Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10861517April 26, 2016
STRUCTURE:BODY
I HAVE HAD TWO DOOR LATCHES COMPLETELY FAIL ON MY 2013 FORD FOCUS. THE FIRST WAS THE BACK LEFT DOOR ABOUT 6 MONTHS AGO. THIS MORNING MY DRIVER DOOR FLUNG OPEN AS I WAS TURNING RIGHT OUT OF A GAS STATION ALMOST HITTING THE CAR NEXT TO ME. THIS IS A HUGE CONCERN PARTICULARLY SEEING THAT THIS IS COMMON ISSUE ON THE 2012-2013 FORD FOCUS AND OTHER FORD MODELS. FORD NEEDS STAND UP AND MAKE THINGS RIGHT. I WILL NOT BUY ANOTHER FORD AT THIS POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861211April 25, 2016
POWER TRAIN
THE TRANSMISSION IN MY CAR HAS FAILED 7 TIMES SINCE 7/15/2014. THE TRANSMISSION FAILS AND CAUSES THE CAR TO JERK, SHUDDER, LAG AND JUMP IN TRAFFIC. I HAVE NEARLY REAR-ENDED MANY VEHICLES AND WAS NEARLY HIT 3 TIMES BECAUSE THE TRANSMISSION SLIPPED WHILE MAKING A LEFT HAND TURN. THIS CAR IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861215April 25, 2016
POWER TRAIN
2013 FORD FOCUS WITH 39000 MILES ON IT. I HAVE NOTICED THE SHUDDER ON ACCELERATION. RETURNED IT TO DEALER, THEY RESET COMPUTER. THE SHUDDER HAS RETURNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861132April 24, 2016
POWER TRAIN
WE BOUGHT OUR 2013 FOCUS BRAND NEW AT CARL GREGORY FORD IN AUBURN,AL FOR MY DAUGHTER AS HER FIRST CAR IN 2013. SOON AFTER THAT WE BEGAN HAVING PROBLEMS WITH THE TRANSMISSION SHUTTERING BADLY AND THE CAR ACTING LIKE IT WAS GOING TO STALL OR LOOSE POWER WHICH IS VERY DANGEROUS ESPECIALLY FOR HER. WE TOOK IT TO THE FORD DEALERSHIP HERE IN TALLASSEE, AL AND THEY SAID THEY JUST NEEDED TO FLASH THE COMPUTER AND THIS WOULD FIX IT. WELL IT DID NOT .SO WE WENT BACK AGAIN AND AGAIN THE SAME PROCEDURE AGAIN. SO WE WENT BACK A COUPLE OF MORE TIMES AND THEY TRIED OTHER FIXES. THEN WE TOOK IT BACK AGAIN TO THE SAME DEALERSHIP AND THE SAID THEY WOULD TEAR IT DOWN AND CLEAN IT AND CHECK IT OUT. IT WAS THERE FOR A FEW DAYS, WE PICKED IT UP AND A FEW DAYS LATER IT STARTED. EVEN THE MECHANIC SAID IT WAS NOT GOING TO WORK AND THAT WE WOULD BE BACK. HE WAS RIGHT SO WE TOOK IT TO ANOTHER DEALERSHIP, CARL GREGORY FORD IN AUBURN, AL AND THEY LOOKED AT IT AND SAID THE SAME THING. SO AT THIS POINT WE NEED SOME HELP. THIS IS EXTREMELY UNSAFE TO DRIVE THIS VEHICLE. I'M GOING BACK TO TALLASSEE MOTORS TOMORROW (4-25-2016) TO START ALL OVER. PLEASE HELP US!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860927April 22, 2016
POWER TRAIN
TRANSMISSION CAUSES THE VEHICLE TO SHUTTER WHEN ACCELERATING FROM LOW SPEEDS. THE TRANSMISSION ALSO MAKES A GRINDING NOISE WITH VARYING PERFORMANCE IN GEAR SHIFTS AND ACCELERATION SPEED. THE ISSUE IS INTERMITTENT, MAKING THE PERFORMANCE OF THE VEHICLE DIFFICULT TO PREDICT . THIS CREATES A DANGEROUS SITUATION WHEN ACCELERATING FROM A STOP, E.G. WHEN PULLING THROUGH AN INTERSECTION FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860838April 21, 2016
POWER TRAIN, STEERING
MY 2013 FORD FOCUS HAS 60K MILES OR LESS AND THE RACK AND PINION WENT OUT WHILE I WAS DRIVING AND OTHER THAN THAT I GOT THE CAR AT 36K MILES AND HAS HAD IT IN THE SHOP TWICE BECAUSE OF SHUTTERING IN BETWEEN GEARS WHICH IS SCARY SOMETIMES. NEEDLESS TO SAY THE SOFTWARE WAS UPDATED TWICE AND CLUTCH WAS REPLACED AND IT STILL SHUTTERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860637April 20, 2016
UNKNOWN OR OTHER
THE CLUTCH ON THE CAR IS VERY JERKY AND DELAYED ACCELERATION. SEEMS AS IF THE CLUTCH IS SLIPPING WHEN ACCELERATING THE CAR. I HAVE TAKEN THE CAR INTO FORD DEALERSHIP AND THEY SAID THEY REPLACED THE CLUTCH...BUT I'M STILL HAVING THE EXACT SAME PROBLEM WITH THIS "NEW" CLUTCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860020April 18, 2016
ENGINE
I STARTED HAVING TRANSMISSION PROBLEMS IN 2014, FORD VALIDATED THE PROBLEM AND PUT A PART ON ORDER IN MAY OF 2015. IN OCTOBER OF 2015 THE PART WAS SCHEDULED TO BE PUT IN BUT THEY RAN OUT OF PARTS SO THE APPOINTMENT WAS POSTPONED. A WEEK OR SO LATER THE TRANSMISSION ISSUE CAUSED AN ACCIDENT. THE TRANSMISSION STALLED/JERKING AS I WAS MAKING A LEFT HAND TURN AND MY SON AND MYSELF WERE STRUCK BY AN ONCOMING VEHICLE. AFTER NUMEROUS ATTEMPTS TO HAVE THE VEHICLE FIXED FOLLOWNING THE ACCIDENT, WE VOLUNTARILY SURRENDERED THE VEHICLE TO FORD CREDIT. THE VEHICLE IS NOT SAFE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10860025April 18, 2016
ELECTRICAL SYSTEM
I WENT TO START MY 2013 FORD FUSION AND ALL OF THE ELECTRICAL CONTROLS IN FRONT OF THE STEERING WHEEL DID NOT WORK,GAUGES,READOUT SCREEN,TACH,SPEEDOMETER,TURN SIGNAL INDICATOR LIGHTS. AS I HAVE PANCREATIC CANCER(STAGE 4) IT IS VIRTUALLY IMPOSSIBLE FOR ME TOCRAWL AROUND UNDER THE GLOVE COMPARTMENT TO CHECK THE FUSES. ONE OF MY BROTHERS-IN-LAW CAME OVER AND FOUND THE FUSE BOX AND LOOKED AT SEVERAL FUSES BUT NONE WERE BLOWN. HE PULLED SEVERAL FUSES AND NOTICED THEY WERE CORRODE ON THE MALE ENDS, AS WAS THE FEMALE END OF THE FUSE BOX. I HAD NOTICED FOR SEVERAL DAYS THE COMPUTER SCREEN IN FRONT OF THE STEERING WHEEL WAS SLOW TO COME ON. MY CAR WAS PARKED IN MY DRIVEWAY IN A STATIONARY CONDITION. THIS SEEMS TO BE TO BE A VERY DANGEROUS CONDITION, ESPECIALLY IF IT HAPPENED WHILE DRIVING, YOU HAVE NO SPEEDOMETER NO TACH,NO TURN SIGNALS,ECT. ANYTHING THAT IS CONTROLLED BY THAT FUSE. I HAVE HAD CARS SINCE 1963 AND NEVER ENCOUNTERED THAT PROBLEM(CORED FUSE ENDS). NOR HAVE I EVER HAD A CAR WITH AN AUTO TRANSMISSION THAT "SHUDDERED" WHEN GOING FROM A STANDING STOP. YOU CANNOT CHECK THE FLUID, THERE IS NO DIPSTICK. I GUESS THEY ARE ALL IN DEARBORN,MICH AT THE FORD HEADQUARTERS(JUST A LITTLE HUMOR). IF THE TRUTH WAS KNOWN FORD KNEW ABOUT THE CORRODING FUSE BOX, SAME AS THE TORQUE CONVERTERS AND TRANSAXLES IN THE FORD 2000 - 2006 TAURUS', YES I HAVE HAD MY BOUT WITH THEM ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860109April 18, 2016
POWER TRAIN
I PURCHASED A USED 2013 FORD FOCUS SE FROM CROSSROAD FORD FUQUAY VARINA ON NOVEMBER 2015. THE CAR WAS DISPLAYED ON CLEARANCE. (27000 MILES). I THOUGHT IT WOULD BE GOOD ON GAS FOR TRAVELS BACK AND FORTH TO WORK. YES, IT IS GOOD ON GAS. HOWEVER, THE TRANSMISSION STARTED SHUDDERING AND RATTLING AT 10 MPH LATE DECEMBER 2015. I CHANGED THE SPARK PLUGS AND IT SEEMED TO RUN BETTER. BY LATE JANUARY 2016, IT BEGIN TO SHUDDER/ RATTLE AGAIN. I REQUESTED ASISTANCE TWICE BY CHAT ON THE FORD WEBSITE BUT NO ONE CONTACTED ME. I FINALLY CALLED THE DEALER WHO CONFIRMED PROBLEMS WITH THE TCM, A NEED FOR COMPUTER REPROGRAMMING AND CLUTCH ISSUES. FORD DIAGNOSTIC CONFIRMED THAT IT NEEDED A NEW CLUTCH. IT IS ON BACK ORDER FOR 6 TO 8 WEEKS. I WAS TOLD TO CONTINUE DRIVING IT BUT THE ENGINE REVED UP ON 04/15/16 AT A SPEED OF 55MPH AND THE CHECK ENGINE LIGH CAME ON. SO I SCHEDULED A SERVICE VISIT..TODAY ( 04/18/16) I WAS TOLD THAT THE ENGINE LIGHT WAS RELATED TO THE CLUTCH ISSUE. ADDITIONALLY, I WAS TOLD THAT CYCLINDER ONE WAS MISFIRING AND I NEED A NEW COIL PACK. I HAVE A 2007 FORD FUSION SEL (234,00 MILES), IT HAS BEEN THE MOST RELIABLE CAR. NO PROBLEMS WITH THE TRANSMISSON ON THE FUSION. WHAT HAPPENED WITH THE FOCUS? I FIND IT APPALLING THAT A 44,000 MILE VEHICLE COULD HAVE SO MANY PROBLEMS. I FEEL THAT THE FORD LOCATION IN FUQUAY VARINA, NC KNOWINGLY SOLD THIS CAR TO ME WITH KNOWLEDGE OF THE DEFECTS. THERE ARE SO MANY COMPLAINTS BY NUMEROUS CUSTOMERS ABOUT THE FOCUS. THE DUAL CLUTCH TRANSMISSION (DCT) IS NOT RELIABLE. FSA TITLE: TRANSMISSION CLUTCH SHUDDER / TRANSMISSION INPUT SHAFT SEAL WARRANTY EXTENSION FIELD SERVICE ACTION NUMBER: 14M01 FSA TITLE: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE FIELD SERVICE ACTION NUMBER: 14M02
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854907April 11, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE VEHICLE WAS STARTED WHILE PARKED AND THE FRONT DRIVER DOOR WAS SHUT, THE DOOR NEVER LATCHED. THE DOOR WOULD NOT REMAIN CLOSED. WHEN THE DOOR FINALLY CLOSED AND LATCHED, THE CONTACT COULD PULL ON IT WITHOUT USING THE HANDLE AND IT WOULD FLY OPEN. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854754April 11, 2016
ENGINE, SUSPENSION
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LIGHT ILLUMINATED. IN ADDITION, THE ENGINE RPMS FLUCTUATED AND THERE WAS AN ABNORMAL NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE OCCURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT DIAGNOSED THAT THE TCM AND PCM NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM) HOWEVER THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854537April 9, 2016
POWER TRAIN
THE CAR SHIFTS ROUGHLY FROM 1ST TO 2ND GEAR WHILE IN MOTION. IT SHUDDERS AND JERKS WHILE TRYING TO PULL OUT INTO TRAFFIC. IT ALSO HESITATES WHEN ACCELERATING FROM A STOPPED POSITION. THE VEHICLE HAS BEEN BROUGHT INTO THE FORD DEALER MULTIPLE TIMES AND HAVE BEEN TOLD THAT THIS IS A TYPICAL PROBLEM FOR THIS CAR AND CAN NOT DO ANYTHING ABOUT IT. I BOUGHT THIS CAR FOR MY DAUGHTER WHO IS A NEW DRIVER, BASED ON ITS SAFETY RATING AND AFTER OWNING IT FOR ONLY A COUPLE OF MONTHS AM NOW FACED WITH THIS ISSUE. I FEEL THAT THIS IS NOW A SAFETY ISSUE SINCE IT AFFECTS ENTERING INTO TRAFFIC WITH A SHIFTING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854538April 9, 2016
POWER TRAIN
THIS CAR HAS HAD PROBLEMS SINCE IT WAS PURCHASED IN MAY OF 2015. TRANSMISSION MAKES LOUD GRINDING NOISES, LOSS OF POWER, STALLING, LOSS OF ACCELERATION. I HAVE HAD IT TO THE DEALER MULTIPLE TIMES TO ONLY BE TOLD WE'VE UPDATED THE TRANSMISSION AND IT SHOULD BE OK.....JUST DRIVE THE CAR, LET IT GET USED TO MY DRIVING AND IT WILL BE OK. NOT TRUE! NONE OF THIS HAS HELPED. THE LAST TIME IT WENT TO THE DEALER, IT HAD TO BE TOWED BECAUSE IT WOULDN'T START. THIS IS A HUGE SAFETY HAZARD AND FORD SHOULD BE HELD RESPONSIBLE. THEY SHOULD NOT BE ALLOWED TO KEEP SENDING CUSTOMERS ON THEIR WAY WITH VEHICLES THAT THEY KNOW ARE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854535April 9, 2016
POWER TRAIN
TRANSMISSION SHUDDER, ROUGH SHIFT, HESITATION, GRINDING NOISE ON ACCELERATION. UNSAFE TO DRIVE ON SLIPPERY ROAD CONDITIONS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853763April 6, 2016
POWER TRAIN
WE HAD PROBLEMS WITH THE TRANSMISSION SINCE WE BOUGHT THE CAR ON 11/16/12. WE EXPERIENCE SUDDEN LURCHES FORWARD WHEN PRESSING ON THE GAS PEDAL, DELAYED ACCELERATION WHEN TAKING OF, SUDDEN LOSS OF FORWARD PROPULSION, TRANSMISSION SLIPPING, DELAYED GEAR ENGAGEMENT, HARD OR ERRATIC SHIFTS AND TRANSMISSION ENGAGEMENT FAILURE WHILE DRIVING. DUE TO ALL THESE PROBLEMS WE ONCE LOST CONTROL OF THE CAR WHILE DRIVING ON A CITY STREET AT 55 MILES PER HOUR AND HAD TO STOP ON THE SIDE OF THE ROAD. WE HAVE TAKEN THE CAR AT LEAST 8 TIMES TO GET SERVICED AND THE THE PROBLEM DOES NOT GET RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853784April 6, 2016
POWER TRAIN
TRANSMISSION JERKS AND HESITATES WHEN PULLING OUT SINCE THE DAY I BOUGHT IT 2 YRS AGO. TALKED TO THE DEALER AND WAS TOLD IT WAS NORMAL. HAD A COMPUTER UPDATE DONE AND STILL THE THE SAME. AS OF RECENTLY THE PROBLEM GOT WORSE. I WAS AT A RED LIGHT IN THE MIDDLE OF A BUSY INTERSECTION WHEN THE LIGHT CHANGED I PULLED OUT AND THEN THE TRANSMISSION WOULD NOT SHIFT AND I WAS STUCK SIDEWAYS IN THE MIDDLE OF THE INTERSECTION WITH ONCOMING TRAFFIC. I SHUT THE CAR OFF AND RESTARTED IT AND WAS ABLE TO GET OFF THE ROAD THEN IT DID THE SAME THING AGAIN. I AGAIN SHUT IT OFF AND LET IT SIT FOR ABOUT 15 MIN TRIED IT AND WAS ABLE TO MAKE IT BACK HOME. SINCE THEN IT HAS HAPPENED A FEW MORE TIMES WITH THE SAME RESULT. I HAVE RESEARCHED AND SEEN ALOT OF OTHER PEOPLE ARE HAVING SIMILAR PROBLEMS AND FORD IS AWARE AND YET NOTHING . MY FACTORY WARRANTY HAS EXPIRED AND I CANNOT AFFORD REPAIR COSTS THAT ACCORDING TO REPORTS DOES NOT COMPLETELY FIX THE PROBLEM ANYWAY NOR CAN I AFFORD TO REPLACE THE CAR BECAUSE I OWE MORE THAN IT IS WORTH. ANY INFORMATION OR HELP WOULD BE GREATLY APPRECIATED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10853445April 5, 2016
STRUCTURE:BODY
DRIVERS SIDE DOOR FAILS TO LATCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852736March 31, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT ANY SPEED, THE VEHICLE JERKED, STALLED, AND LOST POWER. THE FAILURE BEGAN IMMEDIATELY AFTER THE VEHICLE WAS REPAIRED BY A LOCAL DEALER FOR THE TCM/PCM CONTROL MODULE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO REPLACED THE CLUTCH ASSEMBLY IN SEPTEMBER 2015. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN BACK TO THE DEALER ELEVEN TIMES. THE DEALER CONTINUED TO REPROGRAM THE TCM AND THE PCM, STATING THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE PART WAS ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT IT WAS A CHARACTERISTIC OF THE TRANSMISSION. THE CONTACT WAS ADVISED TO PLACE 50 PERCENT PRESSURE ON THE ACCLERATOR PEDAL. THE FAILURE MILEAGE WAS 17,858.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852350March 30, 2016
POWER TRAIN
I PURCHASED THE CAR IN QUESTION USED FROM CARMAX IN BOYNTON BEACH, FLORIDA ON THE FIRST WEEK OF MARCH 2016. THE FORD FOCUS HAD APPROX. 29,200 MILES ON THE ODOMETER. DURING THE FIRST 200 MILES, I NOTICED THE CAR SHIFTING ROUGHLY FROM FIRST TO SECOND, AND SECOND TO THIRD GEARS. THE ERRATIC OPERATION WAS MOST NOTICEABLE WHEN THE ENGINE WAS WARM. WHEN ACCELERATING FROM A FULL STOP, THE VEHICLE WOULD SHUDDER AND JERK SOMETIMES. I TOOK THE CAR BACK TO CARMAX AFTER THREE DAYS OF SHIFTING PROBLEMS. REPRESENTATIVES OF CARMAX TOOK THE CAR TO AUTONATION FORD IN DELRAY BEACH, FLORIDA FOR INSPECTION AND DIAGNOSIS. THE DEALER CONFIRMED THERE WERE POWERTRAIN PROBLEMS. NOW, I HAVE BEEN ADVISED THAT THERE ARE FIELD SERVICE BULLETINS PERTAINING TO THE TRANSMISSION CONTROL MODULE, SHAFT SEAL, AND CLUTCHES. FORD HAS ADVISED ME THAT THE CLUTCHES NEED TO BE REPLACED AND ARE ON BACKORDER FOR AT LEAST 8 TO 10 WEEKS. IT IS LIKELY I WILL BE WITHOUT MY CAR FOR THREE MONTHS OR LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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