Ford Focus Complaints (2011)

113 consumer complaints on file.

#10512539May 17, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE BECAME HESITANT TO ACCELERATION ATTEMPTS. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE PCM MODULE WOULD HAVE TO BE UPDATED. THE UPDATES WERE PERFORMED HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 15,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512591May 17, 2013
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE TWO REAR DOORS WERE LOCKED AND COULD NOT BE UNLOCKED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505072March 27, 2013
TIRES
LETTER FROM SENATOR GRASSLEY ON BEHALF OF CONSTITUENT REGARDING HIS RECENT EXPERIENCE WITH HIS 2011 FORD FOCUS AND HIS CONCERN THAT THE TIRES ARE DEFECTIVE BY DESIGN; PLEASE REPLY TO THE ATTENTION OF SHERRY KUNTZ. *SMD THE CONSUMER STATED AT 42,000 MILES THE LEFT TIRE BEGAN WOBBLING. IT WAS DISCOVERED, THE TIRE WAS OUT OF ROUND. THE MECHANIC ROTATED THE TIRES AND BALANCED THEM. THE CONSUMER DROVE THE VEHICLE BEYOND 43,000 AND BOTH FRONT TIRES BEGAN WOBBLING IN THE SAME FASHION, BUT WORSE. THE MECHANIC NOTED THE TIRES WERE BURSTING RADIAL STEEL REINFORCING WIRES AND GOING OUT OF ROUND, ALTHOUGH THE TIRES HAD A LOT OF TREAD LEFT. THE CONSUMER REPLACED THE HANKOOK TIRES, WITH MICHELIN TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504188March 22, 2013
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
THE REAR DOORS GET STUCK AND WONT OPEN. LIKE THEY STAY LOCKED. THEY WONT UNLOCK WITH THE REMOTE OR TRYING WITH THE MANUAL DOOR LOCK PULL. FORD SAID SOMETHING ABOUT IT BEING DIRT OR SOMETHING CAUSING THIS DEALERSHIP TRIED CLEANING THE LATCHES BUT THIS HAPPENS FEW TIMES AND NOW THE DOORS HAVE BEEN STUCKED CLOSED FOR 3 DAYS. WHAT WOULD HAPPEN IF GET ACCIDENT OR SOMETHING ONE THE KIDS CANNOT GET OUT THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491456January 4, 2013
STEERING
DRIVING IN THE FAST LANE UPHILL IN A MOUNTAINOUS AREA OF FREEWAY APPROX 65-70 MILES PER HOUR. WHILE CONTINUING DRIVING UP THE UPHILL GRADE THE ROADWAY SHARPLY CURVED TO THE RIGHT. I TURNED THE STEERING WHEEL HARD TO THE RIGHT TO EXECUTE THE CURVE, HOWEVER, THE STEERING WHEEL TURNED ONLY SO FAR TO THE RIGHT AND THEN THE STEERING WHEEL LOCKED UP AND WOULD NOT ALLOW ME TO TURN THE WHEEL ANY FURTHER. I PANICKED BECAUSE I WAS UNCERTAIN WHETHER I WOULD MAKE THE CURVE SUCCESSFULLY. LUCKILY, I JUST BARELY MADE THE CURVE AND DID NOT RUN OFF THE ROADWAY. I HAVE NOTICED THAT THIS PROBLEM(THE STIFFNESS WHEN TURNING RIGHT) EXISTS AT LOWER SPEEDS AS WELL. ODDLY, THE STEERING IS VERY LOOSE AND NORMAL WHEN I MAKE LEFT TURNS OR CURVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485438November 21, 2012
WHEELS, SUSPENSION, TIRES
FORD FOCUS TIRES 2011 FORD FOCUS PROBLEMS WITH TIRES/SUSPENSION AND WARRANTIES PURCHASED 2011 FORD FOCUS NEW 20 MONTHS AGO (WITH KUMHO TIRES, EVIDENTLY INSTALLED AT FACTORY) AND IT HAS HAD REGULAR DEALER(S) MAINTENANCE. TOOK TO PURCHASING DEALER - (LUTHER) NORTH COUNTRY, COON RAPIDS MN FOR REGULAR MAINTENANCE ON NOVEMBER 16, 2012 WITH 35,366 MILES. WAS TOLD THAT TIRES WERE 2/32 SHOWING CORD (SEVERAL 1" BY 3" SPOTS), 2/32, 4-6/32, AND 4-6/32; AND DEALER RECOMMENDED 4 NEW TIRES (TIGER PAW) COSTING $561.95. I ASKED AND WAS TOLD THERE WAS NO PRICE REDUCTION FROM EITHER FORD OR KUMHO WARRANTY. NOTE THAT FORD TIRE WARRANTY GUIDE BOOKLET STATES 30% FOR 24K 36K MILES; KUMHO (WEB) STATES 60K MILEAGE COVERAGE AND 40% FOR 36K. INCIDENTALLY AS A CONSERVATIVELY DRIVING MECHANICAL ENGINEER, BOTH MY NEW SABLE AND RANGER MET/EXCEEDED TIRE MILEAGE COVERAGES. I HAVE BEEN HAPPY WITH NORTH COUNTRY, BUT HAVE LOST CONFIDENCE WITH FOCUS AND KUMHO TIRE COMPANY; JUST GOT NEW TIRES FROM A LOCAL, WELL-REGARDED, TIRE SHOP; AND THINK FORD/KUMHO SHOULD REIMBURSE ME AT LEAST $180 (30% OF THE NEW TIRES COST). NOTE: I HADN'T IMAGINED 60K MILES TIRES GOING THROUGH THE CORDS AT 36K MILES. WE RECENTLY RETURNED FROM A 4500 MILE MAINLY INTERSTATE TRIP. IF IT HAD BEEN MUCH LONGER, A TIRE MIGHT WELL HAVE BLOWN.ON THE INTERSTATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470384August 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH THE VEHICLE STARTED TO JERK VIOLENTLY AND STALLED. THE CONTACT MENTIONED THAT THE POWER TRAIN WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE THROTTLE BODY MIGHT BE DEFECTIVE AND NEEDED TO BE REPLACED AS A SAFETY PRECAUTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 10,700 AND THE CURRENT MILEAGE WAS 10,720.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465531July 13, 2012
STEERING, POWER TRAIN, TIRES, SUSPENSION
THE CAR HAS POOR STEERING, POOR SUSPENSION CONTROL OVER BUMPS, AN ACKNOWLEDGED BUT UNREPAIRED TRANSMISSION MOUNT, SEVERE ALIGNMENT ISSUE, TIRES ARE FEATHERED AND CUPPED PER DEALER AND DEALER IS NOT WILLING TO FIX IT. THE CARE IS UNSAFE TO DRIVE BUT THE DEALER STATES IF WE DO NOT PURCHASE NEW TIRES, PAY FOR AN ALIGNMENT THAT THEY WILL NOT FIX THE FAULTY TRANSMISSION MOUNT. IT HAS BEEN AT 3 FORD DEALERS IN THE PAST 3 WEEKS. I SAID NOTHING IS WRONG (THOMAS FORD IN BEVERLY MA), NEXT FIXED A BEARING AND 2 SUSPENSION PARTS AND SAID IT IS FIXED (IT WAS NOT) (DANVERS MOTOR COMPANY, DANVERS MA) AND FINALLY THE SELLING DEALER SAID THE ALIGNMENT, TIRES AND TRANSMISSION MOUNT ARE FAULTY (JACK MADDEN FORD, NORWOOD, MA). THIS CARE IS UNSAFE AND IS UNDER BUMPER TO BUMPER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461518June 5, 2012
STRUCTURE:BODY:DOOR, STRUCTURE
CPSC# I1250486A. 2010 FORD FOCUS. CONSUMER STATED AS SHE WAS ENTERING THE CAR HER FOOT BECAME WEDGED BETWEEN THE PLASTIC CASING ON THE DOOR. *LN THE CONSUMER NEEDED HELP GETTING THE CASING OFF OF HER FOOT. SHE SUFFERED A MINOR INJURY. THE DEALER OFFERED TO FIX THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10459219May 22, 2012
WHEELS
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE FRONT DRIVER SIDE AND BOTH REAR TIRES WERE WORN BECAUSE THE ALIGNMENT WAS NOT PROPERLY CONFIGURED. THE CONTACT ORIGINALLY TOOK THE VEHICLE TO THE DEALER WHERE THE TIRES WERE ROTATED BUT TO NO AVAIL. THE CONTACT STATED THAT THE DEALER HAD TO OBTAIN AN ALIGNMENT KIT TO RESET THE WHEEL BASE. THE CONTACT EVENTUALLY HAD ALL FOUR TIRES REPLACED. THE FAILURE MILEAGE 11,304 AND THE CURRENT MILEAGE WAS 13,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440904December 21, 2011
SEAT BELTS, AIR BAGS
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT WAS DRIVING 25 MPH AND CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE CONTACT STATED THAT THE SEAT BELTS DID NOT RESTRAIN PROPERLY AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S CHEST ABRUPTLY STRUCK THE STEERING WHEEL AND THE CONTACT WAS TRANSPORTED TO THE HOSPITAL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 13,000. ...UPDATE 01/20/12 *BF THE CONSUMER STATED SHE SUFFERED WHIPLASH, A SORE BACK A PINCHED NERVE AND HIP PAIN. UPDATED 01/25/12
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10406489June 10, 2011
SERVICE BRAKES, HYDRAULIC
I WAS DRIVING SOUTH ON MICHIGAN HIGHWAY 91 BETWEEN LANGSTON AND TURK LAKE BETWEEN 2:30 AND 3:00 AM WHEN A DEER RAN OUT IN FRONT OF THE CAR. I WAS GOING ABOUT 55 MPH AT THE TIME. I SLAMMED ON THE BRAKES BUT DID HIT THE DEER. THE CAR WAS NOT SERIOUSLY DAMAGED AND I CONTINUED ON. I NOTICED THAT THE BRAKES WERE MUSHY AND LESS EFFECTIVE THAN NORMAL AFTER THE INCIDENT. WHEN I TOOK THE CAR IN FOR REPAIRS I WAS TOLD THAT ONE OF THE BRAKE LINES HAD "BURST".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10399593May 9, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED. A THROTTLE CONTROL/TRANSMISSION WARNING LIGHT ALSO BEGAN TO ILLUMINATE ON THE INSTRUMENT PANEL. THE CONTACT WAS ABLE TO DRIVE INTO THE EMERGENCY LANE WHERE THE VEHICLE WAS STOPPED. UPON RESTART THE VEHICLE WAS DRIVEN TO AN AUTHORIZED DEALER WHERE THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 7,915.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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