Ford Focus Complaints (2000)

3,686 consumer complaints on file.

#10067091April 13, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING CONSUMER NOTICED BLACK SMOKE COMING FROM THE ENGINE. CONSUMER PULLED THE VEHICLE OVER, OPENED THE HOOD, AND SAW THAT THE ENGINE WAS ON FIRE. DRIVER WAS ABLE TO PUT OUT THE FLAMES. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10066066April 13, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
PROBLEM IS THAT I MADE A RIGHT HAND TURN AND THE REAR DRIVER SIDE DOOR FLEW OPEN, WITH MY SON IN THE BACK SEAT. UPON FUTHUR INVESTIGATION I FOUND THE DOOR LATCH ON MY 2000 FORD FOCUS TO BE AT FAULT. I HAD TO REPLACE THE UNIT. I CONTACTED FORD WITH MY CONCERINS OF THIS HAPPENING TO OTHER VEHICALS WITH NO RESPONSE. I FEEL THAT THIS IS A VERY VERY UNSAFE AS TO MY SELF AND MY FAMILY, THEY COULD HAVE BEEN SERVIERLY INJURED. I HAVE OWNED SEVERAL CAR IN MY LIFETIME AND NEVER HAD A DOOR LATCH FAIL. NOR DID THE CHILD RESTRANT LOCKING SYSTEM ON THE LATCH WORK AND IT WAS ENGAGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066080April 13, 2004
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS: 1/04 AND 3/04 THE IGNITION LOCKED AND WOULD NOT TURN; IGNITION CYLINDER REPLACED IN 1/04 AND SECOND OCCURENCE BLAMED ON "WORN" KEY. HAD TO PAY FOR NEW KEY. ON 1/04 SERVICE MANAGER HIT THE KEY WHILE IN THE IGNITION AND RELEASED THE CYLINDER. WILL SEE IF KEY IS THE PROBLEM ON SECOND INCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065958April 12, 2004
ELECTRICAL SYSTEM:IGNITION
FIRST IGNITION KEY COULD NOT BE INSERTED INTO IGNITION, AFTER 30 MINUTES OF FINAGLING, IT FORCEFULLY LET ME PUT IT IN (WE WERE ON VACATION AND NOT NEAR HOME) NOW THE KEY CAN NOT BE REMOVED FROM THE IGNITION. I DON'T WANT TO FORCE IT BECAUSE THEN I PROBABLY CAN'T GET IT BACK IN, AT LEAST THIS WAY I CAN DRIVE. I CALLED THE FORD DEALERSHIP AND THEY SAID THE TUMBLERS ARE LOCKED ON AND IT WOULD HAVE TO BE REPLACED AT $89.00 AN HOUR FOR LABOR, $100+ FOR PARTS AT 2-3 HOURS OF LABOR, SO THAT IS A GRAND TOTAL OF $350 TO $420 FOR A PROBLEM THAT SEEMS TO BE A COMMON OCCURENCE. THIS NEEDS TO BE A RECALL ISSUE. MY FOCUS IS 4 YEARS OLD AND ONLY HAS 32000 MILES ON IT, I HAVE NEVER HEARD OF ANYTHING SO ABSURD AS THIS. INTERESTINGLY ENOUGH, THE LOCKSMITH CAN DO IT FOR 98.00 FOR PARTS AND 20.00 FOR LABOR, WHICH HE SAID TAKES ABOUT 45 MINUTES. GO FIGURE, LOOKS LIKE FORD HAS A REAL RACKET ON REPAIRS, I THINK THEY ARE CROOKS. I JUST HAD IT IN FOR FUEL PUMP RELATED INSSUES AND THE FUEL PUMP HAS BEEN RECALLED. IT HAS BEEN OVER 3 MONTHS WAITING ON PARTS TO FIX THIS RECALL - AGAIN, A BUNCH OF CROOKS, WHEN IT'S COMING OUT OF THEIR POCKET!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065998April 12, 2004
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH WOULD NOT TAKE MY KEY THEN AFTER AN HOUR OF TRYING TO GET THE KEY TO FIT THE KEY DID FINALLY GO IN THEN IT WOULD NOT TURN TO START THE CAR AND STILL HAD NOT SO I HAVE TO HAVE THE CAR TRANSFERED TO THE DEALER THAT I HAVE TO PAY FOR. THE DEALER TELLS ME THERE HAS BEEN A LOT OF THIS HAPPENING AND THAT IT SHOULD BE A RECALL. AFTER ALL THE FORD FOCUS HAS HAD SO MANY THIS ONE SHOULD ADDED A LONG WITH ALL THE OTHER PROBLEMS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065999April 12, 2004
STEERING:COLUMN LOCKING:ANTI-THEFT DEVICE
THE IGNITION OF MY 2000 FORD FOCUS HAS FROZEN REPEATEDLY ONLY TO START WORKING AGAIN SEVERAL MINUTES LATER. IT RECENTLY HAS NOT STARTED WORKING AGAIN AND I AM HAVING TO PAY $200 TO HAVE THE IGNITION REPLACED. THIS I DISMISSED AS SIMPLY ONE OF THE DOWN SIDES OF BUYING A USED CAR. HOWEVER, AFTER SEARCHING FORUMS ONLINE AND SPEAKING WITH A LOCAL DEALERSHIP I HAVE FOUND THAT THIS IS A COMMON PROBLEM WITH ALL 2000/2001 FORD FOCUS MODELS. THE PERSON WHO CAME TO TOW MY CAR TO THE DEALERSHIP INFORMED ME THAT HE RESPONDS TO 10-15 CALLS A WEEK DUE TO THE SAME EXACT PROBLEMS WITH THIS MAKE AND YEAR OF VEHICLE. I WAS DIRECTED TO THE NHTSA WEBSITE BY ONE OF THE INTERNET FORUMS AND WAS SHOCKED TO FIND HOW MANY DEFECTS HAD BEEN SITED WITH THIS PARTICULAR CAR MAKE/MODEL HOWEVER, THIS WAS NOT AMOUNG THEM. THIS APPEARS TO BE THE MOST COMMON PROBLEM OCCURING WITH THIS MAKE/MODEL OF CAR AS WELL. I JUST HOPE TO NEVER BE IN A SITUATION WHERE I NEED TO BE SOMEWHERE ASAP AND MY IGNITION SUDDENLY DECIDES NOT TO TURN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066844April 8, 2004
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:FUEL RAIL
WHILE DRIVING ENGINE CHECK LIGHT APPEARED ON THE DASHBOARD AND REMAINED ON. CONSUMER RECEIVED A RECALL NOTICE FOR REPLACEMENT OF THE FUEL RAIL PUMP ASSEMBLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065675April 7, 2004
ELECTRICAL SYSTEM:STARTER ASSEMBLY, SUSPENSION:FRONT, VEHICLE SPEED CONTROL:CRUISE CONTROL, ELECTRICAL SYSTEM:WIRING
IN THE LAST SIX MONTHS THE TRANSMISSION HAS STARTED TO LEAK FLUID (PAID TO FIX THAT), I GET A LETTER ABOUT A RECALL FOR THE FUEL PUMP TAKE IT IN AND GET THAT FIXED ON THE WAY TO WORK STRAIGHT FROM THE DEALERSHIP ONE OF THE GUYS I WORK WITH COMMENTS ON MY BRAKE LIGHTS STAYING ON, MY BRAKE LIGHTS WILL NOW NOT GO OFF AND MY CRUISE CONTROL WILL NOT GO ON (PAID TO FIX THAT), THEN A FEW WEEKS LATER THE FRONT WHEEL FELL OFF! I WAS PULLING INTO MY PARENTS DRIVEWAY AND THE WHEEL JUST FELL OFF THEN SPENT THE ENTIRE DAY GETTING IT ON A TOW TRUCK AND GETTING IT OFF AT THE DEALERSHIP. THEN THE TECHNICIAN KEPT ASKING ME WHAT I HIT. REPEATEDLY I TOLD HIM WHAT HAPPENED AND HE FINALLY SAID THAT THAT COULDN'T HAVE HAPPENED UNLESS I HIT SOMETHING (PAID TO FIX THAT), NOW I GET IN MY CAR TO GET ME SOMETHING TO EAT AND MY KEY WILL NOT TURN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065676April 7, 2004
VEHICLE SPEED CONTROL:CABLES
I BOUGHT A 2000 FORD FOCUS ON MARCH 11 OF 2004 FOR MY DAUGHTER, I ASKED FOR A REPAIR TO BE MADE ON THE VEHICLE FROM THE DEALERSHIP I BOUGHT IT FROM BEFORE BUYING THE CAR, IT WAS SURGING AND HESITATING. I WAS TOLD IT WAS REPAIRED, THE VEHICLE DIDN'T DO THIS THE NEXT DAY WHEN I BOUGHT IT, ON MARCH 31 MY DAUGHTER PULLED IN TO JACK IN THE BOX, PARKED HER CAR, PUT THE CAR IN PARK, TOOK HER FOOT OFF THE BRAKE, THE CAR SURGED FORWARD THROWING HER INTO A CONCRETE WALL, THE AIRBAGS DEPLOYED, THE WINDSHEILD SHATTERED, THE FRON BUMPER IS TOTALLED, MY DAUGHTER HAS A THIRD DEGREE BURN ON HER RIGHT FOREARM RESULTING FROM THE AIR BAG. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10066780April 7, 2004
VEHICLE SPEED CONTROL
WHILE DRIVING AT ANY SPEED VEHICLE STALLED. CONSUMER TRIED TO RESTART VEHICLE AND WAS ABLE TO START IT. HOWEVER, VEHICLE SUDDENLY SURGED. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, AND MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066646April 6, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ELECTRICAL SYSTEM
THE CONSUMER IS UNABLE TO OPEN THE VEHICLE DOORS WITH THE REMOTE. THE CONSUMER WOULD HAVE TO MANUALLY USE THE KEY TO ENTER THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065658April 6, 2004
ENGINE AND ENGINE COOLING:ENGINE
AFTER RESEARCHING DIFFERENT COMPLAINT SITES ON THE INTERNET I REALIZED I WASN'T THE ONLY ONE WITH THIS PROBLEM. I HAVE A 2000 FORD FOCUS SE. MY CAR OFTEN SHUTTERS WHEN I APPROACH A STOP. I TOOK IT TO MY DEALER AND THEY TOLD ME THAT IT IS A SERIOUS ENGINE PROBLEM, THAT THERE IS A SMALL WHOLE IN MY CYLINDER GASKET, AND THE WHOLE CYLINDER NEEDS TO BE REPLACED. THEY QUOTED ME $1,700 PLUS TAX FOR THIS WORK. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10065531April 5, 2004
SEAT BELTS
WHILE DRIVING AT 45 MPH, ANOTHER VEHICLE RAN A STOP SIGN AND COLLIDED WITH THE RIGHT FRONT END OF THE CONSUMER'S VEHICLE. DURING THE COLLISION, THE DRIVER'S SHOULDER BELT DID NOT LOCK PROPERLY. THE CONSUMER SUFFERED INJURIES TO THE HER RIGHT SHOULDER. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10065544April 5, 2004
ELECTRICAL SYSTEM:IGNITION
THE CONSUMER WAS NOT ABLE TO REMOVE THE KEY FROM THE IGNITION SWITCH, WHEN THE VEHICLE WAS ON PARK. DEALER NOTIFIED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064583April 5, 2004
ELECTRICAL SYSTEM:WIRING
ON WEDNESDAY MARCH 31 2004 MY HUSBAND NOTICED THAT OUR PARKING LIGHTS AND DASHBOARD LIGHTS WERE NOT COMING ON. THEN WE DISCOVERED THAT THEY WOULD WORK ONLY IF THE REAR DEFROSTER WAS ON. WE TOOK THE CAR TO OUR MECHANIC WHO SUSPECTED A SHORT AND DISCOVERED BROKEN AND EXPOSED WIRES IN THE HATCH. HE REWIRED THE CAR. I WENT ON LINE AND FOUND THAT 2000 FORD FOCUSES HAD BEEN RECALLED FOR THIS TYPE OF PROBLEM (NHTSA CAMPAIGN ID NUMBER: 00V411000). I CALLED FORD'S CUSTOMER SERVICE HOTLINE AND WAS TOLD THAT THIS RECALL DID NOT APPLY TO MY VEHICLE'S VIN NUMBER BUT TO HOLD ON TO MY RECEIPT IN CASE THE RECALL WAS BROADENED. WHEN I ASKED HIM WHY MY CAR WASN'T INCLUDED EVEN THOUGH OTHER FORD FOCUSES HAD THE SAME PROBLEM HE SAID THAT IT WAS PROBABLY JUST A COINCIDENCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064457April 3, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EXTERIOR LIGHTING:HEADLIGHTS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS IS A CRAP CAR, I CAN ONLY HOPE FOR THE BEST OF THE NEXT FEW YEARS AS I HAVE PAID OFF THE [XXX] THING. 2000 FORD FOCUS. FUEL PUMP FAILED AND REPLACED AT DEALERSHIP WHO IN RETURN REFUSED TO GIVE BACK THE FULL TANK OF GAS I THOUGHT I HAD (I FILLED UP THAT MORNING AND BROUGHT IT STRAIGHT THERE) ANOTHER MALFUNCTION??? THEY SAY I BROUGHT IT IN AT 1/4 TANK???? THE CAR STILL SPUTTERS!!!! WHAT THE [XXX]. ALSO>>>>>PAINT IS HORRIBLY PEELING OFF TRUNK. MY CAR WILL BE GREEN IN NO TIME. AGAIN DEALER WONT EVEN ANSWER PHONE CALLS BECAUSE I AM OFF WARRANTY (AS IF DRIVING MILES WOULD ACTUALLY HAVE ANYTHING TO DO WITH THE PEELING OF PAINT) MOISTURE IN THE FRONT HEADLIGHT NEVER GOES AWAY. AND QUITE FRANKLY I DON'T FEEL LIKE REPLACING THE ROTORS AND PADS EVERY 15000 MILES!!!! CHEVY HERE I COME! *NM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066825April 1, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
FUEL PUMP ASSEMBLY WAS REPLACED UNDER RECALL. *PH PRIOR TO KNOWLEDGE OF THE RECALL, THE VEHICLE BROKE DOWN WHILE THE CONSUMER WAS DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061508April 1, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR DOORS FAILED TO STAY CLOSED. DOORS WOULD FLY OPEN WHILE DRIVING, EVEN IF THEY WERE LOCKED. AS A RESULT, CONSUMER WAS UNABLE TO TRANSPORT THEIR CHILDREN. DEALERSHIP COULD NOT LOCATE THE CAUSE OF THE FAILURE.*AK CONSUMER LOOKED ON NUMEROUS RECALLS ON VEHICLE BUT DEALER SAID THAT THEY DON'T PERTAIN ON VEHICLE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059150April 1, 2004
EXTERIOR LIGHTING:TURN SIGNAL
TURN SIGNAL DID NOT CANCEL AFTER MAKING A TURN. THE TURN SIGNAL WAS REPLACED AT 38521MILES AND 5000 MILES. HOWEVER, PROBLEM RECURRED.*AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059173April 1, 2004
TIRES, ELECTRICAL SYSTEM:IGNITION:SWITCH
IT WAS DIFFICULT FOR THE CONSUMER TO TURN KEY IN THE IGNITION SWITCH. ON NUMEROUS OCCASIONS CONSUMER WAS UNABLE TO START THE VEHICLE. THE DEALERSHIP WAS NOTIFIED, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK PROBLEMS WITH VEHICLE TIRES/ TIRES HAVE CUTS IN TREAD.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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