Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10891571July 29, 2016
UNKNOWN OR OTHER
DRIVER'S SIDE DOOR LATCH, CANNOT SHUT DOOR, HAD TO HOLD IT DRIVING TO THE DEALERSHIP. HUGE LIABILITY EXPOSURE. I UNDERSTAND THERE HAVE BEEN NUMEROUS SAFETY RECALLS, BUT WAS TOLD BY SERVICE THIS VEHICLE NOT ONE OF THEM? EXCUSE ME, THIS IS ABSOLUTELY A SAFETY ISSUE. I HAVE HAD SEVERAL VEHICLES OVER THE YEARS, AND NEVER HAD THIS PROBLEM. VEHICLE WAS BOUGHT CERTIFIED USED, WE PURCHASED BEST WARRANTY, BUT THIS AND A FEW OTHER ITEMS NOT COVER. I AM APPALLED THAT SOMETHING I CONSIDER A SAFETY ISSUE WOULD NOT BE COVERED. I WORK IN THE INSURANCE INDUSTRY AS AN ADJUSTER. THEY WANT TO CHARGE US $482.00 . . .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891482July 28, 2016
UNKNOWN OR OTHER
THE TRANSMISSON STUDERS, GRIND, LAGS, AND IS UNSAFE. THE CAR HAS DONE THE SENCE IVE HAD IT AND ITS BEEN TO THE SHOP AND WAS TOLD TO DRIVE IT AND IT WILL GET BETTER WITH TIME AND GUESS WHAT IT GETS WORST. HEADING TO THE DEALER TO LET THEM LOOK AT THE FORD FOCUS AGAIN WEDNESDAY. I ALREADY KNOW WHAT IM GOING TO BE TOLD ABOUT THE TRANSMISSION BUT I CANT HELP BUT THING HOW CAN FORD GET AWAY WITH SELLING A AUTOMOBILE TO THE PUBLIC THAT HAS ALL OF THE ISSUES THAT ARE UNSAFE AND CAN GET PEOPLE THAT ARE OR WHERE FORD LOVERS HURT OR EVEN WORST KILLED. FORD SHOULD ATLEAST DO A BUY BACK FOR A POOR PRODUCT LIKE SOME OF THERE COMPETITORS HAVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888867July 27, 2016
ELECTRICAL SYSTEM
I SHUT THE DRIVERS SIDE DOOR AND TOOK OFF DRIVING ON A CITY STREET WHEN THE DOOR AJAR CAME ON AND THE DRIVERS SIDE DOOR FLEW OPEN , I CAUGHT THE DOOR , BUT IT WILL NO LONGER LATCH SHUT .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888912July 27, 2016
STEERING
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 45 MPH, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. "STEERING ASSIST FAULT" WAS DISPLAYED ACROSS THE MESSAGE BOARD. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10889141July 27, 2016
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
WHEN ACCELERATING FROM FIRST TO SECOND GEAR THE CAR WILL SHUDDER LIKE IT WANTS TO STALL. IT SEEMS TO HAPPEN THE MOST WHEN THERE IS ANY KIND OF EXTRA WEIGHT IN THE CAR, WHEN ACCELERATING FROM A STOP, AND WHEN GOING UPHILL. IT WILL BE FINE FOR A WHILE THEN ALL OF A SUDDEN IT WILL DO THIS EVERY TIME I TRY TO ACCELERATE. THE CAR ONLY HAS 52,000 MILES ON IT AND DEFINITELY SHOULDN'T HAVE THIS KIND OF A PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10888732July 26, 2016
UNKNOWN OR OTHER
DRIVER SIDE DOOR LATCH BROKE AND DOOR OPENED UP WHILE DRIVING. I WAS FORCED TO DRIVE THE VEHICLE WHILE HOLDING MY DOOR SHUT AND CLUTCH SHIFTING IN ORDER TO GET IT TO THE DEALERSHIP. THE FIRST DEALERSHIP WAS UNABLE TO SERVICE IT UNTIL AUGUST 25TH 2016 (RED MCCOMBS FORD WEST). SO, I WAS FORCED TO DRIVE IT 16 MILES ON THE FREEWAY TO NORTHSIDE FORD IN SAN ANTONIO. BECAUSE IT HAS EXCEEDED THE 36K MILE WARRANTY, THE REPAIR BILL IS QUOTED AT JUST UNDER $700 BECAUSE THE "DOOR LATCH MECHANISM FAILED" AND NEEDS TO BE REPLACED. I'M BLESSED THIS DID NOT HAPPEN WHILE TURNING RIGHT OR HAD IT BEEN THE REAR PASSENGER DOOR WITH A CHILD. I'VE READ MANY REPORTS ABOUT FAILED DOOR LATCHES WITH FORD AND NOT SURE WHY THIS ISN'T BEING RECALLED AND WHY FORD ISN'T WILLING TO PUT THE SAFETY OF THEIR CUSTOMERS FIRST. NOT TO MENTION $700 TO REPLACE A FAULTY DOOR LATCH WHICH PUT ME AT RISK FOR A MAJOR INJURY. I HOPE NO ONE IS SERIOUSLY INJURED UNTIL A RECALL IS FINALLY HONORED. I FEEL LIKE A GRAVE INJUSTICE HAS OCCURRED WITH FORD'S UNWILLINGNESS TO PUT MYSELF AND OTHERS' SAFETY FIRST. THE VEHICLE IS CURRENTLY AT THE SHOP WAITING ON PARTS AND THEM TO BE INSTALLED. I WILL HAVE A STATEMENT ONCE I RETRIEVE MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10887591July 21, 2016
ENGINE
ON OCTOBER 6, 2012 I PURCHASED THIS NEW AUTOMOBILE. FEBRUARY 27, 2013, THE AUTO WAS TAKEN TO A LOCAL DEALER. THERE SEEMED TO BE A SHUDDERING/DRAGGING WHEN THE GAS PEDAL WAS APPLIED FROM A COMPLETE STOP. AN INSPECTION WAS DONE AND NO PROBLEM WAS FOUND (IT WAS HAPPENING SPORADICALLY). AFTER TAKING IT IN A FEW MORE TIMES THEY STILL COULD NOT FIND A PROBLEM. AUGUST 4, 2014 I TOOK CAR A DEALER 110 MILES AWAY. AFTER DESCRIBING WHAT WAS HAPPENING, THE MECHANIC TOLD ME IT WAS PROBABLY THE CLUTCH WAS NOT ENGAGING. THEY REPAIRED IT AND IT SEEMED TO BE DRIVING MUCH BETTER. BY MID 2015, THE CAR STARTED SHUDDERING AGAIN, SO ON NOVEMBER 11, 2015, SINCE I KNEW WHAT WAS THE PROBABLE PROBLEM WAS I TOOK THE CAR TO A LOCAL DEALER AND TOLD THEM WHAT THE OTHER DEALER HAD DONE. THEY VERIFIED THE PROBLEM AND HAD THE CAR FOR SEVERAL DAYS WHILE PARTS WERE ORDERED AND A NEW CLUTCH WAS INSTALLED. THEY TOLD ME THE CAR WAS LEAKING OIL AND THEY WOULD ORDER THE NECESSARY PARTS (NEW CLUTCH). THE CAR WAS BROUGHT IN AGAIN ON 12/8/15 AND LEFT SEVERAL DAYS. THEY AGAIN ORDERED PARTS AND REPLACED DEFECTIVE ONES WITH OTHER PARTS. ON 1/18/16 THE CAR HAD TO BE TOWED TO THE DEALER BECAUSE ALL THE OIL HAD LEAKED OUT OF THE CAR. THE CAR WOULD NOT MOVE AND THERE WAS A COMPUTER MESSAGE STATING THERE WAS A PROBLEM WITH THE TRANSMISSION. AGAIN THE CAR WAS AT THE DEALER FOR SEVERAL DAYS WHILE PARTS WERE ORDERED AND INSTALLED. ON 2/16/16 THE CAR AGAIN WAS BROUGHT INTO THE DEALER. THIS TIME EXTENSIVE WORK WAS DONE ON THE CAR. THREE ENGINES WERE ORDERED AND ANOTHER CLUTCH WAS INSTALLED. I RECEIVED MY CAR BACK THE WEEK OF APRIL 5 (6 WEEKS LATER). ON 7/11/16, THE CAR HAD TO BE TOWED TO THE DEALER (50+ MILES AWAY) BECAUSE THE COMPUTER MESSAGE READ TRANSMISSION HOT STOP CAR IMMEDIATELY. AGAIN ANOTHER CLUTCH WAS PUT IN WITH OTHER PARTS DUE TO THE CLUTCH BREAKING. MY CAR WAS AT THE DEALER FOR ANOTHER 6 DAYS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10886126July 20, 2016
STRUCTURE:BODY
THIS IS MY SECOND COMPLAINT THAT I'M FILING ON YOUR WEBSITE AS I HAVE NOT HEARD ANYTHING FROM MY FIRST COMPLAINT. I AM CURRENTLY EXPERIENCING A DOOR LATCH PROBLEM WITH MY 2013 FORD FOCUS. PLEASE READ AND REVIEW THE ATTACHED DOCUMENT WHICH DESCRIBES THE PROBLEMS I'VE BEEN HAVING AND WHAT HAS BEEN DONE SO FAR. I TRIED TO PASTE IT HERE, BUT IT'S TOO LONG FOR THIS FORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885761July 19, 2016
STRUCTURE:BODY
A LIGHT CAME ON WHILE WE WERE DRIVING SAYING THAT MY FRONT PASSENGER DOOR WAS OPEN. SINCE WE WERE COMING TO A STOP, IT THANKFULLY DID NOT FLY OPEN AND CAUSE AN ACCIDENT, BUT IT EASILY COULD HAVE. I ATTEMPTED TO CLOSE IT REPEATEDLY AND IT WOULD NOT LATCH. I WAS FORCED TO HOLD THE DOOR CLOSED UNTIL WE COULD PULL OVER. UPON CLOSER INSPECTION, WE REALIZED THAT THE DOOR LATCH WAS ACTUALLY BROKEN AND WOULD HAVE TO BE TAKEN TO THE DEALERSHIP. DESPITE THERE BEING RECALLS ON SEVERAL FORD VEHICLES FOR THE SAME EXACT PROBLEM, FORD IS REFUSING TO RECALL THE FOCUS (THEY ACTUALLY TOLD ME THAT IT HAD NEVER HAPPENED TO THE 2013 MODEL BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885510July 18, 2016
STRUCTURE:BODY
MY 2013 FORD FOCUS WAS PARKED IN MY DRIVEWAY. I GOT IN AND CLOSED THE DOOR. I DIDN'T NOTICE ANYTHING WRONG. I STARTED THE CAR AND STARTED TO DRIVE OUT OF MY DRIVEWAY, BUT MY CAR INFORMED ME THAT MY DRIVER SIDE DOOR WAS NOT CLOSED. I PUSHED ON THE DOOR (WITHOUT PULLING THE LATCH) AND THE DOOR OPENED. I TRIED SEVERAL TIMES TO CLOSE THE DOOR, LOCKING AND UNLOCKING THE DOORS, BUT THE DOOR WOULD NOT LATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885360July 17, 2016
STRUCTURE:BODY
DRIVING DOWN THE ROAD 20 MPH WHEN THE FRONT PASSENGER DOOR OPENED.GOT OUT TO CLOSE DOOR AND IT WILL NOT CLOSE.LATCH DOES NOT CATCH.HAD TO TIE DOOR CLOSED TO DRIVE BACK HOME 3 MILES.I FOUND ON THIS SITE THAT FORD FUSION, LINCOLN MKZ AND FORD FIESTA HAVE SIMILAR PROBLEMS AND HAVE BEEN RECALLED FOR REPAIR.HAPPENED ON A SATURDAY AND MADE AN APPOINTMENT WITH FORD DEALER FOR MONDAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885362July 17, 2016
POWER TRAIN
I HAVE PROBLEMS WITH THIS CAR THE DAY IT FROM ENTERPRISE THE TRANSMISSION SLIPS FROM FIRST AND SECOND JUNKS FORWARD WITH FOOT ON THE BRAKE HAD IT AT FORD DEALER 4 TIMES IN A YEAR THEY TRIED TO FIX IT 3 TIMES BUT STILL DOING THE SAME THING NOW I HAVE TO WAIT 8/11 WEEKS FOR THEM TO FIX IT AGAIN,THESE CARS SHOULD BE,PULLED OFF THE ROAD BEFORE SOMEONE GETS HURT OR KILLED AND YES FORD TELLS TO DRIVE IN BECAUSE,I HAVE FREE TOWING AND ENTERPRISE IS NO HELP EITHER THEY,TELL,ME THE SAME THING,SO I HAVE A CAR IN PAYING ON AND CAN'T DRIVE IT,BECAUSE NO WANTS TO HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885054July 15, 2016
STRUCTURE:BODY
DRIVERS DOOR WILL NOT LATCH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884762July 14, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS ELECTRIC. WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE STALLED. AFTER RESTARTING, THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED THREE TIMES. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884907July 14, 2016
STRUCTURE:BODY
MY DRIVERS SIDE DOOR CAME OPEN WHILE I WAS MAKING A LEFT HAND TURN WHILE DRIVING. IT DOES NOT LATCH [XXX] AND I HAD TO USE A BELT TO KEEP IT FROM OPENING SO I COULD GET HOME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884672July 13, 2016
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS MERGING INTO TRAFFIC, THE VEHICLE FAILED TO ACCELERATE FOR APPROXIMATELY TEN SECONDS. THE VEHICLE WAS DIAGNOSED AND THE TRANSMISSION AND POWER CONTROL MODULE WERE REPLACED, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884383July 12, 2016
STRUCTURE:BODY
DRIVER'S SIDE DOOR OPENED WHILE DRIVING ON A CITY STREET AND COULD NOT CLOSE THE DOOR AS WELL AS DOOR AJAR SIGNAL BEEPING. I HAD TO HOLD THE DOOR CLOSED WITH ONE ARM AND DRIVE WITH THE OTHER, VERY UNSAFE AND SCARY. I NORMALLY DRIVE A HIGHWAY TO AND FROM WORK, BUT I HAPPENED TO BE IN MY TOWN WHEN IT OCCURRED AND STILL DRIVING 35-45 KEPT OPENING MY DOOR AND OBVIOUSLY ANY LEFT TURN, WHICH I MADE 3 OF, CAUSED THE DOOR TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884401July 12, 2016
UNKNOWN OR OTHER
2013 FORD FOCUS LEFT REAR PASSENGER DOOR OPENED SUDDENLY DURING DRIVE. WILL NOT STAY SHUT AND IS IN OPEN UNLOCKED POSITION. MAY BE RELATED TO CHILD SAFETY LOCK MECHANISM, AS A CHILD IS OFTEN IN BACKSEAT. CURRENTLY TIED SHUT SO NOT TO OPEN. SIMILAR CARS ARE UNDER CURRENT RECALL FOR SIMILAR ISSUE. ALSO, DEALERSHIP DENIED FIXING PROBLEM ISSUE, PER FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884085July 11, 2016
UNKNOWN OR OTHER
I RETURNED HOME FROM WORK AND PARKED IN MY DRIVEWAY. I EXITED THE VEHICLE AND ATTEMPTED TO CLOSE THE DRIVERS DOOR. IT WOULD NOT STAY SHUT, I EXAMINED THE DOOR TO LOOK FOR AN OBSTRUCTION AND FOUND NONE. THE DOOR LATCH WOULD NOT ENGAGE TO KEEP THE DOOR SHUT. I TIED A ROPE BETWEEN THE TWO FRONT DOOR HANDLES SO I COULD DRIVE THE VEHICLE TO THE DEALERSHIP TO CHECK ON GETTING IT REPAIRED UNDER MY EXTENDED WARRANTY. THE SERVICE WRITER TOLD ME THAT HE'S SEEN PLENTY OF THESE INSTANCES OF THE DOOR LATCH BREAKING AND NOT STAYING CLOSED AND THAT IT IS NOT COVERED UNDER THE EXTENDED WARRANTY. I WAS TOLD IT WOULD COST AROUND $500 TO FIX. I ASKED IF THEY HAVE UPGRADED OR REDESIGNED THE PART BECAUSE OF ALL OF THE ISSUES HE SAID PEOPLE ARE HAVING WITH THE DOOR LATCHES AND HE TOLD ME THAT THE PART NUMBER HAS NOT CHANGED SO IT IS PROBABLY THE SAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883832July 10, 2016
STRUCTURE:BODY
REAR DRIVER'S SIDE FLEW OPEN WHILE DRIVING. HAVE TO TIE IT DOWN TO STAY CLOSED. TWO DAYS LATER, THE REAR SIDE PASSENGER DOOR CAME OPEN AND WILL NOT CLOSE. HAVE TO TIE THIS DOOR TO STAY CLOSED AS WELL. THE INDICATOR LIGHT KEEPS GOING OFF, STATING THE DOORS ARE OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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