT THE ITEM IS BACKORDERED DUE TO A HIGH DEMAND FOR THIS PART. WE STILL DON'T HAVE THE PROBLEM FIXED YET & NOW AM CONCERNED ABOUT USE OF THE AIR CONDITIONER. I HAVE SPOKEN WITH A FORD DEALER WHO SAYS THERE ISN'T A RECALL OR TSB, I HAVE CALLED THE NHTSA, & I'VE CHECKED THE ALLDATA.COM WEBSITE WITH NO LUCK. I SUPPOSE, GIVEN THE PROBLEMS WE CONTINUE TO HAVE WITH THE REAR TIRES, THIS COULD BE CONSIDERED A MINOR PROBLEM, HOWEVER I DON'T THINK SO. MY ONLY OTHER COMMENT IS THAT I DEFINITELY DO NOT FEEL SAFE DRIVING THIS VEHICLE AT HIGHWAY SPEED DUE TO THE VIBRATION OF THE WHEELS & HOW WOBBLY THEY FEEL. WE HAVE TO REPLACE TIRES OFTEN BECAUSE THEY CUP. ANY INFORMATION YOU CAN GIVE ME OR ANY DIRECTION YOU CAN POINT BE WOULD BE APPRECIATED. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070356January 15, 2004
AIR BAGS, UNKNOWN OR OTHER
THE KEY SWITCH KEEPS LOCKING UP AND YOU CAN NOT TURN THE KEY. IT HAS TO BE TAKEN TO THE DEALER OR SHOP FOR REPAIR. THIS HAS HAPPENED 5 TIMES AND THE DEALER COVERED THE FIRST 2, AND I PAID FOR THE NEXT 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070374January 15, 2004
UNKNOWN OR OTHER, STEERING, WHEELS, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
EXTREME AMOUNT OF PROBLEMS AND RECALLS, VEHICLE HAS LOW MILEAGE. IN ADDITION TO LISTED PROBLEMS, SEVERE REAR TIRE CUPPING AT 7000 MILES, MAY BE ATTRIBUTED TO LOOSE REAR WHEEL BEARING. POWER STEERING PRESSURE HOSE LEAKING, A/C STILL NOT FIXED CORRECTLY COLD LASTED FOR ABOUT A MONTH DRIVERS DOOR LOCK WONT LOCK INTERM. REAR TRUNK LATCH WONT RELEASE FROM INSIDE CAR. FUEL GAUGE ERRATIC, CAUSED DRIVER TO RUN OUT OF GAS ON A BRIDGE. MAF SENSOR FAILURE, CAUSED DRIVER TO BE LIMITED TO 15 MPH ON FREEWAY TILL NEXT EXIT. VHEICLES RADIO STUCK ON WITH KEY REMOVED CAUSING BATTERY DRAIN---HAPPENED TWICE AND WAS FIXED. VEHICLE IS A LEASE DUE BACK FOR RETURN IN AUGUST. CANT WAIT TO BE RID OF THIS HEADACHE BUT FEEL SORRY FOR WHOEVER BUYS IT... I WOULD STILL LIKE FORD MOTOR CO TO REIMBURSE ME FOR THE LEASE PAYMENTS MADE FOR THE AMOUNT OF DOWNTIME AND TIME VEHICLE SPENT AT THE DEALERSHIP TO FIX SOME OF THESE PROBLEMS......THANKYOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070400January 15, 2004
ENGINE AND ENGINE COOLING, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE COMPLAINT DEALS WITH THE RIGHT SIDE DOOR LOCK.I TOOK IT INTO MCCOTTER FORD WHERE I BOUGHT THE CAR FROM.THEY WANTED TO CHARGE ME OVER $300 TO FIX IT AND THIS IS WITH THE EXPENSIVE WARRANTY PACKAGE. WE COULD NOT AFORD THIS,SO MY WIFE AND KIDS ARE DRIVING AROUND IN A CAR THAT THE PASSENGER SIDE DOOR THAT CANNOT BE OPENED. THIS CANNOT BE SAFE, WHAT CAN WE DO.THE CAR HAD BETWEEN 50 AND 60 THOUSAND MILES ON IT,THE DEALERSHIP THAT WE BOUGHT THE CAR FROM IS IN TITUSVILLE FLORIDA. THIS OCCURED IN 2002
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070521January 15, 2004
POWER TRAIN, ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
NOV 2002 TOOK TO DEALER THE CAR WAS PURCHASED FROM, TOLD THEM IT WAS SLUGGISH AND GAS GUAGE DIDN'T ALWAYS REGISTER. I THOUGHT AT THAT TIME IT WAS MAYBE THE TRANSMISSION. I WAS TOLD NOTHING WRONG, COULD NOT DUPLICATE PROBLEM. TOOK TO NEIGHBORHOOD DEALER FOR THE SAME PROBLEM REPLACED FUEL FILTER. HAD ALL THIS WORK BEFORE WARRANTY EXPIRED IN FEB 2003. NEVER NOTIFIED ABOUT POSSIBLE FUEL PUMP. JUNE 27TH STARTED CAR AND ENGINE DIED. IT THEN WOULDN'T START AGAIN FOR ABOUT 30 MINUTES. I TOOK IT IMMEDIATELY TO MY NEIGHBORHOOD FORD DEALERSHIP. WHO TOLD ME IT WAS THE FUEL PUMP AND STRONGLY SUGGEST NOT TO DRIVE THE CAR UNTIL REPAIR. SO THE CAR WAS LEFT THERE FOR REPAIRS. AFTER LISTEN TO THE SERVICE PEOPLE AT THE DEALERSHIP, IT CAME TO MY ATTENTION THIS WAS A COMMON PROBLEM. I STARTED TO INVESIGATE THIS MYSELF AND FIND 67 CASES LISTED ON THE NHTSA WEBSITE. THE COMMON STATEMENT WAS THAT THE WHILE DRIVING AT ANY SPEED AND WITHOUT PRIOR WARNING VEHICLE DIES OUT. ON CAR HITTING A PARK VEHICLE AND SEVERAL NEAR MISSES ON THE HIGHWAY. 2000 FORD FOCUS ENGINE SPUTTERS AND THEN STALLS AT HIGH SPEEDS. MY CONCERN IS THAT I HAVE HEARD AND READ HUNDRED IF NOT THOUSANDS OF THESE FUEL PUMP FAILURES AND AFTER MANY NICE BUT INEFFECTIVE ANSWERS FROM FORD I FEEL THAT SOMEONE WILL BE INJURED SERIOUSLY OR DIE TO THESE FAULTY AND POSSIBLY DANGEROUS FUEL SYSTEMS. MY DEALERSHIP PREVIOUSLY WORKED ON THIS TELLING ME FUEL FILTER AND I FEEL KNOW WELL IT WAS MORE AND LIKE THE FUEL PUMP. IT SEEM THAT THE GAS GUAGE NOT REGISTERING IS A CLEAR SIGN OF PROBLEMS WITH THE FUEL PUMP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070562January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, EQUIPMENT:ELECTRICAL
WHILE COMING HOME FROM A HOUSE WARMING IN TUCSON, AZ ON 06/21/03 ME, MY 2 NIECES,AND MY DAUGHTER WERE ON THE FAST LANE OF THE FREEWAY COMING OUT OF TUCSON WHEN THE ENGINE STARTED LOSING POWER, THE CAR STARTED SLOWING DOWN TO ABOUT 25 MPH WE HAD TO CROSS 3 LANES TO GET OFF THE FREEWAY WITH OTHER CARS COMING AT 65 TO 70 MPH WE ALMOST GOT HIT ON THE LAST LANE BEFORE EXITING THE FREEWAY. THE CAR THEN SPUTTERED THE REST OF THE WAY OFF THE FREEWAY. AFTER SITTING FOR A WHILE WE WERE ABLE TO START IT AGAIN. AND CONTINUE HOME BUT WE USED FRONTAGE RD ALL THE WAY. I AM AFRAID TO TAKE IT ON THE FREEWAY ANYMORE. SOMETIMES IT DOES WANT TO START AT ALL. THE DOOR ON PASSANGER SIDE ALSO DOESN'T UNLOCK WITH POWER BUTTON. SERVICE ENGINE LIGHT COMES ON WITH BATTERY LIGHT AND OIL LIGHT. I FEEL SOMEONE WILL EVENTUALLY BE SERIOULY INJURED UNLESS THEY FIND OUT WHAT IS WRONG HERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070598January 15, 2004
UNKNOWN OR OTHER, WHEELS, POWER TRAIN, SUSPENSION, EQUIPMENT:ELECTRICAL
I NOW HAVE A PROBLEM WITH THE TRANSMISSION. THE MECHANIC THINKS IT IS A FILTER OR SWITCH THAT KEEPS THE OIL LEVEL IN THE TRANSMISSION WHEN TURNING RIGHT. MY CAR SHUTS OFF WHEN I MAKE RIGHT TURNS. I HAVE SPENT WAY TOO MUCH MONEY AND STILL OWE ON THIS CAR..FRANKLY I WOULD LIKE TO TURN IT IN! HAS LOT OF REPAIR NEEDS TOO MUCH MONEY. I HAD ALL OF THE RECALL WORK DONE ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070630January 15, 2004
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
FLANGE BRAKAGE ON THE EGR VALVE ASSEMBLY. THE PIPE BREAKS AT THE FLANGE WHERE IT CONNECTS TO THE SIDE OF THE EXHAUST MANIFOLD. CAUSEING A SPUTTING SOUND AND EMITTING EXHAUST FUMES INTO THE AUTOMOBILE. IT ALSO CAUSES PROBLEMS WITH (3) SENSORS. I CALLED THE SERVICE AND PARTS DEPARTMENT AT THREE LOCAL DEALERS AND WAS TOLD BY ALL THREE THAT THIS IS A COMMON PROBLEM WITH THIS PART BUT THERE WAS NO RECALL. SO I HAD TO HAVE A NEW ONE INSTALLED WITH A ONE YEAR WARRANTY ON THE PART. BUT IF THIS IS COMMON WHATS TO SAY AFTER A YEAR IT WILL BREAK AGAIN? THE PART IS NOT WELL MADE AS IT'S MADE OUT OF COPPER WITH A SMALL WELD AT THE FLANGE. I HAVE BEEN TO OTHER FOCUS OWNERS GROUP SITES AND FOUND SEVERAL HAD SEEN THIS SAME PROBLEM. I WOULD BE THANKFUL FOR ANY HELP YOU CAN GIVE ME ON THIS MATTER. JOHN GARNER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070648January 15, 2004
AIR BAGS, STEERING
AT THE END OF FEBRUARY I WAS INVOLVED IN AN ACCIDENT DUE TO THE STEERING LOCKING UP MY FORD HAS NEVER RAN THE SAME SINCE OUR LOCAL FORD DEALER SENT A MECHANIC OUT TO DO A REPORT ON MY VEHICLE AND NOTHING WAS EVER RESOLVED NOW I AM STUCK WITH THIS CAR THAT SEEMS TO BE THE NEXT FORD JOKE. I HAVE MADE SEVERAL COMPLAINTS SINCE THE ACCIDENT AND THANKS TO A POSSIBLE STEERING KNUCKLE PROBLEM IN WHICH WAS WORKED ON PREVIOUSLY TO THE ACCIDENT IT LOOKS LIKE FORD REALLY SHOULD CONSIDER SELLING TO A REPUTABLE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10068769January 15, 2004
FUEL SYSTEM, GASOLINE
VEHICLE ENGINE STALLS AND HESITATES WHEN I GO AROUND A RIGHT HAND BEND. THIS HAPPENS VERY REGULARLY AS I GET ONTO LARGE OR INTERSTATE HIGHWAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068771January 15, 2004
WHEELS
LOUD NOISE COMING FROM REAR WHEELS, DEALER SERVICE CENTER DIAGNOSED AS BAD REAR BEARINGS. NOT COVERED BY WARANTEE OR RECALL, SIMILAR TO: INVESTIGATION: PE02-016 MODEL YEAR: 2000 SUBJECT: REAR WHEEL BEARING FAILURE -REAR WHEEL BEARINGS MAY FAIL, CAUSING REAR WHEEL TO LOOSEN AND SEPARATE FROM VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068776January 15, 2004
ENGINE AND ENGINE COOLING
POWER LOSS, STALLING, BACK FIRING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068798January 15, 2004
UNKNOWN OR OTHER, STRUCTURE
THESE ITEMS HAVE NOT BEEN REPAIRED. (BODY) THE METAL DRESSING AT THE BASE OF THE WINDOW ON THE DRIVER SIDE IS WARPED. (PAINT) THE ROOF HAS SEVERAL 2 - 3 INCH CRACKS AND THE HOOD HAS APPROX. 100 1/2 CRACKS ALL IN VARIOUS PLACES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068808January 15, 2004
EQUIPMENT
MY RADIO HAS FAILED FOR THE SECOND TIME AND IS NO LONGER UNDER WARRANTY. IT WAS ALREADY REPLACED ONCE AS IT WENT ON OR STAYED OFF DESPITE WHAT I DID. THE FUEL GAUGE SENDING UNIT ALSO MALFUNCTIONS FROM TIME TO TIME. BECAUSE I HAVE BEEN UNABLE TO DRIVE IT INTO THE DEALERSHIP AT THE TIME IT MALFUNCTIONS THEY HAVE BEEN UNABLE OR UNWILLING TO REMEDY THIS SITUATION. THIS HAS BEEN ONGOING SINCE THE DAY I BOUGHT THE VEHICLE. COUNT ME IN AS ANOTHER PERSON WHO WILL NEVER AGAIN RISKY BUYING AN AMERICAN CAR AND CERTAINLY NOT A FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068812January 15, 2004
UNKNOWN OR OTHER
AIR BAGS DEPLOYED UPON LOW IMPACT AND SHATTERED WINDSHIELD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068824January 15, 2004
SUSPENSION, SERVICE BRAKES, HYDRAULIC
LOUD RUMBLING SOUNDS COMMING FROM UNDERNEATH RUBBING NOISE WHEN BRAKES WERE APPLIED, THE REAR BRAKES, HAD THE DRUMS CUT AND CLEANED AND THE BRAKES STILL ARE RUBBING AND IT SOUNDS LIKE THE BRAKES WILL FAIL SOON IF THEY DON'T FIX THEM I TOOK MY CAR BACK THREE TIMES WITH THE SAME PROBLEM,AND THE INSIST THEY FIXED IT AND THE SAME THING IS STILL WRONG I HOPE SOMEBODY CAN HELP I DON'T KNOW WHERE TO GO TO GET THE PROPER HELP. I NEED MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068856January 15, 2004
UNKNOWN OR OTHER
IGNITION - WITHOUT ANY ADVANCE WARNING I TRIED TO PUT KEY IN IGNITION AND IT WOULDN'T GO IN. I AFTER AWHILE I GOT KEY IN, BUT IGNITION CYLINDER WOULD NOT TURN. HAD TO TAKE TO FORD FOR REPAIR WHICH COST $430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068918January 15, 2004
ENGINE AND ENGINE COOLING
MY ENGINE LIGHT KEPT COMING ON EVEN AFTER 5 FAILED ATTEMPTS TO FIX THE PROBLEM. MY CAR COMPANY DOES NOT WANT TO PAY EVEN THOUGH THE PROBLEM HAPPENED BEFORE THE WARRANTY RAN OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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