Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10979197April 19, 2017
STRUCTURE:BODY
AS I BACKED OUT OF MY DRIVEWAY AND BEGAN DRIVING UP THE STREET, I REALIZED MY DRIVER DOOR WOULD NOT SHUT ALL THE WAY, AND THE DASH SAID "DOOR AJAR." OF COURSE I IMMEDIATELY PARKED THE CAR AND CAN'T DRIVE IT NOW. I COULD NOT FIGURE OUT WHAT THE PROBLEM WAS. AFTER RESEARCHING POSSIBLE SOLUTIONS ON THE INTERNET, I SEE THIS HAS BEEN AN ISSUE WITH MANY OTHER DRIVER DOORS NOT LATCHING IN 2013 FORD FOCUSES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979288April 19, 2017
POWER TRAIN
VEHICLE SHUDDERS AT TAKE OFF OR WHEN SLOWING DOWN TO MAKE A TURN WHEN INITIALIZING GAS. ISSUE WAS FOUND TO BE A PROBLEM WITH THE CLUTCH. SIMILAR VEHICLES WITH THE SAME MAKE, MODEL AND YEAR HAVE BEEN GIVEN EXTENDED WARRANTY# 14M02 FOR THIS SAME ISSUE. MY VEHICLE DOES NOT FALL UNDER THE VIN#'S BEING COVERED. I BELIEVE THIS ISSUE IS AFFECTING MORE VEHICLES THAN FORD REALIZES. MY CAR IS CURRENTLY AT 65,369 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979362April 19, 2017
ELECTRICAL SYSTEM
I'VE RESEARCHED AND HAVE DISCOVERED THAT THE RADIO HEAD IS BAD. WHILE DRIVING, THERE IS A RIDICULOUSLY LOUD STATIC NOISE THAT PULSES AT ANY GIVEN TIME. EVEN WHEN I TURN THE IGNITION OFF, IT STILL STATICS LOUDLY - YOU CAN HEAR IT WHILE WALKING AWAY AND THE WINDOWS ARE UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10979407April 19, 2017
ENGINE, UNKNOWN OR OTHER
TRANSMISSION IS SLIPPING REALLY BAD AND GETS UP TO 3,000-4,000 RPMS THEN JERKS REALLY HARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978632April 15, 2017
AIR BAGS, POWER TRAIN
MY 75 YEAR OLD MOTHER IN LAW WAS DRIVING THIS CAR (HER CAR) ON 4/4/17 IN BELLMEAD, TEXAS. SHE WAS HIT AT ABOUT 40 MPH IN THE FRONT PASSENGER SIDE QUARTER PANEL/WHEEL AREA BY A 1998 HONDA SEDAN. SHE WAS DRIVING ON A PAVED FEEDER ROAD IN CLEAR SUN SHINY WEATHER. THE CAR WAS A TOTAL LOSS DUE TO THE AXEL BREAKING AND THE AIR BAG DID NOT DEPLOY. SHE HIT HER HEAD IN THE ACCIDENT WHICH RESULTED IN HER DEATH A WEEK LATER DUE TO A STROKE CAUSED BY A LEFT HEMORRHAGIC STROKE (BRAIN BLEED). I CAN PROVIDE THE POLICE REPORT AND PHOTOS VIA PERSONAL EMAIL NOT THROUGH THIS PUBLIC FORUM.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
1
#10970396April 4, 2017
POWER TRAIN
THIS HAPPENS CONSISTENTLY, FROM A STOP WHEN THE CAR IS ACCELERATING THERES A VERY DISTINCT STUTTERING WHERE THE CAR FEELS LIKE ITS BUCKING OR MOVING BACK AND FORTH AS IF IT CAN'T GET INTO GEAR. OCCASIONALLY THIS WILL MAKE IT FEEL LIKE THE CAR IS ABOUT TO STALL. WE'VE HAD THE CAR IN THE SHOP FOR SERVICE FOR THIS EXACT ISSUE 3 TIMES (ABOUT TO BE A 4TH). WE WERE MOST RECENTLY IN LINCOLN CITY, OREGON AND TRYING TO MERGE INTO TRAFFIC FROM A DEAD STOP, PRESSING ON THE ACCELERATOR MADE THE CAR LURCH AND DIDN'T OFFER US THE ABILITY TO MERGE SMOOTHLY, INSTEAD WE WERE UNSURE IF WE WERE GOING TO STALL OUT OR IF THE GEAR WOULD CATCH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970508April 4, 2017
STRUCTURE:BODY, EXTERIOR LIGHTING
IN MOTION REAR BRAKE LIGHTS SOMETIMES DO NOT WORK. IN MOTION . TRUNK UNLATCHES UNINTENTIONALLY FORCING MYSELF TO STOP AND PULL OVER AND CLOSE THE TRUNK LID.IN BOTH SITUATIONS THE VEHICLE HAS WARNING THAT CORRECTLY WARNS OF THE OCCURRING ERROR. ON MORE THAN 3 OCCASIONS RECENTLY IN MARCH OF 2017.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970586April 4, 2017
POWER TRAIN
WE HAVE HAD THE TCM REPLACE ONE, THE CLUTHES REPLACED TWICE AND THE SHUTTERING, NON SHIFTING, SHFTING WHEN NOT SUPPOSED TO ARE STILL HAPPENING. AFTER MULTIPLE VISITS TO TWO FORD DEALERS, FORD IS UNABLE TO FIX THESE DANGEROUS PROBLEMS.MY WIFE WAS ON THE FREEWAY TRAVELING AT 70MPH WHEN THE CAR SUDDENLY DIED, NO POWER. LUCKY IT WAS VERY EARLY IN THE MORNING AND THERE WAS NO TRAFFIC. UNDER NORMAL DRIVING CONDITIONS, MY WIFE MAY HAVE BEEN SEVERELY INJURED OR WORSE. THESE 2011 - CURRENT YEAR FORD FOCUS AND FIESTA ARE A DANGER ON OUR ROADS, FORD MUST BE MADE TO RECALL THESE DEATH TRAPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969962April 2, 2017
ELECTRICAL SYSTEM
"TAKATA RECALL": ABOUT ONE MONTH AGO THE HORN STARTED WORKING INTERMITTENTLY BEFORE CEASING TO WORK AT ALL. IT WILL NOT WORK WHERE THE CAR IS PARKED OR IN DRIVE. I BOUGHT THE CAR LESS THAN A YEAR AGO. IN GENERAL IT HAS HAD OTHER ISSUES WITH THE ELECTRONICS IN THE CAR, ANYTHING HAVING TO DO WITH THE MEDIA SYSTEM (AUXILIARY, USB, SYNC AUDIO, ETC HAVE ALL STOPPED WORKING) SINCE I BOUGHT IT IN JUNE 2016. I CANNOT OBVIOUSLY HONK THE HORN WHILE DRIVING AND COMMUNICATE EFFECTIVELY WITH OTHER DRIVERS ON THE ROAD. THE CAR HAS ~53000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969564March 30, 2017
FUEL/PROPULSION SYSTEM
I TOOK MY CAR TO THE FORD DEALERSHIP DUE TO CHECK ENGINE LIGHT BEING ON. THEY REPLACED MY CLUTCH UNDER THE WARRANTY BUT SAID THERE WAS A PROBLEM WITH THE PURGE VALVE WHICH IS CAUSING THE CAR TO STALL AND HAVE A ROUGH IDLE. FORD IS STATING THIS IS NOT COVERED UNDER WARRANTY. AFTER DOING RESEARCH IT APPEARS THERE IS A KNOWN ISSUE WITH THIS PART. THERE WAS A RECALL ON THIS PART IN 2015 AND APPEARS THERE WAS OR IS A CLASS ACTION LAWSUIT FOR THIS PROBLEM. YESTERDAY MY WIFE WAS DRIVING ON THE HIGHWAY AND THE CAR STALLED AND SHUT DOWN. THE POWER STEERING AND BRAKES AND GAS PEDALS WOULD NOT WORK. THEN THE CAR WOULD NOT START BACK UP. I FEEL THIS SHOULD BE COVERED UNDER THE WARRANTY SINCE THIS APPEARS TO BE A KNOWN ISSUE AS WELL AS A RECALL WAS DONE FOR THE SAME THING 2 YEARS AGO. FORD DOESNT SEEM TO BE WILLING TO HELP OTHER THEN CHARGE ME $2,000 TO FIX THEIR PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969633March 30, 2017
ELECTRICAL SYSTEM
WHILE DRIVING ON A MAIN THOROUGHFARE AT 50MPH MY 2013 FORD FOCUS ENGINE SHUTDOWN. I COASTED TO THE SIDE OF THE ROAD. LUCKILY THIS DID NOT CAUSE AN ACCIDENT BECAUSE NO OTHER VEHICLES WERE ON THE ROAD. WHEN I TOOK THE VEHICLE TO THE CAR SHOP I WAS NOTIFIED THE ELECTRICAL WIRES HAD FRAYED, KILLING THE ENGINE, AND WAS A KNOWN ISSUE. THERE IS A BULLETIN ON 2013 FORD FOCUS DOCUMENTING THIS PROBLEM (TSB 15-0036). SERVICE REPRESENTATIVE REPAIRED THE HARNESS AT THROTTLE BODY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969234March 29, 2017
STEERING
I PURCHASED A FORD FOCUS IN 2013 AND CURRENTLY HAVE 28,300 MILES ON THIS VEHICLE. THIS CAR HAS BEEN WELL MAINTAINED AND IS DRIVEN SOLELY BY ME. HOWEVER, RECENTLY I HAD A MAJOR MECHANICAL PROBLEM THAT COULD VERY EASILY BE FATAL FOR ANY DRIVER. THE POWER STEERING COMPLETELY FAILED AND LOCKED UP THE STEERING WHILE I WAS DRIVING. LUCKILY FOR ME I WAS WITHIN 10 FEET OF MY DRIVEWAY GOING ABOUT THREE MILES PER HOUR. I HAD TO HAVE THE CAR TOWED TO THE FORD DEALER WHERE THEY WANTED OVER TWO THOUSAND DOLLARS TO REPAIR THE POWER STEERING. IF ANYONE IS DRIVING THIS CAR ON THE HIGHWAY AND THIS PROBLEM OCCURS, I BELIEVE THE PROBABILITY OF A SERIOUS ACCIDENT OR FATALITY WOULD BE VERY HIGH. I WAS TOLD BY THE FORD DEALERSHIP THAT THE POWER STEERING IS ELECTRONIC SO WHEN IT GOES, IT BECOMES UNSTEERABLE. ALARMINGLY, WHEN SPEAKING WITH DEALERSHIP AND THE FORD AREA REGIONAL MANAGER THEY DID NOT REGARD THIS AS A SERIOUS PROBLEM. IN FACT, THEY DID NOT BELIEVE THIS WAS A DEFECT AS IT WAS NOT COVERED UNDER WARRANTEE. I ASKED IF THIS WAS NOT DEFECTIVE, HOW COULD THIS OCCUR AT 28,300 MILES? THE DEALERSHIP TOLD ME THIS COULD HAPPEN IF IT WAS HIT BUT ADMITTED THERE WAS NO EVIDENCE OF THIS. I CAN ASSURE YOU THAT THIS CAR HAS NOT EVEN RUN OVER A POT HOLE. SINCE NO ONE IS TAKING THIS SERIOUSLY, I NEED TO DOCUMENT THIS PROBLEM AS ONE THAT CAN CAUSE A SERIOUS ACCIDENT IF NOT RECALLED OR CORRECTED BY FORD MOTOR COMPANY. THIS IS A MUCH MORE SEVERE PROBLEM THAN THE AUTO PROBLEM A FEW YEARS BACK WHERE CARS WERE ACCIDENTALLY RUNNING PEOPLE OVER WHEN STARTING . THIS IS A VERY SERIOUS PROBLEM THAT NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. IMAGINE YOUR FAMILY DRIVING ON A HIGHWAY AT SIXTY MILES AN HOUR AND THIS PROBLEM HAPPENS, I BELIEVE MORE PEOPLE SHOULD BE AWARE OF THIS POSSIBILITY BEFORE THEY PURCHASE THIS VEHICLE. I FOR ONE WOULD HAVE NEVER PURCHASED MINE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969399March 29, 2017
WHEELS:LUGS/NUTS/BOLTS/STUDS
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN ONE OF THE FRONT TIRES BECAME FLAT, THE CONTACT NOTICED THAT THE FRONT WHEEL LUG NUTS WERE SWOLLEN AND UNABLE TO BE REMOVED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968586March 27, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 25 MPH, THE VEHICLE FAILED TO RESPOND AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968762March 27, 2017
STEERING
STEERING RACK AND PINION CONTROL MODULE IS PRONE TO FAILING AND WHEN THIS DOES FAIL THE CAR CANNOT TURN AND THIS IS A HUGE HAZARD TO THE DRIVER AND EVERYONE ON THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968202March 23, 2017
POWER TRAIN
I'M CURRENTLY EXPERIENCING ISSUES WITH THE SHIFTING OF GEARS. IT FEELS LIKE A MILD CASE OF WHIPLASH WHEN IT HAPPENS. SOMETIMES I START TO ACCELERATE AND THE CAR DOESN'T GO IT BUCKS SLIGHTLY AND SOMETIMES JUST DOESN'T ACCELERATE AT THE SPEED IT SHOULD AND IT SCARES ME IN HEAVY TRAFFIC. ON THE HIGHWAY I WILL FEEL LOSS OF POWER WHICH SHOWS THE RPMS RAPIDLY GOING UP AND DOWN DURING THESE EPISODES. GOING TO A LOCAL FORD DEALERSHIP TO SEE WHAT'S GOING ON. MANY WEBSITES WITH PEOPLE COMPLAINING OF TRANSMISSION PROBLEMS HAVING THEM REPLACED MORE THAN ONCE. I'M NOT A VERY HAPPY CAMPER AND I'VE BEEN A FORD OWNER MY WHOLE LIFE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967728March 22, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) FOR THE DOOR LATCH, BUT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967275March 20, 2017
STEERING
COMPLETE AND UNEXPECTED LOSS OF POWER STEERING (ERROR MESSAGE: POWER STEERING FAULT). EXTREMELY HARD TO TURN WHEEL. VEHICLE HAD TO BE TOWED FOR REPAIR. LESS THAN 30,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967309March 20, 2017
STEERING
MY TEENAGE SON WAS OPERATING THE VEHICLE AT RELATIVELY LOW SPEED (BELOW 20MPH) IN STOP AND GO TRAFFIC IN A BUSY CITY SHOPPING AREA, THE STEERING SUDDENLY LOCKED AND WAS VERY DIFFICULT TO MANEUVER LEFT OR RIGHT. HE WAS ABLE TO PULL THE CAR OFF THE ROAD INTO A PARKING LOT WITH TREMENDOUS EFFORT. WHEN TRYING TO TURN THE WHEEL LEFT OR RIGHT THE CAR SEEMED TO LOCK OR GRAB AT THE WHEEL AND MADE AN AWFUL SCREECHING SOUND. HE SAID THAT SEVERAL WARNINGS FLASHED ON THE MESSAGE CENTER BUT HE DID NOT CATCH THEM AS HE WAS TRYING TO GET OUT OF TRAFFIC SAFELY. ONCE HE CAME TO A STOP, HE NOTICED THAT THE ORANGE "I" IN A BOX REMAINED LIT WHILE THE CAR WAS RUNNING. I WENT TO PICK HIM UP AND VERIFIED THE LOCKED STEERING, NOISE, AND WARNING LIGHT. WE LEFT THE CAR OVERNIGHT AND RESEARCHED POTENTIAL PROBLEMS BEFORE HAVING IT TOWED TO A MECHANIC. I CAME ACROSS SEVERAL FORUMS AND COMPLAINTS THAT SOUNDED VERY SIMILAR TO MY CAR'S ISSUES. MANY OF THESE CARS HAD WORKED AFTER TURNING OFF THE VEHICLE AND RESTARTING. SO THE NEXT DAY I WENT AND STARTED THE CAR WITH NO ISSUES AND HAD NO WARNING LIGHTS OR INDICATORS. HOWEVER, AS I PULLED OUT THE STEERING WAS STILL VERY TIGHT AND JERKY BUT I WAS ABLE TO MAN-HANDLE THE CAR ENOUGH TO MAKE IT TO A LOCAL DEALER. NO WARNING LIGHTS EVER CAME ON THIS TIME. I WAS INFORMED THAT I MUST REPLACE THE POWER STEERING CONTROL MODULE AND HAVE IT REPROGRAMMED TO DETERMINE IF THIS IS THE ONLY PROBLEM AT A COST OF APPROXIMATELY $450. I HAVE AUTHORIZED THIS REPAIR. THE DEALER SAID THAT AFTER THIS REPAIR, I MAY ALSO NEED TO REPLACE THE STEERING GEAR AND HAVE THE CAR ALIGNED AT AN ADDITIONAL COST OF APPROXIMATELY $1500. MY CAR IS AT 89,700 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10967314March 20, 2017
UNKNOWN OR OTHER
OVER THE PAST 1 + YEARS MY RADIO WOULD RANDOMLY MAKE A HISSING AND CRACKING SOUND FOLLOWED BY A LOUD POP AND STOP WORKING. BOTH THE RADIO AND BLUE TOOTH CAPABILITIES WERE DISABLED. RESTARTING THE CAR WOULD SOLVE THE PROBLEM. I HAVE TRIED SEVERAL TIMES TO UPDATE THE SYNC/RADIO, BUT HAVE NOT BEEN SUCCESSFUL. AS PER THE FORD SYNC WEB SITE, I USED WELL ABOVE THE MINIMUMS STORAGE (2GB) AND HAD A PROPERLY FORMATTED USB DEVICE, BUT THE VEHICLE WOULD NOT RECOGNIZE THE DEVICE FOR AN UPDATE. YESTERDAY THE RADIO COMPLETELY STOPPED WORKING AND WOULD CONTINUE TO HISS AND CRACK, EVEN WITH THE CAR TURNED OFF AND KEYS OUT OF THE IGNITION. I HAVE TRIED TO RESET THE RADIO, BUT IT IS STILL NOT FUNCTIONING AND HAVE NO BLUE TOOTH CAPABILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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