Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10945346January 15, 2017
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
SIDE DOOR LATCHING (SAFETY RECALL) STILL NOT REPAIRED. I HAVE BEEN TO THE DEALER FOR TWO TIMES ALREADY SINCE OCT 2016 BUT THEY ONLY SAY THAT PARTS ARE NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945305January 14, 2017
POWER TRAIN
TRANSMISSION CAUSES CAR TO STUDDER WHEN ACCELERATING AND GOING UP HILLS. THERE WAS A RECALL IN 2015 TO REMEDY THIS, BUT DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945078January 13, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE JERKED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE AUTOMATIC GEAR SHIFT CLUTCH NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED THAT THE VEHICLE HAD BEEN TO THE DEALER FOR THE SAME ISSUES MULTIPLE TIMES AND WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 17,336.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10945132January 13, 2017
POWER TRAIN
WHILE DRIVING DOWN THE HIGHWAY THE VEHICLE TRANSMISSION DOWN SHIFTED WHEN IT SHOULD HAVE UP SHIFTED, RPMS WERE IN 4500-5000. COULD NOT GET TO SPEED LIMIT OF 45 MPH. CHECK ENGINE LIGHT COME ON AND WE STOPPED TO HAVE IT CHECKED BUT STORE WAS NOT OPEN. PUT CAR IN REVERSE AND CAR WOULD NOT MOVE WHEN GIVEN GAS, ONLY COASTED BACK DUE TO SLOPE. HAD TO DRIVE CAR IN THIS CONDITION ANOTHER 8 MILES ON MAJOR HIGHWAYS BEFORE WE REACHED OUR DESTINATION. CHECK ENGINE LIGHT REMAINED ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944508January 12, 2017
POWER TRAIN
ERRATIC AND UNPREDICTABLE BEHAVIOR FROM TRANSMISSION. SOMETIMES TAKES OFF QUICK AND SOMETIMES SLOW ALL WITH THE SAME INPUT. SHUDDERS AND SEARCHES FOR GEARS ESPECIALLY ON HILLS AND IN TURNS RESULTING IN LOSS OF CONTROL. MOST RECENTLY IT HAD NOT BEEN ABLE TO FIND A GEAR AND NOT BE ABLE TO MAKE IT UPHILL AND HAD TO BACK DOWN A BUSY STREET TO THE BOTTOM OF THE HILL AND GET A RUNNING START TO MAKE IT UP. FORD HAS REPEATEDLY ATTEMPTED TO REPAIR THE PROBLEM BUT HAVE BEEN UNABLE TO DO SO. THE CAR IS UNPREDICTABLE AND UNSAFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10943748January 9, 2017
SEAT BELTS
SEAT BELT BEGAN TO BE DIFFICULT TO LATCH AND UNLATCH AND AFTER A PERIOD OF ABOUT 8MONTHS TO 1 YEAR IT FAILS TO LATCH AT ALL LEAVING THE DRIVER UNABLE TO PROPERLY SECURE THE BELT TO THE LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10940127January 6, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/03/17*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939850January 5, 2017
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AND ATTEMPTED TO USE THE HORN, THE HORN FAILED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939908January 5, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
WHILE DRIVING I CAME TO A STOP SIGN AND AS I STARTED TO LET OUT THE CLUTCH AND MOVING ROUGHLY 10 MPH MY CAR ENGINE COMPLETELY SHUT OFF AND POWER STEERING WAS LOST. INTERIOR LIGHTS WERE STILL FUNCTIONAL BUT WHEN I WENT TO START UP THE CAR AGAIN IT WOULD NOT TURN OVER. THIS IS A MANUAL TRANSMISSION BUT NOTHING WAS WORKING TO GET IT STARTED AGAIN. THIS TO ME IS UNACCEPTABLE FLAW IN THE SYSTEM THAT PUT ME AT RISK OF CAUSING AN ACCIDENT. BEING STUCK IN THE MIDDLE OF AN INTERSECTION AND WITHOUT POWER TO THE ENGINE. I AM FORTUNATE ENOUGH THAT I WAS ON SIDE STREETS AND NOT ON A HIGHWAY AS THIS ISSUE COULD HAVE CAUSED A SERIOUS ACCIDENT. I TOOK IT TO A GARAGE TO GET IT FIXED AND THEY TOLD ME THAT MY MODEL WAS NOT UNDER RECALL. DOING SOME RESEARCH FOUND FORDS RECALL 14S17-S1 FOR THE FORD FOCUS ST SAME YEAR (2013) AS MINE WITH THE EXACT PROBLEM MY CAR HAD. THE GARAGE THAT I AM RECEIVING THE REPAIRS AT TOLD ME THEY FOUND 5 WIRES THAT WERE SEVERED AND WAS PART OF THE PROBLEM. I HAVE YET TO GET THE FULL DIAGNOSTICS FROM THE GARAGE BUT WILL BE ADDING THE DOCUMENT TO THE REPORT ONCE THIS HAS BEEN RESOLVED AND ALL ISSUES ARE MADE AWARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939545January 4, 2017
POWER TRAIN, ELECTRICAL SYSTEM
CAR HAS STALLED WHILE DRIVING NOW 5 TIMES IN 9 DAYS. THE FIRST TIME DRIVING FROM DENVER TO CASPER, I WASN'T TOO FAR FROM HOME THE STEERING ASSIST SERVICE NEEDED WARNING CAME ON, AND ABOUT 5 MILES LATER I RECEIVED A TRANSMISSION SERVICE REQUIRED WARNING, IMMEDIATELY FOLLOWED BY AN ENGINE SERVICE NOW WARNING AND I COMPLETELY LOST POWER. IN TRYING TO RESTART THE VEHICLE, I HAD ALL MY LIGHTS AND EVERYTHING (INCLUDING WARNINGS), BUT NO CRANK. WHEN A NICE PERSON ASKED TO PUSH ME TO THE SHOULDER AT LEAST OUT OF THE TURN LANE WHILE WAITING FOR A TOW TRUCK. THE CAR STARTED RIGHT UP. TOWED THE CAR STILL TO A FORD DEALERSHIP, WHERE I WAS TOLD NOTHING WAS FOUND AND THEY COULDN'T REPLICATE THE PROBLEM. 7 DAYS LATER. AND ABOUT 250 MILES FROM HOME ON THE INTERSTATE. THE SAME THING HAPPENED. THE CAR STARTED ABOUT AN HOUR LATER AFTER THE TOW TRUCK DRIVER ARRIVED TO HELP. WAS ABLE TO DRIVE THE CAR HOME, AND AGAIN THE FOLLOWING DAY THE FOLD DEALERSHIP TOLD ME JUST COMMUNICATION CODES ON THE COMPUTER AND UNSURE WHAT THE ISSUE IS. TODAY, THE CAR DID THE SAME THING 3 MORE TIMES IN THE SPAN OF 2 HOURS. ONCE I WAS STOPPING IN THE RIGHT THROUGH LANE AT A STOP LIGHT WITH MY DAUGHTER IN THE CAR WHEN IT STALLED OUT. NOTICED THIS TIME EVEN THOUGH I HAD THE CAR IN PARK THE DASH READ IT WAS IN DRIVE. HAD THE ECM ON THE TRANSMISSION REPLACED ALREADY IN SEPTEMBER. RIGHT NOW IT IS BACK A THE DEALERSHIP AS I DO NOT TRUST THIS CAR WITH ME IN IT, LET ALONE MY 2 LITTLE GIRLS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10939706January 4, 2017
FUEL/PROPULSION SYSTEM
FILLING UP WITH GAS THE GAS PUMP TURNS OFF AFTER ABOUT EVERY 1/2 GALLON. SOMETHING TO DO WITH THE VENTING OF THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938889December 31, 2016
STEERING
THE POWER STEERING STOPPED WORKING WHILE DRIVING ON A RURAL HIGHWAY AT 50 MPH AND THE STEERING BECAME VERY STIFF AND DIFFICULT TO MANEUVER THE CAR. WHEN I TRIED TO DRIVE THE CAR TO THE DEALERSHIP THE NEXT DAY THE STEERING COMPLETELY LOCKED UP AND NEEDED TO BE TOWED. THE ODOMETER WAS ONLY AT 31,870, BUT OUT OF WARRANTY. THE REPAIR BILL WAS $2500 AND TOOK 10 DAYS TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938925December 31, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
AT APPROXIMATELY 2:30 AM THIS MORNING 12/31/16, OUR FORD FOCUS BURST INTO FLAMES WHILE STATIONARY IN A PARKING LOT. THANK GOD WE AND OUR 11 MONTH OLD WERE NOT IN THE CAR AT THE TIME. WE HAVE HAD THIS CAR INTO THE SHOP AT LEAST TWICE FOR TRANSMISSION PROBLEMS THEN OUR ENTIRE MULTI INFORMATION SCREEN INCLUDING RADIO QUIT WORKING, THEY REFUSED TO FIX BECAUSE WE WERE OUT OF WARRANTY. WE HAVE BARELY HAD THIS CAR FOR ONE YEAR AND HAVE HAD NOTHING BUT PROBLEMS. NOW WE HAVE NO CAR BECAUSE IT IS TOTALED FROM THE FIRE. THE POLICE BASED ON INITIAL INVESTIGATION SAID IT WAS AN ELECTRICAL FIRE. I HAVE SEEN ANOTHER 2013 FORD FOCUS CATCH FIRE IN AUSTRALIA AND OTHER PLACES. I WOULD LIKE THIS TO BE INVESTIGATED SO THIS DOES NOT HAPPEN TO OTHER PEOPLE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10938723December 30, 2016
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE IDLING, THE ENGINE SUDDENLY STALLED THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CANISTER PURGE VALVE WAS FAULTY WHICH CAUSED THE FUEL PUMP TO MALFUNCTION. THE FUEL TANK BECAME DEFORMED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 86,364. UPDATED 05/10/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938765December 30, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE ACCELERATING THE VEHICLE FROM A STOP OR WHILE IN REVERSE, THE VEHICLE SHUTTERED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CLUTCH FAILED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SIX TIMES. THE VEHICLE WAS SERVICE PER A TECHNICAL SERVICE BULLETIN FOR THE TRANSMISSION CLUTCH FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 49,067. UPDATED 03/02/17*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938788December 30, 2016
POWER TRAIN
I HAD ALREADY BEGUN NOTICING THE SHUDDERING AND LURCHES WHEN I WAS NOTIFIED OF THE RECALL. I IMMEDIATELY BROUGHT IT TO MY LOCAL DEALERSHIP IN MAY 2015. DURING THIS FIRST VISIT THE SERVICE DEPARTMENT REPLACED THE CLUTCHES, CLUTCH ASSEMBLY, SEAL, AND FLUIDS AS ALLOWED BY THE RECALL. I BROUGHT THE VEHICLE BACK TO SERVICE IN OCTOBER 2015 AT WHICH TIME I WAS TOLD THIS PROBLEM WOULD NEVER BE FIXED, BUT THE CAR WAS 'REPAIRED PER RECALL 15B22B'. ON THE THIRD VISIT, IN DECEMBER 2015, I WAS TOLD BY THE SERVICE MAN THAT 'FORD CREATED A BAD TRANSMISSION, BUT ALL THEY COULD DO WAS RE-FLASH THE CONTROL MODULE AND THE CAR WOULD NEED TO RE-LEARN MY DRIVING HABITS'. ACCORDING TO THE SERVICE INVOICE THE VEHICLE WAS RECHECKED FOR THE TRANSMISSION SHUDDER, PASSED TEST, AND WAS REPROGRAMMED. DURING THE FOURTH VISIT IN MAY 2016, I WAS TOLD THE CAR WAS OPERATING AS DESIGNED AND THAT IF I WOULD READ MY OWNER'S MANUAL, I WOULD KNOW THAT. AT THAT TIME I ASKED TO SPEAK WITH THE SERVICE MANAGER BECAUSE OF THE WAY I WAS BEING TREATED. THE SERVICE INVOICE STATES THE 'TRANSMISSION IS PASSING TRANSMISSION OPERATIONAL TESTING CRITERIA'. I HAVE NOW BEEN TOLD THERE IS NOTHING MORE THEY CAN DO. I HAVE RESEARCHED ONLINE AND HAVE COME ACROSS THIS REASONING FOR THE PROBLEM: 'TRANSMISSION FLUID IS LEAKING SOMEPLACE INSIDE AND GETTING ON ONE OR TWO OF THE CLUTCHES, THE OILY CLUTCH IS WHAT'S CAUSING THE VEHICLE TO HAVE THE HARSH SHIFT'. I'VE ALSO READ THAT AFTER NINETEEN TECHNICAL SERVICE BULLETINS, A RECENT BULLETIN ALLOWS THE DEALERSHIP SERVICE DEPARTMENT TO OPEN THE TRANSMISSION, FIND THE AREA THAT LEAKS TRANSMISSION FLUID ON THE CLUTCH, AND FIX IT. YET I'M STILL BEING TOLD THERE IS NOTHING MORE THEY CAN DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938868December 30, 2016
POWER TRAIN
TRANSMISSION JERKS.,HESITATES,SLIPS REVS UP,STALLS OUT,MODULE FOR TRANSMISSION REPROGRAMMED,REPLACED,CLUTCHES REPLACED,STILL SAME PROBLEM.THEY CANNOT REPAIR,WILL SIT PARKED IN DRIVEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10938371December 28, 2016
LATCHES/LOCKS/LINKAGES:HOOD:LATCH, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 60MPH AND THE HOOD FLEW OPEN SHATTERING THE WINDOW.THE LATCH THAT WAS HOLDING IT DOWN CAME LOOSE AND ONE SIDE WAS NOT ATTACHED TO ANYTHING. THE TOP OF THE CAR WAS ALSO DENTED. I HAD A WINDSHIELD GUY COME TO REPAIR IT AND HE SAID THAT THIS IS THE THIRD FORD CAR THAT HE HAS SEEN THIS HAPPEN TO. ALSO I HAVE TWO PREVIOUS RECALLS ON THE CAR ONE FOR THE PASSENGER DOOR LATCH AND THE OTHER FOR THE TRANSMISSION CONTROL MODULE. THE HOOD COMING UP IS A HUGE SAFETY CONCERN AND COULD HAVE CAUSED A MAJOR ACCIDENT. ALSO THE HOOD IS BANGED UP SO NOW THAT IT WILL NOT CLOSE NORMAL. AND THE HOOD JOINTS CUT THE FRAME OF THE CAR. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936670December 21, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING
WHILE DRIVING HOME ON A VERY BUSY FREEWAY IN DALLAS THE STEERING DEFAULT WARNING CAME ON. SHORTLY THEREAFTER NUMEROUS OTHER WARNINGS DISPLAYED ON THE DASHBOARD, MY CAR IMMEDIATELY LOST ACCELERATION AND THE ENGINE DEFAULT LIGHT CAME ON CAUSING ME TO COMPLETELY STALL. I ALMOST CAUSED A MAJOR ACCIDENT BEING RUSH HOUR. I WAS TOWED TO THE DEALERSHIP WHERE THEY SAID I NEEDED A NEW BATTERY. OVER $400 LATER, 4 DAYS LATER, I PICKED CAR UP AND 5 HOURS LATER IT DID IT AGAIN. RETURNED CAR TO DEALERSHIP AND THIS TIME THEY REPORTED AN EVAP CODE. THIS HAS NOTHING TO DO WITH THE STEERING AND I KNEW THIS. I CONTACTED A FRIEND WHO IS A MASTER TECHNICIAN WHO WENT INTO THE DEALERSHIP WITH ME AND SUBSEQUENTLY I WAS NOT CHARGED THE DIAGNOSTIC CODE AGAIN. HE DISCUSSED THIS ISSUE AND THEY SAID THE STEERING WAS FINE AND UNTIL IT HAPPENS AGAIN THERE WAS NOTHING THEY COULD IDENTIFY TO FIX!! (HOWEVER, THE REPAIRS THE DEALER WANTED ME TO AGREE WITH NOW-THE EVAP CODE?- WERE JUST UNDER $2,000 AND DIDN'T ADDRESS THE STEERING CODE WARNING IN ANY WAY. FUEL TANK, LINES & PURGE VALVE? ALL IN NEED OF REPAIR 6 HOURS AFTER CAR WAS FIXED VIA A BRAND NEW BATTERY) I AM AT 103,000 MILES. I DROVE THE CAR THAT NIGHT FINE, THE NEXT DAY AND THEN AGAIN IT REPEATED THE STEERING WARNING AND SHUT DOWN WHILE IN MOTION ON A MAJOR FREEWAY THAT EVENING. FOUR TIMES LATER SINCE 11/29/16 I HAVE HAD THIS STEERING WARNING/SUBSEQUENT RESULTS OF ALMOST CRASHING. THIS IS THEE MOST UNSAFE VEHICLE BEING DRIVEN ON AMERICAN ROADS TODAY. FORD SHOULD RECALL THIS, FIX THIS STEERING ISSUE ONCE AND FOR ALL. I WILL NEVER, EVER BUY OR DRIVE A FORD CAR AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936524December 20, 2016
POWER TRAIN
TRANSMISSION MAKES NOISE, DELAYED ACCELERATION, HARD SHIFTS. VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP FOR SOFTWARE UPDATES BUT NO ATTEMPTS TO FIX HAVE BEEN SATISFACTORY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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