Ford Focus Complaints (2007)

391 consumer complaints on file.

#10684127February 18, 2015
AIR BAGS
TL* THE CONTACT OWNED A 2007 FORD FOCUS. WHILE DRIVING AT APPROXIMATELY 30 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER WAS INJURED, BUT DID NOT SEEK MEDICAL ATTENTION. A POLICE REPORT WAS FILED AND THE VEHICLE WAS DESTROYED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 17,000. THE VIN WAS UNAVAILABLE. UPDATED 4/15/15*CN UPDATED 9/22/2017*CN
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10676523January 19, 2015
STRUCTURE:BODY, AIR BAGS
WAS DRIVING DOWN THE ROAD AT THE POSTED SPEED LIMIT OF 35 MPH. HIT A PATCH OF ICE ON THE UNTREATED ICY ROADS IN GLOCESTER RI . CAUSED ME TO INCREASE SPEED WHILE SPINNING IN CIRCLES . ENDED UP HITTING A TREE WITH THE FRONT QUARTER PANEL ON THE PASSENGER SIDE DESTROYED EVERYTHING ON THAT SIDE UNDER THE HOOD AND THE CHASIE IN THE FRONT!! NEXT I SPUN AGAIN HITTING THE FRONT BUMPER ON THE RIGHT SIDE! AIR BAGS NEVER DEPLOYED AND THEY SHOULD HAVE AT THE SPEED AND VELOCITY THE CAR HIT THE TREE AT! *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10671526January 10, 2015
ELECTRICAL SYSTEM, POWER TRAIN
THE VEHICLE KEY IS STUCK IN THE IGNITION WHICH MAKES IT EASIER FOR CAR THEFT TO OCCUR. THERE IS NO WAY OF GETTING THE VEHICLE KEY OUT YOURSELF. THE VEHICLE STARTS, BUT WHEN YOU TURN IT OFF, THE KEY REMAINS STUCK IN THE VEHICLE IGNITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670662January 7, 2015
VEHICLE SPEED CONTROL
MY THROTTLE HAS STUCK OPEN ON MY FORD FOCUS HATCHBACK SEVERAL TIMES SINCE RIGHT BEFORE THANKSGIVING. IT IS BEING CHECKED AT MY DEALERSHIP CURRENTLY, AND WAS CHECKED AFTER THANKSGIVING FOR ANY PROBLEMS, BUT THEY WERE UNABLE TO FIND ANYTHING MECHANICALLY WRONG. THE PROBLEM WENT AWAY DURING WARMER WEATHER, BUT HAS SINCE RETURNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670250January 5, 2015
SUSPENSION
WHILE DRIVING ON SNOW FOR THE FIRST TIME WITH THIS VEHICLE, I EXPERIENCED SIGNIFICANT AND EXTREMELY DIFFICULT TO CONTROL FISHTAILING OF THE REAR END. I HAVE SIGNIFICANT EXPERIENCE DRIVING IN THE SNOW, THE TIRES ARE IN EXTREMELY GOOD CONDITION AND THE VEHICLE WAS CHECKED PRIOR TO THE TRIP. THE PROBLEM IS NOT WITH THE TIRES OR MAINTENANCE. THE PROBLEM IS WITH THE DESIGN OF THE SUSPENSION. AFTER THE INCIDENT, A QUICK INTERNET SEARCH REVEALS THAT THIS IS A KNOWN PROBLEM WITH THE FORD FOCUS OF THIS VINTAGE. IT IS BEYOND BELIEF THAT FORD IS UNAWARE OF THE PROBLEM. THE VEHICLE IS DEFECTIVE AND UNSAFE. WE WERE LUCKY TO KEEP THE VEHICLE UNDER CONTROL AND GET OFF THE ROAD ALIVE. ATTEMPTS TO CONTACT FORD DIRECTLY HAVE PROVEN UNSUCCESSFUL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10659228November 19, 2014
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY
REAR TAILLIGHT BULB BLOWS OUT AS IF AN ELECTRICAL SHORT IN WIRING. BULB WILL LOOK BLACK, EVEN THE SOCKET HAS BLACK DISCOLORATION. THIS HAS BEEN AN ON-GOING PROBLEM SINCE WE PURCHASED CAR IN 2009 WITH BOTH THE LEFT AND RIGHT REAR TAIL LIGHTS. TO DATE I HAVE REPLACED ABOUT 15-20 BULBS TO THE EXTENT I PURCHASED TWO (2) BOXES OF BULBS A SOCKET WRENCH AND CORRECT SOCKET TO KEEP IN CAR TO REPLACE BULBS EACH TIME IT HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658554November 17, 2014
AIR BAGS
WARNING LIGHT ON DASH FOR PASSENGER AIRBAG POPS ON AT TIMES. THE INDICATOR IN THE MIDDLE OF THE CONSOLE WILL ALSO LIGHT UP AS IF SOMEONE IS IN THE SEAT. THE WARNING LIGHT WILL STAY LITE FOR DAYS AND AT TIMES WEEKS AND THEN JUST GO OFF. I'VE ATTEMPTED TO RESET AS THE OWNER MANUAL EXPLAINS TO , BUT IT HASN'T WORKED. I'VE TAKEN IT TO A MECHANIC (FIRESTONE) TO INQUIRE OF ISSUE. I WAS TOLD IT MAYBE ELECTRICAL. I'VE EVEN TAKEN TO A DEALERSHIP'S AUTO REPAIR DEPARTMENT AND WAS TOLD THE SAME THING. 99% OF TIME SINCE I'VE OWNED THIS VEHICLE NO ONE HAS RIDDEN IN MY PASSENGER FRONT SEAT. SO THIS CONCERNS ME BECAUSE IF SOMETHING HAPPENS WHAT IF THE AIRBAG, WHICH SEEMS TO BE FAULTY, DOESN'T DEPLOY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10658547November 17, 2014
AIR BAGS
VEHICLE WAS INVOLVED IN A CAR ACCIDENT. I WAS SITTING AT A RED LIGHT WHEN I WAS STRUCK FROM THE REAR BY ANOTHER VEHICLE WHO FAILED TO STOP IN TIME. THE VEHICLE THAT IMPACTED HIT MY CAR WAS GOING A SPEED OF 50MPH. MY AIRBAG DID NOT DEPLOY. MY 2007 FORD WAS PUSHED A FEW FEET. 3 WKS OF REPAIR WORK WAS REQUIRED TO THE REAR OF MY VEHICLE. I UNDERWENT FOUR MONTHS OF PHYSICAL THERAPY FOR NECK AND BACK PROBLEMS THAT I STILL DEAL WITH TODAY. I DON'T UNDERSTAND WHY MY AIRBAG DIDN'T DEPLOY. BECAUSE THE VEHICLE THAT HIT ME REALIZED THE LIGHT WAS RED AND I STOPPED, HE WAS ABLE TO TURN HIS VEHICLE A BIT TO USE THE IMPACT OTHERWISE THIS WOULD HAVE BEEN MUCH WORSE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10654735November 13, 2014
ELECTRICAL SYSTEM
WIRING INSIDE OF BOOT TO THE HATCHBACK (LIFTGATE), POWERING THE THIRD BRAKE LIGHT, LOCK FOR HATCHBACK, AND REAR WIPER IS BROKEN CAUSING SHORTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650945October 29, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE AIR BAG WIRING AND CLOCK SPRING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. ..UPDATED 12/02/14 *BF UPDATED 01/07/15*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649914October 25, 2014
AIR BAGS
IS MY AIR BAG FOR MY CAR ON THE RECALL LIST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649734October 24, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS CONTINUOUSLY ILLUMINATED. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A MECHANIC FOR A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM AND THEY HAD INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS REGARDING THE AIR BAG. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649175October 21, 2014
AIR BAGS
JUST AS A PREFACE, I SENT THIS SAME DESCRIPTION OF MY AIRBAG PROBLEM TO FORD AND THEY WERE UNWILLING TO HELP IN ANY WAY. I PURCHASED MY USED 2007 FORD FOCUS FROM A BEASLEY FORD DEALERSHIP IN JUNE 2010. NOT EVEN ONE YEAR AFTER I PURCHASED THE VEHICLE IN APRIL 2011, I WAS DRIVING DOWN THE ROAD AND THE AIRBAG LIGHT STARTED TO FLICKER. SHORTLY AFTER, IT JUST STAYED ON. I NOTICED THAT THE CENTER DASH PASSENGER AIRBAG LIGHT, THE ONE THAT SENSES A SITTING PASSENGER, WAS ALSO FLICKERING FROM TIME TO TIME AND WOULD SPORADICALLY COME ON OR OFF. IN MAY 2010, I CALLED BEASLEY FORD AND THE WOMAN SAID THAT IT WOULD BE $88.00 TO DIAGNOSE THE AIRBAG LIGHT AND THAT MY VEHICLE WAS NOT COVERED UNDER ANY WARRANTY FOR THIS MATTER. I TOOK MY CAR IN FOR AN OIL CHANGE AND DECIDED TO SPEND THE $88 DOLLARS TO HAVE THE AIRBAG LIGHT DIAGNOSED. I WAITED FOR AN HOUR AND FORTY-FIVE MINUTES. I WAS CALLED TO THE SERVICE CENTER. THE TECHNICIAN TOLD ME THAT HE NEEDED ANOTHER TWO HOURS WITH MY CAR TO DIAGNOSE THE PROBLEM. HE HAD ALREADY SPENT ONE HOUR TRYING TO DIAGNOSE THE PROBLEM AND HE WAS ABLE TO NARROW IT DOWN TO 3-4 POSSIBLE CAUSES. I WAS TOLD THAT IT WOULD BE ANOTHER $88.00 PER HOUR, TOTALING $167.00, JUST TO FIGURE OUT WHAT IS WRONG WITH THE AIRBAG. I TOLD THE SERVICE REPRESENTATIVE THAT I CALLED AND THE WOMAN SAID IT WAS $88 DOLLARS AND NEVER TOLD ME IT WAS $88 DOLLARS PER HOUR. I WAS THEN TOLD THAT AFTER THE DIAGNOSIS, I WILL HAVE TO PAY FOR PARTS, WHICH COULD BE UPWARDS OF $617.00 IF THE AIRBAG NEEDS TO BE REPLACED, PLUS LABOR. FRUSTRATED AND COMPLETELY SHOCKED, I CAME HOME AND CHECKED TO SEE IF THE AIRBAG WAS AN ONGOING PROBLEM FOR OTHER FORD FOCUS OWNERS. I READ ABOUT HUNDREDS OF OTHER INDIVIDUALS WHO HAVE HAD THE SAME ISSUE WITHIN THE YEARS 2005-2007. ONE OF THE MAIN REASONS WHY I AM WRITING IS BECAUSE IF THIS ISSUE HASN'T BEEN LOOKED INTO, I THINK IT SHOULD BE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640789October 2, 2014
SUSPENSION, STRUCTURE:BODY, WHEELS, AIR BAGS
FRONT LEFT TIRE BLEW CAUSING TO LOOSE CONTROL OF THE CAR IT WENT OFF ROAD AND SLAMMED INTO A DITCH. FRONT BUMPER AND QUARTER PANEL DAMAGE, FRONT AXLE BROKE, RIMS DENTED, SUSPENSION NEEDS TO BE REPLACED TO NAME A FEW. ALMOST 5000.00 IN DAMAGE. PERSON JERKED FORWARD ENOUGH TO HAVE CUTS IN THE CHEST/SHOULDER BY THE SEAT BELT YET THE AIRBAG DID NOT DEPLOY. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10639495September 27, 2014
AIR BAGS, ELECTRICAL SYSTEM
DASHBOARD EXTREME HEAT. WIRING FOR AIRBAG SWITCH NO LONGER WORKS. AIRBAG LIGHT STAYS ON. SWITCH ON DASH NO LONGER WORKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10637680September 19, 2014
LATCHES/LOCKS/LINKAGES
REAR DRIVER SIDE DOOR DOES NOT LOCK EVEN WHEN BUTTON IS PRESSED MANUALLY OR THE REMOTE IS USED. DEFECTIVE PART. EXTREMELY DANGEROUS FOR CHILDREN TO SIT IN THE BACK SEAT AS DOOR WILL NOT LOCK OR CHILD PROOF LOCK WILL NOT ENGAGE. DOOR CAN BE OPENED WHILE CAR IS IN MOTION. . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633551September 16, 2014
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2007 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOOR LATCHES FAILED TO LATCH. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633420September 15, 2014
ELECTRICAL SYSTEM
BATTERY LIGHT LIGHTENED, ABS LIGHT CAME ON, ALL THE INSTRUMENT PANEL LINES WENT TO ZERO, CAR JERKED A FEW TIMES, THEN DIED. TRIED TO START IT AND JUST CLICKED, GOT A JUMP START AND GOT IT HOME. BROTHER CHECKED IT OUT, FIXED ALTERNATOR. NOW IT IS ALMOST A MONTH LATER AND SAME THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622187August 14, 2014
AIR BAGS
IN THE NEWS REPORTS SHOW OF HOW AT HIGH TEMPERATURES THESE AIRBAGS IMPLODE FOR NO REASON. AT 90F TRAVELING 30 MPH UP THE HILL THE SIDE AIRBAGS EXPLODED WITHOUT THE VEHICLE HITTING ANYTHING. CAR WAS TAKEN TO THE LOCAL FORD DEALER. THE LOCAL DEALER HAD CALLED FORD CORP. FORD MOTOR CO DIDN'T WANT TO TAKE RESPONSIBILITY FOR THE REPAIRS AS THIS SHOULD BE AT LEAST COVERED UNDER LEMON REGULATION OR AT MOST $100 DEDUCTIBLE FROM MY FORD ESP EXTENDED PLAN. THEY MADE A LOT OF EXCUSES&NEGLECTED TO FIX IT. THEY REMAINED INDIFFERENT. I TRIED TO CALL FORD'S CUSTOMER SERVICE MANAGER FOR THE WEST TERRITORY. THE PERSON WOULD NOT FIX THE CONCERN NOR GIVE AUTHORIZATION TO THE LOCAL FORD DEALER. I LEFT SEVERAL VOICE MAILS AT [XXX] WITH NO RESPONSES. THERE HAS BEEN A LOT OF COMPLAINTS. HERE'S ONE EXAMPLE HTTP://WWW.WPTV.COM/MONEY/CONSUMER/BMW-CHRYSLER-FORD-HONDA-MAZDA-NISSAN-AND-TOYOTA-AIRBAG-RECALL-EXPANDS-TO-SEVEN-CAR-COMPANIES. OTHER EXAMPLES WERE ARTICLES OF HOW CAR COMPANIES DON'T WANT TO RECALL THESE AIRBAG ISSUES BECAUSE IT HAS COSTLY REPAIRS. THE 2008 FORD FOCUS HAD AIRBAG PROBLEMS. I WOULD LIKE FOR THIS TO BE LOOKED AT. IT SEEMS LIKE FORD HAS GIVEN THE LOCAL DEALER A HARD TIME&DOESN'T WANT TO TAKE RESPONSIBILITY WITH WHAT THEY HAD SOLD. FOR PRIVACY REASONS AS THIS MAY BECOME PUBLISHED I'M WITHHOLDING PERSONALLY IDENTIFIABLE INFORMATION. IF YOU WOULD LIKE TO CONTACT ME DIRECTLY NHTSA WE CAN REVIEW THIS...UPDATED 09-15-14 *BF INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617473July 29, 2014
SEAT BELTS, POWER TRAIN, ELECTRICAL SYSTEM
I BOUGHT A FORD FOCUS 2007 CAR WHICH IS A LEMON BUT DIDN'T FALL UNDER THE ORIGINAL LEMON LAW DUE TO THE FIRST TRANSMISSION NOT GOING UNTIL 16 MONTHS. THIS CAR CURRENTLY HAS HAD A TOTAL OF 5 TRANSMISSIONS PUT IN WITH THE LAST ONE IN OCT 2013. WITH THE ONE TRANSMISSION- FLUID LEAKED ALL OVER MY DRIVEWAY WHEN I BROUGHT THE CAR BACK HOME FROM THE SHOP APRIL 11, 2011. THE NEXT MORNING I TOOK GARBAGE DOWN- DIDN'T SEE IT, FELL & BROKE MY WRIST TFCF TEAR, SUBSEQUENTLY RESULTING IN SURGERY & THE LOSS OF MY JOB AS WELL AS MUCH PAIN WHEN I NEVER HAD AN ARM ISSUE IN MY LIFE. ONE TRANSMISSION ONLY LASTED 6 WEEKS TOTAL. THE FIRST TRANSMISSION WAS AT AROUND 20-22,000 MILES. THIS BRAND NEW CAR DID NOT PASS MY FIRST PA INSPECTION-WHAT NEW CAR DOESN'T PASS AN INSPECTION? CAR WAS BOUGHT BRAND NEW & ONLY HAS 137,000 MILES CURRENTLY AFTER 7 YEARS. DRIVING DOWN THE ROAD, THE SEATBELTS WILL JAM OR COME UNDONE & OFF FOR NO REASON, HEADLIGHTS WILL COME ON & OFF AT TIMES, THE LIGHTER SWITCH ALMOST CAUGHT ON FIRE, WHEN THE CAR BATTERY WAS JUMPED IT MELTED SOME PLASTIC ON THE CAR, THE AIR BAGS SHOW AS BEING OFF ALL THE TIME AND NUMEROUS SAFETY ISSUES. WE HAVE CALLED FORD SO MANY TIMES INCLUDING AT THE VERY BEGINNING WHEN ALL THE PROBLEMS BEGAN & THEY HAVE REFUSED TO ACKNOWLEDGE OR HELP US. THEY (FORD CUSTOMER SERVICE) HAVE BEEN TERRIBLE TO WORK WITH-LACKING CARE/COMPASSION IN REGARDS TO OUR VEHICLE & SITUATION. WE WERE FORCED TO KEEP THE VEHICLE SINCE WE TOOK OUT A LOAN ON IT. I PAID $18,000 FOR THIS CAR BRAND NEW AND IT HAS BEEN NOTHING BUT A NIGHTMARE. THIS VEHICLE IS AN ACCIDENT WAITING TO HAPPEN & A HEALTH HAZARD. SOMEONE BESIDES MYSELF IS GOING TO BE SERIOUSLY INJURED DUE TO THE SAFETY. I WILL NOT BUY A FORD EVER AGAIN. *JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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